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Issue with computer completely crashing to reboot

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gabrial1	Posted - 2006.02.05 01:20:00 - [1] since last patch i have been crashing every 1 to 10 minutes of playing. i have been told it was possibly due to my realtek sound card. sound is disabled in eve i also tryed disabling my sound card completely. all my computers drivers are up to date. I have al settigns in game as low as possible. Si Vis Paccum Parabellum
Lividicus	Posted - 2006.02.05 01:47:00 - [2] There are dozens of versions of realtek sound. Can we get some more info on your PC?
gabrial1	Posted - 2006.02.05 02:01:00 - [3] realtek ac97 2.8 p4 processor 512 ddr ram computer is an acer aspire 3000 cheap machine but rn eve fne until last patch Si Vis Paccum Parabellum
gabrial1	Posted - 2006.02.05 03:43:00 - [4] ive tried everything in the other threads now nothing seemes to help did another fresh install too. someone help please ill pay ya isk Si Vis Paccum Parabellum
momotaro	Posted - 2006.02.05 10:18:00 - [5] the same here, in 10 min of gameplay tops my comp just restarts, if its from the sound card witch is a realtec my specs are: audio controller: via 3059 AC97 codec : ALC650 driver version :5.10.0.4010 pls help!
Iavia	Posted - 2006.02.05 11:21:00 - [6] Well then it isn't your sound. What kind of video hard ware does your computer have?
Arthur Finklestein	Posted - 2006.02.05 22:47:00 - [7] I have the same dang problem And I just got EVE yesterday. I really like it But I cant play it crashes every 10 minutes I got soundblast LIVE! 24 , 1024megs of ram and an Athlon 3100+ with GeForce 5600
gabrial1	Posted - 2006.02.06 11:50:00 - [8] I found out i get a little more playing time if I keep it in full screen mode so instead of crashing in 10 minutes it last about 20. Si Vis Paccum Parabellum
Vexy NiLakum	Posted - 2006.02.06 16:37:00 - [9] Originally by: momotaro audio controller: via 3059 AC97 codec : ALC650 driver version :5.10.0.4010 I have realtek too, AC97 codec: ALC880 driver version: 5.10.0.5172 and I cannot play eve when the sound is turned on, I bluescreen >.< But since you said that you already disabled the sound, I might think something else is crashing you. Did you uncheck "Enable Audio" checkbox in eve settings, and put all volume sliders to 0 (zero)? --- Official Corp Pet of Dark Nebula Gallente Division (DNGD) >^^< DNGD Recruitment Ad
Leidos Apuschkin	Posted - 2006.02.06 21:20:00 - [10] Me too... PC shuts down suddenly. But it takes around 1-2 hours before it happens. Started to have this problem with new patch. Realtek AC97 Audio Ver. 5.10.0.5870

Cmdr Sy	Posted - 2006.02.06 23:34:00 - [11] Edited by: Cmdr Sy on 06/02/2006 23:36:12 THANK YOU! I LOVE YOU! I just checked, and I have RealTek AC97 Audio v 5.10.0.5781. My system crashes to manual reboot every couple of hours, with EVE sound disabled. EDIT: If anyone uses this soundcard and does not suffer from EVE crashes, please post your version details. Hegemonising Swarm Objects / von Neumann Probes
gabrial1	Posted - 2006.02.06 23:36:00 - [12] it doesnt matter if your sound card is completely disabled or if all audio is disabled and set to zero i have also used ctrl alt shift f12 to disable sound in game and still problem presist Si Vis Paccum Parabellum
Angrvadill	Posted - 2006.02.07 05:56:00 - [13] Same problem, and I don't have realtek. Using nforce2 audio.
Ittey	Posted - 2006.02.07 09:44:00 - [14] If you fully disable sound then that is most likely not the issue. Would you all be using ATI cards by chance? My x800 (Driver Packaging Version 8.203-051211a-029124C-ATI) crashes to reboot randomly anywhere from a few minutes to a few hours. It only does this when I try to run two acounts at the same time however. I have used other ATI computers that will crash with just one copy running. I believe this is a well known issue, and is hopefully being worked on. Best advise I can give is check your video card drivers if you know your sound card is up to date.
Spud NoSkill	Posted - 2006.02.07 09:47:00 - [15] I have had a similar issue with the game just dissapearing while I am doing something. I am convinced that the game is suffering from a resource issue. It seems that at some point the game tries to over use resources on my PC and that causes the process to exit. Possibly due to some coding error on the RMR patch, but i've seen it on 2 completely different systems (laptop & desktop). Maybe i'm wrong, but maybe something was changed to help reduce lag but in effect it's introduced a crash bug. Might even explain why some people can clear their caches and things work better :) Just my 2 pennies worth.
Angrvadill	Posted - 2006.02.07 10:25:00 - [16] I am indeed using an ati card: R9700pro. My sound is toggled off.
Leidos Apuschkin	Posted - 2006.02.07 12:21:00 - [17] I have a GForce 6600 GT As i mentioned, this problem occured with RMR. Never had the problem before. I have just updated my Graphics driver last night.... So now i'm testing to see if that helps.
Leidos Apuschkin	Posted - 2006.02.07 12:23:00 - [18] One more thing!!! When it crashes - My Color settings and shortcuts in market (Can't remember what it's called) dissaper. Looks like total reset of EVE, except my bookmarks. Any one tried that to?
Garia666	Posted - 2006.02.07 14:06:00 - [19] I had t he same problem. . Try CNTRL ALT SHIFT M ANd Deselect the memory option.. DO A reboot and try again... ---------------------------------------------- CCP [ Cash Collecting Program ] Slogan : The more Skilzz the more Moneh .. ----------------------------------------------
Ceseuron	Posted - 2006.02.07 15:22:00 - [20] OK first of all, if your computer reboots randomly, chances are it's a critical stop error and your computer has been set to reboot automatically whenever there's one of these errors. Normally you'd get a blue screen filled with loads of unhelpful advice and some rather important details about what exactly happened and where. So first, you should disable automatic rebooting whenver your PC has a critical error. Do this by performing the following: 1.) Right-click on My Computer (Or choose "System" from Control Panel) and select Properties. 2.) A box appears with some tabs along the top. Click the Advanced tab. 3.) Click the Settings button in the Startup & Recovery area. 4.) Anotherb box appears. In the System Failure section, UN-check the Automatically Restart option. 5.) Click the OK button. When that box disappears, click the OK button on the System Properties box. At this point, you can now run EVE. Play the game until the computer dies. Hopefully Windows will replace the frustrating auto-reboot feature with the famed Blue Screen of Death. Write down the stop error code and any other information you see on that screen. Post all that information here. Be complete with this info, especially the stop error codes. They look something like this. Yours may look slightly different. Write down everything but the "advice" and post it all here.

Ceseuron	Posted - 2006.02.07 15:37:00 - [21] Edited by: Ceseuron on 07/02/2006 15:37:50 gabrial1, as far as your Acer Aspire 3000 goes, according to this page you have a rather crappy video chip in your laptop. My only suggestion for you aside from either buying a laptop with a REAL video controller or a desktop is to follow Rantor's fix for people with underpowered graphics accelerators. Found here.
Acerus Malum	Posted - 2006.02.08 04:27:00 - [22] I'm having what I think is this same problem, but I'd like to see if you have this symptom as well. When I crash, the screen turns blue. It's not a proper BSOD, as there's no text; the screen is just that color. Also, the sound stutters. I'm sure most of you are familiar with it: the last few miliseconds of sound play repeatedly. Anyway, I thought it was an issue on my end, possibly related to my hard disk (it's a bit worn down, and given that EVE requires a large amount of hard disk activity it seemed like a no-brainer).
Roddic	Posted - 2006.02.08 05:31:00 - [23] every one experiencing this problem, remove your sound card. if its still a problem its not the card. infact disconnect and reconnect everything thats not critical, as your first test. 2nd test (dont tell me why, but this one works where the others fail, most of the time). remove every part from your computer, including mobo. clean each part carefully as you reassemble it, being careful not to blow dust into the ram tracks, and make sure you remove cpu from mobo and heat sink. give cpu new blob of thermal paste and reattach it to the mobo carefully then heat sink. make sure all the plugs are in and power up. the second step takes me about 10 - 15 minutes, and it has saved me from allot of greif. it has also taught me alot about computer maintence, this is the best thing i have learnt so far. dust is bad for the computer, clean components of dust regulary. dust becomes conductive in humid weather. once this has all been done, if it still stuffs up chances are its not hardware related. have a nice day
Joshua Keeling	Posted - 2006.02.08 05:36:00 - [24] how bout ccp just fixes it since we worked before and now we go boom? :) Josh
Angrvadill	Posted - 2006.02.08 05:51:00 - [25] Originally by: Roddic every one experiencing this problem, remove your sound card. if its still a problem its not the card. infact disconnect and reconnect everything thats not critical, as your first test. 2nd test (dont tell me why, but this one works where the others fail, most of the time). remove every part from your computer, including mobo. clean each part carefully as you reassemble it, being careful not to blow dust into the ram tracks, and make sure you remove cpu from mobo and heat sink. give cpu new blob of thermal paste and reattach it to the mobo carefully then heat sink. make sure all the plugs are in and power up. the second step takes me about 10 - 15 minutes, and it has saved me from allot of greif. it has also taught me alot about computer maintence, this is the best thing i have learnt so far. dust is bad for the computer, clean components of dust regulary. dust becomes conductive in humid weather. once this has all been done, if it still stuffs up chances are its not hardware related. have a nice day I'm sorry, but if Eve is the one and only software that crashes and causes the comp to hardlock, it's not an issue that's hardware related and certainly not dust related.
Crae Matreki	Posted - 2006.02.08 13:07:00 - [26] Edited by: Crae Matreki on 08/02/2006 13:12:22 My computer was crashing fairly randomly after the RMR update. I have an AMD 64 3200 with ATI Radeon 9600 and it originally had a Soundblaster 128, but is now using onboard Realtek ac97. It would frequently crash my computer so that the monitor lost its input and the keyboard caps lock would stay on (indicates a BIOS lockup, I think). It wasn't heat, as it frequently crashed minutes after turning the computer on for the first time of the day and while I was still docked. I don't think it was memory, as I played SWG for a year and that's far more intensive and resource hungry than EVE, and also EVE worked perfectly fine until the RMR update. It wasn't the PSU, as that broke while I was having the problem and so I replaced it with a much more powerful unit.. it didn't fix the problem. I tried all sorts of things: disabled hardware sound acceleration in directx, latest graphic card drivers, retro graphic card drivers, old and new versions of .net, removing the soundcard (a creative soundblaster 128), using the old faces.stuff file.. nothing worked! In the end, I scrubbed the lot and completely re-installed windows 2000. Now it works fine and hasn't crashed since! I know it doesn't get down to the source of the problem.. I can only asume that there was a software conflict in there somewhere. why couldn't CCP include a log server that auto-saves instead of one that loses all its data if you crash to a restart? I don't think I've ever just crashed to desktop!
Manic Mole	Posted - 2006.02.08 13:12:00 - [27] Originally by: Crae Matreki My computer was crashing fairly randomly after the RMR update. I have an AMD 64 3200 with ATI Radeon 9600 and it originally had a Soundblaster 128, but is now using onboard Realtek ac97. It would frequently crash my computer so that the monitor lost its input and the keyboard caps lock would stay on (indicates a BIOS lockup, I think) odd I had the same set-up (minus the soundcard) and it hasn't crashed at all.
Ceseuron	Posted - 2006.02.09 02:39:00 - [28] Originally by: Joshua Keeling how bout ccp just fixes it since we worked before and now we go boom? :) How about people try to see if their problem has already been addressed prior to jumping onto the "CCP FIX NOW!!!!!!" bandwagon? :)
Pepsi Girl	Posted - 2006.02.09 20:28:00 - [29] I am having the exact same problem lately since RMR. I have an Athalon 64 bit, Radeon/ATI video card and a brand new sounds card too (since december...play eve for 1-2 hours and crash but in full screen sometimes i get to play longer. I have done a RAM test, checked the temperature in the computer and cleaned the inside and still nothing......Not playing eve is starting to get really frustrating.
Pepsi Girl	Posted - 2006.02.09 20:42:00 - [30] http://oldforums.eveonline.com/?a=topic&threadID=278279 For those having a problem this thread may help. The issue could be that we all use the ATI drivers which use micrsoft .NET. If you only have 1.1 installed that is where your memory leak might be coming from. I can't try it yet since i am at school but you can and let us know. You need to go to the microsoft update page and instal .NET framework 2.0 and that should help

Cmdr Sy	Posted - 2006.02.09 22:19:00 - [31] Edited by: Cmdr Sy on 09/02/2006 22:18:56 I tried the Ctrl + Alt + Shift + M thing, didn't do anything for me. I am trying a couple of other solutions at the moment. Any idea how we can check which version of .NET we are using? Someone said upgrading actually made it worse, and seeing as my stuff is nVidia not ATI, it is the last thing on my list to try. Hegemonising Swarm Objects / von Neumann Probes
Aeryl Firebrand	Posted - 2006.02.10 00:02:00 - [32] Edited by: Aeryl Firebrand on 10/02/2006 00:02:19 Originally by: Ceseuron How about people try to see if their problem has already been addressed prior to jumping onto the "CCP FIX NOW!!!!!!" bandwagon? :) How about they get some competent programmers? Or how about they have someone actually come on here and address the problems? With less than 25,000 active players a day, you'd think they could have at least one person looking at some of this stuff and posting answers like I've seen everywhere else. I'll admit that the Chicken Littles of the MMOG crowd are quite annoying, but some of the stuff I have seen in this otherwise-awesome game is absurd. If you bind actions to the shift keys, that disables you from using the capitals of that letter! That's just pathetic. I'm having a form of the reboot problem, but my computer only reboots when I exit the game about 90% of the time. It used to reboot a lot when I entered asteroid fields but that's improved.
Lividicus	Posted - 2006.02.10 13:37:00 - [33] Originally by: Aeryl Firebrand Edited by: Aeryl Firebrand on 10/02/2006 00:02:19 Originally by: Ceseuron How about people try to see if their problem has already been addressed prior to jumping onto the "CCP FIX NOW!!!!!!" bandwagon? :) How about they get some competent programmers? Or how about they have someone actually come on here and address the problems? With less than 25,000 active players a day, you'd think they could have at least one person looking at some of this stuff and posting answers like I've seen everywhere else. I'll admit that the Chicken Littles of the MMOG crowd are quite annoying, but some of the stuff I have seen in this otherwise-awesome game is absurd. If you bind actions to the shift keys, that disables you from using the capitals of that letter! That's just pathetic. I'm having a form of the reboot problem, but my computer only reboots when I exit the game about 90% of the time. It used to reboot a lot when I entered asteroid fields but that's improved. 90% of the people having problems dont meet the games minimum requirements. Whether the RMR patch broke it or not, you dont meet the minimum requirements and they arent obligated to help you in any way at all. Other than the people on very old or unsupported graphics cards, there are people with geniune problems that post here every day, but for every post with a legit problem, theres 2 that are either unsupported machines, or computers with serious issues outside of eve.
mcsporrany	Posted - 2006.02.10 17:23:00 - [34] I used to get random reboots on my system using games like EVE ( TOP end graphics ) , but the problem was my memory timings in the bios as I have high spec ram. While playing the game you get blue screen of death then reboots :( Just recently I got my system crashing with an application was getting installed, so if I was you I would look into this option if you have had new ram installed in your system etc etc worth a try
Ceseuron	Posted - 2006.02.10 18:00:00 - [35] Edited by: Ceseuron on 10/02/2006 18:00:15 Originally by: Aeryl Firebrand Edited by: Aeryl Firebrand on 10/02/2006 00:02:19 Originally by: Ceseuron How about people try to see if their problem has already been addressed prior to jumping onto the "CCP FIX NOW!!!!!!" bandwagon? :) How about they get some competent programmers? Or how about they have someone actually come on here and address the problems? With less than 25,000 active players a day, you'd think they could have at least one person looking at some of this stuff and posting answers like I've seen everywhere else. I'll admit that the Chicken Littles of the MMOG crowd are quite annoying, but some of the stuff I have seen in this otherwise-awesome game is absurd. If you bind actions to the shift keys, that disables you from using the capitals of that letter! That's just pathetic. I'm having a form of the reboot problem, but my computer only reboots when I exit the game about 90% of the time. It used to reboot a lot when I entered asteroid fields but that's improved. I concur with you on some of the annoyances in EVE, but I think the competence of their programming team has been well established. Name any other company who can pull of over 20,000 players in a single universe. From what I've seen on their website, CCP is a relatively small company in comparison to the behemoth of a game they've created. I think that CCP has just bit off more than they can chew. You'd need a support department to operate 24/7 and enough manpower to staff the department would probably fill a two story building in order to adequately support EVE Online.
xecutey	Posted - 2006.02.11 11:11:00 - [36] I'm sorry but many people are having similiar problems and CCP are ignoring them. I agree CCP are great in many ways and especialy in-game petitions, however they need to sort out what is crashing peeps computers. I have the same problem where my computer randomly crashes and i have to hard-reset it. Also i am quite a 'techy' and know my computer is in fine working order and up to date. I'm using an audigy 2 soundblaster card, however i know that is not my problem as on debugging looking in the logs it is the gfx card driver crashing the game. BTW i have un-installed and used many versions of drivres and all with same result, also no other game has this problem.
Aeryl Firebrand	Posted - 2006.02.12 04:37:00 - [37] Originally by: Lividicus 90% of the people having problems dont meet the games minimum requirements. Whether the RMR patch broke it or not, you dont meet the minimum requirements and they arent obligated to help you in any way at all. Other than the people on very old or unsupported graphics cards, there are people with geniune problems that post here every day, but for every post with a legit problem, theres 2 that are either unsupported machines, or computers with serious issues outside of eve. I surpass the recommended standards by plenty, so you can take your condescension and shove it up your exhaust pipe. Originally by: Ceseuron I concur with you on some of the annoyances in EVE, but I think the competence of their programming team has been well established. Name any other company who can pull of over 20,000 players in a single universe. From what I've seen on their website, CCP is a relatively small company in comparison to the behemoth of a game they've created. I think that CCP has just bit off more than they can chew. You'd need a support department to operate 24/7 and enough manpower to staff the department would probably fill a two story building in order to adequately support EVE Online. 20,000 people on a server isn't that big of a deal. Everquest was in the mid to high teens on almost all the servers back when they were still showing the number of players. You know what? I don't need them to fill a two-story building with support staff (which is a gross exaggeration anyway). I want them to start by hiring one person to be some kind of community relations that will actually sift through these threads and post to players, then carry the real problems back to the development staff. By the way, I don't consider programming that can't take care of the little things to be all that competent. You can get any CS or graphic design student to render a cool ship. It kind of reminds me of the NBA nowadays. The players coming up now are more concerned about making the flashy plays rather than using fundamentals. These things wouldn't be so bad if I didn't have to reset my UI almost every week because of it. Why are so many of these settings server-side anyway? Market quickbar, window positions, P&P folders (but not the actual bookmarks, which is f'ing weird) ... it doesn't make sense.
DOGNOSH	Posted - 2006.02.14 15:38:00 - [38] 20K all in one world is a big deal,infact a world record (obviously spread over a few servers but still one universe) those other games have lots of instances(like guild wars) rather than being single sharded like eve i have the latest and greatest and i still get crashes nforce4 3.xx intel 2 X 7800GTX SLI 2 gig ram lots of hard disks blahdy blady blah i also agree with your sentiments,seems customer support is lacking on the part of CCP (mind you nothing crashed when my credit card details were put in) being a software engineer i also see the problems CCp might have in terms of coding remember when IBM PC and MAC came out? IBM PC was cloned and allowed ,by IBM,for others to offer their own hardware add ons,hence the versatility of PCs where as MAC said NO ! ! ! only ours will do this is what we get for freedom of choice,cheaper better hardware but more problems at times ho hum :)
Tappad Bakomenvagn	Posted - 2006.02.23 09:36:00 - [39] Originally by: Lividicus 90% of the people having problems dont meet the games minimum requirements. Whether the RMR patch broke it or not, you dont meet the minimum requirements and they arent obligated to help you in any way at all. Other than the people on very old or unsupported graphics cards, there are people with geniune problems that post here every day, but for every post with a legit problem, theres 2 that are either unsupported machines, or computers with serious issues outside of eve. You base this on what? I was having ABSOLUTELY no problem on monday, 2 days later I log on, dowload patch. Hang out in station to browse the market, talk to friends and POOF crash to manual reboot. I try again, 10-20 minutes gaming ZIT Crash and manual reboot. I delete my cache and log on, make sure the grapchics settings are set to "C-64 mode" and POOF crash to manual reboot. Reinstall to latest ATI drivers (why oh why do my graphics card now require MS .NET?) and only suffer from 2 crashes during 2 hours of gaming, BUT everything is really slow, I have like 1 frame per second in station now, in a deadspace mission I have 1 frame every 5 seconds. My computer is a genuine Intel P4 2.8mhz, 1gb ram, SB Platinum 5.1, ATI radeon 9600. It runs WoW, EQ2, AO, DAoC and Star Wars Galaxies without a problem, and WAS Running EvE smooth until just before the 24 hour downtime. on tuesday 21/2-2006. -Tappad "Our profile says you're trying to con the street into killing you when you're not looking."
nickycakes	Posted - 2006.02.24 01:03:00 - [40] I am having the same problem, computer completely reboots periodically while playing. It only happens when I'm coming out of warp though. And yes, I have a Realtek sound adapter.

Deltarri	Posted - 2006.02.24 02:19:00 - [41] Sorry to sidetrack the post but I am having problems with my game and i'm not sure if i'm having the same issue as all of you. I run 2 eve game clients and just randomly my monitor will go black(from a green light to yellow) and I have to reboot my computer. Now my computer is still running but it sounds like it is running under heavy load (after my screen turns black)like when it first starts up. This has only happened to me when I play Eve so I figured i might as here. Is this what everyone else is experiencing?
nickycakes	Posted - 2006.02.24 05:02:00 - [42] no, the problem i think we are having is our machines are spontaneously rebooting when playing eve
Tarock Sharn	Posted - 2007.03.25 09:19:00 - [43] Another one here. My PC is well over spec. Intell Duel core 2.4 2.0gb ram ATI Saphire 1650XT 512mb etc..... But what i have is Realtek ALC880 CODEC on board and when the targeting warning goes off, I instant reboot. This is a great game and i would love to play it ongoing but it is not going to happen if i don't get a solution to this.
Velveit	Posted - 2007.04.03 05:58:00 - [44] Try setting directx hardware acceleration of the sound card down a notch or 2 seems to work for me. start>run>directx>sound tab>hardware acceleration (set to basic or standard or none) Good luck


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