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From: [email protected]
Date: Thursday 20 January 2011 4.18pm
To: David Thorne
Subject: Re: Re: Advertisement

You bought gloves and ruined them and then you want to exchange them for a diffent pair? No store does that. You cant return something already worn. You have no idea about running a business. If I was working that day I would have told you to **** off too. Dont be surprised if you get a call from the police. Are you going to pay for the extra staff I had to put on to take all the phone calls?


From: David Thorne
Date: Thursday 20 January 2011 5.06pm
To: [email protected]
Subject: Re: Re: Re: Advertisement

Dear Anton,
I would actually be more surprised if the local constabulary hasn't got me on speed dial by now. And, going by the adage 'You get what you pay for' in regards to the level of expertise and customer service skills your staff display, I doubt the wages for 'extra staff you had to put on' would exceed the $44 I paid for the pair of destructogloves.
The three staff members working the day I purchased the gloves, who I will refer to as Fatty, Tatooey and Fuzzy for identification purposes, seemed rather annoyed by my interruption of their 'sitting in a chair looking cool' time. Fuzzy seemed the most inconvenienced but that is understandable what with having to deal with inappropriate questions such as, "Do you sell waterproof gloves for use in the snow?" in a snow-sports shop. Although intending to also purchase board, bindings and boots that day in order to avoid dealing with rental-shop queues that make the Perestroika bread lines look like a couple of friends standing around having a chat, I did not wish to infringe any further on Fuzzy's prime duties of growing an awesome beard and showing a rash to Fatty and Tatooey. Although Tattooey provided him with a diagnosis of "dude, dont' pick it, let it scab" that could only stem from several years in medical school, Fatty was less than impressed and only gave it a mild glance and noncommittal grunt before going back to playing Angry Birds.
I should probably be thankful that your staff were too occupied with having their earlobes stretched by Tonka-truck tyres and wearing pants around their knees to sell me a snowsurfingboard made of sugar or goggles made of bees.
While I may not have your experience running a business, I am pretty sure that if I owned a shop that sold chairs and you entered and said to me, "Hello shopkeeper, I am looking for something to sit on" and I replied "Sure, this one should suit your needs perfectly, it is made for sitting on" and you purchased the chair, took it home, sat on it, and it exploded, taking out previously purchased furniture with it, you would probably drive back to my shop and say, "Excuse me, I bought this chair an hour ago, used it in the manner you recommended, and it exploded - I am not asking for compensation for my other furniture but would like to exchange it for a non-exploding chair that performs in the manner originally described." Responding with anything other than "I do apologise, here's a replacement" would certainly come as a surprise to you and I doubt "**** off, you sat in it" would mean I'd see you, Fatty, Tattoey and Fuzzy at my premises the following week shopping for cushions.
Also, quick question. Having seen the publicity photo of you with your staff, I realise you probably use a child's board but what length would you recommend for a normal sized human? What would be ideal is a really wide snowsurfingboard with handles that I can lay down on. Or one with a seat and steering wheel. Perhaps with some kind of caterpillar tread based wheel system and a motor so that you can ride it up the hill instead of having to take the ski-lift. That thing is dangerous.
Regards, David.

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