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Support ticket response time

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Carl Meth IA Construction Co 0	Posted - 2014.02.27 14:47:00 - [1] - Quote Do you know guys how long it takes CCP on average to respond on your ticket? I've sent one in regards with wormhole polymer changes (my stock wasn't multiplied, I've lost 12b), and almost week has passed. Should I be concerned, and send next one or wait some more?
Nanatoa 512	Posted - 2014.02.27 14:57:00 - [2] - Quote The last petition I filed - regarding a 16B issue - was first responded to after 37 days. Granted that was a more complex issue apparently needing some internal GM discussion, but it does show you're not breaking any records yet with your waiting time. "Stay the course, we have done this many times before." - (CCP) Hilmar, June 2011
Agondray Avenger Mercenaries VOID Intergalactic Forces 51	Posted - 2014.02.27 15:05:00 - [3] - Quote The will get to you after the pile if petitions against code, and the results of mass disconnects of 2 weeks ago...... "Sarcasm is the Recourse of a weak mine" -Dr. Smith
Sentinel 7 Signal One. 8	Posted - 2014.02.27 15:09:00 - [4] - Quote Last one I filed was replied to in 4 hours. It depends: what you're reporting, how much info you give, whether the info is clear, did you put it in the correct section, do they need to test or replicate, do they need to investigate, is it a one-off or recurring problem, has anyone else reported it.... not to mention is it a simple reply needed such as "It was x feature, next time you need to do y if you want to avoid it" or something much more in depth. Seriously, some people put stuff not much better than "ur *ing gme is broke I lost y shipS in space gief back mai ISK naow11111!!!" and expect an instant magic wand.
Krixtal Icefluxor INLAND EMPIRE Galactic 107879	Posted - 2014.02.27 15:13:00 - [5] - Quote I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never". "He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."-á - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Malcolm Shinhwa Bad Touches 1260	Posted - 2014.02.27 15:58:00 - [6] - Quote I've gotten responses within a few hours to several days. All of my responses have been some version of "sucks to be you" so good luck OP. I know violence isn't the answer. I got it wrong on purpose.
Lucas Kell JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance 2587	Posted - 2014.02.27 16:15:00 - [7] - Quote Krixtal Icefluxor wrote: I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never". Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing. The Indecisive Noob - A new EVE Fan Blog for news and stuff.
I Love Boobies All Hail Boobies 1042	Posted - 2014.02.27 16:20:00 - [8] - Quote Carl Meth wrote: Do you know guys how long it takes CCP on average to respond on your ticket? I've sent one in regards with wormhole polymer changes (my stock wasn't multiplied, I've lost 12b), and almost week has passed. Should I be concerned, and send next one or wait some more? Just wait... don't send in another, will just cause even more of a backlog.
Krixtal Icefluxor INLAND EMPIRE Galactic 107901	Posted - 2014.02.27 16:43:00 - [9] - Quote Lucas Kell wrote: Krixtal Icefluxor wrote: I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never". Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing. I HAD A "NEVER". It just eventually showed up as closed, and I had to resubmit. Are you trying to convince us you have psychic powers and can read the archived tickets or something ? Why are you denying player information that you cannot possibly know about. I stated I had one answered "never", and that is exactly what happened. Troll, and most indeed. "He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."-á - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Victor Andall Complexes and Abaddons 200	Posted - 2014.02.27 16:48:00 - [10] - Quote Closing is a response. I just undocked for the first time and someone challenged me to a duel. Wat do? Andall Combat Tournaments - on hiatus. Contact for more information.
Lucas Kell JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance 2587	Posted - 2014.02.27 16:48:00 - [11] - Quote Krixtal Icefluxor wrote: Lucas Kell wrote: Krixtal Icefluxor wrote: I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never". Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing. I HAD A "NEVER". It just eventually showed up as closed, and I had to resubmit. Are you trying to convince us you have psychic powers and can read the archived tickets or something ? Why are you denying player information that you cannot possibly know about. I stated I had one answered "never", and that is exactly what happened. Troll, and most indeed. :p The closing of the ticket is a response. It's the "we don't care" response. And there's nothing to say they won't re-open it later, who knows? And it's not trolling, it was a joke, so un-bunch your panties. It's a game bro, don't take it so seriously. The Indecisive Noob - A new EVE Fan Blog for news and stuff.
Benny Ohu Beneath the Ashes Margin of Silence 2563	Posted - 2014.02.27 16:52:00 - [12] - Quote lucas, krixtal, one more word out of either of you and i'm turning this thread right around and we all go home and i don't care who started it OP, petitions that need GM investigation generally take longer and a week's not worth worry.
Krixtal Icefluxor INLAND EMPIRE Galactic 107903	Posted - 2014.02.27 16:56:00 - [13] - Quote Lucas Kell wrote: Krixtal Icefluxor wrote: Lucas Kell wrote: Krixtal Icefluxor wrote: I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never". Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing. I HAD A "NEVER". It just eventually showed up as closed, and I had to resubmit. Are you trying to convince us you have psychic powers and can read the archived tickets or something ? Why are you denying player information that you cannot possibly know about. I stated I had one answered "never", and that is exactly what happened. Troll, and most indeed. :p The closing of the ticket is a response. It's the "we don't care" response. And there's nothing to say they won't re-open it later, who knows? And it's not trolling, it was a joke, so un-bunch your panties. It's a game bro, don't take it so seriously. This is GD. It was a simple question and it "got lost in the system". Actually, I really don't care. Also, you just insulted the entire Support Staff with that "we don't care". "He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."-á - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Benny Ohu Beneath the Ashes Margin of Silence 2563	Posted - 2014.02.27 16:58:00 - [14] - Quote that's it, we're turning around, no page two for anybody
Lucas Kell JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance 2587	Posted - 2014.02.27 17:03:00 - [15] - Quote Krixtal Icefluxor wrote: Lucas Kell wrote: :p The closing of the ticket is a response. It's the "we don't care" response. And there's nothing to say they won't re-open it later, who knows? And it's not trolling, it was a joke, so un-bunch your panties. It's a game bro, don't take it so seriously. This is GD. It was a simple question and it "got lost in the system". Resubmitting got an answer by the end of the day. Actually, I really don't care. Also, you just insulted the entire Support Staff with that "we don't care". GD for a game. Why so much rage? Do you take all games this seriously? And having worked with closely with various support teams many many times, I can tell you for a fact that there are many times when they simply don't care, especially with "simple questions". They obviously can't come out and admit to it, but if they read that comment most of them would nod in agreement. The Indecisive Noob - A new EVE Fan Blog for news and stuff.
Lucas Kell JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance 2587	Posted - 2014.02.27 17:05:00 - [16] - Quote Benny Ohu wrote: that's it, we're turning around, no page two for anybody Page two is gonna happen! And there's nothing you can do to stop it! Mua ha ha ha. But no really it will happen. Rage boy will get us there no problems :p The Indecisive Noob - A new EVE Fan Blog for news and stuff.
Desivo Delta Visseroff Cataclysmic Paradox 130	Posted - 2014.02.27 17:18:00 - [17] - Quote First to snipe Page 2 wins the Forums for the Day Edit........
Erotica 1 Krypteia Operations CODE. 3901	Posted - 2014.02.27 17:19:00 - [18] - Quote I bet GD posts slow petitions down instead of speeding them up. I'd love to sit in CCP offices some day just to see what gets passed around to look at and laugh. See Bio for isk doubling rules. If you didn't read bio, chances are you funded those who did.
Desivo Delta Visseroff Cataclysmic Paradox 130	Posted - 2014.02.27 17:24:00 - [19] - Quote Carl Meth wrote: (my stock wasn't multiplied, I've lost 12b) Why in the name of insanity would you stockpile more than 12B of any type loot in a POS?? How much were you going to transport at once and would you like me to help "escort" you on the next offload? I will bring many webs
Em arr Roids Imperial Academy Amarr Empire 6	Posted - 2014.02.27 17:30:00 - [20] - Quote if its about isk / reimbursement you can guarantee at least 3 weeks waiting time. Anything else is usually within the week. One thing I have noticed recently is that they do now check logs and prove it by providing snippets from them. I guess it takes a lot longer to reply to a petition when they check logs properly.
Lucas Kell JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance 2590	Posted - 2014.02.27 17:31:00 - [21] - Quote Sniped! I win! The Indecisive Noob - A new EVE Fan Blog for news and stuff.
Sir Jack Falstaff 30plus Greater Western Co-Prosperity Sphere 113	Posted - 2014.02.27 17:31:00 - [22] - Quote The only support ticket I've submitted (a mission that wouldn't complete although I achieved the objectives) was resolved shockingly fast. Like five minutes. So 3 cheers for the GMs. (Maybe because it was a simple issue/fix, but still, good job!) Damn you Lucas! (reason for edit: to damn Lucas) Banish plump Jack, and banish all the world.
Lucas Kell JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance 2590	Posted - 2014.02.27 17:34:00 - [23] - Quote Sir Jack Falstaff wrote: The only support ticket I've submitted (a mission that wouldn't complete although I achieved the objectives) was resolved shockingly fast. Like five minutes. So 3 cheers for the GMs. (Maybe because it was a simple issue/fix, but still, good job!) Damn you Lucas! (reason for edit: to damn Lucas) :D The Indecisive Noob - A new EVE Fan Blog for news and stuff.
Mara Pahrdi The Order of Anoyia 649	Posted - 2014.02.27 17:44:00 - [24] - Quote IIRC I had a total of 4 petitions in 3 years. Quickest answer including solution was within one hour (training queue gone berserk). None of the tickets took longer than 1 day until the first answer. Longest solution was waiting for a launcher / updater fix. That took about 3 weeks. Although I was able to login again for the first time after 3 days, downloading and installing a fresh client after every patch until the issue was resolved. Remove insurance.
Donsabai the oNe Academy 0	Posted - 2014.03.03 18:03:00 - [25] - Quote I've only put in two tickets since 2007. First was taken care of quickly. I think sometimes the GMs have their hands full. This last ticket is day 6 and counting....waiting. Waiting. Hate loosing the ISK rewards during the wait. My frustration is seeing the same UI freeze issues, with using a Mac and Eve, after all these years. This time the UI froze during a Lvl 4 Mission. Until I get looked at, by a GM, I am enjoying Lvl 4 Distribution Missions. Oh. The joy.
PotatoOverdose Handsome Millionaire Playboys 1131	Posted - 2014.03.03 18:53:00 - [26] - Quote In my experience, it's based on the severity of the issue. I had a ticket that got a response in ~2 hours, I also had a less important issue handled in about a week. Your mileage may vary though.

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