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Old Hoshi
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Posted - 2003.09.24 13:42:00 -
[1]
I have had an outstanding issue with my account for nearly 2 1/2 months now, and that being I cannot train skills on it.
I have numerous open tickets in which I was told its a database 'error' on the account, which requires CCP to fix, and not the GM's. Fair enough, 3 weeks later with nothing still working, I mailed yet again at least asking for some communication regarding what is going on - and still nothing.
What now? I can't see what I can do to attempt to get this problem resolved, or at least some communication going on it.
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Master Scy
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Posted - 2003.09.24 13:57:00 -
[2]
I'd ask for a refund at this point...
-----------------------------
You think Marco Polo said
"Damn Mongolians were camping that cave entry into the next valley the entire day, you can't get friggin anywhere in the world with those damn griefer tribes all over the place" ?
-Indigo Seqi
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Daesdemona
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Posted - 2003.09.24 14:00:00 -
[3]
seriously, if you lost months of skills, start a new char and request a refund.
-----------------------------------------------
Bart: "Do you even have a job any more?"
Homer: "I think its obvious that I Don't"
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Faustus
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Posted - 2003.09.24 14:56:00 -
[4]
This happened to me and I had to start a new char. Eventually they fixed it and I was left with 2 chars with 400k skill points each. I would have preferred one with 800k. Anyway, it took 3 weeks to solve and I didn't get any isk compo, but they did give me skill points back.
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Jorev
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Posted - 2003.09.24 15:02:00 -
[5]
Edited by: Jorev on 24/09/2003 15:03:00
 Quote:
I have had an outstanding issue with my account for nearly 2 1/2 months now, and that being I cannot train skills on it.
I have numerous open tickets in which I was told its a database 'error' on the account, which requires CCP to fix, and not the GM's. Fair enough, 3 weeks later with nothing still working, I mailed yet again at least asking for some communication regarding what is going on - and still nothing.
What now? I can't see what I can do to attempt to get this problem resolved, or at least some communication going on it.
Cancel your account and quit playing this bugged game. That is how you resolve this problem and get some communication going on it.
Horizons is scheduled for release on 11/11. www.istaria.com
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Revolution
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Posted - 2003.09.24 15:02:00 -
[6]
M Hoshi has a hell of a lot more skill points than 400k.
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Cortex Reaver
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Posted - 2003.09.24 15:07:00 -
[7]
Agreed. . . hopefully you paid with a credit card and can stop payment on them. Totally justified for such abyssmal support.
-CR
/*
Cortex Reaver
crtxreavr at trioptimum dot com
"They that can give up essential liberty to obtain a little
temporary safety deserve neither liberty nor safety."
-Benjamin Franklin, 1759
*/ |
Zodiac Laserstorm
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Posted - 2003.09.24 15:37:00 -
[8]
One thing comes to mind here... 
Why did you NEVER ONCE join the help channel in game and bug someone from Polaris to help you? Or send eMails and bugged CCP and got on their nerves? If I want something fixed and nothing happens, I step on toes.
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Redan Chulipa
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Posted - 2003.09.24 16:10:00 -
[9]
Edited by: Redan Chulipa on 24/09/2003 16:10:34
Myself I grab some nuts...
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Gigi Ana
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Posted - 2003.09.24 16:28:00 -
[10]
Quote:
Myself I grab some nuts...
Sounds painful ... I'm glad I don't have any!
~Gigi~ |
Alexia Te'Len
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Posted - 2003.09.24 16:33:00 -
[11]
You went through the GM system, despite being told it's a CCP problem, and even then you waited three weeks before even considering mailing CCP.
What do you expect?
You want something done, mail the proper people and with _exact_ details about your problem.
No good asking about something the GMs may have recieved.
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Jorev
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Posted - 2003.09.24 17:05:00 -
[12]
Quote:
You went through the GM system, despite being told it's a CCP problem, and even then you waited three weeks before even considering mailing CCP.
What do you expect?
You want something done, mail the proper people and with _exact_ details about your problem.
No good asking about something the GMs may have recieved.
The experience most others and I have had with other online games, is that the GM staff is part of the game company's staff, and therefore communication between GMs and devs or tech support people should exist and be fluid.
This appears to not be the case with CCP and EVE, which adds to the service difficulties players are having.
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Stavros
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Posted - 2003.09.25 12:14:00 -
[13]
revoltuion said to post so i did.
phear it.
Stavros
--
"Keep On Flaming Lamers, Like Your Ships Did When We Ended You" |
feroci0us
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Posted - 2003.09.25 12:16:00 -
[14]
Edited by: feroci0us on 25/09/2003 12:19:49
revolution said to post so i did.
dont phear IT, phear HIM
HIM > IT
** Proud Member of the Fountain Alliance **
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bUBbLeS
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Posted - 2003.09.25 12:19:00 -
[15]
http://www.eve-i.de/article.php?id=47
from csm chat log (edited)
"Jash Illian> M Hoshi from the forums: I have had an outstanding issue with my account for nearly 2 1/2 months now, and that being I cannot train skills on it. I have numerous open tickets in which I was told its a database 'error' on the account, which requires CCP to fix, and not the GM's. Fair enough, 3 weeks later with nothing still working, I mailed yet again at least asking for some communication regarding what is going on - and still nothing.
TomB> Never heared about this skills bug before
TomB> Very weird...
Jash Illian> I saw it earlier on the general forum and figured to mention something.
TomB> Sorry I can't comment on this since I havn't had any information send to me about it :(
Jash Illian> http://oldforums.eveonline.com/?a=topic&threadID=34673 is M Hosthi's thread
TomB> thank you Jash, I'll check out his account "
Julius ceaser : "operor vos volo MCCCXXXVII laganum bUBbLeS?"
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Revolution
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Posted - 2003.09.25 13:02:00 -
[16]
Quote:
TomB> thank you Jash, I'll check out his account
So, what come of this Tom b?
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bUBbLeS
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Posted - 2003.09.25 14:56:00 -
[17]
*bump*
Julius ceaser : "operor vos volo MCCCXXXVII laganum bUBbLeS?"
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Zodiac Laserstorm
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Posted - 2003.09.25 15:02:00 -
[18]
Tomb is also customer support? wow, what DOESN't he do? 
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Old Hoshi
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Posted - 2003.09.25 15:14:00 -
[19]
Thanks guys, especially to Jash for asking at the CSM. Yesterday even i received an email telling me they have fixed the first problem, and will rebuild the character shortly.
Cheers.
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