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Aurum Bellator
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Posted - 2010.06.10 20:02:00 -
[1]
I just want to give an open thank-you to CCP for the awesome customer service experience I had in dealing with a technical issue through the in-game petition system.
It has to do with sound problems and I was escalated twice and went through about 15 steps over about a month of updating drivers and tweaking settings in a very professional way with the GM staff.
I've played many MMOG's in the past and have never experienced the kind of courtesy, patience, and one-on-one attention as I did trying to deal with the issue I am having with sound.
Unfortunately it was met with negative result on correction but I have a feeling that it is more to do with crap RealTek integrated hardware than the game. However, I really appreciate GM Xamother, GM Retrofire, and GM Zhainius for their patience and efforts.
Thanks again
AUB
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Angeli Domini
Amarr
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Posted - 2010.06.10 20:11:00 -
[2]
 Originally by: Aurum Bellator
Unfortunately it was met with negative result on correction but I have a feeling that it is more to do with crap RealTek integrated hardware than the game.
Yes, there is absolutely positively no way that your issue might actually be, like, I don't know, the most crappiest sound system ever developed on this planet, that CCP somehow managed to employ (I wouldn't dare to say "develop").
Let's simply blame it on RealTek, even though their (fairly cheap and unimpressive) integrated hardware, like, works everywhere besides EVE quite fine.
Also, in before 'EVE has sound?'
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Kahega Amielden
Minmatar
Reckoning.
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Posted - 2010.06.10 20:13:00 -
[3]
It could either be EVE or realtek, and it really doesn't matter. This thread is about the GM team, which consist of different people than the people who did EVE's sound.
I have to agree with the OP, I've had very good experiences with the GMs in EVE.
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Angeli Domini
Amarr
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Posted - 2010.06.10 20:27:00 -
[4]
Originally by: Kahega Amielden
It could either be EVE or realtek, and it really doesn't matter. This thread is about the GM team, which consist of different people than the people who did EVE's sound.
That's the major issue. If sound in EVE at least semi-worked, there wouldn't be need for three GMs spending time with OP fixing his computer, when just the sheer volume of people complaining on EVE's sound system flakiness every other day is, well, could be a pointer to something.
(For bonus points, search through forums for other people having sound issues with EVE. There are like, millions of them. I wasn't arguing about fact that GMs were trying to be helpful, in fact, they have to be paid for something.)
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Cat o'Ninetails
Caldari
Rancer Defence League
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Posted - 2010.06.10 20:33:00 -
[5]
Edited by: Cat o''Ninetails on 10/06/2010 20:33:54
The GMs have always been polite to me, just rarely done what I wanted.
I like how they often address their petitions to me "Hi GM here". Adds a personal touch which I find endearing.
My Facebook! |
JitaBum
Gallente
Center for Advanced Studies
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Posted - 2010.06.10 21:06:00 -
[6]
load of pish
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Syn Callibri
Minmatar
Blacklight Incorporated
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Posted - 2010.06.10 21:27:00 -
[7]
Edited by: Syn Callibri on 10/06/2010 21:27:48
Originally by: Aurum Bellator
I just want to give an open thank-you to CCP for the awesome customer service experience I had in dealing with a technical issue through the in-game petition system.
It has to do with sound problems and I was escalated twice and went through about 15 steps over about a month of updating drivers and tweaking settings in a very professional way with the GM staff.
I've played many MMOG's in the past and have never experienced the kind of courtesy, patience, and one-on-one attention as I did trying to deal with the issue I am having with sound.
Unfortunately it was met with negative result on correction but I have a feeling that it is more to do with crap RealTek integrated hardware than the game. However, I really appreciate GM Xamother, GM Retrofire, and GM Zhainius for their patience and efforts.
Thanks again
AUB
Am I the only one that smells a Dev/GM Alt here?
...just sayin'.
(The views expressed may not be those of Blacklight Inc.) |
Pervin Mervin
State War Academy
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Posted - 2010.06.10 21:52:00 -
[8]
"an open thank-you to CCP for the awesome customer service experience"
I couldn't read any further as i was concentrating on not soiling myself with laughter.
Also, eve has sound?
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Ranger 1
Amarr
Dynaverse Corporation
Sodalitas XX
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Posted - 2010.06.10 22:03:00 -
[9]
Quote:
Let's simply blame it on RealTek, even though their (fairly cheap and unimpressive) integrated hardware, like, works everywhere besides EVE quite fine.
Actually this was the most amusing part of this thread. 
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If you go to Za'Ha'Dum I will gank you. |
Simeon Tor
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Posted - 2010.06.11 00:33:00 -
[10]
Because saying thank you is meaningless if 300,000 other people don't hear you say it.
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Kyusoath Orillian
Haters Gonna Hate
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Posted - 2010.06.11 00:43:00 -
[11]
i jsut wanted to say a big **** you to ccps asslickers .
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