| Pages: 1 2 :: [one page] |
| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Haladdin
Zilog Enterprises
0
   |
Posted - 2012.08.28 08:25:00 -
[1] - Quote
As topic says: Where can I direct my complain for poor support in petition?
regards
Haladdin |
Ifly Uwalk
Empire Tax Collection Agency
294
|
Posted - 2012.08.28 08:38:00 -
[2] - Quote
Luckily for you, you've come to exactly the right place. You should post the full text of your petition including all involved GM's names asap. Your thread will not be locked. Honest. |
Destination SkillQueue
Are We There Yet
2605
|
Posted - 2012.08.28 08:41:00 -
[3] - Quote
First rule of EVE-online: People lie. |
rodyas
Tie Fighters Inc
684
|
Posted - 2012.08.28 08:44:00 -
[4] - Quote
:( We are giving you poor service too.
What forum can this man go to, that will help him out????
I will not be voting in the CSM election, so you need to go vote to make up for me. |
Haladdin
Zilog Enterprises
0
|
Posted - 2012.08.28 08:44:00 -
[5] - Quote
Game without support is not worth playing. I would like them to convince me not to leave now :) |
Ifly Uwalk
Empire Tax Collection Agency
294
|
Posted - 2012.08.28 08:50:00 -
[6] - Quote
Haladdin wrote:Game without support is not worth playing. I would like them to convince me not to leave now :)
Dibs on all your stuff. |
rodyas
Tie Fighters Inc
684
|
Posted - 2012.08.28 08:51:00 -
[7] - Quote
GM, after you wait weeks to tell him why he should he stay, and he inevitably leaves, can you send me his stuff? plz
(Use GM override on Ifly's dibs)
I will not be voting in the CSM election, so you need to go vote to make up for me. |
Haladdin
Zilog Enterprises
0
|
Posted - 2012.08.28 08:53:00 -
[8] - Quote
Quote:Dibs on all your stuff.
"I decided to leave game, send me money and i'll double it in return..." ;)
All I ask is for someone to review my petition, come on CCP... |
Rordan D'Kherr
Imperial Academy
Amarr Empire
68
|
Posted - 2012.08.28 09:28:00 -
[9] - Quote
Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards
Haladdin
customer support obviously
|
Haladdin
Zilog Enterprises
0
|
Posted - 2012.08.28 09:33:00 -
[10] - Quote
Rordan D'Kherr wrote:
customer support obviously
Gonna try that. |
Vera Algaert
Republic University
Minmatar Republic
340
|
Posted - 2012.08.28 09:35:00 -
[11] - Quote
ask for the petition to be escalated (in a regular petition response) and a senior GM will have a second look at it.
after the petition is closed CCP also asks you how happy you were with the way it was handled
I'm a NPC corp alt, any argument I make is invalid. |
Cutter Isaacson
Quantum Reality R n D
GREATER ITAMO MAFIA
876
|
Posted - 2012.08.28 12:15:00 -
[12] - Quote
Just wondering if the OP has had his petition looked at yet? I'm getting the sneaking feeling that it's maybe only been a day or two since it was filed.
My views are my own, not those of my Corp. or my Alliance. |
Alec Enderas
14th Legion
Eternal Evocations
8
|
Posted - 2012.08.28 12:56:00 -
[13] - Quote
Non-critical issues (opposed to petition filed under 'stuck') might take 4-5 days until looked onto. (vacation...backlog....bla bla)
I want your stuff, all of it, now |
Down Link
Chitlins
3
|
Posted - 2012.08.28 13:21:00 -
[14] - Quote
Write a review on Amazon |
Hiyora Akachi
Bling Ring Tax Evaders
117
|
Posted - 2012.08.28 13:34:00 -
[15] - Quote
Something tells me he expected an instant response.... |
Alec Enderas
14th Legion
Eternal Evocations
8
|
Posted - 2012.08.28 13:37:00 -
[16] - Quote
Hiyora Akachi wrote:Something tells me he expected an instant response....
He should try the steam support and then come back to complain  |
Down Link
Chitlins
4
|
Posted - 2012.08.28 13:43:00 -
[17] - Quote
Gÿ+/....here to take your compliant
/Gûî
/n++l\ |
Micheal Dietrich
Kings Gambit Black
692
|
Posted - 2012.08.28 13:44:00 -
[18] - Quote
He should file a petition |
Palovana
Inner Fire Inc.
288
|
Posted - 2012.08.28 13:56:00 -
[19] - Quote
I can't believe no one has said /dev/null yet.
Please support: export of settings in editable format
Your stuff goes here. |
Jim Era
Genco
Fatal Ascension
1390
|
Posted - 2012.08.28 14:17:00 -
[20] - Quote
i love people who act like they keep a business alive solely by themselves.
leave op, nobody wants you to be unhappy (but I do think some of these guys want your stuff) |
highonpop
Eve Liberation Force
Fatal Ascension
242
|
Posted - 2012.08.28 14:44:00 -
[21] - Quote
CCP Y U NO READ MAI PETTISHON!?!?!?
http://www.soundboard.com/sb/Very%20best%20of%20Makalu%20Zarya |
Skippermonkey
Tactical Knightmare
1306
|
Posted - 2012.08.28 14:48:00 -
[22] - Quote
Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards
Haladdin
https://us.battle.net/support/en/ticket/submit
My homeboys tried to warn me
But that butt you got makes me so horny |
Muad 'dib
The Imperial Fedaykin
452
|
Posted - 2012.08.28 14:55:00 -
[23] - Quote
Destination SkillQueue wrote:First rule of EVE-online: People lie.
Its lupus
http://img299.imageshack.us/img299/4375/mynewsig2.jpg |
Micheal Dietrich
Kings Gambit Black
692
|
Posted - 2012.08.28 15:17:00 -
[24] - Quote
Muad 'dib wrote:Destination SkillQueue wrote:First rule of EVE-online: People lie. Its lupus
It's never Lupus |
Garreth Vlox
Blackened Skies
The Unthinkables
98
|
Posted - 2012.08.28 19:13:00 -
[25] - Quote
Haladdin wrote:Game without support is not worth playing. I would like them to convince me not to leave now :)
ROFL, CCP give a **** about someone quitting? :) I would recommend reading Hilmar's comments on what he thinks of pilots before the bean counters told him that was stupid and he should apologize for running his mouth at the people who pay his salary.
The LULZ Boat. |
arcca jeth
Dark Alliance
Dark Empire Alliance
147
|
Posted - 2012.08.28 19:24:00 -
[26] - Quote
I know someone, not me, who has had a very valid petition open for 20 days now haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition. |
Petrus Blackshell
Rifterlings
Ushra'Khan
1425
|
Posted - 2012.08.28 19:52:00 -
[27] - Quote
arcca jeth wrote:I know someone, not me, who has had a very valid petition open for 20 days now haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition.
To be fair, I don't think CCP want him to pay a monthly sub to be 22B in debt and an open 20 day petition and be a botter.
Back on topic though, OP seems to have found the right place for complaints: litter on the General Discussion forums.
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers (all races, not just Rifters!). US Timezone veterans and newbies alike are welcome to join. Come chat in the "we fly rifters" in-game channel. Free fitted frigates for members! |
Speaker4 theDead
Perkone
Caldari State
13
|
Posted - 2012.08.28 19:56:00 -
[28] - Quote
This is EvE.....No help, no recourse.....particularly from CCP....
|
Garreth Vlox
Blackened Skies
The Unthinkables
98
|
Posted - 2012.08.28 20:10:00 -
[29] - Quote
arcca jeth wrote:I know someone, not me, who has had a very valid petition open for 20 days now haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition.
Right it was your "friend" and yeah if i got exposed and penalized as a botter I wouldn't use that account any longer either.
The LULZ Boat. |
Ranger 1
Ranger Corp
2376
|
Posted - 2012.08.28 20:12:00 -
[30] - Quote
arcca jeth wrote:I know someone, not me, who has had a very valid petition open for 20 days now haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition.
You should explain to your "friend" that the quick and easy answer would be for CCP to say "sorry, bye". The fact that it is taking quite a while means that they are taking the time to do a complete investigation to be absolutely sure... which means that if your "friend" has done nothing wrong he'll get reimbursed.
Sometimes, in the case of a character being sold at about the same time as the ban, an innocent new or old owner of a character can be penalized inadvertantly and it takes a while to sort that out. This is not a case of a "false positive", the infraction did in fact occur, but a question of determining ownership at the exact time of the infraction.
To carve a successful niche for yourself in EVE you need to be able to out sell, out produce, out fight,-á out run, or out wit your competitors.
If you can do none of the above, your only option is to complain on the forums that somehow you are at a disadvantage using the exact same tool set-áas the rest of the player base. |
DarthNefarius
Minmatar Heavy Industries
292
|
Posted - 2012.08.28 20:31:00 -
[31] - Quote
I think the petition complaint petition queue is like 16 weeks long now
=========================================================
EVE residents: 5% Wormholes; 8% Lowsec; 20% Nullsec; 67% Highsec. CSM 6: 100% Nullsec residents. EVE demographics vs CSM demographics, nothing to worry about... |
Haladdin
Zilog Enterprises
0
|
Posted - 2012.08.29 20:35:00 -
[32] - Quote
CCP: you have any care for players? If you do not validate petitions, then there is no way any GM gonna care about what they do with players. |
Alyssa Yotosala
School of Applied Knowledge
Caldari State
116
|
Posted - 2012.08.30 00:20:00 -
[33] - Quote
Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards
Haladdin
You direct your complain to where your dictionary is. |
Jonah Gravenstein
902
|
Posted - 2012.08.30 00:31:00 -
[34] - Quote
Alyssa Yotosala wrote:Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards
Haladdin You direct your complain to where your dictionary is.
Not everyone speaks English as a first language, at least the OP is making an effort unlike some of the people here that do speak English as a first language and still manage to murder the language when they post.
@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky.
War hasn't been fought this badly since Olaf the Hairy, High Chief of all the Vikings, accidentally ordered 80,000 battle helmets with the horns on the inside. CCP can't patch stupidity. |
Haladdin
Zilog Enterprises
0
|
Posted - 2012.08.30 06:12:00 -
[35] - Quote
Jonah Gravenstein wrote:@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky. The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative.
I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions.
My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this.
I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me.
regards
Marek |
Doddy
Excidium.
Executive Outcomes
106
|
Posted - 2012.08.30 09:16:00 -
[36] - Quote
Compared with most games customer support ccp seem pretty good to be honest. Then i have only had to file 6 petitions in 9 years, which is probably the rate most normal players who aren't forum hypochondriacs have issues. |
Ciaran O' Faolain
Center for Advanced Studies
Gallente Federation
85
|
Posted - 2012.08.30 09:40:00 -
[37] - Quote
Down Link wrote:Write a review on Amazon
Talking about Amazon, I was very surprised to see them selling in their marketplace second hand versions of eve online. An online game is something you can sell only brand new... you cannot sell an already used version of Eve Online... |
Prince Kobol
612
|
Posted - 2012.08.30 09:46:00 -
[38] - Quote
speaking of amazon..
http://www.amazon.co.uk/product-reviews/B000KKNQBK/ref=dp_top_cm_cr_acr_txt?ie=UTF8&showViewpoints=1
and my ass  |
|
CCP Navigator
C C P
C C P Alliance
1442
|
Posted - 2012.08.30 09:59:00 -
[39] - Quote
Haladdin wrote:Jonah Gravenstein wrote:@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky. The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative. I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions. My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this. I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me. regards Marek
Hi there,
If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
CCP Navigator -Community Manager |
|
Pak Narhoo
Knights of Kador
674
|
Posted - 2012.08.30 10:28:00 -
[40] - Quote
CCP Navigator wrote:
If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
Looks like the GM the OP was complaining about wasn't the online in a rush. 
Hi, I'm CCP Arrow, I screwed up the.. ummm... |
Ciaran O' Faolain
Center for Advanced Studies
Gallente Federation
97
|
Posted - 2012.08.30 13:31:00 -
[41] - Quote
I guess his issue was a bit hard to solve, because a GM answered my petition about 2 days after. Or even one day. So this was a quick answer.
Sure the answer was not to solve it but to ask for more details, but at least I knew a GM was here for me ^^ |
lanyaie
507
|
Posted - 2012.08.30 14:06:00 -
[42] - Quote
CCP Navigator wrote:Haladdin wrote:Jonah Gravenstein wrote:@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky. The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative. I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions. My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this. I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me. regards Marek Hi there, If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
and if the senior GM doesnt do his job well you go ahead and ask for a LEAD GM they are known to always do their job right, tho I must say there is only 3 lead Gm's i'm aware of so your response time will take a while
I dont post often, but when I do i'm probably trolling you Currently offering 100% legit hulkageddon security sponsored by the mittani, send 50m to me and 50m to him |
KIller Wabbit
The Scope
Gallente Federation
47
|
Posted - 2012.08.30 14:13:00 -
[43] - Quote
arcca jeth wrote:I know someone, not me, who has had a very valid petition open for 20 days now haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition.
This brings up a side question - obvious that the owner of the raked account should not pay to keep it online until CCP answers his petition, so will CCP answer petitions for inactive accounts? Catch-22?
|
Ravnik
The Phoenix Rising
P R I M E
35
|
Posted - 2012.08.30 14:20:00 -
[44] - Quote
Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards
Haladdin
I filed a petition regarding your petition on your behalf. The answer was : Working as intended...
After a failed career as a comedian i decided to take up piloting. My flying techniques have got more laughs than my jokes ever did.....
|
Tikktokk Tokkzikk
Cult of Escobar
103
|
Posted - 2012.08.30 15:06:00 -
[45] - Quote
Pak Narhoo wrote:CCP Navigator wrote:
If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
Looks like the GM the OP was complaining about wasn't the online in a rush.
Looks like the GM the OP was complainng and CCP Navigator weren't the only one in a rush. |
Jack Miton
Bite Me inc
Elysian Empire
524
|
Posted - 2012.08.30 15:34:00 -
[46] - Quote
petition it |
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| Pages: 1 2 :: [one page] |