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Thread Statistics | Show CCP posts - 3 post(s) |
LobiB
The Razzle Dazzle of Fantazzmanglers
0
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Posted - 2013.11.20 16:04:00 -
[1] - Quote
Could use some help on this issue:
Complete new install of Eve. Click the "play" in the launcher and nothing happens.
If I click the little config/gear in the upper right corner the launcher crashes.
Here's the log:
2552013.11.20 16:00:17:028Directive lib:root:/code.ccp : C:/Program Files/CCP/EVE/code.ccp
2562013.11.20 16:00:17:316EVE Client version 8.4 build 653401 starting 11/20/2013 10:00:17
2572013.11.20 16:00:17:316Python version: 2.7.1 Stackless 3.1b3 060516 (release27-maint, Sep 10 2013, 14:48:31) [MSC v.1600 32 bit (Intel)]
2582013.11.20 16:00:17:316Transgaming? no
2592013.11.20 16:00:17:316Process bits: 32
2602013.11.20 16:00:17:316Wow64 process? no
2612013.11.20 16:00:17:316System info: {'NumberOfProcessors': 4, 'PageSize': 4096, 'MinimumApplicationAddress': 65536L, 'ProcessorRevision': 9477, 'AllocationGranularity': 65536, 'ProcessorArchitecture': 'PROCESSOR_ARCHITECTURE_INTEL', 'MaximumApplicationAddress': 2147418111L, '-
2622013.11.20 16:00:17:316ProcessorLevel': 6, 'ActiveProcessorMask': rMaleHiRes00.stuff
2632013.11.20 16:00:17:316Client boot progress: 10
2642013.11.20 16:00:17:317Client boot progress: 20
2652013.11.20 16:00:17:319Smashed sys_extra into sys
2662013.11.20 16:00:17:345Smashed exceptions_extra into exceptions
2672013.11.20 16:00:17:381Localization module: Cerberus localization module loaded on client
2682013.11.20 16:00:17:385CTXSESS: %s not provided, no context sessions will be created ContextSessionTypes
2692013.11.20 16:00:17:501Packet Compression: MachoNet
2702013.11.20 16:00:17:503Encryption: MachoNet
2712013.11.20 16:00:21:686Upload Crash Dump for b653401, C:\Users\Josh\AppData\Local\CCP\EVE\b7d1bb6d-d8f6-489e-b712-6520965855e5.dmp, RESULT_SUCCEEDED:
2722013.11.20 16:00:21:686No session file
2732013.11.20 16:00:21:686Exefile SHUTDOWN Crashed (0xC0000005) for b653401, minidump written and uploaded in C:\Users\Josh\AppData\Local\CCP\EVE\b7d1bb6d-d8f6-489e-b712-6520965855e5.dmp
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CCP Snorlax
C C P
C C P Alliance
285
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Posted - 2013.11.20 17:07:00 -
[2] - Quote
The crash dump points to an issue with our code to detect whether DX11 is supported. We have several crash dumps similar to this, but have not seen this happen inhouse. I-Śll investigate the dumps further, see if I can come up with a possible fix.
In the meantime, there are a couple of things you could try.
First - in the bin folder you should find DirectXRedist.exe - try running that before running the launcher, see if that changes anything.
Second - you could try bypassing the launcher by running exefile.exe directly. If that still fails, try creating a shortcut pointing to exefile, then add
/triPlatform=dx9 /noconsole
to the command line. This should force the client to run with the dx9 engine. |
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LobiB
The Razzle Dazzle of Fantazzmanglers
0
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Posted - 2013.11.20 17:20:00 -
[3] - Quote
CCP Snorlax wrote:The crash dump points to an issue with our code to detect whether DX11 is supported. We have several crash dumps similar to this, but have not seen this happen inhouse. I-Śll investigate the dumps further, see if I can come up with a possible fix.
In the meantime, there are a couple of things you could try.
First - in the bin folder you should find DirectXRedist.exe - try running that before running the launcher, see if that changes anything.
Second - you could try bypassing the launcher by running exefile.exe directly. If that still fails, try creating a shortcut pointing to exefile, then add
/triPlatform=dx9 /noconsole
to the command line. This should force the client to run with the dx9 engine.
DirectXRedist.exe doesn't load or launch.
Launching the eve.exe does't load or launch. Same if I create a shortcut and use the command line. |
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CCP Snorlax
C C P
C C P Alliance
285
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Posted - 2013.11.20 17:25:00 -
[4] - Quote
OK, too bad - thanks for trying this out, though.
You wouldn't happen to have a DisplayLink driver installed, would you? |
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Szczutek
Bermuda Syndrome
2
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Posted - 2013.11.20 17:37:00 -
[5] - Quote
yesterday I wrote couple of posts under my alt name:
Gridloader
links:
https://forums.eveonline.com/default.aspx?g=posts&t=297255&find=unread
after removing this DisplayLink via ccleaner.... settings under "gear" icon unlocked. Earlier nothing happend when left mouse click on it. |
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CCP Snorlax
C C P
C C P Alliance
286
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Posted - 2013.11.20 17:42:00 -
[6] - Quote
It seems there are issues with DisplayLink drivers and DX11 - I've seen reports from other apps (like Chrome) of crashes with a similar callstack as we're seeing here. I'll see if we can work around this somehow, but for now - |
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LobiB
The Razzle Dazzle of Fantazzmanglers
0
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Posted - 2013.11.20 17:55:00 -
[7] - Quote
Uninstalled Display link driver and was able to get past the launcher. Problem solved.
Thanks |
Mesacc
New Big Dog Mining
4
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Posted - 2013.11.20 22:37:00 -
[8] - Quote
CCP Snorlax wrote:
First - in the bin folder you should find DirectXRedist.exe - try running that before running the launcher, see if that changes anything.
Was having the same problem after the game updated. Click play and the game would never launch. This fixed it. Thanks!
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