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Thread Statistics | Show CCP posts - 5 post(s) |
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CCP Phantom
C C P
C C P Alliance
4632
   |
Posted - 2014.09.02 12:04:00 -
[1] - Quote
Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.
The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread. Please not that this bug affects only the Mac client.
We apologize for this issue and the inconvenience caused by this bug.
CCP Phantom - Senior Community Representative - Volunteer Manager |
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Tiberius StarGazer
Thrall Nation
Brave Collective
445
|
Posted - 2014.09.02 12:13:00 -
[2] - Quote
NOOOOOOOOO!
Oh well time to switch over to the windows partition. |
Hibasot
Dark-Rising
Executive Outcomes
0
|
Posted - 2014.09.02 12:14:00 -
[3] - Quote
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer...... |
Raiz Nhell
Veni Vidi Vici Reloaded
367
|
Posted - 2014.09.02 12:14:00 -
[4] - Quote
According to the thread in the Mac sub forum it's been happening for at least a few DTs, with no fix...
It's just seems like all Mac clients rather than a few...
There is no such thing as a fair fight...
If your fighting fair you have automatically put yourself at a disadvantage. |
Rotineque Severasse
Operation Superiority
Bleak Horizon Alliance.
5
|
Posted - 2014.09.02 12:16:00 -
[5] - Quote
CCP Phantom wrote:Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.
The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread.
We apologize for this issue and the inconvenience caused by this bug.
Possible work around, credit to Yagnori for finding this.
It seems something is looking for COMPUTERNAME to be set.
export COMPUTERNAME='...' then relaunching worked for me
|
Nicholas Goldfinder
Nicholas Goldfinder Corporation
10
|
Posted - 2014.09.02 12:17:00 -
[6] - Quote
Rotineque Severasse wrote:CCP Phantom wrote:Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.
The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread.
We apologize for this issue and the inconvenience caused by this bug. Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me
Could you explain this better please? |
Helda Duvion
outer space pirates
Interstellar Confederation
0
|
Posted - 2014.09.02 12:18:00 -
[7] - Quote
CCP Phantom wrote:Unfortunately it will take some time to test and deploy this fix.
WHY don't you test BEFORE you put in the patch?! Has been several times now with always the same problems. At home i usually "install" every patch with the "Eve Online Repair" Tool, as nothing else works  |
showwe en Welle
Federal Organization for Outerspace Freedom
Circle-Of-Two
0
|
Posted - 2014.09.02 12:20:00 -
[8] - Quote
Rotineque Severasse wrote:[quote=CCP Phantom] Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me
It's works to me |
Raiz Nhell
Veni Vidi Vici Reloaded
367
|
Posted - 2014.09.02 12:21:00 -
[9] - Quote
Helda Duvion wrote:CCP Phantom wrote:Unfortunately it will take some time to test and deploy this fix. WHY don't you test BEFORE you put in the patch?! Has been several times now with always the same problems. At home i usually "install" every patch with the "Eve Online Repair" Tool, as nothing else works
They did test it...
Apparently it broke some clients on the 29th...
And now it's been rolled out to the rest of us...
I hate CCP bashing, I feel bad...
There is no such thing as a fair fight...
If your fighting fair you have automatically put yourself at a disadvantage. |
Nicholas Goldfinder
Nicholas Goldfinder Corporation
10
|
Posted - 2014.09.02 12:22:00 -
[10] - Quote
showwe en Welle wrote:Rotineque Severasse wrote:[quote=CCP Phantom] Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me It's works to me
How do you export computer name? |
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Buddha's Palm
Center for Advanced Studies
Gallente Federation
0
|
Posted - 2014.09.02 12:23:00 -
[11] - Quote
showwe en Welle wrote:Rotineque Severasse wrote:[quote=CCP Phantom] Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me It's works to me
do you mind sharing specific directions to how to do this for us less computer davy folk?....please, lol |
Volcane Nephilim
The Magic Roundabout Initiative
2
|
Posted - 2014.09.02 12:23:00 -
[12] - Quote
Rotineque Severasse wrote:Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me
This works for me, open a terminal and type:
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app |
Amanda Fuller
Ember Inc.
Curatores Veritatis Alliance
2
|
Posted - 2014.09.02 12:24:00 -
[13] - Quote
Rotineque Severasse wrote:Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me
Yes, that fixes it.
Running on the terminal
export COMPUTERNAME='...'
/Applications/EVE\ Online.app/Contents/MacOS/launcher
|
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CCP Phantom
C C P
C C P Alliance
4634
|
Posted - 2014.09.02 12:24:00 -
[14] - Quote
Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......
This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.
CCP Phantom - Senior Community Representative - Volunteer Manager |
|
Nicholas Goldfinder
Nicholas Goldfinder Corporation
10
|
Posted - 2014.09.02 12:24:00 -
[15] - Quote
Does the workaround above work on Mac as well?
If so, how do you perform the fix on a Mac? |
Nicholas Goldfinder
Nicholas Goldfinder Corporation
10
|
Posted - 2014.09.02 12:25:00 -
[16] - Quote
CCP Phantom wrote:Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer...... This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.
I am sure the dev department is on it.
At the same time could you give use a rough estimate of the time window required to do the job?
Thank you in advance. |
Scipio Artelius
The Vendunari
End of Life
6733
|
Posted - 2014.09.02 12:26:00 -
[17] - Quote
CCP Phantom wrote:Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer...... This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.
Thanks guys.
Crap happens, but when it does, I'm glad you are working on it quickly.
This is the first time in a year that my client has been broken. So while it's frustrating, in general the Mac client is quite good.
Come Win At Eve - Join The Vendunari
LAGL 4 LYF |
Ragga Muffin
The Bremen Town Musicians
U.C.F. Alliance
5
|
Posted - 2014.09.02 12:28:00 -
[18] - Quote
CCP Phantom wrote:Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer...... This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.
Compensation, my friends, do not hear about compensation .... |
Nicholas Goldfinder
Nicholas Goldfinder Corporation
10
|
Posted - 2014.09.02 12:28:00 -
[19] - Quote
Volcane Nephilim wrote:Rotineque Severasse wrote:Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me This works for me, open a terminal and type: export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
THIS SOLVES THE PROBLEM FOR ME AS WELL. |
|
CCP Phantom
C C P
C C P Alliance
4635
|
Posted - 2014.09.02 12:30:00 -
[20] - Quote
Nicholas Goldfinder wrote:could you give use a rough estimate of the time window required to do the job?
That completely depends on the fix and is unknown to me. A full client re-build can take several hours, but maybe the fix does not require a complete new build.
In the meanwhile I would like to point to a potential workaround: https://forums.eveonline.com/default.aspx?g=posts&m=4978791#post4978791
CCP Phantom - Senior Community Representative - Volunteer Manager |
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Vincent Strahle
Dubius Praedator
The Council Of Imurukka
0
|
Posted - 2014.09.02 12:31:00 -
[21] - Quote
Alright the linux solution works on mac also. Just make sure to run the launcher from same terminal you ran "export" on.
So open terminal, export, then cd to launcher folder and ./launcher |
Major Floor
Per.ly
The 20 Minuters
0
|
Posted - 2014.09.02 12:32:00 -
[22] - Quote
Open terminal (cmd space, type "terminal", enter) and paste in the following and hit enter:
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
|
Raiz Nhell
Veni Vidi Vici Reloaded
367
|
Posted - 2014.09.02 12:33:00 -
[23] - Quote
That fix tells me I have "no usable frozen versions"
Is the volcano defrosting my usable versions...
There is no such thing as a fair fight...
If your fighting fair you have automatically put yourself at a disadvantage. |
Vamp Talvanen
Brave Newbies Inc.
Brave Collective
1
|
Posted - 2014.09.02 12:33:00 -
[24] - Quote
Volcane Nephilim wrote:Rotineque Severasse wrote:Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me This works for me, open a terminal and type: export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
this worked for me |
epicurus ataraxia
Lazerhawks
1194
|
Posted - 2014.09.02 12:34:00 -
[25] - Quote
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
in a terminal window worked for me, I put it in before the patch downloaded all is good.
Fastest it has logged in in months
There is one EvE. Many people. Many lifestyles. WE are EvE |
Buddha's Palm
Center for Advanced Studies
Gallente Federation
1
|
Posted - 2014.09.02 12:35:00 -
[26] - Quote
Nicholas Goldfinder wrote:Does the workaround above work on Mac as well?
If so, how do you perform the fix on a Mac?
1)copy and paste the following line in terminal: export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
2)change the word 'hostname' to your computers name
3)hit enter |
Hibasot
Dark-Rising
Executive Outcomes
0
|
Posted - 2014.09.02 12:36:00 -
[27] - Quote
CCP Phantom wrote:Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer...... This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.
Im sorry but sometimes we have to take advice from non-debs to get the job done - thanks Yagnori the system now works..!
Open a terminal and copy paste the following:
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app |
Raiz Nhell
Veni Vidi Vici Reloaded
367
|
Posted - 2014.09.02 12:37:00 -
[28] - Quote
Major Floor wrote:Open terminal (cmd space, type "terminal", enter) and paste in the following and hit enter:
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
This one works... The other one was the frozen one...
There is no such thing as a fair fight...
If your fighting fair you have automatically put yourself at a disadvantage. |
Gavascon
need more power inc.
Voodoo Conglomerate
0
|
Posted - 2014.09.02 12:37:00 -
[29] - Quote
having the same problem as everyone else.
except: i'm not as savvy as the rest of you.
how, or where, do i find the directory to enter the corrections? |
tangata k+ìhuru
State Protectorate
Caldari State
1
|
Posted - 2014.09.02 12:39:00 -
[30] - Quote
on linux with Wine the client is broken too.
this is the wine log output:
Quote:
EVE Client version 8.47 build 823124 starting 14:32:33
Cerberus localization module loaded on client
fixme:heap:HeapSetInformation 0x490000 0 0x336b54 4
EVE Client version 8.47 build 823124 started 14:32:33
fixme:heap:HeapSetInformation 0x98f0000 0 0x33970c 4
An exception has occurred. It has been logged in the log server as exception #1
Yesterday i lost a 100mil ship because of game freeze and when i reconnected i was in pod.
Some days ago, the server was inaccessible for a full day.
There is always bugs, all the time and of course it is never ccp fault, and when you ask for a refund because you lost a ship because of their socket close bugs and others, they don't reply or say no.
And we are paying them for this. If it is so buggy and unplayable, stop making pay peoples, make it open source |
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Zen Dad
Solitary Sad Bastard in Space II
272
|
Posted - 2014.09.02 12:43:00 -
[31] - Quote
Too complex for my old brain - I'll be patient. |
Volcane Nephilim
The Magic Roundabout Initiative
3
|
Posted - 2014.09.02 12:43:00 -
[32] - Quote
Gavascon wrote:having the same problem as everyone else.
except: i'm not as savvy as the rest of you.
how, or where, do i find the directory to enter the corrections?
Go to the search glass top right, type 'terminal' and choose the application you find. Then just enter the command anywhere, do this every time you want to start the game.
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
Exactly as there, the direction of the quotes matter etc so copy/paste |
Hikage Musha
Imperial Academy
Amarr Empire
0
|
Posted - 2014.09.02 12:43:00 -
[33] - Quote
Yes, copying and pasting
export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
in Terminal also solved the problem for me. Thanks, OP. |
tangata k+ìhuru
State Protectorate
Caldari State
1
|
Posted - 2014.09.02 12:43:00 -
[34] - Quote
That just prove that before releasing the patch, they only tested on windows apparently. And this is supposed to be professionals developers... |
tangata k+ìhuru
State Protectorate
Caldari State
1
|
Posted - 2014.09.02 12:43:00 -
[35] - Quote
That just prove that before releasing the patch, they only tested on windows apparently. And this is supposed to be professionals developers...
Settings the environnement variable computername is fixing it also on linux and wine.
For linux edit .bashrc and add at the end of file:
export COMPUTERNAME = `hostname -f` |
Uthetys
Iris Covenant
The Gorgon Empire
2
|
Posted - 2014.09.02 12:44:00 -
[36] - Quote
I had to help to my alliance in protecting TCU, and now I can not do that. i so sad((( |
Gavascon
need more power inc.
Voodoo Conglomerate
0
|
Posted - 2014.09.02 12:49:00 -
[37] - Quote
Volcane Nephilim wrote:Gavascon wrote:having the same problem as everyone else.
except: i'm not as savvy as the rest of you.
how, or where, do i find the directory to enter the corrections? Go to the search glass top right, type 'terminal' and choose the application you find. Then just enter the command anywhere, do this every time you want to start the game. export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app Exactly as there, the direction of the quotes matter etc so copy/paste
worked like a charm. thanks for the simple instructions. fly safe.
|
Jonas Risidan
Brave Provisions
Brave Collective
0
|
Posted - 2014.09.02 12:49:00 -
[38] - Quote
I can confirm that the workaround works :) It boots even faster then it ever did now :P |
Caraz
Security Mission Runners Spec Ops
0
|
Posted - 2014.09.02 12:51:00 -
[39] - Quote
The fix works.
Here is a variation for PlayOnLinux Users.
export COMPUTERNAME="hostname -f";/usr/share/playonlinux/playonlinux --run "NAME OF VIRTUAL DRIVE HERE"
Example:
export COMPUTERNAME="hostname -f";/usr/share/playonlinux/playonlinux --run "EVE online" |
Ombro Chanlin
Minexcorp Industries
1
|
Posted - 2014.09.02 12:54:00 -
[40] - Quote
exporting works for me, also:
Quote:export COMPUTERNAME = `hostname -f`
and then lanching the game from the console. Seems no further prob arises. |
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Guhl Duchatt
I N E X T R E M I S
Circle-Of-Two
0
|
Posted - 2014.09.02 13:01:00 -
[41] - Quote
Hmm.. looks like everything except an empty string works.. i wonder what this is for.. |
Sis Ta
Ravenstar Business Solutions
0
|
Posted - 2014.09.02 13:01:00 -
[42] - Quote
Hi guys, just wanted to add that my launcher isn't working properly either. It looks like html code page. I tried the work-around thing and after supplying me with lots of "cant load stuff", "things not compatible", "things not accessible" etc, eventually it worked. But launcher still is weird. |
Oriaven Enaka
Wrath of Angels
Vanguard.
0
|
Posted - 2014.09.02 13:12:00 -
[43] - Quote
Just curious for future reference, when the EVE launcher has problems, or the game doesn't load, what logfiles are you guys looking at to get clues? I am curious where this variable showed as problematic.
Was it useful to use some of the logs noted here:
https://wiki.eveonline.com/en/wiki/Mac_bug_reporting#Generating_Log_Files ? |
Kanon Blackstar
Republic Military School
Minmatar Republic
0
|
Posted - 2014.09.02 13:16:00 -
[44] - Quote
Okay read through this whole thing and no one has posted simple easy follow directions on how to enact the workaround.
1. How do you open a terminal in a mac? (Not everyone knows)
2. Do we type this as is or is there something in this line that needs changed? ( export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app ) |
metalravenous
S0utherN Comfort
DARKNESS.
35
|
Posted - 2014.09.02 13:17:00 -
[45] - Quote
Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......
dont use mac problem solved |
Volcane Nephilim
The Magic Roundabout Initiative
3
|
Posted - 2014.09.02 13:20:00 -
[46] - Quote
Kanon Blackstar wrote:Okay read through this whole thing and no one has posted simple easy follow directions on how to enact the workaround.
1. How do you open a terminal in a mac? (Not everyone knows)
2. Do we type this as is or is there something in this line that needs changed? ( export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app )
See https://forums.eveonline.com/default.aspx?g=posts&m=4978870#post4978870 |
W Sherman Elric
Blackstone Holdings
Sev3rance
2
|
Posted - 2014.09.02 13:33:00 -
[47] - Quote
after copy and paste export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app in terminal I receive Applications/EVE\ Online.app" does not exist
So the work around is not really working for me
|
deteidos02
Vice Legion
0
|
Posted - 2014.09.02 13:37:00 -
[48] - Quote
Do you think we can play tonight, and that we may be small "gifts"? |
Volcane Nephilim
The Magic Roundabout Initiative
3
|
Posted - 2014.09.02 13:38:00 -
[49] - Quote
W Sherman Elric wrote:after copy and paste export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app in terminal I receive Applications/EVE\ Online.app" does not exist
So the work around is not really working for me
your eve client is probably installed in a weird place then so it would be different to yours, would need more info about your setup to really be able to help
|
DlCK PETER JOHNSON
IGBFT Holding
I Got Banned For That
1
|
Posted - 2014.09.02 13:48:00 -
[50] - Quote
tangata k+ìhuru wrote:
Yesterday i lost a 100mil ship because of game freeze and when i reconnected i was in pod.
Some days ago, the server was inaccessible for a full day.
There is always bugs, all the time and of course it is never ccp fault, and when you ask for a refund because you lost a ship because of their socket close bugs and others, they don't reply or say no.
And we are paying them for this. If it is so buggy and unplayable, stop making pay peoples, make it open source
Sounds to me like someone forgot the first rule of EVE Online:
Always fly what you can afford to lose.
Besides, 100 mil isk isn't that much. Its what, a few hours of mining or mission running in high sec? |
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Talius Enedar
Boru Industries
0
|
Posted - 2014.09.02 13:56:00 -
[51] - Quote
Volcane Nephilim wrote:W Sherman Elric wrote:after copy and paste export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app in terminal I receive Applications/EVE\ Online.app" does not exist
So the work around is not really working for me
your eve client is probably installed in a weird place then so it would be different to yours, would need more info about your setup to really be able to help
Similar here. I imagine this has something to do with the fact that Steam likes to place things in ambiguous and ridiculous folders. |
Andrew Breslin
The Scope
Gallente Federation
0
|
Posted - 2014.09.02 14:06:00 -
[52] - Quote
For people who don't know how to do this work around, it's relatively straight forward.
1) Open your applications area and scroll down to Utilities
2) Open it and look for terminal
3) Once open, copy "/Applications/EVE\ Online.app/Contents/MacOS/launcher" (excluding the quotation marks) and just paste it into the terminal area.
4) Press enter and the launcher should open by itself. It will come up as a different icon compared to what will usually pop up.
This is what worked for me, and i haven't messed around with EVE's files or moved it or anything like that. Can't say it will work for everyone but that's how i did it.
N.B. You should leave terminal RUNNING the whole time you are using the game. I closed mine and the game shut down with it so just keep that in mind. i'm not tech savvy so if a captain wants to explain why that happened, feel free to.
Edit - I can no longer access the game using this way. not sure if it's because of closing the terminal or what... |
Chitlin Soulfood
Federal Navy Academy
Gallente Federation
1
|
Posted - 2014.09.02 14:17:00 -
[53] - Quote
To fix the problem on Mac with Steam I had to do the following:
1) Open a Terminal window.
2) type this: sudo pico /etc/launchd.conf
* You'll have to type in your password.
3) In the text editor, copy/paste this: setenv COMPUTERNAME anyname
4) Press CTRL-O and hit enter to write the file.
5) Press CTRL-X to exit the editor.
3) type this: launchctl < /etc/launchd.conf; sudo launchctl < /etc/launchd.conf
* This applies the changes to launchctl without having to restart the computer.
After that, Eve started fine.
The reason the original workaround posted above won't work for Steam is because of the way Eve needs to be loaded from Steam itself. This fixes the problem by making the COMPUTERNAME environment variable operating system wide. So you can just start Eve normally. This should work for non-Steam OS X users as well. |
Artemis Dalvik
Science and Trade Institute
Caldari State
0
|
Posted - 2014.09.02 14:20:00 -
[54] - Quote
CCP Phantom wrote:Hibasot wrote:Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer...... This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.
After the most basic blunder a developer can make occurs, something certainly can be done. I think a little diligence and testing is in order. |
grumpychops
Non Nobis
1
|
Posted - 2014.09.02 14:24:00 -
[55] - Quote
CCP- Since you guys obviously no longer test changes (as demonstrated in Crius), could you please make an attempt to be helpful in this situation.
You are preventing paying customers from playing the game. I understand that you cannot give a time estimate and are working on it.
Might I suggest that you do 2 things to notify us of updates to the fix:
1- Create a new thread in this section of the forum titled :"Mac issue updates" and lock it. This way we can subscribe to it, and get notifications when you unlock it, post updates, and lock it again. Subscribing to a thread that will no doubt be a dozen pages long by the end of the day is not a good option.
2- Post updates to the fix process on social media. Use both Facebook, Twitter and Google+. That way people who don't have constant forum access can get notifications.
Your current approach will just **** of a section of your customers that already feel forgotten by CCP. |
Elias Brygs
Scout's Regiment
0
|
Posted - 2014.09.02 14:26:00 -
[56] - Quote
Thought it'd be really cool to bring my MBPr to work and try to get some mining done while "working." Good on you CCP, for making sure I couldn't do that. Karma? |
Chromartix
Dissidence Dawn
Black Legion.
0
|
Posted - 2014.09.02 14:32:00 -
[57] - Quote
The temporary workaround works. However, chalk this up for another justification for developing a standalone Mac client. |
Chagar Ghasha
Malkys INC.
Yulai Federation
3
|
Posted - 2014.09.02 14:38:00 -
[58] - Quote
Amanda Fuller wrote:Rotineque Severasse wrote:Possible work around, credit to Yagnori for finding this. It seems something is looking for COMPUTERNAME to be set. export COMPUTERNAME='...' then relaunching worked for me Yes, that fixes it. Running on the terminal export COMPUTERNAME='...' /Applications/EVE\ Online.app/Contents/MacOS/launcher
This DEFINITELY works. Well done whoever came up with this. |
Michael Mach
MachSeven
16
|
Posted - 2014.09.02 14:38:00 -
[59] - Quote
Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place? |
Chagar Ghasha
Malkys INC.
Yulai Federation
3
|
Posted - 2014.09.02 14:40:00 -
[60] - Quote
Michael Mach wrote:Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place?
How about they thank us for paying a subscription (Thats for those that don't plex their accounts) |
|
|
Fourth Gate
Native Freshfood
Minmatar Republic
1
|
Posted - 2014.09.02 14:42:00 -
[61] - Quote
grumpychops wrote:
Your current approach will just **** of a section of your customers that already feel forgotten by CCP.
The lack of vitriol in this thread is delightful compared to the nastiness of the "general population" of Eve customers. Please let's not descend into darkness. You're frustrated, that's ok- You're a paying customer and you can't play. Unfortunately sometimes things take time. I agree the mac client doesn't always get the love it deserves, but it exists, and that is certainly saying something in comparison to other developers. Autodesk for example- Design software. No way to run it on a mac except in a VM. The only reason I have to dirty my hands on windows is because of effing Autodesk Inventor.
@CCP: You have a mac client. Seriously. Remembering the days when I had to run the PC client as a VM, and before that I had to bootcamp my mac to run the client, and before that have two systems, one for getting stuff done and one for Eve, let me say thank you thank you thank you thank you for remembering us mac users at all. Most software developers go to the lowest common denominator, you made our lives easier. Thanks for working on the fix.
<3
I will cease ball licking now. |
Michael Mach
MachSeven
16
|
Posted - 2014.09.02 14:46:00 -
[62] - Quote
Chagar Ghasha wrote:Michael Mach wrote:Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place? How about they thank us for paying a subscription (Thats for those that don't plex their accounts)
They thank you by giving you access to the game and supporting the Mac client that only a very small minority of users will use. Secondly, PLEXing your account is more supportive to CCP due to the fact that a PLEX is marginally more expensive than a regular subscription.
So please, thank CCP and thank PLEXers for supporting the Mac client you, I, and a handful of other players use. |
iCharlie Rodius
Galaxy Dragon League
0
|
Posted - 2014.09.02 14:46:00 -
[63] - Quote
Since the fix doesn't work in my iMac (my only way to play it) you could try fix it soon or do something about it cause I have paid for X days of play and I wouldn't like not being able to play something I've paid for. You could extend the account days for the bug period until it's being fixed.
thank god I have skills planned for 2 days. |
Zen Dad
Solitary Sad Bastard in Space II
272
|
Posted - 2014.09.02 14:49:00 -
[64] - Quote
Michael Mach wrote:Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place?
Seconded. |
Anakin Sasen
Caldari Provisions
Caldari State
0
|
Posted - 2014.09.02 14:53:00 -
[65] - Quote
Wow this stinks... Now I'm wishing I would have not abandoned Windows and gotten rid of all my PC based computers... /me is sad |
Jake Entar
New Order Logistics
CODE.
4
|
Posted - 2014.09.02 14:59:00 -
[66] - Quote
I'm using steam so I can't do this. |
Volcane Nephilim
The Magic Roundabout Initiative
3
|
Posted - 2014.09.02 15:04:00 -
[67] - Quote
Jake Entar wrote:I'm using steam so I can't do this.
https://forums.eveonline.com/default.aspx?g=posts&m=4979213#post4979213 |
Jchehy Nbhryt
TALIBAN EXPRESS
0
|
Posted - 2014.09.02 15:14:00 -
[68] - Quote
[quote=Andrew Breslin]For people who don't know how to do this work around, it's relatively straight forward.
1) Open your applications area and scroll down to Utilities
2) Open it and look for terminal
3) Once open, copy "/Applications/EVE\ Online.app/Contents/MacOS/launcher" (excluding the quotation marks) and just paste it into the terminal area.
4) Press enter and the launcher should open by itself. It will come up as a different icon compared to what will usually pop up.
This is what worked for me, and i haven't messed around with EVE's files or moved it or anything like that. Can't say it will work for everyone but that's how i did it.
N.B. You should leave terminal RUNNING the whole time you are using the game. I closed mine and the game shut down with it so just keep that in mind. i'm not tech savvy so if a captain wants to explain why that happened, feel free to.
This is finally worked for me as well. THX
|
Zen Dad
Solitary Sad Bastard in Space II
276
|
Posted - 2014.09.02 15:17:00 -
[69] - Quote
Eve not working since downtime - been speaking to my wife since 1.00pm GMT - you know what, she is actually quite an interesting person........ |
Enhala
Ephemerid
8
|
Posted - 2014.09.02 15:20:00 -
[70] - Quote
Not sure if they fixed it or I was just lucky but I had no problem logging in. Using OSX 10.9.4 (Mavericks blehh). |
|
|
Arthur Aihaken
X A X
3782
|
Posted - 2014.09.02 15:22:00 -
[71] - Quote
Launched EVE today with the latest patch expecting the worst... worked fine.
OS X Mavericks 10.9.4.
I am currently away, traveling through time and will be returning last week. |
Michael Mach
MachSeven
17
|
Posted - 2014.09.02 15:25:00 -
[72] - Quote
Jchehy Nbhryt wrote:[quote=Andrew Breslin]For people who don't know how to do this work around, it's relatively straight forward.
1) Open your applications area and scroll down to Utilities
2) Open it and look for terminal
3) Once open, copy "/Applications/EVE\ Online.app/Contents/MacOS/launcher" (excluding the quotation marks) and just paste it into the terminal area.
4) Press enter and the launcher should open by itself. It will come up as a different icon compared to what will usually pop up.
This is what worked for me, and i haven't messed around with EVE's files or moved it or anything like that. Can't say it will work for everyone but that's how i did it.
N.B. You should leave terminal RUNNING the whole time you are using the game. I closed mine and the game shut down with it so just keep that in mind. i'm not tech savvy so if a captain wants to explain why that happened, feel free to.
This is finally worked for me as well. THX
Very simply put, every time you open an application, everything you see in the command line in Terminal using your workaround happens behind the scenes. The only difference here is that you're seeing it and have the option to close the process that owns the other processes of opening EVE. |
Trish McRush
New Eden Kingdom
0
|
Posted - 2014.09.02 15:27:00 -
[73] - Quote
It's 5 and a half hours after the mis-patch. Not able to play yet.
|
|
CCP Logibro
C C P
C C P Alliance
455
|
Posted - 2014.09.02 15:38:00 -
[74] - Quote
A fix has been deployed, and you should now be able to log into Tranquility. Please make sure you restart your launcher so as to download the fix. Again, we apologize for any inconvenience.
CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics
@CCP_Logibro |
|
Jake Entar
New Order Logistics
CODE.
4
|
Posted - 2014.09.02 15:39:00 -
[75] - Quote
nop |
Zen Dad
Solitary Sad Bastard in Space II
277
|
Posted - 2014.09.02 15:49:00 -
[76] - Quote
Yeehah - lets go get 'sploded.
Thx. |
|
CCP Explorer
C C P
C C P Alliance
2332
|
Posted - 2014.09.02 15:59:00 -
[77] - Quote
Trish McRush wrote:It's 5 and a half hours after the mis-patch. Not able to play yet. The fix was deployed at 15:00, 27 minutes before your post, can you make sure to restart your launcher to pick up the latest changes and let us know what happens, please.
Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @erlendur |
|
Nicholas Goldfinder
Nicholas Goldfinder Corporation
10
|
Posted - 2014.09.02 16:15:00 -
[78] - Quote
CCP Explorer wrote:Trish McRush wrote:It's 5 and a half hours after the mis-patch. Not able to play yet. The fix was deployed at 15:00, 27 minutes before your post, can you make sure to restart your launcher to pick up the latest changes and let us know what happens, please.
Thank you very much, CCP. :) |
Andrew Breslin
The Scope
Gallente Federation
1
|
Posted - 2014.09.02 16:16:00 -
[79] - Quote
Michael Mach wrote:Jchehy Nbhryt wrote:[quote=Andrew Breslin]For people who don't know how to do this work around, it's relatively straight forward.
1) Open your applications area and scroll down to Utilities
2) Open it and look for terminal
3) Once open, copy "/Applications/EVE\ Online.app/Contents/MacOS/launcher" (excluding the quotation marks) and just paste it into the terminal area.
4) Press enter and the launcher should open by itself. It will come up as a different icon compared to what will usually pop up.
This is what worked for me, and i haven't messed around with EVE's files or moved it or anything like that. Can't say it will work for everyone but that's how i did it.
N.B. You should leave terminal RUNNING the whole time you are using the game. I closed mine and the game shut down with it so just keep that in mind. i'm not tech savvy so if a captain wants to explain why that happened, feel free to.
This is finally worked for me as well. THX
Very simply put, every time you open an application, everything you see in the command line in Terminal using your workaround happens behind the scenes. The only difference here is that you're seeing it and have the option to close the process that owns the other processes of opening EVE.
Glad to help buddy
|
Guth'Alak
EVE University
Ivy League
18
|
Posted - 2014.09.02 16:23:00 -
[80] - Quote
if this is for the mac client, why do PC users have to download it? |
|
|
Caraz
Security Mission Runners Spec Ops
0
|
Posted - 2014.09.02 16:29:00 -
[81] - Quote
Started launcher normally. after the latest patch/fix from CCP was applied, the game launches properly again.
This is on linux under wine.
Thanks for the quick release CCP.
|
Vincent Athena
V.I.C.E.
2874
|
Posted - 2014.09.02 17:34:00 -
[82] - Quote
Guth'Alak wrote:if this is for the mac client, why do PC users have to download it?
Because there is, in fact, just one client for everyone. The only difference between the PC version and the Mac version is the inclusion of an emulator.
This issue must have been part of the client, not the emulator. Hence everyone gets the same update, whether you need it or not.
Oh, and now works for me using shortcuts to activate my clone clients. Thanks!
http://vincentoneve.wordpress.com/ |
DaCheat
Sea Hamster Legionnaires
The Unthinkables
5
|
Posted - 2014.09.02 17:46:00 -
[83] - Quote
My client still has the same issue as before after the "fix."
I even took the steps to clear all cache, bla bla.
Once the fresh download of the Eve Client finishes downloading that I started about 13hrs ago I'll do a full system reboot. See if that helps.
27" imac
Processor: -á2.8 GHz Intel Core i7
Memory: -á8 GB 1067 MHz DDR3
Graphics: -áATI Radeon HD 4850 512 MB
Software: -áOS X 10.9.4 (13E28) |
Alexis Antollare
Helion Production Labs
Independent Operators Consortium
6
|
Posted - 2014.09.02 17:47:00 -
[84] - Quote
CCP Logibro wrote:A fix has been deployed, and you should now be able to log into Tranquility. Please make sure you restart your launcher so as to download the fix. Again, we apologize for any inconvenience.
Looking great on my side. I didn't get the bugged launcher this morning (didn't log in), so I went straight from yesterday's release to the post fix patch today and everything is running fantastic.
Thank you guys for your attention to this issue. We Mac users thank you. |
SCIACARL MARTE
Regnum-Irae
Yulai Federation
9
|
Posted - 2014.09.02 17:57:00 -
[85] - Quote
CCP Phantom wrote:Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.
The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread.
We apologize for this issue and the inconvenience caused by this bug.
Player suggested workaround
Running on the terminal
export COMPUTERNAME='...'
/Applications/EVE\ Online.app/Contents/MacOS/launcher Thank you for pointing to this workaround. EVE community = best community!UPDATE: A fix has now been deployed. Please trying restarting your launcher before running the game again, and let us know if you have further issues.
IT WORK |
Crixus Agora
Center for Advanced Studies
Gallente Federation
0
|
Posted - 2014.09.02 18:08:00 -
[86] - Quote
Thank you, Devs! From all the Mac issues I've seen, this is the fastest turn around for a fix ever. Very happy to see the speed of this resolution! |
deteidos02
Vice Legion
2
|
Posted - 2014.09.02 18:21:00 -
[87] - Quote
it seems to be ok, this ccp |
Alexandre Auditore
Wise Humans Sword
0
|
Posted - 2014.09.02 19:18:00 -
[88] - Quote
THANKS CCP
|
Lelira Cirim
EVE University
Ivy League
144
|
Posted - 2014.09.02 20:32:00 -
[89] - Quote
Appreciate the fix! The uncanny inconvenient timing of it just makes me laugh. Serves me right staying up to 5:30am for DT fleet ops.
Do not actively tank my patience. || -áEvents Team -á|| -áUniWiki Team |
Coyote Laughing
28
|
Posted - 2014.09.02 22:07:00 -
[90] - Quote
Yes, you crashed me on one character and it wouldn't let me do the patch while the other one was still logged in.
I had to do a complete reset before it got over the nervous breakdown you put me through.
I've been having frequent fatal video card crashes and downloading the graphics drivers hasn't helped - this could be because I've been playing a FPS in 3D, removing that section of the upgrade hasn't helped either, as I don't have multiple GPUs.
Please give me a better solution than run DDX_Diags.
l8r \o/ |
|
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Fedmahn 'Midnyght' Kassad
Shrike Enterprises
0
|
Posted - 2014.09.02 22:40:00 -
[91] - Quote
I see a lot of posts in regards to the EVE Launcher not starting. But the issue I think a lot more people are currently having is that the Launcher is working fine, but you can't start the client from it. None of the work arounds are in regards to this. |
deteidos02
TunDraGon
Cynosural Field Theory.
2
|
Posted - 2014.09.03 11:02:00 -
[92] - Quote
No patch today i hope ?  |
Trish McRush
New Eden Kingdom
0
|
Posted - 2014.09.03 13:29:00 -
[93] - Quote
Next day, same problem. Can't log in again.
Oh, wait, a new patch is coming in.
Hope it's the problem solver.
Got some business to do .....
|
xNivax
University of Caille
Gallente Federation
0
|
Posted - 2014.09.03 13:30:00 -
[94] - Quote
Launcher updated and restarted, Mac restarted but still not able to connect to Tranquillity :-(( What to do? Also the workaround doesn't fix it :-(( |
Fedmahn 'Midnyght' Kassad
Shrike Enterprises
0
|
Posted - 2014.09.04 04:31:00 -
[95] - Quote
Alright, so I was having a problem where the launcher was working fine, but I could not log onto the game itself. I would sign in and then it wouldn't do anything. I took this opportunity to upgrade to the newest version of Mac OS and low and behold I can log in now. I am guessing this will be the fix for a few of you as it was for me.
tldr; Upgrade to newest version of Mac OS then try again. You can do this by going to the App store and on the right side you should see OS X Mavericks. It should be free to download. Hope this helps. |
xNivax
University of Caille
Gallente Federation
0
|
Posted - 2014.09.04 05:58:00 -
[96] - Quote
Everything is up-to-date..OS, Eve,.. still it says: "Could not connect to the specified address. Odds are that you have not established an internet connection, the server is not running or the server address or port number was wrong."
Server address: 87.237.38.200 Port 26000
Does the IP change depending on the players location? |
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