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Are we happy with petition times or not?

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Call Rollard Cause.for.Concern Lemniskate 1	Posted - 2012.08.22 03:06:00 - [1] - Quote I often hear negitive things about petitions. People say "IT WILL TAKE 2 WEEKS TO GET A RESPONSE AND THEY WON'T SORT IT OUT!" that sort of stuff but in my experience on my first petition on the gameplay and ship catergory as I was petitioning about a ship loss. I got a responce in just under 2 days which was fairly fast. But really, all i hear is negs. So what I and many of us want to see is how quick petitions are answered by all of what you had as exprience. Is CCP's costomer service response times good? Well post in this topic and say what petition you filed by catergory and how quick it got answered and sorted out like this a bit. 'My petition was in the Ship catergory and it got answered in just under 2 days, fairly quick for what everyone said to me and it was sorted out well and I am happy' Of course different catergories are looked at quicker than others such as stuck will be looked at within 1 minuite usually. But for the situation and what you had is it quick and good? Feel free to talk about this in forum also but remember to stick to forum rules. So lets now see how quick your petitions were answered, if it was good and helped you.
Yokai Mitsuhide Republic Military School Minmatar Republic 469	Posted - 2012.08.22 03:17:00 - [2] - Quote Ive had several responded and dealt with within 10 minutes. 100% of my petitions they have always been helpful to whatever my issues have been. I have nothing negative to say about how they deal with petitions.
Dennis Gregs The Scope Gallente Federation 19	Posted - 2012.08.22 03:28:00 - [3] - Quote I've had a couple issues and they were both resolved within 15 minutes or less, sure, it's not a large sample to come to a solid conclusion, but so far it's the best customer support I've ever seen in an MMO.
Kehro Urgus Aliastra Gallente Federation 391	Posted - 2012.08.22 03:30:00 - [4] - Quote Stop filing useless petitions. Check the wiki or help channel first. I found a dead cat on the side of the road so I -átook it home and put some honey on it and cooked it and then I ate it. Is that bad? do do do dooo... GÖ¬ GÖ½
Orzo Torasson PonyWaffe Test Alliance Please Ignore 43	Posted - 2012.08.22 03:32:00 - [5] - Quote I've been playing EVE since 2006, and during that time I've filed six or seven petitions. 100% of them have been sorted out, and all but one of them was within 48 hours. The only one that took a long time was a reimbursement petition where I was like "I lost my ship, can I have some money?" and the GM got back to me after about a week saying "OH GOD I'M SO SORRY ABOUT THE WAIT. No." I have never been dissatisfied with a CCP response or the response time. Fastest response time was a billing issue with my credit card, which was sorted within 20 minutes of me filing a petition.
Call Rollard Cause.for.Concern Lemniskate 1	Posted - 2012.08.22 03:37:00 - [6] - Quote Kehro Urgus wrote: Stop filing useless petitions. Check the wiki or help channel first. The petitions would be answered much faster if people didn't abuse the system by petitioning stuff which is completely unnecessary.
James 315 Caldari Provisions Caldari State 2439	Posted - 2012.08.22 03:46:00 - [7] - Quote Happy with the response times? I'm ecstatic. -+-+-+-+-+-+-+-+-+-+ MinerBumping.com -½-½-½-½-½-½-½-½-½-½ The daily saga of one man's quest to bring civilization to highsec by bumping miners out of range.
Karl Hobb Stellar Ore Refinery and Crematorium 504	Posted - 2012.08.22 03:49:00 - [8] - Quote Call Rollard wrote: Is CCP's costumer service response times good? We'll see. I've been waiting for an answer on my ruffled pirate shirt for some time. Nothing Found
Xion Martinus Red Federation RvB - RED Federation 11	Posted - 2012.08.22 03:50:00 - [9] - Quote Never had a bad experience... I had a few account issues which were resolved very quickly. Longest was about 48 hours, but that was mostly due to the time zone delays. Epeen:-á Behavior quite commonly found on online discussion boards or similar, where some loser tries to establish his superiority - and thus the merit of his or her opinion - by stating how skilled and awesome he or she is, rather than forming a sound argument.Generally also used to condescendingly refer to someones ego.
Petrus Blackshell Rifterlings Ushra'Khan 1410	Posted - 2012.08.22 04:07:00 - [10] - Quote Gone through almost 10 petitions through my Eve career. Never a bad experience. Some slow ones, but understandable due to their complexity. The support staff has always been friendly, polite, and helpful (though I have had to sometimes walk them through the issue so they understood what was going on). I suspect the people having negative experiences were negative to begin with. They also tend to be louder than those having positive experiences, since people who have good experiences typically don't go to the forums and post "I just had the GREATEST support experience today!" Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers (all races, not just Rifters!). US Timezone veterans and newbies alike are welcome to join. Come chat in the "we fly rifters" in-game channel. Free fitted frigates for members!

Surfin's PlunderBunny Sebiestor Tribe Minmatar Republic 1883	Posted - 2012.08.22 04:30:00 - [11] - Quote I'm very happy with petition response times and because I was once a goon all my issues are solved within 2 days.
Vaerah Vahrokha Vahrokh Consulting 1873	Posted - 2012.08.22 04:38:00 - [12] - Quote Petrus Blackshell wrote: Gone through almost 10 petitions through my Eve career. Never a bad experience. Some slow ones, but understandable due to their complexity. The support staff has always been friendly, polite, and helpful (though I have had to sometimes walk them through the issue so they understood what was going on). I suspect the people having negative experiences were negative to begin with. They also tend to be louder than those having positive experiences, since people who have good experiences typically don't go to the forums and post "I just had the GREATEST support experience today!" Their petition times are great as long as you have a menial issue. The second it becomes something serious it takes from 2 weeks to 2 and half months, with some rare cases of taking 3 weeks just to get the first acknowledgement they received the petition. Auditing \| Collateral holding and insurance \| Consulting \| PLEX for Good Charity Twitter channel
Jax Bederen Dark Horse RM 140	Posted - 2012.08.22 04:40:00 - [13] - Quote Did two so far. One took almost two weeks, one took 30 minutes. So depends.
Citsatllort Pator Tech School Minmatar Republic 5	Posted - 2012.08.22 05:14:00 - [14] - Quote Took them three weeks to get to my petition. I was far from satisfied.
Mr Epeen It's All About Me 1704	Posted - 2012.08.22 05:52:00 - [15] - Quote I have, over the seven years I've been in the game, made a few petitions. Some I've had answered and the problem taken care of in less than 15 minutes and I've had some serious (as in game unplayable) ones that dragged on for months that I ended up unsubbing until CCP finally fixed the problem. I've had friendly attentive GMs that genuinely seem to care and I've had GMs that seemingly just show up to work for the paycheck and don't give a rat's ass about the players they are supposed to be helping. So I guess what I'm trying to say is that the customer service people at CCP are like any other corporate group . You get some good and some bad. Some fast and some slow. But overall my experience has been positive and far and above the best of any MMO I've played. Mr Epeen There is no excuse beyond fatalistic self-indulgence and sheer laziness for doing nothing --á Iain Banks
Aamrr 281	Posted - 2012.08.22 06:09:00 - [16] - Quote I've heard some unfortunate stories from friends about it, but my experiences have always been extremely positive. YMMV?
Jake Warbird Republic Military School Minmatar Republic 1664	Posted - 2012.08.22 06:33:00 - [17] - Quote Dunno bout you,but all good here.
Josef Djugashvilis The Scope Gallente Federation 440	Posted - 2012.08.22 06:57:00 - [18] - Quote With my limited experience of the petition system, CCP are doing a grand job. You want fries with that?
Dos Naari School of Applied Knowledge Caldari State 4	Posted - 2012.08.22 09:27:00 - [19] - Quote My limited experience with CCP customer support has been most satisfactory. Petition and bug reports have all been responded to in a prompt and helpful manner.
Colonel Xaven Decadence. RAZOR Alliance 124	Posted - 2012.08.22 09:55:00 - [20] - Quote Three facts: 1) Petition times are good. 2) Difficult petitions need more investigation / time. 3) Haters gonna hate.

James 315 Caldari Provisions Caldari State 2454	Posted - 2012.08.22 18:37:00 - [21] - Quote Kehro Urgus wrote: Stop filing useless petitions. Check the wiki or help channel first. I absolutely agree there's too much filing of frivolous petitions. That's the only thing that slows down the GMs at the moment, and they still work pretty fast. -+-+-+-+-+-+-+-+-+-+ MinerBumping.com -½-½-½-½-½-½-½-½-½-½ The daily saga of one man's quest to bring civilization to highsec by bumping miners out of range.
Jim Era Genco Fatal Ascension 1058	Posted - 2012.08.22 20:36:00 - [22] - Quote I have only filed one petition, when I first started about a glitch/probablyselfinflictedbug on a mission, within 15 minutes they got back to me, reset the mission and I was happily on my way to continuing to be blown up. ccp support best support
KIller Wabbit The Scope Gallente Federation 45	Posted - 2012.08.22 20:49:00 - [23] - Quote 2 Stuck petitions - more than 24 hours to get fixed. The rest (many, many of them) at least a week, several more than a month.
BearJews Deep Core Mining Inc. Caldari State 50	Posted - 2012.08.22 21:00:00 - [24] - Quote had my incursion nightmare get blown up because of some bug. Filed a petition, then finally within a month my nightmare came back. Took a bunch of bitching, but they were always responsive.
Rek Seven Probe Patrol Project Wildfire 406	Posted - 2012.08.22 21:06:00 - [25] - Quote Yeah, i have never had cause to complain about the petition process. I find that they speak to you like a person instead of just another number also.
Rek Seven Probe Patrol Project Wildfire 406	Posted - 2012.08.22 21:07:00 - [26] - Quote KIller Wabbit wrote: 2 Stuck petitions - more than 24 hours to get fixed. The rest (many, many of them) at least a week, several more than a month. "Help. I'm stuck in a wormhole and don't have probes"
KIller Wabbit The Scope Gallente Federation 45	Posted - 2012.08.22 21:32:00 - [27] - Quote Rek Seven wrote: KIller Wabbit wrote: 2 Stuck petitions - more than 24 hours to get fixed. The rest (many, many of them) at least a week, several more than a month. "Help. I'm stuck in a wormhole and don't have probes" Nope - all bugs. One was a stuck POS process, the other stuck critical material after the Unified fiasco was released.
Pasta OfDoom SrsBsnsIndeed 4	Posted - 2012.08.22 21:43:00 - [28] - Quote I think the issue is that 99% of the petitions are answered quickly but people make much more noise when they're dissatisfied than when they're satisfied, so that's why we're always hearing people complain about bad petition service. I've made 2 petitions and both have been answered quickly (within 48 hours).


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