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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Kinjun Asanari
State War Academy Caldari State
0
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Posted - 2014.03.17 14:37:00 -
[1] - Quote
I have an open petition since Saturday (20140315-3562522-AB65AF4A) regarding not being able to access my account. Received a response asking for account info, and then it was forwarded to "billing." Today I log in and my main account char (which I cannot access) is logged in and in a different corp. I responded to the petition that my account has been compromised, but nothing. How long do these things take? |
Tyburn Stannis
Xenon Salvage Inc.
62
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Posted - 2014.03.17 14:54:00 -
[2] - Quote
It depends.
No, seriously. How much information you can provide and what you put in the original ticket, exactly what they need to look into, how well you can prove you are the rightful owner - and you sent a petition on a weekend, it's only Monday lunchtime now. Whatever you do, don't just spam more petitions...
I know it must be frustrating seeing yourself logged in, but once it's sorted out they can reverse or negate most of the potential damage.
o/ |
Erotica 1
Krypteia Operations CODE.
4340
|
Posted - 2014.03.17 15:04:00 -
[3] - Quote
Here we go again... See Bio for isk doubling rules. If you didn't read bio, chances are you funded those who did. |
Nerath Naaris
Pink Winged Unicorns for Peace Love and Anarchy
824
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Posted - 2014.03.17 16:42:00 -
[4] - Quote
I am pretty sure that CCP takes this kind of petition very seriously.
Unfortunately, this kind of problem usually also tends to be quite complex and not something that can be solved instantly... Forum-unbanned since 2011.10.20.
Mangala Solaris for CSM 9
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Serene Repose
Saanen Freight Service
1053
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Posted - 2014.03.17 17:37:00 -
[5] - Quote
Are you using the same ID and password on the forum here as you use on your account? You know you're not supposed to....Oh. Wait. Nevermind. I have sworn upon the altar of God eternal hostility toward every form of tyranny over the mind of man.-á |
WASPY69
Deep Core Mining Inc. Caldari State
206
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Posted - 2014.03.17 18:24:00 -
[6] - Quote
I've sent a few petitions/tickets in the past, and recently, and I always get a reply within 2 days (usually the next day). To be honest, considering how many **** petitions the GM's and Devs need to sort through I'm actually impressed with their response times. So +1 CCP for your excellent support service! <3 |
NightCrawler 85
Phoibe Enterprises
1496
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Posted - 2014.03.17 20:07:00 -
[7] - Quote
For things like this (hacked account) it does not seem uncommon that it takes a week or two before its sorted out from what i have been told.
The wait might be frustrating, but this also ensures that everything can be checked and double checked and leaves no doubt about who is the proper owner of the account and the assets. Phoibe Enterprises official recruitment thread The Eve Reader - -áAudio Recordings of Eve Chronicles
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Unsuccessful At Everything
The Troll Bridge
10926
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Posted - 2014.03.17 20:09:00 -
[8] - Quote
Patience.
Running to the forums about petition response times is like sitting in a rocking chair. It gives you something to do, but it doesn't get you anywhere.
Write that down. Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Erotica 1
Krypteia Operations CODE.
4351
|
Posted - 2014.03.17 20:10:00 -
[9] - Quote
How serious is this? Who are your other characters? See Bio for isk doubling rules. If you didn't read bio, chances are you funded those who did. |
Kinjun Asanari
State War Academy Caldari State
0
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Posted - 2014.03.17 20:57:00 -
[10] - Quote
Erotica 1 wrote:How serious is this? Who are your other characters?
This is a separate account that was not compromised. My main is 130m sp 2006 char! Pretty serious! Guy accepted my convo, I called him a "piece of s***" and he closed convo. |
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Azami Nevinyrall
Red Federation RvB - RED Federation
1707
|
Posted - 2014.03.17 23:14:00 -
[11] - Quote
Give CCP some time, creating multiple petitions isn't going to make it go faster!
This is why people should change their passwords frequently/not share accts/good antivirus....etc etc
I dunno how they handle these things nowadays, but I remember WAY back in the day I had my account hacked. CCP locked it and emailed me letting me know that my acct was hacked. After a few days and my **** returned, all was well. New player experience, more highsec PvE missions, casual play, balance, counters to AFK cloaking, expanding the NEX store, and Power Projection.
Azami Nevinyrall for CSM9! |
Kinjun Asanari
State War Academy Caldari State
0
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Posted - 2014.03.18 12:00:00 -
[12] - Quote
Azami Nevinyrall wrote:Give CCP some time, creating multiple petitions isn't going to make it go faster!
This is why people should change their passwords frequently/not share accts/good antivirus....etc etc
I dunno how they handle these things nowadays, but I remember WAY back in the day I had my account hacked. CCP locked it and emailed me letting me know that my acct was hacked. After a few days and my **** returned, all was well.
What really bothers me is that my character is still being logged into (even as I write this, my char is online).. and no response from CCP since Sunday. |
Rashnu Gorbani
Federal Navy Academy Gallente Federation
20
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Posted - 2014.03.18 12:16:00 -
[13] - Quote
The longest I waited for a petition was over a week. But it wasn't as urgent. Just hope that the guy will skill your character in right direction then everything will be ok when you get it back :) |
Pak Narhoo
Splinter Foundation
1383
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Posted - 2014.03.18 12:24:00 -
[14] - Quote
Rashnu Gorbani wrote:The longest I waited for a petition was over a week. But it wasn't as urgent. Just hope that the guy will skill your character in right direction then everything will be ok when you get it back :)
I fear it will be more along the line of all of his assets sold and the isk transferred to a RMT alt.
I hope CCP can fix this for the OP. |
Cannibal Kane
Cannibal Empire
3394
|
Posted - 2014.03.18 12:33:00 -
[15] - Quote
Kinjun Asanari wrote:Erotica 1 wrote:How serious is this? Who are your other characters? This is a separate account that was not compromised. My main is 130m sp 2006 char! Pretty serious! Guy accepted my convo, I called him a "piece of s***" and he closed convo.
That might have been a mistake. I fully expect and would not be suprised if the dude biomass the char now.
"I saw him fight by the monument in Jita. He flowed in his Machariel like a Shinto spirit, 800MM shells sprouting in his passing. His hair flowed in the corona of his target's warp core breach. It was truly majestic. And while everyone stared in awe I stole the loot and ran off. Because I am like that." - NEONOVUS |
J'Poll
CDG Playgrounds Affirmative.
3831
|
Posted - 2014.03.18 13:27:00 -
[16] - Quote
Kinjun Asanari wrote:I have an open petition since Saturday (20140315-3562522-AB65AF4A) regarding not being able to access my account. Received a response asking for account info, and then it was forwarded to "billing." Today I log in and my main account char (which I cannot access) is logged in and in a different corp. I responded to the petition that my account has been compromised, but nothing. How long do these things take?
That should teach you for:
A. Giving someone else your account details.
B. Buy stuff from shady websites.
I really love when people do stuff that gets their accounts stolen and then come over the to forums complaining. Personal channel: Crazy Dutch Guy
Ever wanted to PvP but can't find people to fly with. Look no further and this chat: Redemption Road |
Kinjun Asanari
State War Academy Caldari State
0
|
Posted - 2014.03.18 13:37:00 -
[17] - Quote
J'Poll wrote:Kinjun Asanari wrote:I have an open petition since Saturday (20140315-3562522-AB65AF4A) regarding not being able to access my account. Received a response asking for account info, and then it was forwarded to "billing." Today I log in and my main account char (which I cannot access) is logged in and in a different corp. I responded to the petition that my account has been compromised, but nothing. How long do these things take? That should teach you for: A. Giving someone else your account details. B. Buy stuff from shady websites. I really love when people do stuff that gets their accounts stolen and then come over the to forums complaining.
and I love people who assume Facts and make them up out of thin air. neither of what you said has ever happened on my account. In fact I rarely play I just log on to change my skills. |
Azami Nevinyrall
Red Federation RvB - RED Federation
1707
|
Posted - 2014.03.18 14:16:00 -
[18] - Quote
Kinjun Asanari wrote:Azami Nevinyrall wrote:Give CCP some time, creating multiple petitions isn't going to make it go faster!
This is why people should change their passwords frequently/not share accts/good antivirus....etc etc
I dunno how they handle these things nowadays, but I remember WAY back in the day I had my account hacked. CCP locked it and emailed me letting me know that my acct was hacked. After a few days and my **** returned, all was well. What really bothers me is that my character is still being logged into (even as I write this, my char is online).. and no response from CCP since Sunday. I do not know exactly what to say here, and I really cannot help you out here.
Its best just to be patient.
Can you log into that acct? Can you gain access to it VIA password reset? Is there an API key to track any movements of items?
If/when you gain access to that account/character go through all the transactions and contracts. Then you'll have a dumb idea of what went where, and go from there with CCP to get it back! New player experience, more highsec PvE missions, casual play, balance, counters to AFK cloaking, expanding the NEX store, and Power Projection.
Azami Nevinyrall for CSM9! |
J3ssica Alba
Federal Navy Academy Gallente Federation
1207
|
Posted - 2014.03.18 14:22:00 -
[19] - Quote
Maybe go make a limerick in the limerick thread, I see GMs are hangin' out there This is my signature. There are many others like it, but this one is mine.-á Without me, my signature is useless. Without my signature, I am useless |
Caviar Liberta
Moira. Villore Accords
489
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Posted - 2014.03.18 14:28:00 -
[20] - Quote
Pak Narhoo wrote:Rashnu Gorbani wrote:The longest I waited for a petition was over a week. But it wasn't as urgent. Just hope that the guy will skill your character in right direction then everything will be ok when you get it back :) I fear it will be more along the line of all of his assets sold and the isk transferred to a RMT alt. I hope CCP can fix this for the OP.
I would imagine that once CCP confirms that the owner isn't the person logging into the account that anything done from the time the petition was filed would get rolled back. |
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Azami Nevinyrall
Red Federation RvB - RED Federation
1710
|
Posted - 2014.03.18 14:38:00 -
[21] - Quote
Caviar Liberta wrote:Pak Narhoo wrote:Rashnu Gorbani wrote:The longest I waited for a petition was over a week. But it wasn't as urgent. Just hope that the guy will skill your character in right direction then everything will be ok when you get it back :) I fear it will be more along the line of all of his assets sold and the isk transferred to a RMT alt. I hope CCP can fix this for the OP. I would imagine that once CCP confirms that the owner isn't the person logging into the account that anything done from the time the petition was filed would get rolled back. They can't "Rollback" one character. Just like how they can't remove any skills implanted in your skull. They'll just replace ISK, and whatever major assets they can. New player experience, more highsec PvE missions, casual play, balance, counters to AFK cloaking, expanding the NEX store, and Power Projection.
Azami Nevinyrall for CSM9! |
J'Poll
CDG Playgrounds Affirmative.
3831
|
Posted - 2014.03.18 16:29:00 -
[22] - Quote
Kinjun Asanari wrote:J'Poll wrote:Kinjun Asanari wrote:I have an open petition since Saturday (20140315-3562522-AB65AF4A) regarding not being able to access my account. Received a response asking for account info, and then it was forwarded to "billing." Today I log in and my main account char (which I cannot access) is logged in and in a different corp. I responded to the petition that my account has been compromised, but nothing. How long do these things take? That should teach you for: A. Giving someone else your account details. B. Buy stuff from shady websites. I really love when people do stuff that gets their accounts stolen and then come over the to forums complaining. and I love people who assume Facts and make them up out of thin air. neither of what you said has ever happened on my account. In fact I rarely play I just log on to change my skills.
So, how did someone else got possession of your character.
Only other option I can think of is:
"password" is not a GOOD password to protect your account
Neither is 123456789 Or any other easily guessed code.
Basically, any random reason why someone got your log in code can be traced back to a shortcoming of your own actions. As the odds are that someone randomly guessed your account name is between zero and nill Odds that they then randomly match your password to that account name is even lower.
P.s. Option B can happen even without you knowing. There is something called Keyloggers... Personal channel: Crazy Dutch Guy
Ever wanted to PvP but can't find people to fly with. Look no further and this chat: Redemption Road |
Kinjun Asanari
State War Academy Caldari State
0
|
Posted - 2014.03.19 18:57:00 -
[23] - Quote
I would actually like a response from a dev/gm on this: it has been over 4 days with no response to my petition, the character remains logged in and has been played according to battleclinic.
I know most people dont care, but if it were your account, the account should at least be frozen until the investigation is completed. This hasnt even been done. |
Marsha Mallow
143
|
Posted - 2014.03.19 19:45:00 -
[24] - Quote
Try petition it from this one under the "Stuck" category. It might be abusing the system, but it's the only way to get a GM response fast. I've had to petition hacked corpmates accounts as they were disposing of assets/selling the character in the past. Still took a week to resolve though. - |
Kinjun Asanari
State War Academy Caldari State
0
|
Posted - 2014.03.22 14:41:00 -
[25] - Quote
bump. It has now been 7 days since I opened up my petition. NO RESPONSE. SOMEONE IS STILL PLAYING MY 130m SP MAIN. |
Kinjun Asanari
State War Academy Caldari State
0
|
Posted - 2014.03.23 16:22:00 -
[26] - Quote
8 days and counting with no help from anyone at ccp. Petition remains unanswered and the hacker remains playing my main. |
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ISD LackOfFaith
ISD Community Communications Liaisons
1284
|
Posted - 2014.03.23 16:45:00 -
[27] - Quote
Quote: 14. Bumping outside the EVE Marketplace and Alliance & Corporation Recruitment channels is prohibited.
The bumping of posts to alter the order of the thread listing on a forum is prohibited outside the EVE Marketplace and Alliance & Corporation Recruitment forum channels. Within the EVE Marketplace section of the forums, each forum category has its own rules regarding acceptable bumping for sales threads clearly listed in the stickies.
22. Post constructively.
Negative feedback can be very useful to further improve EVE Online provided that it is presented in a civil and factual manner. All users are encouraged to honestly express their feelings regarding EVE Online and how it can be improved. Posts that are non-constructive, insulting or in breach of the rules will be deleted regardless of how valid the ideas behind them may be. Users are also reminded that posting with a lack of content also constitutes non-constructive posting.
The forums are not an appropriate feedback venue for CCP's GM team. It is not their duty to read the forum, or to respond to anything other than support tickets. Please use the support ticket system, as it may be. You can submit a new support ticket (which may bump you to the end of the queue), or just wait. It is also possible that the GMs are fully aware of your problem, and are just taking their time with the investigation. Whatever it may be, bringing it to the forums accomplishes nothing constructive at best, and amounts to inflammatory posting at worst.
Thread locked. ISD LackOfFaith Commander Community Communication Liaisons (CCLs) Interstellar Services Department I do not respond to Eve Mail or anything other than the forums. |
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