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Belle Vedette	Posted - 2006.09.18 08:02:00 - [1] For a long time I didnt want to whine here but today my reimbursment petition reached age of 5 weeks and I figured its time to say something. I understand that with ongoing changes you may be swarmed with more important things to do but this is just being silly. Lets do some math: I'm your average Joe in this game, this is my first petition and I'm one year old (well my other character is but you get the point). EVE has (roughly) 120,000 subscribers, lets assume each of them files 1/12th of a petition a month, this gives 10,000 petitions a month. Average month has 30 days, from that we can draw a conclusion you are "swarmed" with 333 petitions every day. My question is this: WTF???? Is this the reason why we have to wait 5 weeks in some goddamn queue? It's ridiculous, two people could handle such amount with 3 minutes per petition (should be more than enough)!!! GM numbers are far more vast as I recall, how on earth you managed to create a problem from something so simple CCP? You can't deal with this issue your way then hire 2-3 guys (or girls if you have them on your glacier) and have them answer petitions for you!!!
Laythun Contraband Inc. Mercenary Coalition	Posted - 2006.09.18 08:19:00 - [2] Whining here will not get your petition sped up. Secondly, they have to check logs and ** for EVERY petition, so yes your arbitrary number of '333' is not easy. See You In Space Cowboy**[/url]
Wild Rho Amarr Imperial Shipment	Posted - 2006.09.18 08:20:00 - [3] Originally by: Belle Vedette For a long time I didnt want to whine here but today my reimbursment petition reached age of 5 weeks and I figured its time to say something. I understand that with ongoing changes you may be swarmed with more important things to do but this is just being silly. Lets do some math: I'm your average Joe in this game, this is my first petition and I'm one year old (well my other character is but you get the point). EVE has (roughly) 120,000 subscribers, lets assume each of them files 1/12th of a petition a month, this gives 10,000 petitions a month. Average month has 30 days, from that we can draw a conclusion you are "swarmed" with 333 petitions every day. My question is this: WTF???? Is this the reason why we have to wait 5 weeks in some goddamn queue? It's ridiculous, two people could handle such amount with 3 minutes per petition (should be more than enough)!!! GM numbers are far more vast as I recall, how on earth you managed to create a problem from something so simple CCP? You can't deal with this issue your way then hire 2-3 guys (or girls if you have them on your glacier) and have them answer petitions for you!!! Each petition requires proper looking into and you are not qualified to tell anyone that 3 minutes is enough to answer one properly (especially when a number of checks need to be done). If you read the dev blog you can see the recent server issues are causing havoc with the petition queues (with node crashes spawning up to 1500 petitions alone). Then you have people who will always petition a ship loss and try to blame lag to get their ship back. Add to that people who get impatient have some strange notion that sending in a second petition will somehow magically speed their first one up when all it does is slow everything down AND THEN you have your usual petitions ranging from more regular problems all the way up to exploits and harrasments, each with differing levels of prioirty. CCP are hiring more GMs to deal with the petitions coming in and once the server problems are ironed out things will become more managable then. WE ARE DYSLEXIC OF BORG. Refutance is systile. Your ass will be laminated. - Jennie Marlboro
Laythun Contraband Inc. Mercenary Coalition	Posted - 2006.09.18 08:32:00 - [4] Originally by: Wild Rho Originally by: Belle Vedette Mission running whine My Buddy Rho Bro your too nice... *See You In Space Cowboy*[/url]
Wild Rho Amarr Imperial Shipment	Posted - 2006.09.18 08:39:00 - [5] Originally by: Laythun Originally by: Wild Rho Originally by: Belle Vedette Mission running whine My Buddy Rho Bro your too nice... It's the whole good cop bad cop thing WE ARE DYSLEXIC OF BORG. Refutance is systile. Your ass will be laminated. - Jennie Marlboro
Miss Overlord Gallente Garoun Investment Bank	Posted - 2006.09.18 08:41:00 - [6] mr dev please elevate my petition to a senior GM to deal with thanks - gets results oh and keep adding notes to update it they got back to me yesterday on a 6 week old one so they are catching up
DropZone 187	Posted - 2006.09.18 08:57:00 - [7] Well if he is a mission runner, how can you blame CCP for bumping them to the end of the line? With the numbers of petitions, it is understandable to use statistical probability to filter ones that come from a group with a high rate of wrong reasons for replacement..... :) BTW, I heard from some players they are down to less than a week. Good job guys (GMs) and i hope the devs are buying the beer for a while.
Bill Shankly	Posted - 2006.09.18 10:09:00 - [8] The que takes so long because of idiots like you clogging it up with "I want my ship back" claims, you lost your ship now live with it, CCP dont care for your crying, they are not your mummy.
Belle Vedette	Posted - 2006.09.18 10:12:00 - [9] Originally by: Wild Rho Each petition requires proper looking into and you are not qualified to tell anyone that 3 minutes is enough to answer one properly (especially when a number of checks need to be done). If you read the dev blog you can see the recent server issues are causing havoc with the petition queues (with node crashes spawning up to 1500 petitions alone). Then you have people who will always petition a ship loss and try to blame lag to get their ship back. Add to that people who get impatient have some strange notion that sending in a second petition will somehow magically speed their first one up when all it does is slow everything down AND THEN you have your usual petitions ranging from more regular problems all the way up to exploits and harrasments, each with differing levels of prioirty. CCP are hiring more GMs to deal with the petitions coming in and once the server problems are ironed out things will become more managable then. I'm not qualified to tell you the exact time to handle a petition but I'm free to guess. It's 3 minutes on AVERAGE, one petition takes 1 min cuz the guy posting was an idiot and died 'naturally', other takes 5 due to more complicated matter. I've read the devblog and I do know that post patch enviroment generates more petitions (kinda obvious) but I sure don't see CCP is aware of that fact. If you handle (for the sake of argument) 333 petitions per day and post patch you get 1500 that means 5 day delay and each another day adds some more days to waiting time. However its hardly a surprising situation and by simply using more resources after the patch CCP could keep queue size resonable. Before you raise questions about this method I'll try to answer them for you. Dont have enough resources? -> Hire more ppl After patch issues are resolved new employees don't have much to do? -> I doubt that such term as 'there is nothing to do' even exists in CCP For me things should look like this, after deploying new stuff to the server CCP should stop doing anything else (developing new content etc.) and resolve issues that come with it. Gradually as situation gets more stable, move ppl from resolving issues to creating more issue generating tasks (patches). I didn't create this thread to whine about my petition not being solved but to discuss how this matter is resolved right now and how it should be done to be more effective. Clearly you would rather whine about how mission runners are responsible for all evil in EVE but I have to dissapoint you I'm not one of them.
Wild Rho Amarr Imperial Shipment	Posted - 2006.09.18 10:25:00 - [10] Originally by: Belle Vedette Dont have enough resources? -> Hire more ppl After patch issues are resolved new employees don't have much to do? -> I doubt that such term as 'there is nothing to do' even exists in CCP Well they ARE already doing that but this takes time. They don't just drag people off the street and for somone to become a GM they have to pass the interviews and move to Iceland (security reasons). Originally by: Belle Vedette For me things should look like this, after deploying new stuff to the server CCP should stop doing anything else (developing new content etc.) and resolve issues that come with it. Gradually as situation gets more stable, move ppl from resolving issues to creating more issue generating tasks (patches). This doesn't work. The people who do content do not or cannot do code and trying to move people between departments would only slow things down and cause more problems than it would fix. Simple example: At my job I'm involved with system security. It would be like my manager saying "right, accounting is a little backlogged at the minute so go down there and help fix it". I wouldn't have the slightest clue what I'm supposed to be doing and I would make mistakes. Not only that I'm slowing down the people who do know what they are doing to keep an eye on me and make sure I'm doing things right. This has been stated so many times I am having trouble seeing why people can't understand this basic fact. Originally by: Belle Vedette I didn't create this thread to whine about my petition not being solved but to discuss how this matter is resolved right now and how it should be done to be more effective. Clearly you would rather whine about how mission runners are responsible for all evil in EVE but I have to dissapoint you I'm not one of them. CCP don't need us looking over their shoulder trying to tell them how they can do better given that we don't actually have a clue what really goes on. The best we can do is take guesses. WE ARE DYSLEXIC OF BORG. Refutance is systile. Your ass will be laminated. - Jennie Marlboro
Pepe Prawn	Posted - 2006.09.18 10:47:00 - [11] Edited by: Pepe Prawn on 18/09/2006 10:51:35 Originally by: Wild Rho Each petition requires proper looking into hmm. 9 of 10 petitions that i have created, gave the result:"try clearing your cache folder" when in fact i mention in my petition the i have cleared my cache. So that "proper looking into" is a bit relative dont you think? I am not a shrimp! I am a king prawn, okay?
Wild Rho Amarr Imperial Shipment	Posted - 2006.09.18 11:39:00 - [12] Originally by: Pepe Prawn Edited by: Pepe Prawn on 18/09/2006 10:51:35 Originally by: Wild Rho Each petition requires proper looking into hmm. 9 of 10 petitions that i have created, gave the result:"try clearing your cache folder" when in fact i mention in my petition the i have cleared my cache. So that "proper looking into" is a bit relative dont you think? True, but you have to remember GMs are human too and they make mistakes. Chances are they have seen hundreds of petitions like yours and send the "clear cache" reply without really thinking about it. There are also plenty of times when they would need to check logs and so on, especially for reimbursement petitions and the more serious ones that could involve temp or perma bans. WE ARE DYSLEXIC OF BORG. Refutance is systile. Your ass will be laminated. - Jennie Marlboro
Sendraks	Posted - 2006.09.18 12:36:00 - [13] Originally by: Wild Rho Well they ARE already doing that but this takes time. They don't just drag people off the street and for somone to become a GM they have to pass the interviews and move to Iceland. The CCP pressgang. A welcome return to the workforce acquistion, retention and motivational methods of yesteryear.
Wild Rho Amarr Imperial Shipment	Posted - 2006.09.18 12:48:00 - [14] Originally by: Sendraks Originally by: Wild Rho Well they ARE already doing that but this takes time. They don't just drag people off the street and for somone to become a GM they have to pass the interviews and move to Iceland. The CCP pressgang. A welcome return to the workforce acquistion, retention and motivational methods of yesteryear. For some reason that gave me the image of Oveur & Co running about screaming "Yarrr!" WE ARE DYSLEXIC OF BORG. Refutance is systile. Your ass will be laminated. - Jennie Marlboro
Sendraks	Posted - 2006.09.18 13:27:00 - [15] Originally by: Wild Rho For some reason that gave me the image of Oveur & Co running about screaming "Yarrr!" I thought that's what they did anyway?
Wild Rho Amarr Imperial Shipment	Posted - 2006.09.18 13:30:00 - [16] Edited by: Wild Rho on 18/09/2006 13:31:07 True but they don't chuck them into a wagon to be shipped back to CCP HQ for brainwashing ....or do they WE ARE DYSLEXIC OF BORG. Refutance is systile. Your ass will be laminated. - Jennie Marlboro
Belle Vedette	Posted - 2006.09.25 12:39:00 - [17] Originally by: Wild Rho This doesn't work. The people who do content do not or cannot do code and trying to move people between departments would only slow things down and cause more problems than it would fix. Simple example: At my job I'm involved with system security. It would be like my manager saying "right, accounting is a little backlogged at the minute so go down there and help fix it". I wouldn't have the slightest clue what I'm supposed to be doing and I would make mistakes. Not only that I'm slowing down the people who do know what they are doing to keep an eye on me and make sure I'm doing things right. This has been stated so many times I am having trouble seeing why people can't understand this basic fact. Well I guess it could be done and in fact was as stated here Originally by: CCP Just thought I would update you with the news regarding TQ's health. ItÆs been a good week for both the server and the petitions queues. There has been a few server hotfixÆs , 1 that included a change to the way the servers handle their Ram. This hasnÆt fixed the problem, but it has helped with the stability of the server while we look into the other issues. Also there was about 60 people or so in the office all helped do the petitions on Friday to help ease the load from the GMÆs. We got about 6500 petitions off the queue reducing it to below 1000. With the server more stable and petitions queues reduced, I think itÆs safe to say everyone is happier atm :) So I was right and you were wrong. Now bow before me On more serious note, good job CCP this really shows you care and changes in the situation can be seen already. Ive had my new reimbursment petition (last was almost resolved but was closed because I didnt answer on time) answered and taken care of in a matter of hours!!!
Furycharm	Posted - 2006.09.25 13:04:00 - [18] Originally by: Belle Vedette Originally by: Wild Rho This doesn't work. The people who do content do not or cannot do code and trying to move people between departments would only slow things down and cause more problems than it would fix. Simple example: At my job I'm involved with system security. It would be like my manager saying "right, accounting is a little backlogged at the minute so go down there and help fix it". I wouldn't have the slightest clue what I'm supposed to be doing and I would make mistakes. Not only that I'm slowing down the people who do know what they are doing to keep an eye on me and make sure I'm doing things right. This has been stated so many times I am having trouble seeing why people can't understand this basic fact. Well I guess it could be done and in fact was as stated here Originally by: CCP Just thought I would update you with the news regarding TQ's health. ItÆs been a good week for both the server and the petitions queues. There has been a few server hotfixÆs , 1 that included a change to the way the servers handle their Ram. This hasnÆt fixed the problem, but it has helped with the stability of the server while we look into the other issues. Also there was about 60 people or so in the office all helped do the petitions on Friday to help ease the load from the GMÆs. We got about 6500 petitions off the queue reducing it to below 1000. With the server more stable and petitions queues reduced, I think itÆs safe to say everyone is happier atm :) So I was right and you were wrong. Now bow before me On more serious note, good job CCP this really shows you care and changes in the situation can be seen already. Ive had my new reimbursment petition (last was almost resolved but was closed because I didnt answer on time) answered and taken care of in a matter of hours!!! i think you'll find the reason it has taken so long is because they have been trying to fix the problems before replacing stuff to be lost to the same problems... eg. you wouldn't fill a car up with fuel knowing you have a leak until you fixed the leak. once they got the worst server issues dealt with they turned around and got as many ppl in as poss to sort out petitions

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I am not a shrimp! I am a king prawn, okay?