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| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Rina
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Posted - 2003.07.31 22:16:00 -
[1]
I've seen a great improvement on customer support lately .
Been stuck 2 times and each time moved owithin an hour.
Sent a petition via email for a bp ejected and after getting an answer (very polite btw) by [GM]Q asking for more info i had in a matter of 1 hours another answer from [GM]Rendo who took the time to confirm my claims !
Not sure if i was just lucky on that but i feel completely satisfied !
Way to go :-)
Rina
Novatech Enterprises
- http://ingame.eve-nte.com/bs.html Bs Deals
- http://ingame.eve-nte.com/price_list.html Ship prices and offers |
Halo Jones
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Posted - 2003.07.31 22:31:00 -
[2]
well yea, i would run with this
the petition staff certainly seem to be working their hardest, and do tend to gte matters that they can verify and sort, sorted
Oberon Incorporated. |
Joshua Calvert
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Posted - 2003.07.31 22:31:00 -
[3]
The only problems I've had with Eve Support were when I wished to switch from CC to SWIFT payments - I never did get an answer.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Klydor
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Posted - 2003.08.01 00:06:00 -
[4]
I have to agree the gm's and petition staff are working very well. Every time I've been stuck its taken around 1/2 hour to an hour to be moved.
That IMHO is almost perfect. Good job peeps, keep it up.
My only complaint about customer service has really been on the forum/news side, ie keeping us well informed. Which I beleive over time they will get better at.
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Ezri
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Posted - 2003.08.01 00:14:00 -
[5]
Joshua Calvert: Why did you have to contact Customer support? You can just change via the site can't you? Or was there just a problem?
I ask because I wish to do the same.
Ez.
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Macumba
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Posted - 2003.08.01 00:16:00 -
[6]
Yup. They've been great so far. On the numerous times I've been stuck they've been prompt and polite (even if they did move me to the last place I wanted to be, but you can't have everything).
Customer service is very much a garbage in/garbage out affair. If you rant and rave like a tinfoil hatted loon then you'll get put to the back of the queue, you could argue that it shouldn't work like that but it does. Hell, I actively encouraged it when I used to manage a Helpdesk, common courtesy costs nothing, people's stress levels can cost a fortune. Show a little patience and it reaps rewards.
Thumbs up for CCP on the support front so far. Excellent job.
"PVP = griefing" Papa Smurf |
Rogue Noir
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Posted - 2003.08.01 01:05:00 -
[7]
DAMMIT! They're on to me.....thought the hat would work this time....need to stop them....satilites watCHING ME ALL THE TIME!!! GAHHHH! I know, I KNow, Il use CLING Film this Time, HAHAHA! you wont get me! YOU HEAR! YOU WONT GET ME! HAHAHAHAHAHAHA!
-----------------------------------------------
Shady trader, fence and gentleman extrordionaire.
Noir Enterprises Site |
Shock
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Posted - 2003.08.01 08:05:00 -
[8]
I really don't like it that most demands for support are now routed to the email support.
This sucks a lot and and works not very nice.
---
soonÖ |
Thano
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Posted - 2003.08.01 08:18:00 -
[9]
all the times iv had to deal with custmer support things whent nice and smoothly albiet a bit slow but thats to be expected
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