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Thread Statistics | Show CCP posts - 5 post(s) |
Unsuccessful At Everything
The Troll Bridge
20120
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Posted - 2015.03.01 04:08:52 -
[1] - Quote
https://ccpcommunity.zendesk.com/hc/en-us/categories/200157169-Technical-Support/
Why is this not being promoted CCP? Do you realize how many new threads can be avoided by making this more visible?!?!?
Who cares if its beta, make giant links to this everywhere!
Also, thank you for making that page CCP!
Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Vote Sabriz Adoudel for CSM 10!
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Rain6637
GoonWaffe
Goonswarm Federation
30673
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Posted - 2015.03.01 04:10:01 -
[2] - Quote
see my sig
also, that's where you get redirected before filing a ticket in a section covered by the help desk topics.
Don't post on the forums, devs don't read it. Send GMs your questions with support tickets. Don't be silent.
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Sobaan Tali
Caldari Quick Reaction Force
431
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Posted - 2015.03.01 05:30:26 -
[3] - Quote
Well, I've got it bookmarked now, so...yeah. |
Gregor Parud
Ordo Ardish
1225
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Posted - 2015.03.01 08:19:28 -
[4] - Quote
Never seen that, is indeed helpful to solve the majority of issues. Add more stuff to it, make it public and link it in the help channels.
I'm old Gregor.
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Tipa Riot
Federal Navy Academy
Gallente Federation
149
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Posted - 2015.03.01 08:57:05 -
[5] - Quote
Nice find indeed, didn't know this page +1
I'm my own NPC alt.
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March rabbit
Federal Defense Union
1546
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Posted - 2015.03.01 09:11:25 -
[6] - Quote
we have so few threads here anyway.... so i guess having redundand and unnecessary threads is better than have no threads at all
The Mittani: "the inappropriate drunked joke"
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Pok Nibin
Filial Pariahs
551
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Posted - 2015.03.01 10:48:18 -
[7] - Quote
I don't see the "Paint my kitchen!" app. Serene won't like this.
Dont fight it; Rejoin your Amarrian patriarchs; You know you want to.
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Adrie Atticus
Shadows of Rebellion
The Bastion
913
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Posted - 2015.03.01 10:55:16 -
[8] - Quote
Well, if you have ever submitted a ticket you'd already have that page.
Kinda proves that those who need the help most are least likely to look for it. |
ISD Ezwal
ISD Community Communications Liaisons
3925
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Posted - 2015.03.01 12:35:54 -
[9] - Quote
Good idea. I made a sticky post in the relevant forum section as that is what I can do.
ISD Ezwal
Vice Admiral
Community Communication Liaisons (CCLs)
Interstellar Services Department
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2Sonas1Cup
13
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Posted - 2015.03.01 15:12:38 -
[10] - Quote
Thank you Mr forum janitor. |
GM Arcade
Game Masters
C C P Alliance
166
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Posted - 2015.03.01 19:35:04 -
[11] - Quote
Just thought I would chip in here with some information. For the past few months we have been trialing Zendesk as a new Customer Support communication platform. The one we are currently using is not really optimized for ticket work and is especially lacking in the ability to provide players with solutions without the need for them to contact us. As much as we like talking to you guys, ideally you should never have to contact us if there is something you can do yourselves to solve a problem.
Before we committed to Zendesk it was decided to trial it on the Technical ticket queue. This was the ideal queue as generally the solutions we provide through tickets can be easily provided through self-help articles. The result is the Technical Support help center.
Depending upon the results of the trial the GM Leads may decide to make more widespread use of similar help centers for the other queues (Gameplay, Billing etc).
I'd like to publicly thank CCP Leeloo for giving us some time with the CSM during the winter summit. We gave the CSM a glimpse of Zendesk and they provided some valuable feedback about Zendesk and other Customer Support policies. You can read about our session in day 2 of the CSM9 Winter Summit minutes.
That's about all I can say right now. We will keep you updated.
Senior GM Arcade | Customer Support
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Rowells
ANZAC ALLIANCE
Fidelas Constans
2037
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Posted - 2015.03.02 01:10:38 -
[12] - Quote
Why is it giving me the warning message for leaving forums? Is it not run or secured by CCP? |
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CCP Darwin
C C P
C C P Alliance
1127
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Posted - 2015.03.02 02:08:19 -
[13] - Quote
Rain6637 wrote:see my sig
Regarding providing feedback to EVE development:
While our GMs certainly do pass along feedback they receive in support tickets, posting on the forums is a much more efficient way to get your ideas in front of the developers. Even when EVE devs don't respond in threads, we're still reading. EVE devs do NOT usually read your GM tickets. Those will likely be described to the developers in the aggregate.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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Miomeifeng Alduin
Lithonauts Inc.
67
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Posted - 2015.03.02 05:09:03 -
[14] - Quote
Unsuccessful At Everything wrote:https://ccpcommunity.zendesk.com/hc/en-us/categories/200157169-Technical-Support/
Why is this not being promoted CCP? Do you realize how many new threads can be avoided by making this more visible?!?!?
Who cares if its beta, make giant links to this everywhere!
Also, thank you for making that page CCP!
You mean like how a ton of new threads could be avoided by using the search function on the forums, or just a quick google search? You still dont get how lazy and stupid some people get nowadays, do you :p |
Jenshae Chiroptera
The Volition Cult
1013
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Posted - 2015.03.02 05:32:58 -
[15] - Quote
As long as this help desk system does not become like others I have encountered.
Telephone ones can be the worst. I had a problem regarding my visa at one point. I literally ended up hitting re-dial over and over, running through the number combinations until I found the one combination that worked to speak a human and it was something along the lines of, "If you are a Swedish ex-national with a frog for a pet and three adopted children," all the other were saying, "We are sorry for the inconveniance but we are reducing costs to our department and you can read our FAQ."
Systems that run you in circles on a wild goose chase then you would be wondering why your GMs are verbally abused and quitting all the time. 
CSM Ten movement for change.
CCP - Building ant hills and magnifying glasses for fat kids.
Status: Rabid carebear
Blog
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Rain6637
GoonWaffe
Goonswarm Federation
30709
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Posted - 2015.03.02 07:01:45 -
[16] - Quote
CCP Darwin wrote:Rain6637 wrote:see my sig Regarding providing feedback to EVE development: While our GMs certainly do pass along feedback they receive in support tickets, posting on the forums is a much more efficient way to get your ideas in front of the developers. Even when EVE devs don't respond in threads, we're still reading. EVE devs do NOT usually read your GM tickets. Those will likely be described to the developers in the aggregate.
Sometimes all I want is an answer, and GMs have been good for that.
In a moment of clarity not too long before I changed my signature to this one, I realized the forum-going player base is probably very miniscule compared to the total subscriber base, and for devs to spend time fielding questions on the forums would be disproportionate.
So I guess I mean to say my signature is meant as a piece of advice to players who may be under the impression they will be heard by posting on EVE-O somewhere nonspecific, and asking a GM a question via the ticket system is much more effective.
Between you and me, CCP Darwin, sometimes I get the feeling there's not much to talk about, and that most changes are based on a certain person's belief of how EVE should be, for the most part.
Don't post on the forums, devs don't read it. Send GMs your questions with support tickets. Don't be silent.
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Reiisha
719
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Posted - 2015.03.02 08:11:14 -
[17] - Quote
Rain6637 wrote:
Kitchens have a sink, bathrooms have a toilet, bedrooms have a bed. Internet games have a forum.
As it goes with the internet in general, nothing matters here.
In other words, you are describing the forums as a comfortable place to take a dump in.
I knew it! XD
If you do things right, people won't be sure you've done anything at all...
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CCP Darwin
C C P
C C P Alliance
1129
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Posted - 2015.03.02 11:03:07 -
[18] - Quote
Rain6637 wrote:You can tell me it's not the case, but there's enough evidence to the contrary that, effectively, the forums go unread.
The forums aren't great for a two-way conversation with the developers, no. GM tickets don't really do that either, though, if your question is about where the game is going.
(If your question is about current policies regarding things like the terms of service or EULA, that's a different matter, they're generally the only people who can answer that kind of thing.)
Where the forums do have great value to us is for feedback on new or upcoming features. That feedback DOES matter. It's rare that a single post will bring something truly new to the conversation, but it's a great indicator of where players' concerns lie, and when those concerns are particularly widespread or unexpected, it can cause, and has caused us to rethink our plans.
One example from my own experience: Team TriLambda, the graphics and art team, is currently working on an overall reworking and review of ship looks with the new Physically-Based Rendering system. This work was made our top priority in large part because of feedback from the community about PBR, mostly on these forums, despite that, due to our other obligations, it would have been much more convenient to do that work later in the year.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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Adriana Nolen
Sama Guild
50
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Posted - 2015.03.02 11:46:03 -
[19] - Quote
Mailing certain devs seems to work.
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Valterra Craven
516
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Posted - 2015.03.02 16:06:42 -
[20] - Quote
CCP Darwin wrote:
Where the forums do have great value to us is for feedback on new or upcoming features. That feedback DOES matter.
Sometimes. And that largely depends on who the dev is and how set they are about the changes they want. Devs like CCP Rise tend to ignore feedback despite how overwhelming it is one way or the other. There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation. |
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CCP Darwin
C C P
C C P Alliance
1132
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Posted - 2015.03.02 16:25:44 -
[21] - Quote
Valterra Craven wrote:There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation.
All changes, even relatively minor ones, attract pages of commentary, often negative, and alternative suggestions in the forums. It's part of the job of the developers to sift through this and try to assess whether it indicates a real problem with a plan. In other words, I think the developers' standard for "overwhelming" might just differ from yours.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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KIller Wabbit
The Scope
Gallente Federation
878
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Posted - 2015.03.02 16:59:34 -
[22] - Quote
CCP Darwin wrote:Rain6637 wrote:see my sig Regarding providing feedback to EVE development: While our GMs certainly do pass along feedback they receive in support tickets, posting on the forums is a much more efficient way to get your ideas in front of the developers. Even when EVE devs don't respond in threads, we're still reading. EVE devs do NOT usually read your GM tickets. Those will likely be described to the developers in the aggregate.
That's certainly not the feedback I get from the GM's. They copy/paste until they run out of text and then tell me to go file a bug, that it's not their job to report bugs to the Dev's.
CCP .. always first with the wrong stuff
CSM .. CCP Shills with a vacation plan
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DaReaper
Net 7
1816
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Posted - 2015.03.02 17:23:10 -
[23] - Quote
Valterra Craven wrote:CCP Darwin wrote:
Where the forums do have great value to us is for feedback on new or upcoming features. That feedback DOES matter.
Sometimes. And that largely depends on who the dev is and how set they are about the changes they want. Devs like CCP Rise tend to ignore feedback despite how overwhelming it is one way or the other. There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation.
Just because a dev does;t change something based on what a bunch of people are, for lack of a better term, crying over doesn;t mean its ignored. Often times, the end user has less information then the devs do. for example, the phoebe jump nerf, if the devs had listened to everyone complaining (there was a lot) it never would of happen. But after it being here for a several months now, it seems to have the effect CCP wants. 9 times out of 10, one change is part of a larger picture, and we as users don;t have the picture. Feedback is good, but as darwin says, the devs have crunched numbers, data and other information that we just don;t have. So often times they go through with the plan, because a lot of times the info players are saying, the devs have already tried and disagree with. Though there are plenty of times where ideas were modified because of feed back (freighters getting low slots as opposed to rigs is one example) and other times where feed back was ignored for a more 'see what happens' type of thing (loot spew being one) Feedback is good, but always remember, the devs ALWAYS have more information then you and tend to always have a bigger picture or plan that you don't. They can chose to not do your changes, for whatever reason, but ti doesn't mean its ignored.
OMG Comet Mining idea!!! Comet Mining!
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Frostys Virpio
The Mjolnir Bloc
The Bloc
1611
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Posted - 2015.03.02 17:25:52 -
[24] - Quote
Unsuccessful At Everything wrote:https://ccpcommunity.zendesk.com/hc/en-us/categories/200157169-Technical-Support/
Why is this not being promoted CCP? Do you realize how many new threads can be avoided by making this more visible?!?!?
Who cares if its beta, make giant links to this everywhere!
Also, thank you for making that page CCP!
This post is too serious. What have you done to the real UAE? |
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CCP Darwin
C C P
C C P Alliance
1132
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Posted - 2015.03.02 17:50:55 -
[25] - Quote
KIller Wabbit wrote:That's certainly not the feedback I get from the GM's. They copy/paste until they run out of text and then tell me to go file a bug, that it's not their job to report bugs to the Dev's.
Yes, please open a bug report if you're reporting a bug, and post in the forums if you have a suggestion or feedback. Neither can really be handled by our customer support department. That was my point, sorry if I was unclear. While our GMs do sometimes pass along feedback that they hear frequently while servicing players' tickets, it is not an effective channel for developer feedback.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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Miwako Tani
Republic University
Minmatar Republic
3
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Posted - 2015.03.02 19:30:19 -
[26] - Quote
CCP Darwin wrote:Valterra Craven wrote:There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation. All changes, even relatively minor ones, attract pages of commentary, often negative, and alternative suggestions in the forums. It's part of the job of the developers to sift through this and try to assess whether it indicates a real problem with a plan. In other words, I think the developers' standard for "overwhelming" might just differ from yours.
This
You guys, and MMO devs in general must be some sort of zen monks
much love to you guys for this great game and your even greater attitude <3 |
Valterra Craven
516
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Posted - 2015.03.02 22:51:47 -
[27] - Quote
CCP Darwin wrote:
It's part of the job of the developers to sift through this and try to assess whether it indicates a real problem with a plan.
I agree, it just seems like some devs are better at their jobs than others. Greyscale will be missed. |
Unsuccessful At Everything
The Troll Bridge
20151
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Posted - 2015.03.02 23:00:46 -
[28] - Quote
Frostys Virpio wrote:This post is too serious. What have you done to the real UAE?
UaE will return to his regularly scheduled programming after these important messages.
Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Vote Sabriz Adoudel for CSM 10!
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Circumstantial Evidence
170
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Posted - 2015.03.02 23:32:40 -
[29] - Quote
CCP Rise was extremely accommodating during the redesign of the Tech 1 haulers, listening to the feedback that simply changing existing stats around was not interesting gameplay, and we got a newly diverse set of T1 haulers, as a result.
CCP Rise was at first reluctant, but did adopt suggestions that the Bowhead get an HP buff and agility bonus, compared to the original proposal.
The initial proposal to add capital rigs to freighters was met with tons of feedback, and the whole concept changed to giving them much more affordable low slot modules. (A side effect of nerfs to base stats, so that adding low slot modules wouldn't buff them over what they could do before - resulted in several players observing "be careful what you wish for.") I don't want to start a freighter complaint thread - this is just another example of feedback affecting the outcome. |
Pok Nibin
Filial Pariahs
557
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Posted - 2015.03.03 05:57:48 -
[30] - Quote
I agree. It would be great to see that page prominently featured.
Dont fight it; Rejoin your Amarrian patriarchs; You know you want to.
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Serene Repose
2322
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Posted - 2015.03.03 05:58:44 -
[31] - Quote
I don't see a "Paint my kitchen" link. 
Treason never prospers. What is the reason?
Why, if it prospers, none dare call it "treason."
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Primary This Rifter
4S Corporation
Goonswarm Federation
617
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Posted - 2015.03.03 11:52:15 -
[32] - Quote
CCP Darwin wrote:I think the developers' standard for "overwhelming" might just differ from yours.
Their standards must be unrealistic, then.
Reminder: CCP thinks you have no right to your alliance logos.
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Valterra Craven
516
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Posted - 2015.03.03 16:04:23 -
[33] - Quote
Circumstantial Evidence wrote:CCP Rise was extremely accommodating during the redesign of the Tech 1 haulers, listening to the feedback that simply changing existing stats around was not interesting gameplay, and we got a newly diverse set of T1 haulers, as a result.
Not really. The goal of that whole change was to make Gallente not the obvious choice to train. Given Gallente got pretty much all of the variety and still had a really good max end hauler, gallente is still the obvious and only real choice to train.
Circumstantial Evidence wrote:CCP Rise was at first reluctant, but did adopt suggestions that the Bowhead get an HP buff and agility bonus, compared to the original proposal.
HP wasn't the problem with the bowhead. Its expensive for what it does and can't carry all that much and is slower than freighters.
The bowhead was a solution to a problem created by rigs. In my opinion Repacking ships with rigs would have been a much better solution as it would have allowed us to use ships we already had. On top of this he didn't listen to the fact that the ship didn't need another one off skill like every other ORE ship has. Its quit ridiculous.
Circumstantial Evidence wrote:
The initial proposal to add capital rigs to freighters was met with tons of feedback, and the whole concept changed to giving them much more affordable low slot modules. (A side effect of nerfs to base stats, so that adding low slot modules wouldn't buff them over what they could do before - resulted in several players observing "be careful what you wish for.") I don't want to start a freighter complaint thread - this is just another example of feedback affecting the outcome.
The lows might be more affordable but it was still in general a nerf to freighters where one wasn't needed. The feedback he ignored was that freighters didn't need slots to begin with. On top of that it hit shield freighters harder than armor ones since low slots exist for armor freighters that allow them to put up better tank. In general that change was a big cluster f@#$ that should have never gone through, but that feedback was ignored.
And on top of that you miss the numerous threads where he rammed changes through, like the RML changes or anything else he's worked on. |
KIller Wabbit
The Scope
Gallente Federation
879
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Posted - 2015.03.03 16:20:55 -
[34] - Quote
CCP Darwin wrote:KIller Wabbit wrote:That's certainly not the feedback I get from the GM's. They copy/paste until they run out of text and then tell me to go file a bug, that it's not their job to report bugs to the Dev's. Yes, please open a bug report if you're reporting a bug, and post in the forums if you have a suggestion or feedback. Neither can really be handled by our customer support department. That was my point, sorry if I was unclear. While our GMs do sometimes pass along feedback that they hear frequently while servicing players' tickets, it is not an effective channel for developer feedback.
Often I don't know that what I'm reporting is a bug. It might appear to be just a confusing mechanic or lack of information.
The point is that I've been punished in the game by stumbling on a bug you built in, I climbed one rope to try and resolve it, and then you want to make me climb yet another, different rope just because you have internal processes that don't mesh together. Customer service should only have one POC. Beyond that you are just wasting my time and money.
CCP .. always first with the wrong stuff
CSM .. CCP Shills with a vacation plan
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Circumstantial Evidence
171
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Posted - 2015.03.03 17:58:32 -
[35] - Quote
Valterra Craven wrote:...various opinions Nobody gets everything they want. The point of my message was to show specific examples where player feedback *has* influenced the outcome. |
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CCP Darwin
C C P
C C P Alliance
1140
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Posted - 2015.03.03 18:15:10 -
[36] - Quote
KIller Wabbit wrote:Customer service should only have one POC. Beyond that you are just wasting my time and money.
I agree that it would be nice to be able to have a unified point of contact on this, but currently we do not, because our in-game bug reporting system collects and transmits a bunch of technical information that is irrelevant to most support tickets.
Please note that bug reporting is not a customer service function. You are not guaranteed a reply. It does, though, increase the chance that the bug you report will get fixed in a future release.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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Sibyyl
Gallente Federation
23605
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Posted - 2015.03.03 18:47:06 -
[37] - Quote
Valterra Craven wrote:The bowhead was a solution to a problem created by rigs. In my opinion Repacking ships with rigs would have been a much better solution as it would have allowed us to use ships we already had. On top of this he didn't listen to the fact that the ship didn't need another one off skill like every other ORE ship has. Its quit ridiculous.
Rigs are a mechanic, not a problem.
Role based ship functions is what this game is all about. There is no one size fit all like you seem to looking for.
Edit: the only repackaging related "problem" was ship skins, which CCP is fixing. Rigs are exactly how they should be.
Rush to danger, wind up nowhere
Sabriz for CSM go go go
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Noriko Mai
2088
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Posted - 2015.03.03 19:22:55 -
[38] - Quote
CCP Darwin wrote:KIller Wabbit wrote:Customer service should only have one POC. Beyond that you are just wasting my time and money.
I agree that it would be nice to be able to have a unified point of contact on this, but currently we do not, because our in-game bug reporting system collects and transmits a bunch of technical information that is irrelevant to most support tickets. Please note that bug reporting is not a customer service function. You are not guaranteed a reply. It does, though, increase the chance that the bug you report will get fixed in a future release.
+0.000000001% per report? 
Come On Everybody, support Dark Opaque theme
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Valterra Craven
516
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Posted - 2015.03.03 19:32:55 -
[39] - Quote
Sibyyl wrote:
Rigs are a mechanic, not a problem.
Role based ship functions is what this game is all about. There is no one size fit all like you seem to looking for.
Edit: the only repackaging related "problem" was ship skins, which CCP is fixing. Rigs are exactly how they should be.
Semantics. Industrails already served the purpose of hauling things. The only reason bowheads are necessary is because of the expense in losing rigs if ships were repacked. A simpler solution would be to allow the "repacking" of ships without losing the rigs. |
Valterra Craven
516
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Posted - 2015.03.03 19:37:35 -
[40] - Quote
Circumstantial Evidence wrote:The point of my message was to show specific examples where player feedback *has* influenced the outcome.
And your point was taken. Maybe you should re-read my original post where I said words like "sometimes" and "tend". Just because examples exist where he does, does not mean that examples don't exist where he doesn't. |
Circumstantial Evidence
172
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Posted - 2015.03.03 20:28:08 -
[41] - Quote
Valterra Craven wrote:Circumstantial Evidence wrote:The point of my message was to show specific examples where player feedback *has* influenced the outcome. And your point was taken. Maybe you should re-read my original post where I said words like "sometimes" and "tend". Just because examples exist where he does, does not mean that examples don't exist where he doesn't. I made my response listing three cases, intending to provide some balance. Your reply was dismissive in detail, of each case of developer changes in response to feedback I cited. Thus, it looked like your dissatisfaction at not seeing your personal views and other feedback addressed, was dodging the larger point. You saw it, and in fact I saw "tend" in your original statement, nonetheless a general negativity prompted my post. Thank you for clarifying. |
Marsha Mallow
1983
|
Posted - 2015.03.03 21:21:26 -
[42] - Quote
Rain6637 wrote:CCP Darwin wrote:Rain6637 wrote:see my sig Regarding providing feedback to EVE development: While our GMs certainly do pass along feedback they receive in support tickets, posting on the forums is a much more efficient way to get your ideas in front of the developers. Even when EVE devs don't respond in threads, we're still reading. EVE devs do NOT usually read your GM tickets. Those will likely be described to the developers in the aggregate. Sometimes all I want is an answer, and GMs have been good for that. In a moment of clarity not too long before I changed my signature to this one, I realized the forum-going player base is probably very miniscule compared to the total subscriber base, and for devs to spend time fielding questions on the forums would be disproportionate. So I guess I mean to say my signature is meant as a piece of advice to players who may be under the impression they will be heard by posting on EVE-O somewhere nonspecific, and asking a GM a question via the ticket system is much more effective.
Good advice to new players would be to direct them to New Citizens and encourage all questions, regardless of how silly they might seem. There's a regular reddit thread with that very title. Players of all ages should be able to ask anything in the correct forum and expect an answer from players that isn't abusive (player age doesn't tell you how active they are on the forums). Regardless of how many times the question has been posted, just redirect them or give a concise answer and they'll probably say thanks and be likely to chat with other players more. Rip their head off and they'll never come to the forums again, or they'll turn into a turbo-troll overnight. If it needs to be escalated to a GM for clarification, fair enough, it takes seconds to write that. At the least people could just ignore the commonly asked questions rather than dogpiling the topic just to score points off some bewildered scrub.
The best advice I can think of for players of all ages is to raise issues as a query in the first instance, rather than roaring that a mechanic is broken or demanding a change. That holds true for bug reports/exploit notifcations too. In the first instance ask another player, then check the forums, then put in a support ticket with a query. The only bug report I've ever filed was my error, which when I resubmitted as a support ticket query (which took a while to answer but wasn't urgent) got a really detailed and helpful response from the GM.
Ask anyone in customer service or tech support to describe users and then back away just in case their head explodes. It's not all one sided with customer service issues. Users are bads too. Love the support helpdesk anyway, but it's a shame it's on a different URL.
DON'T BE RIDICULOUS!
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