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Kalki Nibiru
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Posted - 2003.08.19 23:18:00 -
[1]
The letter below is what I wrote to CCP customer service. I am posting it here so you all know what happend, and I will also post their response to the letter.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
I want my stuff back. A week ago or so I lost a ship to what I thought was a bug, maybe I screwed up and it wasnt a bug, so I let it pass.
This time however its a different story, today, Tuesday August 19th 2003 around 3:55 PM PST I was going to hunt some pirates in Stain region. I was very well prepared. I had 3x250mm Rails, Medium C5-l Shield Overload, Annointed EM Ward shield Hardener, Ditrigonal Thermal Barrier, 2xMagnetic Stabilizer I's, 2xCapacitator Relays, and one Power Diagnostic I. All of that was equiped on my Thorax which had 3000 Thorium M ammo and Eight Berzerker Combat Drones.
At approximately the above time I started to warp to an asteroid belt. The game crashed to desktop and said something about the connection failing, I log back in as quickly as possible and find my ship webified with very little structure left, 5 seconds later I am in my pod.
Now before you try to just say no and try to blame it on something on my end, I know this isnt my fault and IS the fault of CCP. When I logged in again I noticed the trade channel sitting around 180 users instead of 400 and many of my corporation members also said they crashed. Little did I know this has been happening all day long (so say my corporation members). Had I known this I wouldnt have went hunting.
I dont care what your log files dont tell you much, from what I hear they only tell you who attacks who, if thats the case, please take notice to the logs showing that I did not attack my enemies, nor did I even start to target them. In fact, my ship didnt try to move at all! That should be proof enough.
If you need me to corroborate my story with the crash dump logfile, tell me where I can find it and I will send it to you.
~ Jeremy
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Taken from the May 29th 2003 Devchat at EveGate
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<Muaddid> Q: When will sentry gun and station and similar construction pods be introduced on the market?
<Hellmar> we have various player owned entities already implemented. Sentry guns, power/shield generators, field repair mini-stations, mobile refineries. We are still working out the last tidbits of how they can be over taken, what is the penalty of having a sentry gun kill a n00b etc. and we have been a bit busy with plugging the holes that people have found.I would say that you'd start to see these items on the market in about 2-3 weeks, very expensive to begin with |
slacker
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Posted - 2003.08.19 23:49:00 -
[2]
Nice try
--
slacker |
Johnson McCrae
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Posted - 2003.08.19 23:56:00 -
[3]
Try as you might, CCP isnt to fault.
The UK net is being hammer'd, probably by the Blaster worm with all the pinging its doing.
This is causing enormous LD (Line Disconnect) results, which the client shows as a CTD, and sometimes tells you the connection is lost.
Blame the worm writers. CCP didn't knowingly or unknowingly cause this issue. It's been going on more than 2 days.
It ain't over till the fat lady falls on ya!
[ 2004.10.09 02:50:23 ] (combat) Your 425mm Compressed Coil Gun I perfectly strikes Guardian Sentry, wrecking for 747.3 damage.
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John Zeppe
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Posted - 2003.08.19 23:57:00 -
[4]
"I want my stuff back CCP"
I don't know why I read further. Good luck though.
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Alexia Te'Len
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Posted - 2003.08.20 00:02:00 -
[5]
 Quote:
Try as you might, CCP isnt to fault.
The UK net is being hammer'd, probably by the Blaster worm with all the pinging its doing.
This is causing enormous LD (Line Disconnect) results, which the client shows as a CTD, and sometimes tells you the connection is lost.
Blame the worm writers. CCP didn't knowingly or unknowingly cause this issue. It's been going on more than 2 days.
That and a few Routers in London have gone down, which would explain why some people aren't experiencing the same 'Net problems as others.
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Seer
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Posted - 2003.08.20 00:07:00 -
[6]
Can I have your stuff?
---------------------------------------------------
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Kalki Nibiru
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Posted - 2003.08.20 00:09:00 -
[7]
This certainely isnt my fault. I live in Canada and connect to the UK servers. If this is the worms fault then CCP surely is liable for their servers integrity and if these CTD's have been happening with regularity as you have said then they should have issued some sort of warning in game. How am I supposed to know this is happening?
Taken from the May 29th 2003 Devchat at EveGate
.
<Muaddid> Q: When will sentry gun and station and similar construction pods be introduced on the market?
<Hellmar> we have various player owned entities already implemented. Sentry guns, power/shield generators, field repair mini-stations, mobile refineries. We are still working out the last tidbits of how they can be over taken, what is the penalty of having a sentry gun kill a n00b etc. and we have been a bit busy with plugging the holes that people have found.I would say that you'd start to see these items on the market in about 2-3 weeks, very expensive to begin with |
Erty
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Posted - 2003.08.20 00:17:00 -
[8]
It's not that CCP's servers are infected, it's the internet that is ****** up right now.
You just lost ship in a game, imagine those loosing millions of REAL money to this.
Watch your language  - Mod Squad
This is my signature. |
Xeraan
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Posted - 2003.08.20 00:18:00 -
[9]
Kalki - did you ever read the EULA you accept with a "click" each time you start the game ? go check it out - and THEN come here and cry for reimbursement - mkay ?
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Jean Starwind
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Posted - 2003.08.20 00:19:00 -
[10]
Edited by: Jean Starwind on 20/08/2003 00:19:36
UK traffic is not to blame as CCP once said, they now admitted to whati f u've been in game to read the help channel you'd know, its the Server nodes causing people to CTD and not anything related to traffic as they once thought.. they are working on the problem and last i knew no ETA on fix
Big pimpin |
Rust
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Posted - 2003.08.20 00:19:00 -
[11]
I know little of the technical side, so you all may be right about it having nothing to do with CCP.
On the other hand it is interesting that this started with the latest patch and has got worse with each extended down time. I also find it odd that 'Team Speak', for example has worked perfectly, as have both my ISPs.
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Kalki Nibiru
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Posted - 2003.08.20 00:20:00 -
[12]
You cant have my stuff.
And this isnt about the people who are losing millions of dollars of real money, this is about me paying 12.99 USD a month and losing my stuff and wanting it back.
Taken from the May 29th 2003 Devchat at EveGate
.
<Muaddid> Q: When will sentry gun and station and similar construction pods be introduced on the market?
<Hellmar> we have various player owned entities already implemented. Sentry guns, power/shield generators, field repair mini-stations, mobile refineries. We are still working out the last tidbits of how they can be over taken, what is the penalty of having a sentry gun kill a n00b etc. and we have been a bit busy with plugging the holes that people have found.I would say that you'd start to see these items on the market in about 2-3 weeks, very expensive to begin with |
Rust
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Posted - 2003.08.20 00:24:00 -
[13]
Quote:
Kalki - did you ever read the EULA you accept with a "click" each time you start the game ? go check it out - and THEN come here and cry for reimbursement - mkay ?
Again, I am sure you are right, but from a players point of view - losing your stuff from what is perceived as a bug or CCPs fault is the one sure way to make you consider changing games. This must be a real concern to CCP, and they may try and help people over this period.
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Xeraan
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Posted - 2003.08.20 00:24:00 -
[14]
i had one single game crash since the last patch - nothing more / sorry people but I canŠt complain about connection quality ...
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Ulstan
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Posted - 2003.08.20 00:25:00 -
[15]
I feel that CCP should definitely replace players lost equipment due to bugs.
If they can't do that, then they have vastly vastly inadequate logging abilities.
It is always adviseable not to fly anything you can't afford to lose, just in case of situations like this.
That said, if I lost a sizeable portion of my total assest in game due to a bug and CCP did not replace them, I would probably simply cancel my account and move on to some other game.
You can't really force them to replace your stuff, but you can vote with your wallet so to speak.
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Jash Illian
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Posted - 2003.08.20 00:27:00 -
[16]
Edited by: Jash Illian on 20/08/2003 00:27:17
The Blaster worm is the most convenient excuse being used today so us server/network admins can have a few free paid vacation days.
I spent all day, furiously busy, playing Medieval: Total War with the sound turned off because of that dreaded worm.
The net doesn't fall down and go boom. But a good (or is that evil?) sysadm will tell you that in a heartbeat to get you out of his office 
I mean its like you want corporations to oblige each other like its sex or something. Pffft I would rather **** my enemy.- Rohann
Be careful out there. That other guy waiting in the queue for the gate MIGHT be a baby-munching frock-burner, YOU JUST DON'T KNOW!- Lallante |
Kalki Nibiru
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Posted - 2003.08.20 00:28:00 -
[17]
Quote:
Kalki - did you ever read the EULA you accept with a "click" each time you start the game ? go check it out - and THEN come here and cry for reimbursement - mkay ?
The EULA gives them the right to do anything they want, thats what EULA's are for, that way no one can sue them or demand anything of them. Everyone knows this. It however does not force them to follow their EULA to the word, if they did they (and MANY other game companies) wouldnt have any suscribers. If CCP wants to treat their customers with no respect they wont get anymore customers.
I will e-mail online gaming sites, and magazines and tell them of the wonderful or horrid customer service I get from CCP. I will explain how much 'money' I lost in game and how much time I lost as well.
Taken from the May 29th 2003 Devchat at EveGate
.
<Muaddid> Q: When will sentry gun and station and similar construction pods be introduced on the market?
<Hellmar> we have various player owned entities already implemented. Sentry guns, power/shield generators, field repair mini-stations, mobile refineries. We are still working out the last tidbits of how they can be over taken, what is the penalty of having a sentry gun kill a n00b etc. and we have been a bit busy with plugging the holes that people have found.I would say that you'd start to see these items on the market in about 2-3 weeks, very expensive to begin with |
Ulstan
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Posted - 2003.08.20 00:30:00 -
[18]
I also feel CCP owes him a response.
They can either say
"Tough ****. Suck it up or move on. EVE is not a game for the faint at heart"
(Which is perfectly within their right to say)
Or they can say
"Ah, well, we're under no obligation to replace your stuff but since we're such swell guys we'll do it anyway".
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agrizla
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Posted - 2003.08.20 00:32:00 -
[19]
Quote:
Try as you might, CCP isnt to fault.
The UK net is being hammer'd, probably by the Blaster worm with all the pinging its doing.
This is causing enormous LD (Line Disconnect) results, which the client shows as a CTD, and sometimes tells you the connection is lost.
Blame the worm writers. CCP didn't knowingly or unknowingly cause this issue. It's been going on more than 2 days.
Well it may be with your unknown ISP but mine is fine, and more importantly so is LINX, LONAP and LIPEX. So stop reading the Sun eh? It'll either make you go brain-dead or blind
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Jash Illian
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Posted - 2003.08.20 00:36:00 -
[20]
Quote:
Quote:
Kalki - did you ever read the EULA you accept with a "click" each time you start the game ? go check it out - and THEN come here and cry for reimbursement - mkay ?
The EULA gives them the right to do anything they want, thats what EULA's are for, that way no one can sue them or demand anything of them. Everyone knows this. It however does not force them to follow their EULA to the word, if they did they (and MANY other game companies) wouldnt have any suscribers. If CCP wants to treat their customers with no respect they wont get anymore customers.
I will e-mail online gaming sites, and magazines and tell them of the wonderful or horrid customer service I get from CCP. I will explain how much 'money' I lost in game and how much time I lost as well.
Ignore people like him, Kalki. Even if Eve caused his machine to spontaneously combust, he'd take the 3rd degree burns to write a post telling you it's not CCP fault and they're not liable.
Which is bs. CCP says it's not possible to log all the transactions. That's BS. Several other games log far more data. And several businesses running on similiar architecture run millions of DB transactions daily with complete logging and replication with no trouble.
I hope you do get your stuff back. Unfortunately, I believe it's highly unlikely you will. To return your stuff with the inadequate logs that are prolly availible would mean having to do the same for every claim once the word got out. And I just happened to be carrying my corps bship originals in a reaper when a CTD caused my ship to halt at a gate and 2 Angel Hijackers ate it...
Which didn't happen but they'd have to risk calling me a liar while being unable to prove otherwise.
I mean its like you want corporations to oblige each other like its sex or something. Pffft I would rather **** my enemy.- Rohann
Be careful out there. That other guy waiting in the queue for the gate MIGHT be a baby-munching frock-burner, YOU JUST DON'T KNOW!- Lallante |
John Zeppe
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Posted - 2003.08.20 00:37:00 -
[21]
Quote:
Edited by: Jash Illian on 20/08/2003 00:27:17
The Blaster worm is the most convenient excuse being used today so us server/network admins can have a few free paid vacation days.
I spent all day, furiously busy, playing Medieval: Total War with the sound turned off because of that dreaded worm.
The net doesn't fall down and go boom. But a good (or is that evil?) sysadm will tell you that in a heartbeat to get you out of his office
Vacation? I think not. 
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Acix
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Posted - 2003.08.20 00:38:00 -
[22]
I have no connection problems to any other site or servers either. I do loose connection to eve all the time. It just so happens that all my corpmates drop at the same time too. Coincidence, I think not. It is true teamspeak is uneffected by this connection problem. This guy has a valid point and should be rembursed. If he and all the others this has happened to are not taken care of this will lead to more threads and data storage of complaint after complaint on the boards. I was just glad that sunday morning my corpmate Syra and I did not come to this same fate while hunting in 0.0 space. We dropped and when we came back we were both able to escape with only minimal damage. My armor was down to 67%. These mass connection losses also caused our corp mining day to be a horendous failure. The people in our corp got fed-up with what was happening and logged for the day, instead of dealing with the connection loss headache. While mining I lost some low end warrior drones. Not a big loss but no the less not incurred by me doing anything, but because of connection loss due to CCP. The leagal-eaze in the beginning can be disputed that you don't give up good customer service when you press i agree.
Sorry for the rant, but I am tired of people putting each other down for having problems that is caused by CCP's servers and not bad decisions on thier part. Connection loss is an event that a player cannot be equipped to deal with in advance. You just have to pray that you make it out the other end alive..........
SNIGG is now officially open for business. We are a merc corp looking for contracts.
For more info click below
http://oldforums.eveonline.com/?a=topic&threadID=68313 |
LittleFu
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Posted - 2003.08.20 00:41:00 -
[23]
Can someone tell me the server ip of Eve.
I want to test something with tracert.
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agrizla
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Posted - 2003.08.20 00:45:00 -
[24]
Edited by: agrizla on 20/08/2003 00:47:41
Jash - be honest eh? He has zero chance of getting anything back unless he's on Pann's list of "fanboys, corps and alliances". In that case he may find himself ahead of the game 
Edit - and Acix is just about spot on.
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IcedBach Jr
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Posted - 2003.08.20 00:46:00 -
[25]
well, Im calling it quits even though I like the game, Ive lost all too much too often to lag and server going down and since Im not good at exploiting I dont recuperate well. AND MY STUFF IS GOING WITH ME
Praeludium to success |
agrizla
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Posted - 2003.08.20 00:52:00 -
[26]
Icebach - if your sub doesn't run out soon then "join" me. I'm getting rid of my stuff by doing events and getting some fun out of it (finally). Although it seems like for the "run the m0o gauntlet" I need to involve the official events organiser. TBH I can see why....
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Erty
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Posted - 2003.08.20 00:58:00 -
[27]
Ok it wasn't the worms, it was a DDoS attack.
"Network instability
As you may have noticed, connections to the EVE cluster have been dropping along with packet loss and high ping. We have traced the problem to an IP level denial of service attack on our network hardware.
Countermeasures have been taken to thwart the attack so things should go back to normal now.
More news will be posted as the situation develops "
So...blame the attackers. Probably it's players who did this.
This is my signature. |
Kalki Nibiru
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Posted - 2003.08.20 01:02:00 -
[28]
Edited by: Kalki Nibiru on 20/08/2003 01:05:49
Thanks Ulstan and Jash. (Also thanks to Acix for his comment -- that is what happend to me, I was dropped from the game as well as several corp mates, I log back in and I am dead within seconds as I am in a cruiser, my corp mate lives because she was in a Battleship. Please note that I am in Canada, and most of my corp mates that dropped are in europe.)
I love this game, its getting better and better. I dont think I will quit over this but if CCP doesnt want to give me the benefit of the doubt in this instance, then I will make sure that game magazines and their online counterparts know what CCP's customer service is like.
I have no problem with losing all of my gear to Sinister Corp 3 weeks into the game, I mean that kind of thing is part of the game mechanics. I was upset about losing my ship to what I thought was a bug, but then again, I cant prove it was a bug and next time I will be more careful. But this isnt part of the game mechanics, this is something I had no control over what so ever.
Taken from the May 29th 2003 Devchat at EveGate
.
<Muaddid> Q: When will sentry gun and station and similar construction pods be introduced on the market?
<Hellmar> we have various player owned entities already implemented. Sentry guns, power/shield generators, field repair mini-stations, mobile refineries. We are still working out the last tidbits of how they can be over taken, what is the penalty of having a sentry gun kill a n00b etc. and we have been a bit busy with plugging the holes that people have found.I would say that you'd start to see these items on the market in about 2-3 weeks, very expensive to begin with |
Jean Starwind
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Posted - 2003.08.20 01:08:00 -
[29]
I havent read anyones post :P just wanted to let everyone know which im sur eyou've been tols and you'll find out... CCP sucks and wont do anything unless the server logs something abnormal which never happens therefore u never get anything back so dont bother spend ut 12.95/month some where else if u dont like it, like me, but ill be back next year when all of it is fixed, i hope
Big pimpin |
Kalki Nibiru
|
Posted - 2003.08.20 01:09:00 -
[30]
Quote:
Ok it wasn't the worms, it was a DDoS attack.
"Network instability
As you may have noticed, connections to the EVE cluster have been dropping along with packet loss and high ping. We have traced the problem to an IP level denial of service attack on our network hardware.
Countermeasures have been taken to thwart the attack so things should go back to normal now.
More news will be posted as the situation develops "
So...blame the attackers. Probably it's players who did this.
Ok, so it was caused by attackers. Fine, it isnt directly CCP's fault that their servers went on the fritz, it is like you say, the attackers.
CCP is however liable as they are the ones able to take hold of the situation. DDoS attacks attack holes in servers, if they had been quicker to notice a flux in data, they could have quickly prevented the DDos. CCP is liable for their servers not performing as they should and me losing my stuff.
Taken from the May 29th 2003 Devchat at EveGate
.
<Muaddid> Q: When will sentry gun and station and similar construction pods be introduced on the market?
<Hellmar> we have various player owned entities already implemented. Sentry guns, power/shield generators, field repair mini-stations, mobile refineries. We are still working out the last tidbits of how they can be over taken, what is the penalty of having a sentry gun kill a n00b etc. and we have been a bit busy with plugging the holes that people have found.I would say that you'd start to see these items on the market in about 2-3 weeks, very expensive to begin with |
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