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Ruby StarFire
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Posted - 2006.01.08 22:03:00 -
[1]
Problem: Main account has an inactive email account linked to it
Further problem: The 2 GM's responsible for handling the update of my details donot seem to be able to get it right...
My Last reply:
 Quote:
Hi
I'm not sure you've understood the problem. I Cannot recieve the password reset email, as the email adress currently linked to my account is incorrect.
I assume it is currently: (prefer not to disclose)
It needs to be changed to: (prefer not to disclose)
I have just tried to get my password reset, but have been denied again. The message I recieved was - "ERROR: The entered username or e-mail is incorrect, no match found."
If you have updated my details so that it now uses my current email address then why is it not allowing me to enter the correct details?
P.S. I have been waiting 2 days for this to be resolved. Forgive me if I seem abrupt, but can you PLEASE sort out the problem, as I do not seem to be able to do it myself.
The problem is laid out plain and simple... When can I expect this to be sorted? (I dont care if i have to wait 12 hours for the mail.... the problem is that I cant GET the mail sent to my current address...)
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Kipol Greenteeth
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Posted - 2006.01.08 22:16:00 -
[2]
Yes, well at least you have had SOME response...I have now lost 32 hours training, which I doubt VERY much CCP will reimburse, and I'm still getting the "Sorry we are very busy" messages.
At this rate they'll give me the account back just in time for me to close it. REALLY losing patience with this.
And before anyone jumps in to defend CCP...YES I appreciate the problem was caused by hackers and not them, so they reset the passwords...but WHY did they reset the account details so you couldn't just go in yourself to sort stuff out?
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Eris Discordia
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Posted - 2006.01.08 22:21:00 -
[3]
You can expect this to be sorted when they review your case again. I know the account management page has been updated and it could be that it will work better now or after they update your details again.
Making a seperate thread on this on the forums will not get you help faster then others.
My broken heart leaves my mind in pieces, temptation wins in the end |
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Ruby StarFire
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Posted - 2006.01.08 22:22:00 -
[4]
I feel your pain... I really do.
But can you imagine what its like to have 2 GM responses, and STILL not have a simple thing like my contact e-mail addy sorted? All I sincerely hope is that when they come round to sorting yours, they manage to sort it on the first try 
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