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Uriel Cheiirente
Federal Navy Academy
Gallente Federation
0
   |
Posted - 2013.05.01 16:54:00 -
[1] - Quote
Hey everyone; yesterday I bought 3 PLEX from amazon, and apparently it didn't work (?) and they had to refund it- they didn't tell me or ask anything, they just refunded it. A forced refund. Next, I went to log into EVE and my account wouldn't work- it said "invalid username/password", so I tried to log in to the support forum to file a petition, and it didn't even let me go on there. It said I was banned, and didn't give me any reason at all. I've heard that you get banned if something refunds for that, but for how long? And does the skill queue train during a ban? I really need help with this- I want to get the Gnosis next monday, and battlecruisers V will be done on tuesday- I need to get back on and I didn't do anything wrong. I already filed petitions, but I have had no response from them, nor from customer support. Please help. And if a GM sees this, please help. HELP. GAAAAHHHH. |
Praetor Meles
Blue Republic
RvB - BLUE Republic
58
|
Posted - 2013.05.01 16:55:00 -
[2] - Quote
Confirming: Posting in GD will definitely help resolve this.
[insert random rubbish that irritates you personally] is further evidence that Eve is dying/thriving*
* delete as required to make your point |
Esharan
Dissident Aggressors
Mordus Angels
25
|
Posted - 2013.05.01 16:56:00 -
[3] - Quote
You can buy PLEX on Amazon...whoaaaaaaaaaaaaaaaaaaaaaaaaaaaa |
Uriel Cheiirente
Federal Navy Academy
Gallente Federation
0
|
Posted - 2013.05.01 16:58:00 -
[4] - Quote
Praetor Meles wrote:Confirming: Posting in GD will definitely help resolve this.
Sorry, but I'm a little new here still- what's GD and how should I post in it? I just want to fix this as soon as possible (and thanks for the quick response!) |
Vito Tattaglia
Shinigami Miners
Insidious Associates
111
|
Posted - 2013.05.01 16:59:00 -
[5] - Quote
This is pretty much account suicide. The only place you can buy PLEX from is the CCP website. Timecodes can be bought from authorized dealers. So there's your problem. Only thing you can do now is hope that CCP is merciful. |
Kirjava
Deep Core Mining Inc.
Caldari State
3293
|
Posted - 2013.05.01 17:00:00 -
[6] - Quote
Uriel Cheiirente wrote:Praetor Meles wrote:Confirming: Posting in GD will definitely help resolve this. Sorry, but I'm a little new here still- what's GD and how should I post in it? I just want to fix this as soon as possible (and thanks for the quick response!)
You can't buy plex from Amazon. Methinks you got scammed.
Haruhiists - Overloading Out of Pod discussions since 2007.
Cardinal Kirjava - Redeclaring the Crusade in the name of the Goddess since 2012.
/S¦¦GùòGÇ+GÇ+GùòS¦¦\ |
Esharan
Dissident Aggressors
Mordus Angels
25
|
Posted - 2013.05.01 17:01:00 -
[7] - Quote
thread delivers already |
Ryelek d'Entari
The 4th Legion
SQUEE.
57
|
Posted - 2013.05.01 17:01:00 -
[8] - Quote
"GD" is this forum, General Discussion.
You were banned because you bought PLEX from someone other than CCP, which is not allowed. Other resellers can sell GTC cards (Game Time Code cards), but not PLEX directly. Selling or buying PLEX via any method other than CCP's website is illegal RMT (real-money trading) which is against the EULA (End User License Agreement).
File a petition using the client as you were told, they are sometimes lenient toward newbies who don't understand the nuances here. Posting in this forum will not resolve your issue.
|
Esharan
Dissident Aggressors
Mordus Angels
25
|
Posted - 2013.05.01 17:05:00 -
[9] - Quote
Ryelek d'Entari wrote:"GD" is this forum, General Discussion.
You were banned because you bought PLEX from someone other than CCP, which is not allowed. Other resellers can sell GTC cards (Game Time Code cards), but not PLEX directly. Selling or buying PLEX via any method other than CCP's website is illegal RMT (real-money trading) which is against the EULA (End User License Agreement).
File a petition using the client as you were told, they are sometimes lenient toward newbies who don't understand the nuances here. Posting in this forum will not resolve your issue.
Actually if you're truly new just create a new account...woopsie!
|
Krixtal Icefluxor
INLAND EMPIRE Galactic
5632
|
Posted - 2013.05.01 17:06:00 -
[10] - Quote
....OP can't intuit GD = General Discussion, his current posting location.
....OP as new player looks first on Amazon to buy PLEX instead of on EVE's website ? Why would one.
...either lying, trolling, or trying to get away with something.
Account should be permabanned with no mercy.
-áGÇ£The world is a stage, but the play is badly cast.GÇ¥-á-á - Oscar Wilde |
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EvilweaselSA
GoonWaffe
Goonswarm Federation
627
|
Posted - 2013.05.01 17:09:00 -
[11] - Quote
unless Amazon is letting someone impersonate CCP, you can indeed purchase plex from CCP, on amazon: http://www.amazon.com/PLEX-EVE-Online-Game-Connect/dp/B00A2CI8LE/ref=sr_1_1?ie=UTF8&qid=1367428071&sr=8-1&keywords=plex
and this "CCP impersonator" is selling the collectors pack too (hint: it's not an impersonator)
so pack it up lawyerailures |
Istyn
Disposition Matrix
The Marmite Collective
190
|
Posted - 2013.05.01 17:14:00 -
[12] - Quote
The email that you received telling you that you were banned will have a link to a special separate petition page that you can use to contest the ban.
For some reason, you can't log into the normal petition page while banned which just leads to confusion. |
Praetor Meles
Blue Republic
RvB - BLUE Republic
59
|
Posted - 2013.05.01 17:56:00 -
[13] - Quote
Uriel Cheiirente wrote:Sorry, but I'm a little new here still- what's GD and how should I post in it? I just want to fix this as soon as possible (and thanks for the quick response!)
On a poor day IRL, this made me smile. +1, and good luck.
[insert random rubbish that irritates you personally] is further evidence that Eve is dying/thriving*
* delete as required to make your point |
Morganta
Peripheral Madness
Clockwork Pineapple
1848
|
Posted - 2013.05.01 19:00:00 -
[14] - Quote
to the OP (not the goon I'm quoting)
the only thing I can think of is that your (OP's) card was flagged as potential fraud (amazon is insane on digital purchases)
and somehow CCP saw it as a sale and a return which might have caused an account ban for disputing a purchase.
not sure how it works in the case of CCP, I know with regular items you can get a message from amazon telling you something was ordered but not to fill the order yet as they are looking at the transaction's validity. but it either goes through or it doesn't, but then again I don't sell digital stuff on AZ so....
I bought quickbooks the other week and the card failed with a BS description of the issue (something happened, try later) then my phone rings and its my bank's fraud department telling me someone is trying to use the card to make a purchase on some website. yeah... some website.. the largest e-tailer on the planet selling tax software on tax day.
do what has been suggested and use the petition link and describe what happened in excruciating detail and perhaps it will work out to be a misunderstanding, either that or you're a filthy liar and get everything you deserve.
|
Rath Kelbore
The Six-Pack Syndicate
Hashashin Cartel
364
|
Posted - 2013.05.01 19:09:00 -
[15] - Quote
Amazon Link
You can buy plex from through amazon from CCP. It does appear that a few people have had problems with it though.
I hope CCP figures it out quickly for you.
I plan on living forever.......so far, so good. |
Murk Paradox
Red Tsunami
Moon Warriors
334
|
Posted - 2013.05.01 19:13:00 -
[16] - Quote
Morganta wrote:to the OP (not the goon I'm quoting) the only thing I can think of is that your (OP's) card was flagged as potential fraud (amazon is insane on digital purchases) and somehow CCP saw it as a sale and a return which might have caused an account ban for disputing a purchase. not sure how it works in the case of CCP, I know with regular items you can get a message from amazon telling you something was ordered but not to fill the order yet as they are looking at the transaction's validity. but it either goes through or it doesn't, but then again I don't sell digital stuff on AZ so.... I bought quickbooks the other week and the card failed with a BS description of the issue (something happened, try later) then my phone rings and its my bank's fraud department telling me someone is trying to use the card to make a purchase on some website. yeah... some website.. the largest e-tailer on the planet selling tax software on tax day. do what has been suggested and use the petition link and describe what happened in excruciating detail and perhaps it will work out to be a misunderstanding, either that or you're a filthy liar and get everything you deserve.
LOL +1
"I say tomato, you say tomaCCP BAN ALL TOMATOES THEY ARE HARASSING ME I WANT TOMATO FREE HIGHSEC."-á
-TheGunslinger42
Proud enforcer of the Code, see [url]http://www.minerbumping.com[/url]-á for details. |
DarthNefarius
Minmatar Heavy Industries
974
|
Posted - 2013.05.01 20:51:00 -
[17] - Quote
CCP should just drop Amazon as a PLEX reseller if this crap happens this often.
An' then [email protected], he come scramblin outta theTerminal room screaming "The system's crashing! The system'scrashing!" -Uncle RAMus, 'Tales for Cyberpsychotic Children' |
Vincent Athena
V.I.C.E.
1798
|
Posted - 2013.05.01 21:42:00 -
[18] - Quote
My guess is using a stolen credit card connected to an RMT operation is what got you in trouble.
http://vincentoneve.wordpress.com/ |
Karak Terrel
As Far As The eYe can see
Chained Reactions
197
|
Posted - 2013.05.01 21:55:00 -
[19] - Quote
this credit card stuff is stupid from start to end. Why anyone accepts a broken concept like this as a payment method is beyond me. |
Sehti Coven
Science and Trade Institute
Caldari State
0
|
Posted - 2013.05.01 22:12:00 -
[20] - Quote
NA Amazon payment server crashed and went down for several hours yesterday http://status.aws.amazon.com/#SA_archive_block |
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Unsuccessful At Everything
The Troll Bridge
3391
|
Posted - 2013.05.01 22:20:00 -
[21] - Quote
Maybe CCP should merge PLEX and Cash4Gold into 1 service.
Send in your old un-needed wedding rings and get PLEX before your child support payments drain your bank account.
Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Steve WingYip
Lumodynamics Power Control Corp
Panda Cave
34
|
Posted - 2013.05.02 04:51:00 -
[22] - Quote
Uriel Cheiirente wrote:Hey everyone; yesterday I bought 3 PLEX from amazon, and apparently it didn't work (?) and they had to refund it- they didn't tell me or ask anything, they just refunded it. A forced refund. Next, I went to log into EVE and my account wouldn't work- it said "invalid username/password", so I tried to log in to the support forum to file a petition, and it didn't even let me go on there. It said I was banned, and didn't give me any reason at all. I've heard that you get banned if something refunds for that, but for how long? And does the skill queue train during a ban? I really need help with this- I want to get the Gnosis next monday, and battlecruisers V will be done on tuesday- I need to get back on and I didn't do anything wrong. I already filed petitions, but I have had no response from them, nor from customer support. Please help. And if a GM sees this, please help. HELP. GAAAAHHHH.
I really feel bad for you. Basically, you broke a rule by mistake. You buy PLEX from CCP alone. Do ticket a GM or post in the general thread for help here. Best of luck, I hope you get this sorted, it sounds awful . CCP are good though, they should help you and they will do the right thing, going from my own experience. |
Steve WingYip
Lumodynamics Power Control Corp
Panda Cave
34
|
Posted - 2013.05.02 04:52:00 -
[23] - Quote
Vito Tattaglia wrote:This is pretty much account suicide. The only place you can buy PLEX from is the CCP website. Timecodes can be bought from authorized dealers. So there's your problem. Only thing you can do now is hope that CCP is merciful.
They should be, this was clearly an accident. |
Steve WingYip
Lumodynamics Power Control Corp
Panda Cave
34
|
Posted - 2013.05.02 04:53:00 -
[24] - Quote
Also, please post the outcome if you can. |
Steve WingYip
Lumodynamics Power Control Corp
Panda Cave
34
|
Posted - 2013.05.02 04:55:00 -
[25] - Quote
Krixtal Icefluxor wrote:....OP can't intuit GD = General Discussion, his current posting location.
....OP as new player looks first on Amazon to buy PLEX instead of on EVE's website ? Why would one.
...either lying, trolling, or trying to get away with something.
Account should be permabanned with no mercy.
That's a very unfair statement to make. With NO evidence that he is doing this on purpose. Just because you wouldn't have done it doesn't mean someone else didn't realize. |
James Amril-Kesh
4S Corporation
RAZOR Alliance
4844
|
Posted - 2013.05.02 05:00:00 -
[26] - Quote
The problem is not that you bought from Amazon. The issue is that you were refunded. CCP automatically bans accounts when refunds occur.
It's an absolutely ******** policy, in my opinion. |
Steve WingYip
Lumodynamics Power Control Corp
Panda Cave
34
|
Posted - 2013.05.02 05:01:00 -
[27] - Quote
Here is a review which should make you a little more confident:
Hello,
I am GM Cydonnia and I wish to whole heartedly apologize for the situation that has occurred here. I agree that communication that could have been better with regards to notifying you as the reason your account was banned.
The current way our system is set up automatically bans accounts when a charge back of funds has occurred. I can not speak on Amazon's reasons for issuing you the refund, as we cannot see their systems, but we will do our best to resolve this situation for you in a positive manner.
We have lifted the ban on your account "XXXXXXX" and added 14 days of game time as compensation for your inconvenience. We do see that you have the 6 x 30 day PLEX in your character's hangar at HIX4 - He's Gone to Plaid.
You did state you purchased another set of PLEX from Amazon but we have not seen these show up in our system so I am unsure of the status of that particular transaction. If you could please let us know what the status of those PLEX and that transaction is in Amazon it would assist us greatly.
Depending on the situation regarding those PLEX we might ask you to place the PLEX you currently have in the redeeming system as with the information we have at hand it appears you were refunded for them.
For the time being we do ask that you simply let them stay where there are until we have all the information we need to make a informed decision.
So please let us know of the status of the Amazon PLEX transaction you indicated you made after the refund and once again I deeply apologize for all of the difficulty this situation has resulted in for you.
Best regards,
GM Cydonnia
Best of luck. |
James Amril-Kesh
4S Corporation
RAZOR Alliance
4844
|
Posted - 2013.05.02 05:04:00 -
[28] - Quote
You do realize there's a rule against posting private CCP or GM correspondence on the forum, right? |
Steve WingYip
Lumodynamics Power Control Corp
Panda Cave
34
|
Posted - 2013.05.02 05:14:00 -
[29] - Quote
James Amril-Kesh wrote:You do realize there's a rule against posting private CCP or GM correspondence on the forum, right?
I was not, thank you very much!, the post has been removed. However, I took that from the amazon website so it is still up to read anyway. |
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