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Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 06:55:05 -
[1] - Quote
They have this as a payment method, but they wont allow paypal without a credit card attached.
http://community.eveonline.com/support/knowledge-base/article.aspx?articleId=497
Quote: The service provides an alternative payment option for users that may not have access to or wish to use another form of payment.
Like a credit card. If I don't have a credit card, I cant play eve online? |
Lost Greybeard
Drunken Yordles
599
|
Posted - 2015.05.10 07:34:55 -
[2] - Quote
You can also use a debit card/bank account, I think.
Paypal's not itself a bank in the sense you seem to be thinking of, it's a middleman service for banks and various corporate accounts. Like a normal line of credit, the company managing the service still has to have an actual bank backing it up that both parties recognize.
The service can handle one-time wire transfer type stuff too, in theory, but CCP's end doesn't support it yet. The page you're linking seems to be saying they'll get to it SOON(TM). |
Nalelmir2
Royal Amarr Institute
Amarr Empire
0
|
Posted - 2015.05.10 07:48:59 -
[3] - Quote
I'm having this same problem. Normally, I'd choose to buy through paypal and it'd be a non-recurring payment. It won't allow that for the moment and it is essentially costing them money at the moment since my account lapsed a few days ago. I distinctly remember paying with paypal because otherwise I woudn't have played last month. I don't know why it isn't working right now. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 08:12:17 -
[4] - Quote
I tried putting in a random credit card number and it tells me the merchant only takes visa or american express or some others meaning its a CCP end problem. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 08:20:09 -
[5] - Quote
Lost Greybeard wrote:You can also use a debit card/bank account, I think.
Paypal's not itself a bank in the sense you seem to be thinking of, it's a middleman service for banks and various corporate accounts. Like a normal line of credit, the company managing the service still has to have an actual bank backing it up that both parties recognize.
The service can handle one-time wire transfer type stuff too, in theory, but CCP's end doesn't support it yet. The page you're linking seems to be saying they'll get to it SOON(TM).
Quote:
PayPal
What is PayPal and how do I use it to pay for my EVE subscription?
PayPal is a payment service through which users can pay for their EVE accounts. The service provides an alternative payment option for users that may not have access to or wish to use another form of payment.
You will need to have a PayPal account to use this method, if you do not please create an account via their website.
During the registration process you can choose between linking your credit card, debit card or banking account (availability depending on your location) to your PayPal account, which will then be used to pay for your EVE subscription.
You can choose to make the payments recurring by checking the appropriate check box and should you wish to cancel the recurring payments follow the cancellation directions posted here.
Please note: eChecks cannot be used through PayPal at the moment. We are working on making it available.
I don't see where it says "PayPal will SOON be available like this", and it say that you can choose to make payments recurring, that means its usually a one-time payment. Right now it says it WILL be recurring, not I can make it recurring. |
Tau Cabalander
Retirement Retreat
Working Stiffs
4853
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Posted - 2015.05.10 17:06:02 -
[6] - Quote
The forums really can't help you with billing. I recommend opening a billing petition.
I have a feeling it has something to do with one-time vs. recurring, but what do I know. Similarly, one might be able to buy PLEX with PayPal from one of the many authorized resellers, but than that is more expensive than a subscription.
Pre-Paid credit cards, like "Visa Debit Card", haven been known to work. Beware that some have hefty purchase fees and annual fees, so shop around. Some banks even allow their debit cards to be used online, as an equivalent to Visa or Master Card debit card. |
Oraac Ensor
625
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Posted - 2015.05.10 19:10:31 -
[7] - Quote
I would have thought that this sentence regarding PayPal from the page you have linked would explain the situation perfectly:
Quote:During the registration process you can choose between linking your credit card, debit card or banking account (availability depending on your location) to your PayPal account, which will then be used to pay for your EVE subscription. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 19:21:20 -
[8] - Quote
Oraac Ensor wrote:I would have thought that this sentence regarding PayPal from the page you have linked would explain the situation perfectly: Quote:During the registration process you can choose between linking your credit card, debit card or banking account (availability depending on your location) to your PayPal account, which will then be used to pay for your EVE subscription.
PayPal requires something to get funds from, which will then be used to pay for eve. Its talking about how PayPal works. If I need to show my credit card to CCP to play eve, then using PayPal is meaningless in the first place. It also says its another payment option for those who may not have access or wish to use another form of payment like a credit card. |
Oraac Ensor
625
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Posted - 2015.05.10 19:38:39 -
[9] - Quote
Crash Omaristos wrote:Oraac Ensor wrote:I would have thought that this sentence regarding PayPal from the page you have linked would explain the situation perfectly: Quote:During the registration process you can choose between linking your credit card, debit card or banking account (availability depending on your location) to your PayPal account, which will then be used to pay for your EVE subscription. PayPal requires something to get funds from, which will then be used to pay for eve. Its talking about how PayPal works. If I need to show my credit card to CCP to play eve, then using PayPal is meaningless in the first place. It also says its another payment option for those who may not have access or wish to use another form of payment like a credit card.
The point being that, contrary to your OP, to DO NOT need a credit card to use PayPal.
I don't even have a credit card and yet I have been playing EVE for 3-+ years using PayPal. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 19:52:03 -
[10] - Quote
Well I tried to pay with PayPal without using a credit card last night and it said that the merchant which is CCP needs a credit card info linked with it. |
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Oraac Ensor
625
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Posted - 2015.05.10 20:00:34 -
[11] - Quote
Crash Omaristos wrote:Well I tried to pay with PayPal without using a credit card last night and it said that the merchant which is CCP needs a credit card info linked with it.
Then I can only suggest that you consult PayPal regarding the validity of whatever you linked your account to. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 20:22:55 -
[12] - Quote
http://imgur.com/r7Wcfze
http://imgur.com/jQCogcN
I have money in my account. I haven't needed a credit card to pay for anything else. I've bought a lot of stuff from safe online stores before, and most importantly, it says "the merchant only accepts, visa, mastercard, american express, or ...".
That merchant is CCP. It has nothing to do with my PayPal. |
Oraac Ensor
625
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Posted - 2015.05.10 22:02:33 -
[13] - Quote
Crash Omaristos wrote:http://imgur.com/r7Wcfze http://imgur.com/jQCogcN
I have money in my account. I haven't needed a credit card to pay for anything else. I've bought a lot of stuff from safe online stores before, and most importantly, it says "the merchant only accepts, visa, mastercard, american express, or ...". That merchant is CCP. It has nothing to do with my PayPal.
And once again you post a link which clearly shows that you don't need a credit card.
I give up. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.10 22:42:16 -
[14] - Quote
Oraac Ensor wrote:Crash Omaristos wrote:http://imgur.com/r7Wcfze http://imgur.com/jQCogcN
I have money in my account. I haven't needed a credit card to pay for anything else. I've bought a lot of stuff from safe online stores before, and most importantly, it says "the merchant only accepts, visa, mastercard, american express, or ...". That merchant is CCP. It has nothing to do with my PayPal. And once again you post a link which clearly shows that you don't need a credit card. I give up.
Look at imgur #2. It tells me I DO need one. |
Oraac Ensor
625
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Posted - 2015.05.11 00:00:16 -
[15] - Quote
Crash Omaristos wrote:Oraac Ensor wrote:Crash Omaristos wrote:http://imgur.com/r7Wcfze http://imgur.com/jQCogcN
I have money in my account. I haven't needed a credit card to pay for anything else. I've bought a lot of stuff from safe online stores before, and most importantly, it says "the merchant only accepts, visa, mastercard, american express, or ...". That merchant is CCP. It has nothing to do with my PayPal. And once again you post a link which clearly shows that you don't need a credit card. I give up. Look at imgur #2. It tells me I DO need one. I need a credit card to complete the transaction, ergo I need a credit card to buy eve game time if I try to pay with PayPal.
Look again. |
Jack Jomar
The Scope
Gallente Federation
12
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Posted - 2015.05.11 07:58:08 -
[16] - Quote
I use paypal constantly - I have just paid for a single month non recurring via paypal.
You need a bank card to use paypal.
Debit card, or credit card, but you need an active usable bank card to use paypal services.
If you have not set this up, or not attached a bank card from your account to the paypal services, then you cannot use paypal until you do so.
This is non-negotiable.
Once this is done, you can pay for game time using paypal OR a debit card (visa debit) OR a credit card.
I pay for single month non-recurring. I do this via paypal, which on my account has a visa debit card attached to it.
I did this yesterday morning to temporarily active multiple character training on my account for two months ONLY, AND to add a single month of game time to this account.
All paid for via paypal (connected to my bank via my visa debit bank card).
If none of this is acceptable to you, please proceed to a third party EVE game time card reseller approved by CCP.
www.shatteredcrystal.com and EVE Time Code are two that I know of and have used previously to do so.
Shattered crystal appears to be down right now, but eve time code appears to be working. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.11 09:19:01 -
[17] - Quote
I'm not sure how you can't be listening. I'm successfully using PayPal anywhere else (IMPLICATION!). I won't pay an extra 5$ USD to buy a PLEX to play online. Shattered crystal has been down for 5 months or more. Everything you posted is outdated, inaccurate, or simply wrong. Thanks for trying to help, though. |
Jack Jomar
The Scope
Gallente Federation
12
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Posted - 2015.05.11 09:33:36 -
[18] - Quote
Quote:I'm not sure how you can't be listening. I'm successfully using PayPal anywhere else (IMPLICATION!).
Don't imply - state. I don't know unless you write this in your post.
Quote:Everything you posted is outdated, inaccurate, or simply wrong.
Not true - EVE Time Code is up and working, I have literally as of yesterday used paypal to pay for game time, and for multiple character training - using my debit card on that account - and used it again this morning to pay CCP directly for a plex.
I do not appreciate being insulted due to you being frustrated - please cease and desist from personal attacks, either here or via PM.
http://imgur.com/jQCogcN
This screenshot says "Please add a debit or credit card to complete your purchase." and is the one you are referring to.
You can use either form of card. |
Crash Omaristos
24th Imperial Crusade
Amarr Empire
1
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Posted - 2015.05.11 10:36:30 -
[19] - Quote
I stated clearly that I can use PayPal anywhere else already.
That's why that form asking for a credit or debit card should not appear, if I don't need a CC or DC to pay with PayPal for Eve. |
Jack Jomar
The Scope
Gallente Federation
12
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Posted - 2015.05.11 10:49:04 -
[20] - Quote
Cheers for the info.
Next question - with you having a paypal account, did you get the "login" screen before reaching that page (being sent to that page from CCP) and login to your account?
I know this is a tiresome question, but it may help your situation so that we can get you back into game.
I'm going to guess your bank card has not yet passed the expiry date?
I've just tried extending my account, and it shows the same screen as yours for the game time screen.
However, I always elect to manually pay here, as my paypal indicates to me the use of a one-time payment on this screen.
Once I click on next (disregarding that notice about the recurring payment stuff because my account always treats it as a one-time thing, and I'm always renewing it anyway) It sends me to paypal, and lets me log in on the right. I filled out my info, and clicked and payed (at 11:43 as of time of writing this day, etc etc) and got my receipt from paypal.
CCP should direct you to paypal site, which *should* let you log in to your paypal account so you can agree to let paypal transfer the cash for you.
If the previous paypal page is the one CCP is sending you to when it sends you to paypal, then this is very specific to you.
Please could you try first logging in to paypal on a seperate page/window, and then proceed through the payment steps again? |
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Ka'Narlist
Dreddit
Test Alliance Please Ignore
372
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Posted - 2015.05.11 11:15:18 -
[21] - Quote
Crash Omaristos wrote:I stated clearly that I can use PayPal anywhere else already.
That's why that form asking for a credit or debit card should not appear, if I don't need a CC or DC to pay with PayPal for Eve.
So what do you expect of us other then the information that we don't have this problem and in fact can pay through paypal without having a creadit card?
Create a support ticket or ask paypal where the problem is (which you refuse to do). |
Lilliana Stelles
1386
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Posted - 2015.05.11 15:09:48 -
[22] - Quote
Get a paypal business debit card. The conversion to a paypal business account is free and will give you an actual credit card number that directly debits your paypal balance.
https://www.paypal.com/webapps/mpp/debit-card
Not a forum alt.-á
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Dekker Pain
Perkone
Caldari State
0
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Posted - 2015.05.12 16:36:13 -
[23] - Quote
I am having the exact same issue. I can NOT add game time to my account/s from my paypal account. It Keeps asking for CC or visa debit of which I never used. My Bank account is linked to paypal, I also have funds in my paypal and yet I keep getting asked for a CC/visa debit. This has never happened to me before, for anything I purchased over paypal. Including Eve.. |
Jack Jomar
The Scope
Gallente Federation
12
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Posted - 2015.05.12 21:46:16 -
[24] - Quote
@Dekker
Just so I'm reading that correctly - you have your bank account linked to paypal - which is usually done via a card, so I have to assume this has been done already as you're telling us you've used it before - I'm guessing here and elsewhere too?
And it still works on other sites that are not EVE?
And you've clearly verified your bank account (the bit where paypal sends minor cash amounts to your account for you to register on your bank statement) because of prior use.
So...
Okay this still only appears to be affecting a select few.
Questions that need answers:
Is it localised to a specific country/state etc?
Have you tried being logged in to your normal paypal account in a seperate window/tab while making your game time purchase?
Are you willing/unwilling to purchase plex as a temporary alternative?
Have the changes to paypal affected when/where/how it displays the login screen to you?
Have you tried doing this via a different computer (or mobile)? Is this issue specific to your computer, or generic to your EVE/Paypal account?
Would a simple reboot clear it up?
Or possibly clearing/deleting cookies and cleansing browsing history?
Or in short, what is different between you and me? I've covered my details in a previous post (without breaking rules or sharing private personal info) so you already know I've got my paypal and bank account linked via a visa debit card, which clearly works, and it got verified too.
CCP has changed the payment web pages, but they still work for me, so again what makes that different between me and you, as I have the same CCP payment pages as you? Is there something we are doing/not doing?
Ultimately if none of the above helps/gets you in the right direction, frankly the best thing is to petition it.
There's only so much tech support we can throw at you, and there's only so much information you can share, and we can't see the logs on CCP's end. |
Dekker Pain
Perkone
Caldari State
0
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Posted - 2015.05.13 01:45:06 -
[25] - Quote
Jack
Yes my paypal account has been active and verified since 2008/2009.
I have a bank account added to paypal, when I need funds I add them to paypal and within a few days there in my paypal funds as money, of which I use to purchase items from gaming sites (game time). I still have receipts from CCP of older game time purchases.
Last month I purchased some station cash from SOE (now daybreak games) and had zero problems. Today I tried adding game time to Eve and ended up here. No I didn't try clearing my web cache/cookies, but I will tomorrow and try again.
-Thanks for the reply! |
Aldois
eXceed Inc.
3
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Posted - 2015.05.23 00:24:12 -
[26] - Quote
The people replying in this thread are literally cancer. You obviously don't understand the situation, so telling the OP to try harder is pointless.
I'm experiencing the same prompts. My PayPal account has been used to buy game time from CCP for years, and I do not have a CC linked to my account. I have my bank account directly linked to PayPal. When I buy game time, I tell it to debit the $14.95 directly from my bank, and it has worked flawlessly until now. They have changed the way it works, and the screen now prompts me to input a Credit Card in order to proceed. I do not get the option to pay with my bank account, like I have for YEARS previous to this.
I haven't yet bothered to add a credit card to the annoying prompt to see if the next screen would allow for me to use my bank account, like I have done time and time again for numerous accounts. I do not want to add a card to PayPal, as I've always been perfectly capable without it. |
13kr1d1
Hedion University
Amarr Empire
144
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Posted - 2015.05.24 06:22:58 -
[27] - Quote
You either have to be logged in on from another screen already, or make sure you're logged out and log into paypal through eve online. One of those two methods works if you have money in the acount.
At 5 drones of T2, the Tristan is nearly as powerful as the Algos, with a cheaper price tag, better maneuverability and speed, and smaller sig radius to avoid the lazy carebearish T3 station blapping -10s who have no life. Pick tristan for FW.
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Dekker Pain
Perkone
Caldari State
2
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Posted - 2015.05.26 12:08:45 -
[28] - Quote
I have tried just about every method. I EVEN called paypal via phone. Paypal said that it was a merchant error, I assume they ment (CCP).
Just to refresh.
1. I have my bank account linked to paypal. I ADD funds to my paypal via paypals website, This method takes a few days for the funds to show up in MY WALLET in paypal. The reasoning I do it this way is cause adding funds takes a few days and I like the security of it. I can monitor my paypal better.
2. I HAVE enough funds in MY WALLET in paypal to cover Eve's fees, In my case I want to get a 3 month purchase.
3. When I select the paypal option from EVE's site for my transaction.. and have to login to paypal to finish the buy, I get asked for a credit card/visa debit. This has never happen before, usually the transaction goes through and funds are take from MY WALLET in my paypal account.
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Jack Jomar
The Scope
Gallente Federation
24
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Posted - 2015.05.26 12:33:25 -
[29] - Quote
@ Dekker Thanks for biting the bullet and doing the legwork on your end.
Eliminating the debit card thing, the only thing that now remains is to drop a bunch of Billing Petitions on CCP.
I had a similar problem when I first started, but I went the card route - I kept using my visa debit card and forcing CCPs payment window to think it was a visa credit card - which worked for me, but won't for you due to the way you're managing stuff. Ergo, you're going t have to petition CCP to add the extra payment methods to their paypal options.
They should be quite accommodating - especially to someone who is actively looking to give them money (I mean, seriously, how many businesses do you know who turn down paying customers and turn away money like this?  ).
When I was a complete newbie, they kept extending my trial account every time I chased them to fix their paypal - they were really quite nice about it (and for me it meant I got to train two races up to cruiser rather than one - yes I played as a trial account for 3 months or so!). They had it resolved by the end of that year (and I had a visa debit card anyway). I don't know exactly how long it took them to fix it because right around then I had my exams to deal with (I was 18 at the time), so I left the game for a while.
If you give them a full history of absolutely everything you've tried - and be as detail crazy as possible, within legal limits. And I mean to the point of overloading them. The more details they get, the more stuff they can eliminate before getting to the solving of the problem stuff, the quicker they'll actually fix things on their end.
The fact that you actually went as far as calling up Paypal will pay off here, because you can detail that to them. Make sure to really belabor this point if you have to. You probably won't - again, you're looking to keep playing, and thus keep paying them money, so frankly they're more likely to thank you for this, than anything.  |
Aldois
eXceed Inc.
4
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Posted - 2015.05.26 23:38:39 -
[30] - Quote
I petitioned CCP as well. My account lapsed in the mean time, so I eventually just added a CC to PayPal, which I didn't want to do, just to get past the prompt. The next screen asked what payment I wanted to use. It gave me the option to use my bank account, which I've always used, but only after I fed them a Credit Card number first.
So, I'm going to remove the credit card and hope this is resolved by next month. |
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ISD Athechu
ISD STAR
285
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Posted - 2015.05.27 23:01:53 -
[31] - Quote
Hi Fokes!
The forums are not the place to get help with this. The only people who can help you are the billing GMs in this case. Please if you are having problems file a support ticket and a billing GM will help you out as quickly as they can.
F12 > Support Tickets > Billing
Thanks!
ISD Athechu
Commander
STAR
EVE New Citizens Q&A Resources
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ISD Dorrim Barstorlode
ISD Community Communications Liaisons
5569
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Posted - 2015.05.28 05:30:26 -
[32] - Quote
As my colleague said, the forums is not really a place to get help with this issue. Please follow the steps he's laid out and your issue will be sorted out soon. Thanks for understanding!
ISD Dorrim Barstorlode
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department
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