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Aelita
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Posted - 2003.10.11 11:45:00 -
[1]
God sack! That I call support. We have no chance than fill other petitions when we does have problems with game and we need help from GM. Does exist some privilege players who can comunicate with live people and not getting answers out of band or automated responses like:
 Quote:
Suggested Answer
Due to the extreme load we are experiencing at Customer Support, we have not been able to answer your request.
Please accept our apologies for any inconvenience this may cause you and we want to thank you for your patience.
We can assure you that your request is waiting in line and will be processed as soon as possible.
If some of the information below might have been missing in your request, we recommend that you send us all information, which you think might help us solve the issue to speed up the process.
Below are some examples of what this might be:
1. Hardware problems: Detailed info on your computer specs. (Preferably use the DirectX diagnostics tool to acquire this information)
2. Game play problems: username. (if you are not sure whether this is relevant, please include it anyway)
3. Reimbursement requests: location (such as station or system names) and as exact time details as possible.
More detailed instructions can be found <answer_xref id="476" text="here" />
Please note that filing multiple requests on the same issue will only slow down our service.
Thank you again for your patience!
EVE ONLINE Customer Support Team
Or answers which implies that GM even didn't read your question and his answer doesn't make any sense?
CCP WHEN WE WILL GET THREATEN LIKE CUSTOMERS WHO DOES PAY YOU!
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Drethen Nerevitas
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Posted - 2003.10.11 11:46:00 -
[2]
Since I didn't notice anything relating to this:
Have you tried waiting a few minutes after sending the petition?
You know, the automated message is just that...GMs actually need time to read the petition...
_______________________________________________________________________
IMPORTANT: Devs (and players) please take notice.
1. 2. 3. 4. 5. 6. 7. |
Emilia LaRhode
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Posted - 2003.10.11 11:47:00 -
[3]
My dear sir, or mam... I do hope you meant Treated, Threatened by CCP would really not be all that bad because they dont seem to have any teeth.
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Pruzkumnik
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Posted - 2003.10.11 11:48:00 -
[4]
Edited by: Pruzkumnik on 11/10/2003 11:50:55
When I get this automated response I'm sure I will get withing 48 hours this e-mail which say because I didn't update my petition it will be closed:
Quote:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 48 hours.
Thank you for allowing us to be of service to you.
THIS DOESN'T MAKING ANY SENSE IF I GET ATOMATED ANSWER ABOUT Due to the extreme load...
Edit: Sorry wrong alt used, but it doesn't make any diference. CCP petitions suck when I need help ASAP no answer will not help me.
My statistics is 10 petitions past two months were unaswered or closed by automated system. I got zero (nada, nothing) support from GM.
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Lola
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Posted - 2003.10.11 11:51:00 -
[5]
That was a valiant attempt at English. Far better than I would do at your language I'm sure. That doesn't change the fact that engrishis funny. AYBABTU?
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Sig rented by Drethen Nerevitas. |
Drethen Nerevitas
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Posted - 2003.10.11 11:52:00 -
[6]
YHNCOSMYT?
_______________________________________________________________________
IMPORTANT: Devs (and players) please take notice.
1. 2. 3. 4. 5. 6. 7. |
Aelita
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Posted - 2003.10.11 11:53:00 -
[7]
Would you insult me about my language or have somthing to say to how CCP support customers? I'm sure you doesn't know my language and I will not laught at you. Can you please have comantary to problem not to my bad language?
Not all people had luck to born as native English speakers.
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Lola
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Posted - 2003.10.11 11:58:00 -
[8]
I was being sincere. I feel your pain. I'm sure the person answering video game petitions early Saturday morning feels some sort of pain too though. It's all a matter of perspective.
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Sig rented by Drethen Nerevitas. |
Lithorus
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Posted - 2003.10.11 11:59:00 -
[9]
Quote:
That was a valiant attempt at English. Far better than I would do at your language I'm sure. That doesn't change the fact that engrishis funny. AYBABTU?
Well, sure Engrish would be relevant if you were under the impression that the original author was Japanese.
On the subject, we really do need a correct "other" option. Theres nothing more frustrating than for instance having an item disappear and then have to file a question. I sure as hell don't expect the automated system to answer my "Where did my item go?".
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Lola
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Posted - 2003.10.11 12:16:00 -
[10]
Quote:
Well, sure Engrish would be relevant if you were under the impression that the original author was Japanese.
On the subject, we really do need a correct "other" option. Theres nothing more frustrating than for instance having an item disappear and then have to file a question. I sure as hell don't expect the automated system to answer my "Where did my item go?".
I wasn't refering to them being asian. I was refering to the comical grammatical errors like can be seen in this image. Notice how the error makes it funny? The problem is jokes aren't funny if you have to explain them.
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Sig rented by Drethen Nerevitas. |
Xander Teg
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Posted - 2003.10.11 12:33:00 -
[11]
whatever Loooooola wants.
da da da da.
Loooooola gets.
da da da da.
Don't ever, make Lola, want YOU.
Ive been waiting to post that
_________________
"For the strength of the Pack is the Wolf, and the strength of the Wolf is the Pack."
-Rudyard Kipling
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Pirindolo
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Posted - 2003.10.11 13:18:00 -
[12]
OMG OMG!!! Once again asking for a HELP DESK!!! Check this, please.
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Jojin
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Posted - 2003.10.11 15:14:00 -
[13]
The automated answer is a good function of customer support. This lets you know your petition has been entered into the system and will be answered as quickly as possible. It helps players keep track of what is going on with their issues.
Remove such a message and you can just sit around wondering if your petition has even been received. Personally, I want to know it has been received.
The format could use some fines to make it sound a little more presentable. Otherwise, it is just that a response from an automated machine.
Give it time, I am sure it will come around eventually.
- - -
Lack of planning on your part does not necessarily constitute an emergency on mine.
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Luna
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Posted - 2003.10.11 15:16:00 -
[14]
Aelitia ...... Its a known fact EVE has some of the worst customer service ever... Please petiton Pann and GM Ender.... I think we deserve better support....
IF MY ENGRISH IS BAD< I HAVE AN EXCUSE I AM FROM KY....
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