Originally by: Mehrune Khan

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Here is a step-by-step description of my problem:

When I first made my 3D avatar, I chose a hood and it was there when I logged in that first day. The next day I logged in the hood showed on the character selection screen, but when I logged in his hood disappeared and he was bald.

When I got the free re-customization, I made another character with a hood, and it was there when I logged in. That was yesterday. When I logged in today it showed on the character selection screen, but when I logged in, it somehow changed back to the old one I had made previously, that lost its hood.

My new avatar, with the hood, shows both on the forums and on the character selections screen, but when I log in I have my old one, that used to have a hood, but doesn't now.

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Originally by: CCP Purple Tentacle

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Originally by: Turix

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Edited by: Turix on 21/01/2011 19:52:18
Quick question to CCP, is the web image server different in any way to the one in-game.

Because on the web server my re-customized characters hair is clipping through her shoulder badly, however this appears to not be happening (Correctly) on the in-game variant.

Edit: It now appears to be doing it in-game as well! Now this is obviously not the intended look (Hair is supposed to flow over the body and not clip it!), is this an issue CCP is aware of, or do I need to petition to get myself re-rendered?

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I'll answer this one because this will answer some other questions as well. We are rendering the images server side and use multiple levels on caching to make the images load faster. This caching introduces a delay into the process of making your characters appear on the web and this is what accounts for the up to two hours delay you can see on the forums.
To reduce the confusion a little bit, the client also saves a snapshot of the image when you finish your new avatar, and keeps displaying this until our image server renders the image properly. This is the reason why you sometimes see slightly different images in the client and on the web... until the client figures out that a server side rendered version is available and starts using it.

As for the clipping problems: we are aware of various issues within the character rendering process, including clipping ones but also the much more obvious one with the disobeying Amarrian hoodies. We will re-render the corrupted images as soon as the bugs in our rendering servers will be patched properly. Petitioning your badly clipped hair won't help you much as computers are deterministic and will just come up with the same result if we don't change the underlying code.

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