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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Bas Tyra
HAULLOGIC
0
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Posted - 2015.03.28 02:26:36 -
[61] - Quote
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ? |
Desimus Maximus
Deep Core Mining Inc. Caldari State
191
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Posted - 2015.03.28 03:56:47 -
[62] - Quote
Maybe Tranquility tried to jump too soon after first jump... |
Desimus Maximus
Deep Core Mining Inc. Caldari State
191
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Posted - 2015.03.28 03:57:43 -
[63] - Quote
Bas Tyra wrote:7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?
I assure you 'CCP' does not stand for Customer Service, not even in Icelandic... |
Scipio Artelius
The Vendunari End of Life
35178
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Posted - 2015.03.28 05:13:03 -
[64] - Quote
Bas Tyra wrote:7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ? When you get to 7 days then start to get uptight. Until then just relax.
It normally takes a few days for reimbursement tickets to be responded to.
Come Win At Eve - Join The Vendunari
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Bas Tyra
HAULLOGIC
0
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Posted - 2015.03.28 05:43:57 -
[65] - Quote
Desimus Maximus wrote:Bas Tyra wrote:7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ? I assure you 'CCP' does not stand for Customer Service, not even in Icelandic...
I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ?
I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable. |
Frostys Virpio
The Mjolnir Bloc The Bloc
1647
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Posted - 2015.03.28 05:54:25 -
[66] - Quote
Bas Tyra wrote:Desimus Maximus wrote:Bas Tyra wrote:7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ? I assure you 'CCP' does not stand for Customer Service, not even in Icelandic... I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ? I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable.
Do you even remotely grasp how many tickets they probably received because a bunch of nerds could not get their fix of EVE time for a few hours? You lost a ship, big ******* deal. For all we know, you will get a "the logs show nothing" reply with a ticket closed notification and I'd be happy if you reported exactly that. |
Bas Tyra
HAULLOGIC
0
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Posted - 2015.03.28 06:00:38 -
[67] - Quote
Frostys Virpio wrote:Bas Tyra wrote:Desimus Maximus wrote:Bas Tyra wrote:7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ? I assure you 'CCP' does not stand for Customer Service, not even in Icelandic... I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ? I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable. Do you even remotely grasp how many tickets they probably received because a bunch of nerds could not get their fix of EVE time for a few hours? You lost a ship, big ******* deal. For all we know, you will get a "the logs show nothing" reply with a ticket closed notification and I'd be happy if you reported exactly that.
And you'd be happy... why ? You enjoy perpetuating bad service ? |
Frostys Virpio
The Mjolnir Bloc The Bloc
1647
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Posted - 2015.03.28 06:05:52 -
[68] - Quote
Bas Tyra wrote:Frostys Virpio wrote:Bas Tyra wrote:Desimus Maximus wrote:Bas Tyra wrote:7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ? I assure you 'CCP' does not stand for Customer Service, not even in Icelandic... I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ? I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable. Do you even remotely grasp how many tickets they probably received because a bunch of nerds could not get their fix of EVE time for a few hours? You lost a ship, big ******* deal. For all we know, you will get a "the logs show nothing" reply with a ticket closed notification and I'd be happy if you reported exactly that. And you'd be happy... why ? You enjoy perpetuating bad service ?
I'd be happy because my bucket of tears would be that much more filled. |
Tuttomenui II
Aliastra Gallente Federation
278
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Posted - 2015.03.28 06:13:18 -
[69] - Quote
Bas Tyra wrote: 'Stuff was said'
I hope you went and salvaged the wreck at least, because if you didn't you'll be that much more miffed when they only replace what wasn't dropped.
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Bas Tyra
HAULLOGIC
0
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Posted - 2015.03.28 06:38:42 -
[70] - Quote
I don't really get your 'bucket of tears' but good luck with your life goals Frostys.
Yeah I'm probably amp'd a little higher than is warrented at this point. Perhaps I would place a higher value on customer service than the next level shader. Maybe when you have a wide spread disconnect issue like today, you prioritize the list and filter accordingly. Pull the devs off their projects for 30 minutes each day and bring the tickets down...perhaps they do? But for there to be a reputation of an extreme response time of a week+ is just....yeah...unnerving. And you have to wonder why. |
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Scipio Artelius
The Vendunari End of Life
35178
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Posted - 2015.03.28 06:58:58 -
[71] - Quote
Bas Tyra wrote:I don't really get your 'bucket of tears' but good luck with your life goals Frostys.
Yeah I'm probably amp'd a little higher than is warrented at this point. Perhaps I would place a higher value on customer service than the next level shader. Maybe when you have a wide spread disconnect issue like today, you prioritize the list and filter accordingly. Pull the devs off their projects for 30 minutes each day and bring the tickets down...perhaps they do? But for there to be a reputation of an extreme response time of a week+ is just....yeah...unnerving. And you have to wonder why. And we should all demand better. Othwise you'll eventually have companies with Frostys bucket of excuses mentality...and that would be unfortunate. Having waited a bit for a few tickets, I get your frustration.
At the same time, if there weren't a huge number of pointless tickets submitted for bumping, ganking, imagined harassment and other frivolous claims, there wouldn't be the wait times there are.
CCP don't create all the tickets they receive. That's on us.
Come Win At Eve - Join The Vendunari
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Baneken
Arctic Light Inc. Arctic Light
512
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Posted - 2015.03.28 07:02:19 -
[72] - Quote
Entitlement over space pixels is strong in this thread. |
Bas Tyra
HAULLOGIC
0
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Posted - 2015.03.28 07:10:14 -
[73] - Quote
Baneken wrote:Entitlement over space pixels is strong in this thread.
I'm pretty sure they are running a business. Not a state welfare program. |
StarRanger
Maximus Corp The Volition Cult
10
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Posted - 2015.03.28 11:14:43 -
[74] - Quote
this discussion can be closed, thank you CCP, hope to hear what happened with the server tho
Gÿà playing with spaceships since 2003, serious business!
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Iam The Flash
New Eden Cultural Exchange
0
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Posted - 2015.03.28 11:15:47 -
[75] - Quote
aye same, showing as offline |
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Chribba
Otherworld Enterprises Otherworld Empire
14195
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Posted - 2015.03.28 12:04:55 -
[76] - Quote
While EVE-Offline does keep track of numbers, CCP's numbers are generally 2-3 minutes delayed, one good indicator that something may be wrong even if the servers show as online on EVE-Offline is the "current visitors" in the lower left corner, usually I have about 20-30 visitors, if that number jumps up you can assume that something is wrong and more than you is visiting the site to check its status, and you can keep checking in for updated status.
/c
GÿàGÿàGÿà Secure 3rd party service GÿàGÿàGÿà
Visit my in-game channel 'Holy Veldspar'
Twitter @Chribba
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AOAm Adranas'Lira
Atreidun Order
0
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Posted - 2015.03.28 12:12:35 -
[77] - Quote
Probably another denial of service attack. Damn Lizards, what makes their pathetic minds get off top this stuff.... |
OverlordY
Interspan
5
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Posted - 2015.03.28 23:48:47 -
[78] - Quote
Socket closed while happliy mining. sigh. Player count just dropped 11k in 30 seconds.. id say problems.. |
Liam Inkuras
AQUILA INC Verge of Collapse
1498
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Posted - 2015.03.28 23:49:46 -
[79] - Quote
Where were you when EvE was kill
I wear my goggles at night.
Any spelling/grammatical errors come complimentary with my typing on a phone
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Kameloso
Starstuff Industrial Providence Initiative
1
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Posted - 2015.03.28 23:53:42 -
[80] - Quote
Poland here. Got dropped and unable to log in. Also, severe problems using forums. |
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CCP Falcon
11073
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Posted - 2015.03.28 23:56:21 -
[81] - Quote
We're currently looking into this
CCP Falcon || EVE Universe Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3
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P3ps1 Max
Hedion University Amarr Empire
17
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Posted - 2015.03.28 23:58:26 -
[82] - Quote
FREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE skill points. YAY! |
Iam The Flash
New Eden Cultural Exchange
0
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Posted - 2015.03.28 23:58:38 -
[83] - Quote
In other words you broke it |
March rabbit
Federal Defense Union
1575
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Posted - 2015.03.29 00:00:24 -
[84] - Quote
Restarted my PC... Though it is local problem. It looks like launcher's functionality is linked to server for like 50-60% It simply looks dead when there is something wrong in network....
The Mittani: "the inappropriate drunked joke"
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Ravasta Helugo
Republic University Minmatar Republic
331
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Posted - 2015.03.29 00:02:21 -
[85] - Quote
I was in hull by the time I finally managed to get back in. That was ******. |
Garnoo
Eternity INC. Goonswarm Federation
152
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Posted - 2015.03.29 00:06:30 -
[86] - Quote
i guess its ddos attack... not so rare when during sov warfare...
People are going to try to ruin your day. Get together with others, ruin their day back --á EvE
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Ravasta Helugo
Republic University Minmatar Republic
331
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Posted - 2015.03.29 00:09:47 -
[87] - Quote
Garnoo wrote:i guess its ddos attack... not so rare when during sov warfare... Players would really do that to their own ******* game? How impossibly ******. |
Jommis
Original Masters
96
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Posted - 2015.03.29 00:20:56 -
[88] - Quote
i blame chribba and Bobby Atlas
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Abby Silverwind
Demonic Retribution The Initiative.
5
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Posted - 2015.03.29 10:25:40 -
[89] - Quote
Considering it was at 2030 I would assume it was something to do with earth hour which was at the same time
Even though I walk through the valley of the shadow of death,
I will fear no evil,
for you are with me;
Your rod and your staff,
they comfort me.
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WhyYouHeffToBeMad IsOnlyGame
7267
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Posted - 2015.03.29 10:28:09 -
[90] - Quote
dear russians,
DDOS does nothing, quit it
yours, Heff
Everything's a game if you make it one - Uriel Paradisi Anteovnuecci
Frostys Virpio > CCP: Continously Crying Playerbase
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