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kieron
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Posted - 2005.06.30 17:11:00 -
[1]
There is a problem with one of the two fiber backbones connecting Iceland's communication with the rest of the world. Expect connection problems with the EVE game servers and official site from time to time until this is resolved.
kieron
Community Manager,
EVE Online
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SengH
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Posted - 2005.06.30 17:13:00 -
[2]
Arnt the servers in London? /me is confused
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MOOstradamus
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Posted - 2005.06.30 17:18:00 -
[3]
Its nice to be told things officially
MOOrovingian "Following & supporting EVE (since Jan 2001) is like wiping your arse with sandpaper."
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Jayad
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Posted - 2005.06.30 17:25:00 -
[4]
if the servers are in london then ...
confused, well as citys go London isnt the best place to put a server, the are has the highest internet bandwidth use in the world closely followed by New York
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Vinyl Pants
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Posted - 2005.06.30 17:37:00 -
[5]
Although the servers are located in london, the website is hosted in iceland, as well as account information (Login, verification, accounts active etc).
So although the server itself is happily stable, your not able to get the 'ok' from the iceland server
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Cuebick
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Posted - 2005.06.30 17:43:00 -
[6]
fix it :( please :(
can't log in and my skilltraining finished this morning 
____________________________________
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Orkki Clankisov
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Posted - 2005.06.30 19:15:00 -
[7]
come on kieron use your muscles on that just jump in the sea and grab the cables and fix them 
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Gussi
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Posted - 2005.06.30 19:20:00 -
[8]
WROAR!  Lagged out cauze of it! Dropped behind my gang cuz of it! Took me 4 min to log back cauze of it! Lost my poor little destroyer cauze of it! No eve for me 'till it's fixed 
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Birkir
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Posted - 2005.06.30 20:22:00 -
[9]
Any ETA on the fix?
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Croesus
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Posted - 2005.06.30 20:42:00 -
[10]
Farice should be cool at midnight or so im told.
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w0rmy
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Posted - 2005.06.30 22:55:00 -
[11]
Will we get any sort of compensation for all the days we are unable/having problems connecting?
Not a whine for freebies, just a serious question.
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Amataras
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Posted - 2005.06.30 23:55:00 -
[12]
 Originally by: w0rmy
Will we get any sort of compensation for all the days we are unable/having problems connecting?
Not a whine for freebies, just a serious question.
Well the problem is caused by Iceland's international pipes and not CCP itself so i doubt it.
--------------
The Eve Diplomacy Table
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w0rmy
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Posted - 2005.07.01 02:21:00 -
[13]
Edited by: w0rmy on 01/07/2005 02:21:16
Originally by: Amataras
Originally by: w0rmy
Will we get any sort of compensation for all the days we are unable/having problems connecting?
Not a whine for freebies, just a serious question.
Well the problem is caused by Iceland's international pipes and not CCP itself so i doubt it.
So CCP can claim against their SLA with their service providers.
But as the problem is not that of the clients, the clients should not be penalised for it.
If we as a provider loose our international connectivity for any reason, even those outside of our control, we, are still responsible to our customers for it.
So I was simply asking the question
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Tenaj
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Posted - 2005.07.01 11:40:00 -
[14]
Originally by: w0rmy
So CCP can claim against their SLA with their service providers.
But as the problem is not that of the clients, the clients should not be penalised for it.
If we as a provider loose our international connectivity for any reason, even those outside of our control, we, are still responsible to our customers for it.
So I was simply asking the question
It's not CCP's fault, they don't need to compensate you. Even if they did, the only quantifiable measure would be to reimburse your subscription fees for the days you couldn't log in. I make that they'd owe you around 23p sterling. If you put another 7p towards it you could get yourself a compensatory packet of crisps. 
Channel TOOKURSTUFF, serving the Criminal community.
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Gussi
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Posted - 2005.07.01 13:06:00 -
[15]
This just in! Apparently we can blame Scotland for this one, the malfunction is at some railway bridge close to Edinburgh and repairs wont begin untill sometime this weekend. ETA probably sunday or monday, except if something serious is going on... not like this isn't serious enough 
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