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Thread Statistics | Show CCP posts - 0 post(s) |
Kalibus
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Posted - 2003.08.08 01:15:00 -
[1]
There doesnt seem to be any forum that quite fits my question so Ill give it a go here. Basicaly Im trying to contact CCP, Ive sent in 4 question forms via e-mail over the past 3 days or so, they were supposed to reply within one buisiness day. My problem is my first billing day after my free month came and I was charged (at least according to my banks records) twice on the same day. $12.95 withdrawn from my checking account 2 times back to back. Has this happened to anyone else?
Is there any other way of contacting the guys at CCP? I love this game but I dont want any mistakes when it come to my money and my checking account, bug in game I can patiently deal with, this is a different story all together and my patience is wearing thin.
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John McCreedy
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Posted - 2003.08.08 07:57:00 -
[2]
Although this deosn't help, I would say that if teir tech help is anything to go by, good luck!
Make a difference
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Aeryn
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Posted - 2003.08.08 09:20:00 -
[3]
Try talking to your credit card company if you can't get hold of CCP.
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Keeval
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Posted - 2003.08.08 09:55:00 -
[4]
Same thing has happened to me!
Clean up your EVE Cache quickly and easily
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Rancid Mare
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Posted - 2003.08.08 10:08:00 -
[5]
Come on Devs and Polaris dudes....
these people deserve a responce and promptly as well.....
Rancid Mare of the EveMarshals.
Our Webby
Recruitement Videos here |
Calalbran
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Posted - 2003.08.08 11:08:00 -
[6]
When signing up, did you click twice on the acceptance?
I know this used to be a problem on my card a few years ago simply by double clicking - the automated credit card facility doesn't always pick up that you only want one account.
I'm not saying this definately happened - but might be one explanation.
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Keeno B
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Posted - 2003.08.09 00:52:00 -
[7]
same thing has happened to me - no response yet either.
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Kalibus
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Posted - 2003.08.09 02:08:00 -
[8]
Well I can see Im not alone with this particular problem Ive now sent about 4 or 5, cant quite remember, question forms over the past 5 days, Im not sure whether to cancel or not, Its not that Im upset a mistake is made, Its the lack of response thats upsetting and the not knowing if this is gonna happen again, and if it does what can I do about it.Too bad, to make a game as enjoyable as EVE but than to completely drop the ball when a customer has a problem, a paying customer who by the way bought EVE when it cost 50 clams. Not good, not good at all.
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Kalibus
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Posted - 2003.08.11 17:06:00 -
[9]
Well I cant just post bad news, Ive gotta post the good also.CCP has come through for me not only did I get a reply to all my e-mails but they also refunded the 12.95 I was overcharged "wew" now I can keep playing without the worries. Hope anyone else with the sam situation gets the same results.
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Trianon Starstealer
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Posted - 2003.08.11 18:24:00 -
[10]
You can call your card company and reject the payment, say it was made illegally. Then your card company can deal with contacting them, they are very good at getting hold of people.
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Keeval
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Posted - 2003.08.12 16:24:00 -
[11]
Well I sent an e-mail to [email protected] and my account was credited back within a day.
I must admit I have recieve nothing to tell me that my account was credited I only found out by checking my account... but I aint complaining.
Keeval
Clean up your EVE Cache quickly and easily
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