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Scylla patch, eve will not start.

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
FrenzyJenny Science and Trade Institute Caldari State 0	Posted - 2015.03.24 12:31:12 - [1] - Quote After the new patch from today, cache was patching + all updates. Launch eve. Says launching, Nothing happens. Deleted cache files Used repair tool after update. Not working, Reinstalling it now, will post a update.
Atherios Lincestor The Idle Spire 4	Posted - 2015.03.24 13:01:25 - [2] - Quote same here exefile.exe*32 appears in task manager using 25%CPU and 67588K memory nothing appears on screen tried with "download all the resource files" option both checked and unchecked, and launching eve in safe mode, same result
FrenzyJenny Science and Trade Institute Caldari State 0	Posted - 2015.03.24 13:04:45 - [3] - Quote I have reinstalled the game, still the same problem, i hit launch and eve won't start up. It doesnt give any message error or log file too.
Enviah Exiled Kings The Fearless Empire 0	Posted - 2015.03.24 13:18:58 - [4] - Quote I can't even reinstall it. The client spazzes out before I can actually start the download .
FrenzyJenny Science and Trade Institute Caldari State 0	Posted - 2015.03.24 13:29:37 - [5] - Quote It's the same problem in the steam client as in the non-steam version.
FrenzyJenny Science and Trade Institute Caldari State 3	Posted - 2015.03.24 14:02:06 - [6] - Quote I tryed to change all launcher settings too Download cache, etc etc Still not working.
BlackStars Pahineh NED-Clan Goonswarm Federation 0	Posted - 2015.03.24 14:42:23 - [7] - Quote Please leave a comment if you got issues too.
Rohan Fey Unknown Defiance The Volition Cult 0	Posted - 2015.03.24 14:47:24 - [8] - Quote I tried updating the game client. The update happened, Game cache was created. When I launched the game next using the launcher, it said the "Client is ready" on the bottom left of the Launcher, but game does not start.
Solonius Rex F0RCED ENTRY F0RCED ENTRY. 184	Posted - 2015.03.24 14:49:07 - [9] - Quote For me, the launcher keeps twitching between "Installing files" and "Downloading installer updates". On the rare occasions that it doesnt do that, it loads with "Installing files", that goes to full, and then the launcher closes.
Xenny Terrorshade Tigers in the Snows Skeleton Crew. 0	Posted - 2015.03.24 14:49:42 - [10] - Quote I have this same problem, even on the steam launcher

BangTime Incertae Sedis 0	Posted - 2015.03.24 14:59:17 - [11] - Quote I had this problem but was able to open the game using the steam launcher.
Algarion Getz Aideron Corp 31	Posted - 2015.03.24 15:54:52 - [12] - Quote I had a similar problem: I made a completely new installment of EVE. I uninstalled and deleted all old EVE files, then downloaded the ~100MB installer from the website, installed it, started teh launcher, clicked "download everything" in settings and then nothing happened. I tried to restart the lauchner, but it wouldnt start again. I had to terminate 2 launcher.exe processes manually. Now the launcher works again and is downloading 7.65GB. If newbies have this problem, it could be an obstacle for them.
BlackStars Pahineh NED-Clan Goonswarm Federation 0	Posted - 2015.03.24 16:06:09 - [13] - Quote Please CCP give some feedback, people have issues.
Nalia White Tencus 88	Posted - 2015.03.24 16:37:05 - [14] - Quote i wrote in the other thread already having the same problem. try starting a repair and then start the game with exefile.exe, worked for me. the repair seemed to have patched the game. launcher ist still not working for me though.
Flip Fully The Scope Gallente Federation 0	Posted - 2015.03.24 16:40:24 - [15] - Quote Same problem here.
BlackStars Pahineh NED-Clan Goonswarm Federation 0	Posted - 2015.03.24 17:10:02 - [16] - Quote I made a CCP log server while logging on google doc. https://docs.google.com/spreadsheets/d/1EXXhZ5v1trEw2TglRTuiqqgiFFa_viZ6bafZN4qCuAs/pubhtml and the workspace file : http://www.filedropper.com/workspacelogeve for the above: My game does not work. Start up launcher is working, repair tool is working, loggin in is working. No visual on game, Its running in my processes. But the game won't startup, Nothing happens when press launch, while launchers telling me it is launching. For the Steam client, and the non-steam client.
Euttere Geten Pator Tech School Minmatar Republic 0	Posted - 2015.03.24 17:40:33 - [17] - Quote Having the same problem. I had selected the 'Download all FIles' option when the launcher started patching, so I'm not sure if I caused the problem for myself.
FrenzyJenny Science and Trade Institute Caldari State 4	Posted - 2015.03.24 18:01:31 - [18] - Quote Euttere Geten wrote: Having the same problem. I had selected the 'Download all FIles' option when the launcher started patching, so I'm not sure if I caused the problem for myself. As above, the issue occurs when using the launcher, Steam, or the exefile. eve.exe does appear in processes, but there's no 'game'. Download all FIles' Does not matter it was never been on for me before... it didnt work in the first place, so i turned it on, and it still not work. It's CCP's turn now.
MEPH1ST0 Anarchy Power Shadow of xXDEATHXx 13	Posted - 2015.03.24 18:35:02 - [19] - Quote same problem
Mack Maracas Mine 'N' Refine Yulai Federation 0	Posted - 2015.03.24 18:40:57 - [20] - Quote Yup, same problem. For me repair tool doesn't work either, not does adding it to Steam

Gunnsmoke Republic Military School Minmatar Republic 0	Posted - 2015.03.24 19:23:42 - [21] - Quote same issue. It downloads the files, tried to install, then says it failed. It actually worked once, and I was able to get in and set some long skills just in case. I tried to go back in just now, and its back to saying "update failed" even though it's already updated..
Thooloo Bitchly The Scope Gallente Federation 0	Posted - 2015.03.24 19:33:23 - [22] - Quote My game wouldn't launch after letting the launcher migrate the assets, and downloading the patch, and setting it to download all. After searching in the install directory, I found rescache.exe, It said I was missing 7.53 GB of files, and started downloading. It's gonna take at least a day on my slow internet, but if anybody who doesn't live in the 90s wants to try it, please tell us how it works out for you.
Mack Maracas Mine 'N' Refine Yulai Federation 0	Posted - 2015.03.24 19:55:55 - [23] - Quote Thooloo Bitchly wrote: My game wouldn't launch after letting the launcher migrate the assets, and downloading the patch, and setting it to download all. After searching in the install directory, I found rescache.exe, "a tool for verifying and managing the EVE shared resource cache". It said I was missing 7.53 GB of files, and started downloading. It's gonna take at least a day on my slow internet, but if anybody who doesn't live in the 90s wants to try it, please tell us how it works out for you. Edit: Clarified what reschache.exe was That file doesn't show up anywhere on my PC :S
Euttere Geten Pator Tech School Minmatar Republic 0	Posted - 2015.03.24 20:16:58 - [24] - Quote My EVE is connected to a Steam account, but I was able to get online after some fiddling. Not sure if it will work for anyone else, but here's what I did. Shutdown/Restart system. Do not delete any client or game cache files. From the C:\Program Files (x86)\CCP\EVE folder, run the Repair Tool. Repair tool will say that it cannot delete files in the Shared Cache, but was able to complete step 7/7. From the C:\Program Files (x86)\CCP\EVE\bin folder, run exefile. Client loads. At this point I still could not log on since I need the Steam ID, so I then launched EVE from Steam. Suddenly, I had to re-download 7.65 GB of updates, even though it had already updated earlier today. After that, the client was launching successfully from Steam. Hopefully this helps someone in case they are having the same issue. Good luck. o7

CCP Snorlax C C P C C P Alliance 699	Posted - 2015.03.24 20:23:41 - [25] - Quote BlackStars Pahineh wrote: I made a CCP log server while logging on google doc. https://docs.google.com/spreadsheets/d/1EXXhZ5v1trEw2TglRTuiqqgiFFa_viZ6bafZN4qCuAs/pubhtml and the workspace file : http://www.filedropper.com/workspacelogeve for the above: My game does not work. Start up launcher is working, repair tool is working, loggin in is working. No visual on game, Its running in my processes. But the game won't startup, Nothing happens when press launch, while launchers telling me it is launching. For the Steam client, and the non-steam client. Try running rescache.exe in the EVE installation folder - it looks like you might have a corrupt file and this tool will verify the contents of the shared resource cache. Let me know if this helps - we want to iron the kinks out of this as quickly as possible. CCP Snorlax - Software Architect - Team RnB

Mack Maracas Mine 'N' Refine Yulai Federation 0	Posted - 2015.03.24 20:29:36 - [26] - Quote what I've tried now is opening settings in my launcher and under download options I've ticked the box saying "download all resource files" and then restarted launcher, it started downloading almost 240 MB, so that might do it
FrenzyJenny Science and Trade Institute Caldari State 5	Posted - 2015.03.24 20:45:20 - [27] - Quote CCP Snorlax wrote: BlackStars Pahineh wrote: I made a CCP log server while logging on google doc. https://docs.google.com/spreadsheets/d/1EXXhZ5v1trEw2TglRTuiqqgiFFa_viZ6bafZN4qCuAs/pubhtml and the workspace file : http://www.filedropper.com/workspacelogeve for the above: My game does not work. Start up launcher is working, repair tool is working, loggin in is working. No visual on game, Its running in my processes. But the game won't startup, Nothing happens when press launch, while launchers telling me it is launching. For the Steam client, and the non-steam client. Try running rescache.exe in the EVE installation folder - it looks like you might have a corrupt file and this tool will verify the contents of the shared resource cache. Let me know if this helps - we want to iron the kinks out of this as quickly as possible. I did that rescache.exe it found several corrupted files. 16 files are deleted. My game is working now ! How is it possible with a clean install people get corrupted files ? So this fixed the problem for me, thanks for mention it, i wanted to click that file earlier, i feel sorry i didnt :P Isnt it maybe a good idea to run this file automatically after everypatch, or include it in the patch?
Mack Maracas Mine 'N' Refine Yulai Federation 0	Posted - 2015.03.24 21:06:56 - [28] - Quote Yup, recache also fixed it for me.
Zuke Dai ZukeBull industry 0	Posted - 2015.03.24 22:12:47 - [29] - Quote Got the download finished and all seems fine except I can't log in because I'm a steam user and the game is now asking for an account name and pass word... Any suggestions/solution?
FrenzyJenny Science and Trade Institute Caldari State 5	Posted - 2015.03.25 11:02:01 - [30] - Quote Zuke Dai wrote: Got the download finished and all seems fine except I can't log in because I'm a steam user and the game is now asking for an account name and pass word... Any suggestions/solution? I think this is off topic too and you will be better of to make a new thread for this or look on the forums

Flip Fully The Scope Gallente Federation 1	Posted - 2015.03.25 13:22:30 - [31] - Quote After checking LogServer.exe it seems that my internetconnection was blocking the connection to http://res.eveonline.ccpgames.com
Kira Talfase Misanthropic Behavior 1	Posted - 2015.03.25 18:35:05 - [32] - Quote Rescache.exe finds no corrupt files on my PC. It does want to download the entire game.. but I've done that 4 times now with all failures upon launching. I'm SICK of digging all over this website seeing suggestions dating back to the 14th.. seeing multiple repair tools suggested, multiple launchers. This is completely asinine and I'm done. I'll be back in a few months to see if you have fixed this issue.
Krista Sasen Ministry of Me 0	Posted - 2015.03.25 21:49:58 - [33] - Quote I've tried everything mentioned in thread to be able to log save for re-installing the game client . I enter username/ password and all I get is a gray play button. Anyone got any suggestions what is going on here?
Spanky Platypus Just The Tip... Northern Associates. 0	Posted - 2015.03.26 02:04:49 - [34] - Quote I can't find rescache.exe. Where is the EVE Installation folder? I checked in the CCP folder in Program Files (x86) and it's not there. Edit: found it.
Zhaniz xX-Crusader-Xx Tactical Narcotics Team 3	Posted - 2015.03.26 23:51:39 - [35] - Quote CCP Snorlax may be one of the best dev names and his words of wisdom helped me! thanks
Demerius Xenocratus Federal Defense Union Gallente Federation 166	Posted - 2015.03.27 02:54:17 - [36] - Quote This DoD stuff broke my EVE. I'm getting a "client update failed" message at the bottom of the launcher by the progress bar, and an error popup telling me the EVE launcher cannot update a directory from which processes are running, then tells me to close exefile.exe.
Ronal Joringer DotWar 0	Posted - 2015.03.29 09:18:56 - [37] - Quote Well, in my case, game starts but with huge delay. Process exefile.exe*32 appears in Task manager, however it takes up to 5 min to launch game, even on direct file run. Problem started after enabling "Download all".
Qunantor Foratis inconspicuous ISK Hoarder 0	Posted - 2015.03.29 17:24:23 - [38] - Quote Ronal Joringer wrote: Well, in my case, game starts but with huge delay. Process exefile.exe*32 appears in Task manager, however it takes up to 5 min to launch game, even on direct file run. Problem started after enabling "Download all". I've had the same problem and run the rescache.exe. It downloaded some missing files and now it's back to normal again.
Devil tiger 1	Posted - 2015.03.30 08:23:17 - [39] - Quote I just sent a bug report about this... All I got when loading launcher was: Error -7 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eveClientToken%20user
Ellariona Negative Density 159	Posted - 2015.03.30 08:52:36 - [40] - Quote For some odd reason, the only things I need to connect to for playing EVE are down. The german TS I normally connect to is down and I can't connect to EVE either, despite having tried everything in the book (and on the forums). A tracert to the eve server gave me a time out, so It's obviously not a client issue, but it might explain why some updates were a bit iffy as well. A tracert to our TS server didn't give me a time out but it doesn't connect... And I can connect to everything else. I went on and looked at Chribba's eve-offline server monitor site and there was some odd connection behavior a couple of hours ago, and it seems to have persisted up until now in my case. I've had launcher issues first and now this. All the suggestions made by the DEVs haven't helped yet, including but not limited to: - rescache.exe run - reinstalling the client (my client worked properly before scylla) - manually downloading the new launcher file and reinstalling - manually downloading the new repair file and reinstalling - changing socket from port 26000 to 3274 (I could connect to either one before scylla) - enabling the cache download in the launcher - running either the exefile in bin OR the launcher in administrative mode

Quiby San 10	Posted - 2015.03.30 11:48:54 - [41] - Quote Ronal Joringer wrote: Well, in my case, game starts but with huge delay. Process exefile.exe*32 appears in Task manager, however it takes up to 5 min to launch game, even on direct file run. Problem started after enabling "Download all". This is happening to me too, but only at the very first start. When I close EvE and start it again a few hours later without shutting down my system, it's back to normal again, until I reboot.
Ronal Joringer DotWar 0	Posted - 2015.03.30 16:30:32 - [42] - Quote UPD: Looks like running rescache.exe could really solve this issue. No missed or corrupted files found during scan, but game client runs smoothly now.
Quiby San 10	Posted - 2015.03.31 09:24:29 - [43] - Quote Ronal Joringer wrote: UPD: Looks like running rescache.exe could really solve this issue. No missed or corrupted files found during scan, but game client runs smoothly now. Still happening to me, even after running rescache.exe. It didn't find any problems, but the first start-up of EvE after a reboot takes like 2-3 minutes.
bardghost Isu Casteil Extraction Corporation 0	Posted - 2015.03.31 11:55:01 - [44] - Quote Had some issues with launcher last few days buy restarting launcher fixed them. Since downtime have been getting this (Picture of launcher) have tried restarting launcher, cleared cache, restarted pc, even run rescache.exe with no curruptions (Ran Again Has Found 4GB Of Missing Files Which Should Never Have Been Missing As I Was Playing This Morning So Thats Now A Days Play Lost) . This is a Steam based account gives me no end of troubles had to do a complete re-install after tried connecting to SiSi Steam made me download files then Launcher made me download them again I'm losing my patience with this to be honest.
Captain Africa GRIM MARCH Grim Enterprises 113	Posted - 2015.03.31 19:04:29 - [45] - Quote What really bugs me is why so little feedback has come from CCP regarding this...
Elona Solette GoonWaffe Goonswarm Federation 15	Posted - 2015.04.04 19:38:48 - [46] - Quote Captain Africa wrote: What really bugs me is why so little feedback has come from CCP regarding this... I have this issue on four accounts, CCP don't seem to care. I really don't think I'm going to need four accounts going forward.
D On Light Style The Gorgon Spawn 0	Posted - 2015.04.09 18:29:15 - [47] - Quote I have the same problem and run the rescache.exe, tried reinstall Eve. But no success. Problem still exist and I cannot play the game.
Niobe Song Center for Advanced Studies Gallente Federation 88	Posted - 2015.04.10 02:22:53 - [48] - Quote I'm having the same problem. Since the patch the client had been really slow to start from the launcher but today it is so slow it doesn't want to seem to start at all. Could someone give me a step by step on how to find this "rescache.exe"? I can't seem to locate it. Getting annoyed.
D On Light Style The Gorgon Spawn 0	Posted - 2015.04.10 16:07:33 - [49] - Quote Niobe Song wrote: Could someone give me a step by step on how to find this "rescache.exe"? It depends on your OS. In my Windows 7: C:\Program Files (x86)\CCP\EVE I have just disable my Kaspesrsky Antivirus and Eve works now. lol

CCP Mechanic C C P C C P Alliance 0	Posted - 2015.04.10 18:04:25 - [50] - Quote Hi guys. The three most common issues we are seeing are: Incorrect folder permissions. This can be fixed by right clicking the icon used to start the game and selecting run as administrator from the drop down list. Corrupt resource cache files. This can be fixed by running rescache.exe from the EVE installation folder. Antivirus software like Kaspersky blocking the launcher or the launching of the client. Troubleshooting tips for these issues and more can be found in the following link. https://ccpcommunity.zendesk.com/hc/en-us/articles/202634491-Download-on-Demand-Troubleshooting


Andris Arickson Event Horizon Expeditionaries Apocalypse Now. 5	Posted - 2015.04.12 05:04:33 - [51] - Quote I think in my trying to get my launcher running that I used the repair tool which did bad things (tm) to my SharedCache. So I could run up eve as long as I have DoD enabled unless I want approximately 7G download (it gets a little less each time I play). Luckily I also had eve on my laptop and wasn't stupid enough to use the repair tool on it. So once the launcher settled down I have 1 working eve on my laptop and 2 non working eve on my PC. (4 if you include SiSi) In linux the location of the shared cache will likely default to "~/.wine/drive_c/users/Public/Application Data/CCP/EVE/SharedCache" which is where I found mine. Meaning that for windows users it will be in C:/users/Public/Application Data/CCP/EVE/SharedCache Being in AUTZ and having internet of the quality usually referred to with expletives I decided to try copying the files from my laptop to my PC. 14.7G of unpacked files (66k files) later: OP success, both clients working again. Caveats: don't have eve launcher or clients running (check for orphaned exe files) check the file permissions of the destination folders are ok


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