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Thread Statistics | Show CCP posts - 1 post(s) |
Gilbert Drillerson
DarkStar 1
Ascendant Frontier
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Posted - 2006.08.11 11:39:00 -
[1]
Edited by: Gilbert Drillerson on 11/08/2006 11:40:40
I know im not alone in this, you file a reimbursement petition and waiting ensues. Currently I have a reimbursement that has had no reply for a week.
That is frustrating because you never know when a GM will get around to looking at it.
I therefore suggest that CCP every evening before they go home, makes public the filing-date of the next reimbursement petition in the queue, that way atleast we would have an idea of how long we have to wait before anything happens.
All that would require is 2 minutes of a designated GM's time and a sticky somewhere on theese forums.
Simple, yet very effective :)
BTW. Lets not make this a thread about petition waiting times or petitions in general, all i want to achieve, is some information i can use when filing so I can brace myself for the waiting period.
/Gil
Dont get mad - Get even |
Iyanah
Minmatar
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Posted - 2006.08.11 11:47:00 -
[2]
no other online game does this, i know that the MMO i work for does not publish our response time, why? because if you tell a player, "this is how long it will take" or "this feature WILL be released on this date" then you inevitable generate about three times as many petitions (or their equivilant) as soon as one 13 year old brat decides that you've taken 10 minuites too long, and so have obviously stopped caring.
CCP no doubt get thousands of mesages a day, and if each requires investigation, action, and then a response, these things take time.
just be patient and have faith, as it IS obvious that they are listening due to the way this forum is being run, there's obviously people monitoring and taking action on what we are saying, it just takes time, and may not always be as visible as you might like.
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Iy |
Tachy
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Posted - 2006.08.11 11:50:00 -
[3]
How should they give an ETA when they can't know what hapens in the next hour - even if they split the display into numerous petitions type info?
Level3 bokrning their network once again, and the ETA is waaaaay off.
Loadbalancing machine going down in flames - ETA is waaaay off.
Cable being damaged - you know what comes here?
--*=*=*--
Even with nougat, you can have a perfect moment. |
Tobin Farr
Minmatar
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Posted - 2006.08.11 12:08:00 -
[4]
 Originally by: Tachy
Cable being damaged - you know what comes here?
Hamsters going Skynet on CCP? 
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Xorus
Forum Moderator
Interstellar Services Department
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Posted - 2006.08.11 12:12:00 -
[5]
It is impossable to give an ETA on reimbursement petitions as there is simply no way of knowing, things like exploit petitions and harassment petitions are put in the queue ahead of nearly all others so they are simply unable to tell you how long it would take.
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Victor Kruger
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Posted - 2006.08.11 12:25:00 -
[6]
Actually it is possible to give ETA's and other MMOG's do this. DAoC for example gave you the position in queue and how long the average wait time was.
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Hey, where's my portrait |
Jim McGregor
Caldari
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Posted - 2006.08.11 12:27:00 -
[7]
Originally by: Victor Kruger
Actually it is possible to give ETA's and other MMOG's do this. DAoC for example gave you the position in queue and how long the average wait time was.
Seems like a bad idea. I know I would spam the forums if my petitions wasnt answered within the average time. And i wouldnt be alone...
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Eve Wiki | Eve Tribune | Eve Pirate |
Iyanah
Minmatar
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Posted - 2006.08.11 12:56:00 -
[8]
Originally by: Jim McGregor
Originally by: Victor Kruger
Actually it is possible to give ETA's and other MMOG's do this. DAoC for example gave you the position in queue and how long the average wait time was.
Seems like a bad idea. I know I would spam the forums if my petitions wasnt answered within the average time. And i wouldnt be alone...
precisely why the majority do not do this.
It's impractical, as there are too many unknowns, as when your petition is answered depends upon it's priority, and how many messages of a higher priority are in the queue, the number of people available to investigate/action messages at that time, the length of time required to action each individual message (afterall, some are quick fixes, others take alot of investigation to find the cause, and fix the problem).
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Iy |
Gilbert Drillerson
DarkStar 1
Ascendant Frontier
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Posted - 2006.08.12 03:14:00 -
[9]
I actually never intended for it to be an exact time, just an indication.
If they posted the time/date of the next unprocessed reimbursement petition once pr. day, atleast you would have an idea... as it is now we have nothing, and its my experience that something is better than nothing :)
IF for instance i knew that the next petition to deal with is from July 16 04:52 and mine is from august 4 08:21 id know, especially when i see that they are getting further behind daily.. that id have to wait for AT LEAST another 19 days. (im afraid that this example is close to reality, point is I have nothing to base it on)
As it is now i am hoping every day to finally get my stuff back... frustrates the hell out of me and anyone else in the queue im sure.
Dont get mad - Get even |
Epsilon 1
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Posted - 2006.08.12 03:19:00 -
[10]
And if something goes **** up and that ETA gets multiplied you'll be ever more ****ed. 
Originally by: Steven Gerrard
Why do those minmatarians throw their ships together from toilet paper and junk?
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eLLioTT wave
Art of War
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Posted - 2006.08.12 04:29:00 -
[11]
Edited by: eLLioTT wave on 12/08/2006 04:29:37
Originally by: Gilbert Drillerson
I actually never intended for it to be an exact time, just an indication.
If they posted the time/date of the next unprocessed reimbursement petition once pr. day, atleast you would have an idea... as it is now we have nothing, and its my experience that something is better than nothing :)
IF for instance i knew that the next petition to deal with is from July 16 04:52 and mine is from august 4 08:21 id know, especially when i see that they are getting further behind daily.. that id have to wait for AT LEAST another 19 days. (im afraid that this example is close to reality, point is I have nothing to base it on)
As it is now i am hoping every day to finally get my stuff back... frustrates the hell out of me and anyone else in the queue im sure.
I dont think CCP NEED to do this, but an indicator could work, with no ETA attached. For example, when you look at your petition it says pet#:323339 Submission Date: dd.mm.yy --- Current Petition # for this catagory: 3233338 (Your petition is: NEXT).
Again, no ETA means you just know that they're looking at it, or how far away it is in the queue.
This is far from a NEED or something we should expect them to do, but it would be very simple to implement (im sure they have an identical system at their end, just leave out a lot of the details we dont need to see.)
Obviously players would work out based on watching their's progress in queue - what the average petition takes to get processed - and would give each other ETA's based on that, but they would not be from CCP and they wouldn't be official so no problems |
Tachy
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Posted - 2006.08.12 06:59:00 -
[12]
Originally by: eLLioTT wave
[...]
For example, when you look at your petition it says pet#:323339 Submission Date: dd.mm.yy --- Current Petition # for this catagory: 3233338 (Your petition was: NEXT until you checked).
[...]
As stated above, there are other petitions that are worked on with higher priority.
--*=*=*--
Even with nougat, you can have a perfect moment. |
Greystar
Caldari
Snipers Inc
Curse Coalition
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Posted - 2006.08.12 07:11:00 -
[13]
My petition is now on its 22'nd day without a response...
terrorist, ingame to |
Spy4Hire
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Posted - 2006.08.12 08:45:00 -
[14]
Originally by: Xorus
It is impossable to give an ETA on reimbursement petitions as there is simply no way of knowing, things like exploit petitions and harassment petitions are put in the queue ahead of nearly all others so they are simply unable to tell you how long it would take.
Actually there is an ETA on reimbursment petitions:
Instantaneous.
It's 'No' because of some bullshyt or other, so don't even waste the keystrokes sending it in.
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H3licon
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Posted - 2006.08.12 14:25:00 -
[15]
CCP just can not handle all the petitions. They would never post response times because it would be embarassing.
The way to "fix" petitions is to fix the god damned bugs. But that is an utopia.
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Miri Tirzan
Caldari
Reikoku
Band of Brothers
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Posted - 2006.08.12 15:27:00 -
[16]
Well, I would like it. I am currently 23 days and holding on a petition.
svetlana - "whining gets you stuff. that is why humans got to the top of the food chain and all the other animals got nerfed."
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Kaliesin
Minmatar
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Posted - 2006.08.12 17:45:00 -
[17]
Originally by: Xorus
It is impossable to give an ETA on reimbursement petitions as there is simply no way of knowing, things like exploit petitions and harassment petitions are put in the queue ahead of nearly all others so they are simply unable to tell you how long it would take.
Fair enough, but how long is reasonable to wait, is it reasonable to make a paying customer wait 1 week with no word, 2 weeks, 4 weeks, I asked this same question in a previous thread and got no reply then, so how about now.
Perhaps for the time you have an outstanding petition you don't have to pay for the renewal of the char. Yes I know its abusable, but perhaps paying (note that word ccp) customers deserve better than it will be answered/dealt with when we get around to it.
Ok maybe not free time, but a reimbursement of some kind for petitions that have waited for more than 14days but then have a positive result.
Mooooooooo |
Siege
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Posted - 2006.08.12 20:57:00 -
[18]
I've never had to do a reimbursement petition, but I have had to do a couple exploit and one billing petition recently. One exploit resulted in a GM frigate taking care of the issue in about 20 minutes while the billing one took about 6 hours and 3 e-mails to finish up.
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Blitz0r
Minmatar
M. Corp
Lotka Volterra
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Posted - 2006.08.12 22:37:00 -
[19]
Lock it so that each player can only file 1 petition at any given moment.
Give a queuenumber, you are number 5323 in queue and have this go downwards, and state your petitions is being investigated, a GM will contact you if the need arise.
simple as that..
Ok (2-3 pet's per char: ))
M.Corp BPC Packages |
Eternal Fury
Caldari
Brotherhood of Light
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Posted - 2006.08.12 22:53:00 -
[20]
actually.... If we're asking for some way for the devs to let us know the petition cue times how about this.
At the end of the day, they look at the current "next" petition. It was submitted say August 3rd.
They post this.
"Current End of Day petition day, August 3rd."
They don't tell us how long till they get to the 4th, or the 7th or the 12th. It just lets us know how long the backlog of petitions is.
Many petitions are probobly solved with one 5 min email. Others can take days/weeks of back and forth troubleshooting/clarifying of the situation.
At least by giveing us the date of the last petition, we'd know appoximately where we stand.
Now, they couldn't do just ONE petition date, as I'm sure "Other" petitions take a back burner to stuck petitions. So maybe list the next one to be worked on for each catagory.
Honestly, for my money, any petition of ANY type, that takes the GM/Devs more then a week to respond to is just too long. I understand they are under personel limitations, but seriously. A week is the longest it should take.
If the GM's need more bodies, figure out a way that I can do it remotely from home(Canada) via the net, and I'd gladly work 8hrs a day 7 days a week for a minor salary. Hell, it's gotta be better then selling consumer electronics. I'm even an ex-Computer Tech. Hire me CCP!(though I only speak english, Canadian English, no French).
Brotherhood of Light. Small Corp, Big Fun. Wanna join? |
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