I'm having issues logging into Sisi.

My account is paid for until July 19, 2016, and I was able to log into Sisi a few days ago.

I successfully logged into TQ after trying to log into Sisi.

I checked my keyboard to see of it's broken by using Notepad to type my Eve password and then using ctrl c and ctrl v to copy and paste my password into the launcher's password field.

The launcher keeps telling me "There was a problem logging into your account, please try again." when I try to log into Sisi.

I've restarted the launcher several times now to make sure the client is fully updated.

I've verified the shared cache and that purged any extra files.

That process found no corrupt files.

I don't know what to do now.

HELP!

Singularity is being updated with changes to the status of accounts once per day. In total the delay can be up to 36 hours after the account change on Tranquility.

If your TQ account was active for longer than 36 hours and your Singularity account is still not activated: Post in this thread here with the correct character. Requests are being parsed by a script, so special requests will be lost in most cases.

If your Sisi account is not updated with the current password or if you have any other problems: Send an EVE-mail to CCP Habakuk (on Tranquility or here through the forums).

For new accounts and for transferred characters you will unfortunately need to wait until the next DB mirror.