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Thread Statistics | Show CCP posts - 1 post(s) |
NurofenMiner
Amarr
Beyond Divinity Inc
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Posted - 2006.08.20 22:24:00 -
[1]
I've spent quite some time rummaging through forum posts looking through the various topics, reported bugs and what not. People are guessing at reasons and lengths of time to why petitions have gone unanswered, but I have seen no official posting as to just how long people have to wait for a response from the various petition categories.
How much longer do we have to wait for say...Reimbursements?
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GuineaPig
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Posted - 2006.08.22 06:12:00 -
[2]
bump - C'mon, staff answer other posts but seem to be ignoring this!
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Obsequious Woe
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Posted - 2006.08.22 06:19:00 -
[3]
Would love an answer...
OW
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FiddleFaddle
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Posted - 2006.08.22 06:29:00 -
[4]
There can be no replies to posts. There is a new card game out to help pay for the CCP retirement funds. All efforts will go to the new Card Game, not the game that we are paying monthly memberships for. 
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newfaceok
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Posted - 2006.08.22 06:41:00 -
[5]
I just lost a ridiculously strong ship today due to the server hanging for like 1 min and then refusing to let me log out.
Even if i do get reimbursed its gonna take ... forever.
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Kastar
Chronodynamics
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Posted - 2006.08.22 07:51:00 -
[6]
Seems it wasn't that ridiculously strong
-----------------------------------------------
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zxlp kngr
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Posted - 2006.08.22 18:27:00 -
[7]
Edited by: zxlp kngr on 22/08/2006 18:31:51
While CCP may trust their customers, this may not be the case with GM's handling the petitions. They are just fellow players with tedious additional work. Since they've seen it all, they have good reasons to assume you are just there to scam the system. Lacking the benefit of doubt the reimbursements take forever to handle since they have to closely investigate every petition assuming it's someone trying to scam even if you are a new player from a new IP and new paid account with no alts (They assume scammers will play through proxy of course).
Thus at this point the reimbursement queue is by my estimation around 6 months since they get them way more than they can properly investigate.
This is all just speculation and trolling so I hope you'll counter this with facts. |
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kieron
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Posted - 2006.08.22 18:36:00 -
[8]
The current queue is approximately 5,000 petitions strong. We have added some GMs to the team and will be adding more in the near future in an effort to keep the queue at much lower levels.
kieron
Community Manager,
EVE Online |
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w0ss
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Posted - 2006.08.23 03:59:00 -
[9]
well I can say it took about a month for a petition to be answered for reimbursment. I had since sold the ship because I gave up on an answer. GM informed me that since I sold the ship there was nothing they could do. I had insurance and it didnt show on my ship. Only lost 1.5-2mill but at the time it was alot to me.
Will
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Torsten Whitehawk
Gallente
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Posted - 2006.08.23 09:42:00 -
[10]
 Originally by: kieron
The current queue is approximately 5,000 petitions strong.
What does this mean in days? So, which petitions are you currently working on, 3 days old, a week a month... and how many new ones are coming in each day?
_______________________________________
Old NPC-Kill0r-Carebear-Lamer-Spammer
Proud to be Octavian!!! |
Arakn1s
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Posted - 2006.08.23 12:02:00 -
[11]
Originally by: Torsten Whitehawk
Originally by: kieron
The current queue is approximately 5,000 petitions strong.
What does this mean in days? So, which petitions are you currently working on, 3 days old, a week a month... and how many new ones are coming in each day?
i have a petition pending for reimbursement since 8th of August so...
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Alynis Secar
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Posted - 2006.08.23 14:34:00 -
[12]
Originally by: Arakn1s
Originally by: Torsten Whitehawk
Originally by: kieron
The current queue is approximately 5,000 petitions strong.
What does this mean in days? So, which petitions are you currently working on, 3 days old, a week a month... and how many new ones are coming in each day?
i have a petition pending for reimbursement since 8th of August so...
and I have one pending from 27th July! 
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morefeeus
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Posted - 2006.08.23 16:53:00 -
[13]
Originally by: w0ss
well I can say it took about a month for a petition to be answered for reimbursment. I had since sold the ship because I gave up on an answer. GM informed me that since I sold the ship there was nothing they could do. I had insurance and it didnt show on my ship. Only lost 1.5-2mill but at the time it was alot to me.
Will
1 month here. For a piece of kit the feel into the black hole between the drone bay and the hanger.
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Argors
Caldari
Starlancers
Confederation of Independent Corporations
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Posted - 2006.08.23 17:08:00 -
[14]
I stopped counting the Days - lost T2 Fitted Raven in a lvl4 never should of happened 
Cap and shields went screwy then i couldn't warp ... CTD .. 3 trys to login to my Egg most of the mods popped
Here hopping i get it back one day - maybe a X-mass gift 
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Obsequious Woe
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Posted - 2006.08.29 02:28:00 -
[15]
OK .. I logged my petition on the 31st of July ... When can I expect to see this resolved ?
OW
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DiseL
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Posted - 2006.08.29 04:52:00 -
[16]
I am amazed some of you have gotten the wonderful Petition response that says they are really backed up and you should close your petition "if it isn't really important". I have one I submitted twice back in June and that is the only response I received. Unfortunately the game has outgrown the staff at CCP and support continues to get slower/worse. This is not promising considering we have a major new release coming up and they can't resolve problems in the current one. CTD's have been problems for months for huge amounts of people with all various types of hardware and not one single suggestion for a fix from CCP other than a nice forum post back in June to confirm they are aware of the issue. Add to that the daily server crashes and things are not looking promising.
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Nanos
Nanotechnologists Are Never Out Smarted
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Posted - 2006.08.29 07:08:00 -
[17]
Lets just hope they don't cancel/clear out the entire Q like they have done twice in the last two years.
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HuntKillBury Fin
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Posted - 2006.08.29 12:40:00 -
[18]
Originally by: DiseL
Unfortunately the game has outgrown the staff at CCP and support continues to get slower/worse. This is not promising...
DiseL,
I believe you have smacked the nail squarely on the head right there.
This is generally a lack of confidence. A lack of confidence by the owners that what they have produced is going to be so popular they fail spectacularly at lining up staff reinforcements BEFORE they are needed.
It's just like christmas, when the toy manufacturers have an hit on their hands and they never produce enough of their new gizmo to satisfy demand.
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Obsequious Woe
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Posted - 2006.08.30 06:31:00 -
[19]
Still waiting ...
OW
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