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Absolutely Sloppy and disappointing, Who is the person managing this?

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Leysritt	Posted - 2010.10.02 10:48:00 - [1] Edited by: Leysritt on 02/10/2010 10:55:26 The TQ server is filled with the same problems that I encountered on SiSi, CCP has been told about this issue, yet they continued and implemented this patch without fixing these problems. Did CCP even check and look over the blaring and obvious problems caused before implementing it? I feel like they've been doing nothing but churning out half baked crap and introducing more problems. At this rate the game will simply be too much of a hassle to play. It is good that you acknowledge the problems of the patch and are fixing it in the next DT. But you wouldn't need to do this in the first place if you just simply look over. Fix the problems before putting it in. Who is the person managing and overseeing this? And who is their superior I want to talk to him/her.
Beatrice Dalle	Posted - 2010.10.02 11:09:00 - [2] http://www.ccpgames.com/en/company/contact.aspx
Mr Kidd	Posted - 2010.10.02 11:17:00 - [3] IBTL Don't be so mad. This is just CCP's way of telling it's customers how much they care about them and their "help" in furthering the game.
Serpents smile	Posted - 2010.10.02 11:18:00 - [4] Guy you need is Oveur (Nathan Richardsson) who's busy cranking out content as if it was popcorn. Sadly he forgot the sugar and the butter.
Feilamya Pain Elemental	Posted - 2010.10.02 11:28:00 - [5] Originally by: Beatrice Dalle http://www.ccpgames.com/en/company/contact.aspx What is this link to a picture of a fish tank trying to tell us? The guy responsible for the patch sleeps with the fishes.
JitaPriceChecker2	Posted - 2010.10.02 11:29:00 - [6] Its becuase of dust ...
Adst	Posted - 2010.10.02 11:54:00 - [7] Originally by: JitaPriceChecker2 Its becuase of dust ... He has a point - when dust gets into the server MAYHEM ensues!
Celaxi	Posted - 2010.10.03 03:38:00 - [8] They say bashing QA is not constructive, and they will likely lock this thread. But some of these issues were so blaringly obvious. I don't see how they can claim to have a QA department to bash after a failure of this magnitude.
Hari Markkus Freelancing Corp Confederation of Independent Corporations	Posted - 2010.10.03 03:44:00 - [9] Originally by: Celaxi They say bashing QA is not constructive, and they will likely lock this thread. But some of these issues were so blaringly obvious. I don't see how they can claim to have a QA department to bash after a failure of this magnitude. It has been my experience that often the QA department did spot many of the bugs but the management pushed ahead with the release anyway. So without seeing the defect log it is impossible from the outside to know who to "bash".
Celaxi	Posted - 2010.10.03 03:49:00 - [10] Originally by: Hari Markkus Originally by: Celaxi They say bashing QA is not constructive, and they will likely lock this thread. But some of these issues were so blaringly obvious. I don't see how they can claim to have a QA department to bash after a failure of this magnitude. It has been my experience that often the QA department did spot many of the bugs but the management pushed ahead with the release anyway. So without seeing the defect log it is impossible from the outside to know who to "bash". This would indicate some extraordinarily incompetent management then. There wasn't any useful end user feature even advertised for this patch was there? Usually it's the management rushing out the shiny look at me features before they are done, not backend improvements before any tangible payoff.
Zverofaust Gallente Locus Industries	Posted - 2010.10.03 10:06:00 - [11] Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. Instead I think CCP should invest in creating a volunteer system for public QA similar to the CSM but with far more members, made up of volunteers who can create bug reports based on SiSi patches that CCP will actually take seriously and pay attention to. That way more content is tested and reported and best of all, it's free. ___________________________________________ The Hero of Kamela The Terror of Tararan The Executioner of Ezzara
Orange Lagomorph	Posted - 2010.10.03 10:19:00 - [12] Originally by: Zverofaust Eve is such an enormous game with so much to do So enormous that they're unable notice the chat windows doing this before they deploy a patch? Solitaire
Mme Pinkerton United Engineering Services	Posted - 2010.10.03 10:25:00 - [13] Originally by: Zverofaust Instead I think CCP should invest in creating a volunteer system for public QA similar to the CSM but with far more members, made up of volunteers who can create bug reports based on SiSi patches that CCP will actually take seriously and pay attention to. That way more content is tested and reported and best of all, it's free. EVE Insider -> Volunteer Program -> ECAID already exists, doesn't seem to help.
Orange Lagomorph	Posted - 2010.10.03 10:28:00 - [14] Apparently, what they need is a beefy, 6'6" bodybuilder on hand to hit them with a rolled-up newspaper and firmly say, "NO. NO, NO, NO. BAD CCP. NO," whenever they try to do something foolish like deploy a buggy patch to Tranquility.
Celaxi	Posted - 2010.10.03 10:56:00 - [15] Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. This is absolutely true, and would be relevant if the bugs encountered had any depth at all to them. Things that it would require a lot of effort to find, or only show up in rare cases. Interestingly, there haven't been as many of these to crop up as I would expect (Kudos to the devlopers here, looks like a good refactor). But instead the issues we're seeing are the kind of things a developer can predict just from reading the patch notes. I saw the patch notes, had an idea what kinds of things would likely be broken, went and checked. And sure enough as I expected there were all kinds of behavioral inconsistencies with window raising as compared to the old behavior. It was obvious that there was no internal testing on this release as a whole. Individual components of the refactor may have been tested in isolation. But nobody can make me believe that CCP tested this release at all without being aware of the window raising issues at a minimum. In fact it seems multiple players had reported these issues on SiSi prior to release.
Karox Lominax	Posted - 2010.10.03 11:16:00 - [16] Edited by: Karox Lominax on 03/10/2010 11:17:08 Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. There is a public test server for this reason. People spot the bugs, report them. They go unactioned. CCP has a hundreds, if not thousands strong bug test team that goes unpaid. The least they can do is action the reports they provide.
Celaxi	Posted - 2010.10.03 11:28:00 - [17] Originally by: Karox Lominax Edited by: Karox Lominax on 03/10/2010 11:17:08 Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. There is a public test server for this reason. People spot the bugs, report them. They go unactioned. CCP has a hundreds, if not thousands strong bug test team that goes unpaid. The least they can do is action the reports they provide. CCP seems to be a strong proponent of 'Agile' development. If your serious about this, your doing a lot of things right (Management needs to take away that the refactor is good, I don't doubt that the developers had to push hard for it to happen, and I expect it will mean good things for eve in the future). The problem here is either not getting, understanding or not acting upon good bug intel. So why not have a public bug tracker for eve? (yes exploit/bug reports should be private, others not so much)
Jhagiti Tyran Invicta.	Posted - 2010.10.03 12:27:00 - [18] Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. Instead I think CCP should invest in creating a volunteer system for public QA similar to the CSM but with far more members, made up of volunteers who can create bug reports based on SiSi patches that CCP will actually take seriously and pay attention to. That way more content is tested and reported and best of all, it's free. What the hell? many companies produce all kinds of large and complicated products and they work as intended the moment they hit the shelves so EVE being huge is absolutely no excuse for failure, software devs and their fanbois always expect people to swallow that excuse to and they do get away with it to some extents. I go out and buy a 52" plasma screen with thousands of complicated circuits and chips I expect it to work, or if I go and buy a brand new car made from hundreds of moving parts and electronic braking and safety systems I expect it to work and the same goes for just about any product you can buy. If my new TV had busted sound or A/V input three didn't accept a signal I would demand my money back.
Atticus Fynch Gallente The Scope	Posted - 2010.10.03 14:52:00 - [19] Originally by: Jhagiti Tyran Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. Instead I think CCP should invest in creating a volunteer system for public QA similar to the CSM but with far more members, made up of volunteers who can create bug reports based on SiSi patches that CCP will actually take seriously and pay attention to. That way more content is tested and reported and best of all, it's free. What the hell? many companies produce all kinds of large and complicated products and they work as intended the moment they hit the shelves so EVE being huge is absolutely no excuse for failure, software devs and their fanbois always expect people to swallow that excuse to and they do get away with it to some extents. I go out and buy a 52" plasma screen with thousands of complicated circuits and chips I expect it to work, or if I go and buy a brand new car made from hundreds of moving parts and electronic braking and safety systems I expect it to work and the same goes for just about any product you can buy. If my new TV had busted sound or A/V input three didn't accept a signal I would demand my money back. Yes, but CCP is based in Iceland. Name me one thing that Iceland is known for?
Tamarant	Posted - 2010.10.03 14:55:00 - [20] Originally by: Atticus Fynch Originally by: Jhagiti Tyran Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. Instead I think CCP should invest in creating a volunteer system for public QA similar to the CSM but with far more members, made up of volunteers who can create bug reports based on SiSi patches that CCP will actually take seriously and pay attention to. That way more content is tested and reported and best of all, it's free. What the hell? many companies produce all kinds of large and complicated products and they work as intended the moment they hit the shelves so EVE being huge is absolutely no excuse for failure, software devs and their fanbois always expect people to swallow that excuse to and they do get away with it to some extents. I go out and buy a 52" plasma screen with thousands of complicated circuits and chips I expect it to work, or if I go and buy a brand new car made from hundreds of moving parts and electronic braking and safety systems I expect it to work and the same goes for just about any product you can buy. If my new TV had busted sound or A/V input three didn't accept a signal I would demand my money back. Yes, but CCP is based in Iceland. Name me one thing that Iceland is known for? Eyjafjallaj÷kull
Atticus Fynch Gallente The Scope	Posted - 2010.10.03 14:57:00 - [21] Originally by: Tamarant Originally by: Atticus Fynch Originally by: Jhagiti Tyran Originally by: Zverofaust Well, the problem with QA isn't really CCP's fault; Eve is such an enormous game with so much to do (and so much that can go wrong) that any QA department would need to have hundreds of testers spending hours upon hours testing as many facets of the game as possible, a logistical nightmare nearly impossible to do. Instead I think CCP should invest in creating a volunteer system for public QA similar to the CSM but with far more members, made up of volunteers who can create bug reports based on SiSi patches that CCP will actually take seriously and pay attention to. That way more content is tested and reported and best of all, it's free. What the hell? many companies produce all kinds of large and complicated products and they work as intended the moment they hit the shelves so EVE being huge is absolutely no excuse for failure, software devs and their fanbois always expect people to swallow that excuse to and they do get away with it to some extents. I go out and buy a 52" plasma screen with thousands of complicated circuits and chips I expect it to work, or if I go and buy a brand new car made from hundreds of moving parts and electronic braking and safety systems I expect it to work and the same goes for just about any product you can buy. If my new TV had busted sound or A/V input three didn't accept a signal I would demand my money back. Yes, but CCP is based in Iceland. Name me one thing that Iceland is known for? Eyjafjallaj÷kull I meant something iceland has contributed to the world.
Alara IonStorm Agent-Orange	Posted - 2010.10.03 14:59:00 - [22] Originally by: Atticus Fynch I meant something iceland has contributed to the world. EVE Online of course! If you can find a better Single Shard Sanbox MMO I suggest you UnSub and play it immediately! Be sure to send a post card! -- Fine Mag's no Purple ok! But I am the Snyper Queen!
Lady Skank Ban Evasion inc	Posted - 2010.10.05 02:36:00 - [23] Originally by: Atticus Fynch Name me one thing that Iceland is known for? Lazy Town.
Stick Cult	Posted - 2010.10.05 02:41:00 - [24] Originally by: Jhagiti Tyran What the hell? many companies produce all kinds of large and complicated products and they work as intended the moment they hit the shelves LOL In the context of software, oh lawdy.... Originally by: CCP Tuxford my bad. Rest assured I'm being ridiculed by my co-workers.
Zeba Minmatar Honourable East India Trading Company	Posted - 2010.10.05 03:07:00 - [25] Originally by: Lady Skank Originally by: Atticus Fynch Name me one thing that Iceland is known for? Lazy Town. Stephanie so fits into eve with her cute as a button pink wig. Oveur wishes he was a fraction as cute. Originally by: Blane Xero Zeba a fanboi, Haha, Christ, Pull the other one will you. Originally by: Ryhss There is no paranoia in Eve, everyone is out to get you....
Urgg Boolean	Posted - 2010.10.05 03:19:00 - [26] The real problem is that they have a program to employ alcoholics and ex-convicts and provide them with jobs as QA engineers. I know for a fact that there are lots of new graduates still looking for work here in California. I suggest CCP hire some of the people trained in and near Silicon Valley. Can't be any worse...

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