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Eve_Online_Launcher-2.1.655067.win32 but stuck in OFFLINE mode

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Author	Thread Statistics \| Show CCP posts - 8 post(s)
Octavian Madullier Brave Newbies Inc. Brave Collective 11	Posted - 2013.11.19 13:18:00 - [1] - Quote in launcher > appdata it states eve_online_launcher 2.1.655067.win32 ... it is stuck in OFFLINE mode is it due to server congestion ? as i am in Australia ?? any ideas CCP ??? In a world where data is coin of the realm,-á and transmissions are guarded by no better sentinels than man-made codes and corruptible devices, there is no such thing as a secret. Dr Kio Masada

CCP Aporia C C P C C P Alliance 112	Posted - 2013.11.19 13:29:00 - [2] - Quote Octavian Madullier wrote: in launcher > appdata it states eve_online_launcher 2.1.655067.win32 ... it is stuck in OFFLINE mode is it due to server congestion ? as i am in Australia ?? any ideas CCP ??? Are you starting through a shortcut / taskbar pin that is pointing to the wrong executable? Are you starting directly from a versioned folder in appdata? Senior Programmer Team Special Circumstances Friend of Walking Avatars

Octavian Madullier Brave Newbies Inc. Brave Collective 11	Posted - 2013.11.19 13:35:00 - [3] - Quote CCP Aporia wrote: Octavian Madullier wrote: in launcher > appdata it states eve_online_launcher 2.1.655067.win32 ... it is stuck in OFFLINE mode is it due to server congestion ? as i am in Australia ?? any ideas CCP ??? Are you starting through a shortcut / taskbar pin that is pointing to the wrong executable? Are you starting directly from a versioned folder in appdata? i am using the 655067 laucher within the appdata folder, i have also downloaded and repatched the launcher. i have rebooted my PC twice, and checked the graphic card driver is updated In a world where data is coin of the realm,-á and transmissions are guarded by no better sentinels than man-made codes and corruptible devices, there is no such thing as a secret. Dr Kio Masada

CCP Atropos C C P C C P Alliance 389	Posted - 2013.11.19 13:37:00 - [4] - Quote Try just running the eve.exe from the root of the EVE installation. EVE Launcher - Team Special Circumstances

Octavian Madullier Brave Newbies Inc. Brave Collective 11	Posted - 2013.11.19 13:40:00 - [5] - Quote CCP Atropos wrote: Try just running the eve.exe from the root of the EVE installation. i tried that just then to no avail. checking the debug file in the main EVE folder has on the last 4 lines of the file: [1119/235953:ERROR:backend_impl.cc(2139)] Corrupt Index file [1119/235953:ERROR:cache_util_win.cc(48)] Unable to move the cache: 5 [1119/235953:ERROR:backend_impl.cc(146)] Unable to move cache folder [1119/235953:ERROR:backend_impl.cc(287)] Unable to create cache In a world where data is coin of the realm,-á and transmissions are guarded by no better sentinels than man-made codes and corruptible devices, there is no such thing as a secret. Dr Kio Masada

CCP Aporia C C P C C P Alliance 112	Posted - 2013.11.19 15:19:00 - [6] - Quote Octavian Madullier wrote: CCP Atropos wrote: Try just running the eve.exe from the root of the EVE installation. i tried that just then to no avail. checking the debug file in the main EVE folder has on the last 4 lines of the file: [1119/235953:ERROR:backend_impl.cc(2139)] Corrupt Index file [1119/235953:ERROR:cache_util_win.cc(48)] Unable to move the cache: 5 [1119/235953:ERROR:backend_impl.cc(146)] Unable to move cache folder [1119/235953:ERROR:backend_impl.cc(287)] Unable to create cache Have you tried running the launcher as administrator? Can you access https://client.eveonline.com/launcherv3/ from a web browser? Senior Programmer Team Special Circumstances Friend of Walking Avatars

Kaerakh Obscure Joke Implied Kiki's Delivery Service. 28	Posted - 2013.11.19 16:44:00 - [7] - Quote I started having the same issue after my second log in on 2 separate accounts. The launcher does not detect a connection despite there clearly being one. And yes I can see the little launcher page you linked when I open it with my browser. Edit: A solution beyond run in administrator mode would be much appreciated.
Shadowfox986 Fallen Supremacy SCUM. 0	Posted - 2013.11.19 17:01:00 - [8] - Quote I can also say i am having the same problem...i updated earlyer and was online logged off for an hour came back and my lancher is stuck in offline mode I am running lancher v.2.1.613956 I have also tired using the repair tool to no effect.

CCP Aporia C C P C C P Alliance 112	Posted - 2013.11.19 17:12:00 - [9] - Quote Kaerakh: Well, Administrator mode is required if you have installed into the standard program files folder, since the launcher might want to write into that folder for updating itself and/or the EVE client (and also for the bad practice of storing its cache there). We are aware that this is an inconvencie to some degree, but there is not really much we can do given OS restrictions. Shadowfox986: That is a horribly outdated launcher version, and since you are stuck in offline mode I am going to assume here that you are not starting the launcher via eve.exe but in some other way. This will have caused a problem since during updating to a new version will try to remove the old version. Please start via eve.exe (or a shortcut to it) and things should work. (-: Senior Programmer Team Special Circumstances Friend of Walking Avatars

Kaerakh Obscure Joke Implied Kiki's Delivery Service. 28	Posted - 2013.11.19 17:50:00 - [10] - Quote CCP Aporia wrote: Kaerakh: Well, Administrator mode is required if you have installed into the standard program files folder, since the launcher might want to write into that folder for updating itself and/or the EVE client (and also for the bad practice of storing its cache there). We are aware that this is an inconvencie to some degree, but there is not really much we can do given OS restrictions. I said it wasn't a solution because I had of course tried it before even posting(Making this exchange a particular waste of time). I said it wasn't a solution, because it wasn't one. Which was quite the point of me communicating that it wasn't a solution. So, I am having the same issue and the launcher is up to date(As I am currently logged into my account in Emperor family academy). The launcher does not generate a log. EDIT: So as so to clearly restate the issue I launched the client on account A did whatever in the client closed the client I then proceeded to launch the client on account B I then alt tab after some time lapse and attempt to reopen the launcher and it not insists that I do not have a connection to the game server. The launcher now has no interface for entering the repair tool requiring that I manually navigate to the client folder if I wish to do so.


CCP Aporia C C P C C P Alliance 112	Posted - 2013.11.19 18:00:00 - [11] - Quote Kaerakh wrote: CCP Aporia wrote: Kaerakh: Well, Administrator mode is required if you have installed into the standard program files folder, since the launcher might want to write into that folder for updating itself and/or the EVE client (and also for the bad practice of storing its cache there). We are aware that this is an inconvencie to some degree, but there is not really much we can do given OS restrictions. I said it wasn't a solution because I had of course tried it before even posting(Making this exchange a particular waste of time). I said it wasn't a solution, because it wasn't one. Which was quite the point of me communicating that it wasn't a solution. So, I am having the same issue and the launcher is up to date(As I am currently logged into my account in Emperor family academy). The launcher does not generate a log. EDIT: So as so to clearly restate the issue I launched the client on account A did whatever in the client closed the client I then proceeded to launch the client on account B I then alt tab after some time lapse and attempt to reopen the launcher and it not insists that I do not have a connection to the game server. The launcher now has no interface for entering the repair tool requiring that I manually navigate to the client folder if I wish to do so. Just for clarification: Did you restart the launcher anywhere in between? Can you maybe provide a screenshot of what exactly the launcher is displaying? Thanks! Senior Programmer Team Special Circumstances Friend of Walking Avatars

Octavian Madullier Brave Newbies Inc. Brave Collective 11	Posted - 2013.11.19 18:42:00 - [12] - Quote CCP Aporia wrote: Octavian Madullier wrote: CCP Atropos wrote: Try just running the eve.exe from the root of the EVE installation. i tried that just then to no avail. checking the debug file in the main EVE folder has on the last 4 lines of the file: [1119/235953:ERROR:backend_impl.cc(2139)] Corrupt Index file [1119/235953:ERROR:cache_util_win.cc(48)] Unable to move the cache: 5 [1119/235953:ERROR:backend_impl.cc(146)] Unable to move cache folder [1119/235953:ERROR:backend_impl.cc(287)] Unable to create cache Have you tried running the launcher as administrator? Can you access https://client.eveonline.com/launcherv3/ from a web browser? Yes, i can access that successfully from a web browser and i have tried running as an administrator with the same unsuccessful results ... In a world where data is coin of the realm,-á and transmissions are guarded by no better sentinels than man-made codes and corruptible devices, there is no such thing as a secret. Dr Kio Masada
Kaerakh Obscure Joke Implied Kiki's Delivery Service. 28	Posted - 2013.11.19 18:53:00 - [13] - Quote CCP Aporia wrote: Kaerakh wrote: -snip- EDIT: So as so to clearly restate the issue I launched the client on account A did whatever in the client closed the client I then proceeded to launch the client on account B I then alt tab after some time lapse and attempt to reopen the launcher and it not insists that I do not have a connection to the game server. The launcher now has no interface for entering the repair tool requiring that I manually navigate to the client folder if I wish to do so. Just for clarification: Did you restart the launcher anywhere in between? Can you maybe provide a screenshot of what exactly the launcher is displaying? Thanks! I don't recall unfortunately, but I think I did close it in between sessions. I was double checking launcher versions in the mean time and the launcher downloaded and replaced itself with an out of date version. That's rather odd behavior. I attempted to recreate the event following the steps entailed, but I'm not repeating the result. It's worth noting that I had to finagle with the repair tool a number of times to update my client from the last Odyssey expansion version to Rubicon. As the launcher was not downloading the latest version. Bottom line is the situation is resolved however. Edit: someone else is going to have to get a screenshot of that offline window. I think one of my corp mates had the same issue. I'll try to point him to this thread later.
Octavian Madullier Brave Newbies Inc. Brave Collective 11	Posted - 2013.11.19 19:04:00 - [14] - Quote update: after finally giving up and sleeping for 4.5 hrs ... i tried to run the eve online launcher as administrator with no success, then i tried to re-run the "repair" tool - as ADMINISTRATOR - and this time it downloaded and patched successfully ... i then ran the Eve Online Launcher and Eve finally ... successtully patched itself and Eve is now running ... cooll In a world where data is coin of the realm,-á and transmissions are guarded by no better sentinels than man-made codes and corruptible devices, there is no such thing as a secret. Dr Kio Masada
bucktooth House Of Serenity. Disband. 44	Posted - 2013.11.19 21:26:00 - [15] - Quote This is also happening to me. The patched version on the launcher I used with no problems earlier now I am getting the message: OFFLINE MODE You are seeing this because no connection could be made to the content server or something went wrong while loading the online content. Restart Launcher On launcher startup. I did have a windows update when I turned my computer off earlier, I will restore to before then and see if it works.
SpaceSaft Brave Newbies Inc. Brave Collective 18	Posted - 2013.11.20 09:39:00 - [16] - Quote Have the same problem. To clarify: My launcher says it can't make a connection. I can reach the website with the launcher, I can start the game with the exefile I cannot search the forums for some reasons, not sure if that's connected. ("An error occurred while searching.") It even worked the first time when I used the launcher it's just now that it's ceased to function. Since the second launch of the launcher since the patch. Hehe. Thanks for looking into it. Besides that I also hold the oppinion that CCP should make a PC version for Dust 514.
Kyle Sev Brains of Britain 12	Posted - 2013.11.20 11:15:00 - [17] - Quote Same issue but im using the steam version of eve (unsure if thats important or not)
Bane Andven deadbyte Waffe deadbyte Hive 12	Posted - 2013.11.20 11:20:00 - [18] - Quote Octavian Madullier wrote: update: after finally giving up and sleeping for 4.5 hrs ... i tried to run the eve online launcher as administrator with no success, then i tried to re-run the "repair" tool - as ADMINISTRATOR - and this time it downloaded and patched successfully ... i then ran the Eve Online Launcher and Eve finally ... successtully patched itself and Eve is now running ... cooll Confirming this solution. Worked for me as well :) Thank you o7
Kyle Sev Brains of Britain 12	Posted - 2013.11.20 11:24:00 - [19] - Quote Bane Andven wrote: Octavian Madullier wrote: update: after finally giving up and sleeping for 4.5 hrs ... i tried to run the eve online launcher as administrator with no success, then i tried to re-run the "repair" tool - as ADMINISTRATOR - and this time it downloaded and patched successfully ... i then ran the Eve Online Launcher and Eve finally ... successtully patched itself and Eve is now running ... cooll Confirming this solution. Worked for me as well :) Thank you o7 I seem to keep getting a error when i try to use the repair tool so cant do this -.-
Bane Andven deadbyte Waffe deadbyte Hive 12	Posted - 2013.11.20 12:29:00 - [20] - Quote Did you run the repair tool as admin? I got an error when I started it without admin aswell. It only worked as admin for me.

SpaceSaft Brave Newbies Inc. Brave Collective 19	Posted - 2013.11.20 13:05:00 - [21] - Quote Tried to run the repair tool as admin. The tool failed with this error: Quote: Wiederherstellen: launcher\appdata\EVE_Online_Launcher-2.1.655130.win32\tier0_s.dll Heruntergeladene tempor+ñre Daten werden gel+¦scht Traceback (most recent call last): File "repairTool\progressPanel.pyc", line 82, in _TaskRun File "repairTool\repairUI.pyc", line 97, in StartGesamte Laufzeit: 0h04m32s Besides that I also hold the oppinion that CCP should make a PC version for Dust 514.
Kaerakh Obscure Joke Implied Kiki's Delivery Service. 28	Posted - 2013.11.20 14:32:00 - [22] - Quote SpaceSaft wrote: Tried to run the repair tool as admin. The tool failed with this error: Quote: Wiederherstellen: launcher\appdata\EVE_Online_Launcher-2.1.655130.win32\tier0_s.dll Heruntergeladene tempor+ñre Daten werden gel+¦scht Traceback (most recent call last): File "repairTool\progressPanel.pyc", line 82, in _TaskRun File "repairTool\repairUI.pyc", line 97, in StartGesamte Laufzeit: 0h04m32s I experienced something like that in my first round of patching before getting the offline error. Try starting the launcher and then closing it and running the repair tool again. Originally I got a failure and I ended up running the repair tool two more times of the course of the hour. Quite odd that it didn't pick it all up in one go. EDIT: Just for clarification I the repair tool patched files on all three runs in my situation.
Dustcrawler Caldari Provisions Caldari State 0	Posted - 2013.11.20 15:36:00 - [23] - Quote Think it is time to skip this unfunctional launcher once and for all... I can log in by using the exefile.exe in the .bin directory but when i try to start the launcher it only pops up with a "Offline Mode" Only problem with this is when there's a new patch.. It then close all windows and starts the (un)launcher thing...
Kyle Sev Brains of Britain 12	Posted - 2013.11.20 16:14:00 - [24] - Quote tryed repair with and without admin dident work either time.
Phonatik Proposition Thirteen The Third Rail 0	Posted - 2013.11.20 16:34:00 - [25] - Quote Same issue.
Kyle Sev Brains of Britain 12	Posted - 2013.11.20 16:37:00 - [26] - Quote http://pastebin.com/K7gzVLK8 my log when i try to launch.
Phonatik Proposition Thirteen The Third Rail 0	Posted - 2013.11.20 16:53:00 - [27] - Quote Phonatik wrote: Same issue. I used the repair tool, and it downloaded/installed a minor patch, but did not fix the issue. I then opened the EVE Online Launcher from my EVE folder (instead of Play EVE), and the launcher opened, downloaded/installed a patch, and ran fine. I'm now running v2.1655130. Hope this helps at least some of you!

CCP Atropos C C P C C P Alliance 391	Posted - 2013.11.20 17:37:00 - [28] - Quote Kyle Sev wrote: http://pastebin.com/K7gzVLK8 my log when i try to launch. Your log lists the following exception when attempting to connect to our webservers: ConnectionError: HTTPSConnectionPool(host='client.eveonline.com', port=443): Max retries exceeded with url: /patches/win_launcherinfoTQ_inc.txt (Caused by class 'socket.error': [Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions) Are you able to access https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt in your normal webbrowser tell me if you're running behind any firewalls, proxies or with restrictive network settings? tell me if you're running any antivirus? Thank you for the information. EVE Launcher - Team Special Circumstances

Dustcrawler Caldari Provisions Caldari State 0	Posted - 2013.11.20 17:59:00 - [29] - Quote Hmm.. Ran the repair tool once again (Not as Administrator) and it got a few minor files downloaded and works now..
Kyle Sev Brains of Britain 12	Posted - 2013.11.20 19:01:00 - [30] - Quote CCP Atropos wrote: Kyle Sev wrote: http://pastebin.com/K7gzVLK8 my log when i try to launch. Your log lists the following exception when attempting to connect to our webservers: ConnectionError: HTTPSConnectionPool(host='client.eveonline.com', port=443): Max retries exceeded with url: /patches/win_launcherinfoTQ_inc.txt (Caused by class 'socket.error': [Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions) Are you able to access https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt in your normal webbrowser tell me if you're running behind any firewalls, proxies or with restrictive network settings? tell me if you're running any antivirus? Thank you for the information. I was using avg premium trial but was using it before rubicon and worked fine. and i can acess that link you sent me. (i think sends me to a large wall of text.



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