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zloxlo
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Posted - 2011.06.14 10:12:00 -
[1]
A complaining customer will actually be more satisfied if you (CCP) gave a sh!t!
story is 2.5bil ship goes pop in a WH, my client warped my ship out of a plex 5 times and then on the last warp out was stable, I did this becuase i wanted to sign in my other character for a moment to help a bud out. As it happens the client crashes and i sign in my other character anyway. 10 minutes later I sign my WH character back in to enjoy cleaning up the plex I was in to see im in a pod with a KM from the sleepers.
Nice, same old from ccp "our logs dont show" etc etc. It almost looks like CCP have been taking lessons on how to write macro and bot replies to reimbursement requests because its the same **** just a different day.
Anyway - sometimes its just best to say thanks for the fun but when something requires so much effort and money to play and it is let down by the "get out of jail free card" that is the reimbursement policy, leaves a bit of a bad taste in my mouth, needless to say two days after my event, a client fix came out to stop crashing clients....LOL! Common sense right there!
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Skippermonkey
Suddenly Ninjas
Tear Extraction And Reclamation Service
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Posted - 2011.06.14 10:23:00 -
[2]
- - - - - - - - - - - - - - - - - - - - -
OLD FORUM I ♥ YOU, NEVER LEAVE ME AGAIN! |
zloxlo
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Posted - 2011.06.14 10:32:00 -
[3]
Edited by: zloxlo on 14/06/2011 10:33:21
 Originally by: Skippermonkey
LOL that put a smile on me face - i am mad:
On more than one oaccassion now when i have managed to save enough ISK to go do something that generates a lot more isk its been burned, client crash, lag or what ever, the wortst part is - i wrote my petition and explained what happened and then 2 days later a hotfix came out to stop crashing clients and then 2 days after that i recieve the regulatory "our logs".
Talking about sapping all the fun out of what is left to enjoy in the game! I don't know about you but i work for a great company and our customers are very happy becuase we encourage people to complain so we can resolve the issue and improve.... We as a eve community are complaining the only problem is its falling on death ears!
edit: anyway toys have been picked up from the floor and put in my pram 
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voiddragon
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Posted - 2011.06.14 10:41:00 -
[4]
Don't fly what you can't afford to lose? :|
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Mens Desire
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Posted - 2011.06.14 10:49:00 -
[5]
Originally by: voiddragon
Don't fly what you can't afford to lose? :|
Then there is no fun
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Karl Planck
Inglorious-Basterds
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Posted - 2011.06.14 10:53:00 -
[6]
Probably a troll, but this is so newbish that maybe not. What you asking CCP to do is bad for the game. The error that occurred was due to the client or your connection. Both of those things are on your side, not theirs. It says clearly in the reimbursement policy that they will give your ship back if it is due to an error on the side of the server. Just because the client crashed (for whatever reason, and there are plenty) does not mean it is CCP's fault.
AND BTW, you hit warp out, your client crashed, you were in a site with sleepers in a 2.5 bil ship and you DIDN'T LOG BACK IN?!?! I'm glad your not getting your ship back. Go back to frigs if you want to fly that way ffs.
Last, it also doesn't sound like you warped to a POS. You do know sleepers appears in random space right? It is also very reasonable that you got pointed by sleepers in your logoff warp-to.
No reason to say CCP doesn't give a sh!t just because they didn't make hello kitty online.
TL;DR Working as intended, go back to WOW, cry moar
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Don't debate with morons. They drag you down to their level, then beat you with experience. |
zloxlo
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Posted - 2011.06.14 10:54:00 -
[7]
Originally by: voiddragon
Do fly what you can't afford to lose, just be prepared to loose it to client, internet server etc etc bugs "we do not reimburse ships
teehee
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Cyaxares II
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Posted - 2011.06.14 11:33:00 -
[8]
If it makes you feel any better - when you fight certain 0.0 alliances you can expect ~1/3 of your fleets' clients to freeze & crash as soon as **** gets real.
Of course you'll usually already be in your pod once you have logged back in... the logs show nothing, your fleet is decimated and there's nothing you can do about this except to accept it as a fact of life.
Maybe it's a weird client bug, maybe it's an exploit, maybe you're just unlucky a dozen times in a row - who knows?
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zloxlo
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Posted - 2011.06.14 11:48:00 -
[9]
Originally by: Karl Planck
Probably a troll, but this is so newbish that maybe not. What you asking CCP to do is bad for the game. The error that occurred was due to the client or your connection. Both of those things are on your side, not theirs. It says clearly in the reimbursement policy that they will give your ship back if it is due to an error on the side of the server. Just because the client crashed (for whatever reason, and there are plenty) does not mean it is CCP's fault.
AND BTW, you hit warp out, your client crashed, you were in a site with sleepers in a 2.5 bil ship and you DIDN'T LOG BACK IN?!?! I'm glad your not getting your ship back. Go back to frigs if you want to fly that way ffs.
Last, it also doesn't sound like you warped to a POS. You do know sleepers appears in random space right? It is also very reasonable that you got pointed by sleepers in your logoff warp-to.
No reason to say CCP doesn't give a sh!t just because they didn't make hello kitty online.
TL;DR Working as intended, go back to WOW, cry moar
STFU you ****** learn to ****ing read the post you ****
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Takseen
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Posted - 2011.06.14 11:51:00 -
[10]
...you left a 2.5billion ISK ship unattended in a sleeper plex for 10 MINUTES and were surprised that it was destroyed when you finally returned? That is an interesting way to play Eve Online.
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S'qarpium D'igil
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Posted - 2011.06.14 11:56:00 -
[11]
Edited by: S''qarpium D''igil on 14/06/2011 11:56:47
Ask for your petition to be escalated to a senior GM.
Edit: not ask, demand that they escalate it.
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zloxlo
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Posted - 2011.06.14 11:57:00 -
[12]
Originally by: Takseen
...you left a 2.5billion ISK ship unattended in a sleeper plex for 10 MINUTES and were surprised that it was destroyed when you finally returned? That is an interesting way to play Eve Online.
Like i said read the f-ing posts! I was not in the plex when i crashed i had warped out 5 times the last being a stable warp. LEARN TO READ AND STOP FILLING THE BLANKS WITH OWN CONCEPTIONS!
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Karl Planck
Inglorious-Basterds
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Posted - 2011.06.14 12:01:00 -
[13]
Originally by: zloxlo
Originally by: Karl Planck
Probably a troll, but this is so newbish that maybe not. What you asking CCP to do is bad for the game. The error that occurred was due to the client or your connection. Both of those things are on your side, not theirs. It says clearly in the reimbursement policy that they will give your ship back if it is due to an error on the side of the server. Just because the client crashed (for whatever reason, and there are plenty) does not mean it is CCP's fault.
AND BTW, you hit warp out, your client crashed, you were in a site with sleepers in a 2.5 bil ship and you DIDN'T LOG BACK IN?!?! I'm glad your not getting your ship back. Go back to frigs if you want to fly that way ffs.
Last, it also doesn't sound like you warped to a POS. You do know sleepers appears in random space right? It is also very reasonable that you got pointed by sleepers in your logoff warp-to.
No reason to say CCP doesn't give a sh!t just because they didn't make hello kitty online.
TL;DR Working as intended, go back to WOW, cry moar
STFU you ****** learn to ****ing read the post you ****
Originally by: Karl Planck
You do know sleepers appears in random space right?
Learn how to read what? lol
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Don't debate with morons. They drag you down to their level, then beat you with experience. |
zloxlo
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Posted - 2011.06.14 12:27:00 -
[14]
Edited by: zloxlo on 14/06/2011 12:28:24
Originally by: Karl Planck[quote=Karl Planck
Learn how to read what? lol
3.Reimbursement will only be granted if a loss is attributable to a bug or server error.
a.Any losses attributable to errors in the EVE client may not be eligible for reimbursement.
b.Any losses attributable to problems with a player's system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
Now i have highlighted what ****ed me off - there was a bug, one which was hotfixed 2 days after my petition.
Statement A - CCP's "Get out of jail" clause, since they
develop the client?
Statemtb B - agreed.
So, learn to read my post, the ship was not in the plex when i crashed, it was not my internet connection, I placed the petition and in the mean time there was a hotfix to resolve a bug that other people were experiencing. Ship was in a safe when it crashed, internet was working fine with the fact that I signed in my other character right away.
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Takseen
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Posted - 2011.06.14 12:35:00 -
[15]
Originally by: zloxlo
Edited by: zloxlo on 14/06/2011 11:58:14
Originally by: Takseen
...you left a 2.5billion ISK ship unattended in a sleeper plex for 10 MINUTES and were surprised that it was destroyed when you finally returned? That is an interesting way to play Eve Online.
Like i said read the f-ing posts! I was not in the plex when i crashed i had warped out 5 times the last being a stable warp. LEARN TO READ AND STOP FILLING THE BLANKS WITH OWN CONCEPTIONS! So i warped out - got to my safe and then crashed! or so it was on my machine! Jeeze your ******s if you think im going to leave my ship in a plex!
Perhaps you should write more clearly then. Where did your wreck end up, at the site or at the safespot?
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Savage Angel
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Posted - 2011.06.14 12:36:00 -
[16]
Wormholes are dangerous. That is why they are profitable. Learn how to survive in them before taking in a 2.5b ship.
And if any glitch ever happens to your client or connection, do not stop trying to get back in until you do so and all ships are safe. Then you can log to a new character.
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Karl Planck
Inglorious-Basterds
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Posted - 2011.06.14 12:37:00 -
[17]
lol wtf man. The bug you are talking about is something that made your client crash? IF that is the case then you might have a case, idk, its iffy at best. However, it still stands, what I am saying for the third time, that in wh space sleepers can appear in your safe spots. It doesn't happen often but it does happen. It is completely plausible that sleepers warped in on you (after you warped to your logoff spot from where you landed in your safe where you sat for 1 to 2 minutes minimum) pointed and killed you in 10 minutes. Thats not a bug, its a feature
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Don't debate with morons. They drag you down to their level, then beat you with experience. |
zloxlo
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Posted - 2011.06.14 12:40:00 -
[18]
Edited by: zloxlo on 14/06/2011 12:42:02
OK sorry for the post but ill quote from my first post - my client warped my ship out of a plex 5 times and then on the last warp out was stable, I did this becuase i wanted to sign in my other character for a moment to help a bud out. As it happens the client crashes in my safe spot with nothing on overview etc, i sign in my other character anyway.
As it happens when i signed in, the wreck was in the plex.
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zloxlo
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Posted - 2011.06.14 12:53:00 -
[19]
Well Never mind - THe patch notes last week said the 1.6.1 patch was to resolve an issue with clients that crashed - its now changed to say "those who minimise the client on autopilot".
Me/ thinks that is a nice way to distant themselves away from those who were crashing whilst trying to play the game. (trust me I had lots of friends who were crashing in normal missions)....
pfffft
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zloxlo
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Posted - 2011.06.14 13:06:00 -
[20]
Originally by: Savage Angel
Wormholes are dangerous. That is why they are profitable. Learn how to survive in them before taking in a 2.5b ship.
And if any glitch ever happens to your client or connection, do not stop trying to get back in until you do so and all ships are safe. Then you can log to a new character.
FYI i have lived in the same WH for the passed 2 months - i think i know how to survive!
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Grimpak
Gallente
The Whitehound Corporation
Frontline Assembly Point
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Posted - 2011.06.14 13:08:00 -
[21]
Originally by: zloxlo
Did you know...
---
Quote:
The more I know about humans, the more I love animals.
ain't that right. |
Savage Angel
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Posted - 2011.06.14 13:40:00 -
[22]
Originally by: zloxlo
Originally by: Savage Angel
Wormholes are dangerous. That is why they are profitable. Learn how to survive in them before taking in a 2.5b ship.
And if any glitch ever happens to your client or connection, do not stop trying to get back in until you do so and all ships are safe. Then you can log to a new character.
FYI i have lived in the same WH for the passed 2 months - i think i know how to survive!
Then why was you ship not in the POS shield instead of a "safe" spot? The only safe spot in a WH is to not be in the WH.
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zloxlo
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Posted - 2011.06.14 14:21:00 -
[23]
Edited by: zloxlo on 14/06/2011 14:22:27
Originally by: Savage Angel
Originally by: zloxlo
Originally by: Savage Angel
Wormholes are dangerous. That is why they are profitable. Learn how to survive in them before taking in a 2.5b ship.
And if any glitch ever happens to your client or connection, do not stop trying to get back in until you do so and all ships are safe. Then you can log to a new character.
FYI i have lived in the same WH for the passed 2 months - i think i know how to survive!
Then why was you ship not in the POS shield instead of a "safe" spot? The only safe spot in a WH is to not be in the WH.
HMMMM i dont know may be I live in a C3 with a static WH to low sec and bfore anything I scan the Low sec WH out and BM it as My safe spot 250km away ? and my alt sits at the low sec WH and scans all other cosmics out hence perma eyes on the low sec WH
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Ingvar Angst
Amarr
Nasty Pope Holding Corp
Talocan United
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Posted - 2011.06.14 15:26:00 -
[24]
Originally by: zloxlo
HMMMM i dont know may be I live in a C3 with a static WH to low sec and bfore anything I scan the Low sec WH out and BM it as My safe spot 250km away ? and my alt sits at the low sec WH and scans all other cosmics out hence perma eyes on the low sec WH and my safe or i have my alt sat in the safe and when i warp out i warp to him becuase he is in fleet!
Why do you open all the low holes in the first place unless you actually want to use them? If you don't warp to it no K162 forms on the other side, therefore noone can come in. I'd be more concerned looking for K162s in your own hole. By using the low hole as your safe, you make your hole more dangerous than it needs to be.
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GateScout
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Posted - 2011.06.14 16:10:00 -
[25]
Let me translate: I lost an expensive ship in a WH and now I'm ****ed.
If I had to guess, you closed your client (or pulled your network connection) as you saw your ship going down and wanted to see if you could escape the loss with your own 'get out of jail free card."
About right? 
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