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Andrey
Minmatar
Elite Navy
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Posted - 2011.03.31 07:36:00 -
[1]
Edited by: Andrey on 31/03/2011 07:43:25
Several weeks ago, eve client decided to crash on my machine..after several months of stable work.
That happened when i was warping to 0 m to the station. As soon as i saw the station, it crashed.
Result = i found out my pod when i re-logged into the game minute later.
My pod was on some distance from station, so game automatically warped my pod to the station again, but as soon as i saw it again...boom...crashed.
When started the game and logged in again...no more pod...killed as well by pirate gang..
I opened petition, but after more than a month of writing , nothing is returned and CCP is declining to reimburse my lost ship and implants, which costs close to 2 Bil. ISK.
I offered to provide access to my machine, where in windows even log i found those 2 crashes and detailed information, I sent them that log file, but they do not want to do anything....
It seems, that after playing eve for 8 years, time to stop, because i am sure, that when next time client will crash and i will loose my last money or something else, CCP will also decline to return it.
Good job, CCP. loose customers instead of gaining them !
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Destination SkillQueue
Are We There Yet
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Posted - 2011.03.31 07:42:00 -
[2]
 Originally by: Andrey
IBTpost
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Mara Rinn
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Posted - 2011.03.31 07:46:00 -
[3]
Edited by: Mara Rinn on 31/03/2011 07:51:14
The "new" reimbursement policy is simply a formal statement of the "old" reimbursement policy. It is mainly intended to keep GMs in line and making consistent decisions. A secondary function of the formal statement is to manage player expectations.
You should report the crash as a bug. CCP have no control over the stability of the hardware on your end, so they should not be responsible for reimbursement when your client crashes.
Ideally, CCP would reimburse losses that Canberra proven to be due to a bug in the client, but that leaves the gate wide open for gaming the reimbursement system: find a bug, find ways to trigger it, ensure the bug is triggered when your fleet is facing unacceptable losses, profit!
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[Aussie players: join ANZAC channel] |
shackdavid
Caldari
Trojan Trolls
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Posted - 2011.03.31 07:50:00 -
[4]
Edited by: shackdavid on 31/03/2011 07:51:33
Can I have your stuff ?
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Destination SkillQueue
Are We There Yet
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Posted - 2011.03.31 07:52:00 -
[5]
Seems like normal and proper thing for CCP to do. The policy is to only reimburse errors on their end, that they can also verify and even then you can only get the stuff back that didn't drop. Nothing wrong with the policy as far as I see and the decision seem proper too, since clearly others had no trouble with the game as they killed you quite succesfully.
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RaTTuS
BIG
Gentlemen's Agreement
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Posted - 2011.03.31 07:52:00 -
[6]
There is nothing *new* that makes any change this scenario,
...
the was no server error otherwise the pirates would of been not there also...
it is something at your end.
now if it was an error in the client then a lot of people would be suffering
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Join BIG
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Andrey
Minmatar
Elite Navy
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Posted - 2011.03.31 07:53:00 -
[7]
Originally by: Mara Rinn
The "new" reimbursement policy is simply a formal statement of the "old" reimbursement policy. It is mainly intended to keep GMs in line and making consistent decisions. A secondary function of the formal statement is to manage player expectations.
I do not really care how old or new is it as long as it DOES not work right. When it supposed to protect player in case of CCP software failure it does not!
Since this is online game and consist of client and server, why only server side is accepted as a proof ? In almost any eve client crash case, there will be impossible to say what happened, using server logs, and that means - all claims will be declined...
But isn't the CCP eve client a CCP software ? Shouldn't it be analyzed ?....
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Lise Kahel
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Posted - 2011.03.31 07:58:00 -
[8]
Run that active logging application next time. Why wouldn't you with a 2 bil
ship?
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Xercodo
Amarr
Daj'Juntar
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Posted - 2011.03.31 08:02:00 -
[9]
Originally by: Andrey
Since this is online game and consist of client and server, why only server side is accepted as a proof ?
cause once the client is on an external system it is out of their control and has many potential ways it can be manipulated and exploited
quiet simply, they cant trust they you didn't force it to crash by forcefully overriding memory of the RAM that EVE was supposed to be using or something along those lines
any log YOU have can be forged (for instance fake killmails of stupid things like like a 1 month old noobs having a killmail for having killed a SC, in jita, with a titan.....riiiiiiite...)
--------------------------------------------------
The drake is a lie
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Painpill
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Posted - 2011.03.31 08:04:00 -
[10]
Edited by: Painpill on 31/03/2011 08:05:12
Originally by: Andrey
Edited by: Andrey on 31/03/2011 07:43:25
Several weeks ago, eve client decided to crash on my machine..after several months of stable work.
That happened when i was warping to 0 m to the station. As soon as i saw the station, it crashed.
Result = i found out my pod when i re-logged into the game minute later.
My pod was on some distance from station, so game automatically warped my pod to the station again, but as soon as i saw it again...boom...crashed.
When started the game and logged in again...no more pod...killed as well by pirate gang..
I opened petition, but after more than a month of writing , nothing is returned and CCP is declining to reimburse my lost ship and implants, which costs close to 2 Bil. ISK.
I offered to provide access to my machine, where in windows even log i found those 2 crashes and detailed information, I sent them that log file, but they do not want to do anything....
It seems, that after playing eve for 8 years, time to stop, because i am sure, that when next time client will crash and i will loose my last money or something else, CCP will also decline to return it.
Good job, CCP. loose customers instead of gaining them !
That issue you have is not on the server end, it is however your own Cache/settings which are corrupt the easy fix is : Go to C:\Users\%username%\AppData\Local\CCP\EVE and delete the folder here this leaves you with a Fresh EvE client now start the game and presto no crashes when exiting warp
NOTE : Export your overview and save it in another location BEFORE doing this, as it will be as if you reinstalled the game
EDIT : The file path given is on Win7 btw
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Malcanis
Caldari
Alcohlics Anonymous
Scum Alliance
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Posted - 2011.03.31 08:08:00 -
[11]
Originally by: Andrey
Edited by: Andrey on 31/03/2011 07:43:25
Several weeks ago, eve client decided to crash on my machine..
Stopped reading here. Problems on your machine have never been grounds for reimbursement, nor should they be for reasons that are obvious if you think about them for a second.
Stop bawwing, suck it up and get a new ship.
Malcanis' Law: Whenever a mechanics change is proposed on behalf of "new players", that change is always to the overwhelming advantage of richer, older players. |
Hermosa Diosas
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Posted - 2011.03.31 08:28:00 -
[12]
The logs show nothing
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Serpents smile
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Posted - 2011.03.31 08:52:00 -
[13]
I almost hate to write this, but dear OP, don't fly what you cannot afford to lose.
You decided to fly around with that much isk. Doesn't matter if it was lost by a bug or a player, your ships loss is clearly way too much for you.
You never ever should have undocked with it in the first place.
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Akita T
Caldari Navy Volunteer Task Force
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Posted - 2011.03.31 08:56:00 -
[14]
Client-side initiated losses should never EVER be reimbursed, under absolutely no circumstances.
End of story.
_
Make ISK||Build||React||1k papercuts
_
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Natalia Otomeya
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Posted - 2011.03.31 09:07:00 -
[15]
Edited by: Natalia Otomeya on 31/03/2011 09:08:21
Since the replies here arn't to the OP's satisfaction he has turned to a new forum topic:
http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1490088
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Tasha Baxter
Amarr
Imperial Shipment
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Posted - 2011.03.31 09:46:00 -
[16]
You don't sound like someone who's been playing for 8 years.
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Montgomery Crabapple
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Posted - 2011.03.31 09:49:00 -
[17]
NO REIMBURSE LOGOFFSKI FAIL.
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IQ 001
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Posted - 2011.03.31 09:52:00 -
[18]
Originally by: Destination SkillQueue
Originally by: Andrey
IBTpost
10/10
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Natalia Otomeya
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Posted - 2011.03.31 09:52:00 -
[19]
Andrey has then created an alt "Andrey Davydov"
i just noticed him in my solar system :D
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Insert Your Name
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Posted - 2011.03.31 10:04:00 -
[20]
Originally by: Destination SkillQueue
Originally by: Andrey
IBTpost
lol.
Also, I cba reading your post, but when was there ever a reimbursement policy in this game anyway? Assuming that's what you are on about. The logs never show anything, as we all know.
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Rita Zechs
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Posted - 2011.03.31 12:22:00 -
[21]
Originally by: Destination SkillQueue
Seems like normal and proper thing for CCP to do. The policy is to only reimburse errors on their end, that they can also verify and even then you can only get the stuff back that didn't drop. Nothing wrong with the policy as far as I see and the decision seem proper too, since clearly others had no trouble with the game as they killed you quite succesfully.
The policy is good, the bad thing is that they don't keep nearly enough logs, so you always get 'the logs, they show nothing' while it was pretty obvious from your side that something went wrong...
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Gertrude Sei
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Posted - 2011.03.31 12:46:00 -
[22]
Originally by: Andrey
Edited by: Andrey on 31/03/2011 07:43:25
Several weeks ago, eve client decided to crash on my machine
I offered to provide access to my machine, where in windows even log i found those 2 crashes and detailed information, I sent them that log file, but they do not want to do anything....
1) Why should CCP reimburse you for a problem on your machine
2) Why the heck would CCP be expected to access your machine and tell you "yes, you have a problem". What is that going to accomplish?
Bottom line it is CCP's job to fix issue on their end (ie bugs), and not to make sure that the software runs on your computer.
Grow up and stop whining about your computer problem.
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Andrey
Minmatar
Elite Navy
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Posted - 2011.03.31 21:47:00 -
[23]
Edited by: Andrey on 31/03/2011 21:49:14
Dear EVE community. I know, how you like to say shut up and learn the mechanics, don't fly what you cant afford, and other things, that I most likely know very good, since I am one of the top PvP pilots in this game.... please shut up if you do not know what are you talking about. If you want just to add some post somewhere - find yourself a different one.
The issue is not that that i lost the ship and pod , but that i lost it because of the bug inside the CCP client application.
Now, to most of the repliers, i will clarify: i am professional software developer with almost 15 years in development, and I did checked the issue, and i did found, that crash was caused by the CCP client exe. It was related to d3d handling, and the information is available in windows even logs.
It clearly not my machine, but a program. In any case, CCP just being lazy and does not want to even try to check this issue. Better to lose customer. Well. Accomplished. - 3 my accounts, and -2 accounts of my friends are subtracted from your money flow, CCP.
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Alonzo Harris
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Posted - 2011.03.31 21:50:00 -
[24]
Bye.
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ModeratedToSilence
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Posted - 2011.03.31 22:01:00 -
[25]
Playing for 8 years and you are crying over 2 billion.
You should find another game that suits your intelligence.
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Jovan Geldon
Gallente
Lead Farmers
Kill It With Fire
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Posted - 2011.03.31 22:07:00 -
[26]
Originally by: Andrey
I am one of the top PvP pilots in this game
Originally by: Andrey
i am professional software developer with almost 15 years in development
Well la dee ****ing daa.
Grow a pair, numnuts. It's internet spaceships. Christ.
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Asset Liquidator
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Posted - 2011.03.31 22:11:00 -
[27]
> in top 1000 on battleclinic
> no 2B loss
> > doesn't post losses
> thinks hes pro
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noldevin
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Posted - 2011.03.31 22:23:00 -
[28]
D3D error?
Most likely a bad/old driver, bad/old directx install, or failing graphics card. Try again.
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mechtech
SRS Industries
SRS.
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Posted - 2011.03.31 22:27:00 -
[29]
No MMO will reimburse you for a client crash for obvious reasons.
This is one of the many reasons you should never fly anything you can't afford to lose. You've been playing 8 years, I'm sure you can reimburse the loss and move on. HTFU!
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Breaker77
Gallente
Reclamation Industries
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Posted - 2011.03.31 23:45:00 -
[30]
Originally by: Andrey
please shut up if you do not know what are you talking about.
Take your own advise.
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