/Me wonders why you are so helpful here and refuse to answer a simple question about a certain promise your company made earlier this year.

I'm not going to spell that question out because I'm 100% sure you know what I 'm aiming at.
Why is it so difficult to answer to that topic and not to this one which made you dig up links on a third party website.

Why?

I used to have some couriers as customers.

You don't want to know what they did with the "fragile" packs.

Just to tease you a little: they threw new laptops, brand new built computers and crystal items from the trucks to the floor to save time.

And when one of them came to deliver the 5-20 brand new computers a day my company ordered from another reseller, they'd not even stop in the street. A guy in the truck's rear would just kick the new computers down from the truck bay to the ground (more than 1 meter jump) without the truck stopping.

This is just to say, DO USE MASSIVE and resilient PACKAGING material and contents, because it will be handled like it was stones anyway.

In the UK, the Sale of Goods Act and Distance Selling Regulations are fairly comprehensive and consumer-centric. Anybody selling things to the UK an stating "no returns" is flat out breaking the law (unless it is an auction, or specific goods like cosmetics, underwear, earrings or items made to order, which the CE isn't).