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Jenn aSide
Smokin Aces.
7554
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Posted - 2014.08.08 18:12:00 -
[1] - Quote
Demonfist wrote:Mr Epeen wrote:Demonfist wrote:
There's a slight difference between deciding you want to party all weekend and physically being unable to login. Thanks for not realizing that.
Really? Tell me how CCP would know you have a broken computer and are not just a lame duck that can't bear to go without a skill queue for a couple of days? Thinking it through before you post. Try it. Mr Epeen  Really as a subscription based service that we pay for, there shouldn't be a need to tell them anything, they should have a tool available in account settings to put my account on hold myself. Lacking that, they should do so simply because I've told them via support ticket that it is an issue beyond my control and if that isn't enough I've also posted a video of what the laptop was doing when it started for a friend that is a technician to get advice on what to do next.
Whole bunch of entitlement there.
CCP doesn't owe you anything, they never told you when you signed up for the accounts "hey, if something beyond your control happens, lets us know and we'll hold things up for you".
If people could just go to account services and put their account on hold, I know what I'd be doing every night when I log off. Even if you could only do it once per month or once per year, people would do it just to save the game time. You seem to emotionally involved to understand why what you are saying is a crappy idea.
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Jenn aSide
Smokin Aces.
7556
|
Posted - 2014.08.08 18:26:00 -
[2] - Quote
Demonfist wrote:
Why shouldn't I be entitled to manage a service I pay for? Sure CCP has no obligation to help me one time under circumstances beyond my control. Just as I'm under no obligation to keep paying them anymore if they refuse to give good customer service to a paying customer. They can be sure I'll complain loudly and proudly if they fail to give good customer support too. People deserve to know what kind of business they're getting involved with.
We already know what kind of business we are getting involved with: a video game company.
You give them money for access to EVE online, you have that and that's it. You have no reason to expect anything else.
I lol every time someone tries to hold the 'paying customer' thing over some company's head. Paying customer don't make you a God, it makes you someone who can stop paying if you don't like the service. |
Jenn aSide
Smokin Aces.
7556
|
Posted - 2014.08.08 18:37:00 -
[3] - Quote
Demonfist wrote:
You've never owned a business before, have you? If you had you'd know the fastest way to go out of business is being a **** to your clients.
You must be new to doing business with CCP.
And I highly doubt the loss of 13 accounts will kill EVE.
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Jenn aSide
Smokin Aces.
7557
|
Posted - 2014.08.08 19:04:00 -
[4] - Quote
Demonfist wrote:Jenn aSide wrote:Demonfist wrote:
You've never owned a business before, have you? If you had you'd know the fastest way to go out of business is being a **** to your clients.
You must be new to doing business with CCP. And I highly doubt the loss of 13 accounts will kill EVE. For every customer vocally complaining there are usually between 7 to 9 thinking the same thing but remaining silent. Something else you'd be aware of if you'd ever owned a business. I'm under tornado watches right now, would you be equally callous if the reason for my being unable to login was that my whole house had been blown away? I have a feeling you would. My advice? Never get a job doing customer relations. You suck at it.
What does your house getting blown away have anything to do with a subscription to an online game lol. You're right, I would be 'equally callous', especially if I didn't sell you "EVE Online Wind Damage Insurance" (available for 3 PLEX for 3 months).
But i guess you must be some kind of business owner right, and no matter how badly your customers screw things up for themselves you always give them a free ride, right?
I'll bet lol.
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