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Aramatheia
Tiffany and Co.
212
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Posted - 2015.06.11 18:26:13 -
[1] - Quote
Ok this has come up a few times now and for the life of me i cannot even understand what its for
My launcher has my account name already in, all i have to do is enter my password and hit enter. Now if i typo'd my password in the past it would just fail "incorrect password" in red letters.
Now if i typo my password it brings up a second thing telling me i havent logged in from my ip before and asks me to "enter the name of a character on the account" or some such. I type in "Aramatheia" and hit continue. red letters appear "incorrect password" and under it "incorrect character name"
Well... as anyone with 1 or more braincell can work out, clearly i do actually own a character named "Aramatheia" on this account.
What is the purpose of this thing, this "confirmation"? It fails even with correct data and all it does is add an extra step with NO net gain. Its just a pointless waste of time. Can the launcher just go back to the default "incorrect password" in red letters and abolish this nonsense "step"? |
Dominique Vasilkovsky
BFG Tech
267
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Posted - 2015.06.11 18:33:23 -
[2] - Quote
Type in the correct password to start with, problem solved.
Dominique Vasilkovsky EVEboard
Once known as:
Mashie Saldana sold - Anastasia Rigel sold - Monica Foulkes sold
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Luxy Tickle
Hedion University
Amarr Empire
2
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Posted - 2015.06.11 18:35:59 -
[3] - Quote
Did you try clicking the button, instead of pressing "enter"? This was an issue a few weeks ago. The "cancel"-button was assigned to the "enter"-key. The check itself has been there for ages on the forums already. Since TwoFactorAuthentication hit the game, the launcher started to ask as well. The vague response-message adds a layer of security, as it does not confirm an account's existence. |
Aramatheia
Tiffany and Co.
212
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Posted - 2015.06.11 18:36:25 -
[4] - Quote
Dominique Vasilkovsky wrote:Type in the correct password to start with, problem solved.
lol tell that to my fumbling fingers, the brain is clear and laser accurate. The fingers, not so much, they often do stuff my brain never even contemplated
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Aramatheia
Tiffany and Co.
212
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Posted - 2015.06.11 18:38:23 -
[5] - Quote
Luxy Tickle wrote:
Did you try clicking the button, instead of pressing "enter"? This was an issue a few weeks ago. The "cancel"-button was assigned to the "enter"-key. The check itself has been there for ages on the forums already. Since TwoFactorAuthentication hit the game, the launcher started to ask as well. The vague response-message adds a layer of security, as it does not confirm an account's existence.
I almost always hit enter, is this two factor auth thing just like a randomly occuring thing? Could it be that im typing my password fine but the hitting enter brings up the check anyway? |
Luxy Tickle
Hedion University
Amarr Empire
4
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Posted - 2015.06.11 19:12:16 -
[6] - Quote
Aramatheia wrote:Luxy Tickle wrote:
Did you try clicking the button, instead of pressing "enter"? This was an issue a few weeks ago. The "cancel"-button was assigned to the "enter"-key. The check itself has been there for ages on the forums already. Since TwoFactorAuthentication hit the game, the launcher started to ask as well. The vague response-message adds a layer of security, as it does not confirm an account's existence.
I almost always hit enter, is this two factor auth thing just like a randomly occuring thing? Could it be that im typing my password fine but the hitting enter brings up the check anyway?
I suggest you go and try. |
Harrison Tato
Yamato Holdings
384
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Posted - 2015.06.11 19:16:00 -
[7] - Quote
Aramatheia wrote:Luxy Tickle wrote:
Did you try clicking the button, instead of pressing "enter"? This was an issue a few weeks ago. The "cancel"-button was assigned to the "enter"-key. The check itself has been there for ages on the forums already. Since TwoFactorAuthentication hit the game, the launcher started to ask as well. The vague response-message adds a layer of security, as it does not confirm an account's existence.
I almost always hit enter, is this two factor auth thing just like a randomly occuring thing? Could it be that im typing my password fine but the hitting enter brings up the check anyway?
I think if you have cleared your cache it might trigger this. I usually get it when I mess up my password though. |
Memphis Baas
452
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Posted - 2015.06.11 20:40:42 -
[8] - Quote
No, they changed the launcher to ask for the character name instead of just saying "incorrect password." Once you put the character name, they log the attempt, then they give you incorrect password.
So the fix is, if you see the launcher ask you for a character name, just hit the Cancel button to go back and type your password again, correctly. The character name question is just pointless. |
DaReaper
Net 7
2198
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Posted - 2015.06.11 20:53:08 -
[9] - Quote
Memphis Baas wrote:No, they changed the launcher to ask for the character name instead of just saying "incorrect password." Once you put the character name, they log the attempt, then they give you incorrect password.
So the fix is, if you see the launcher ask you for a character name, just hit the Cancel button to go back and type your password again, correctly. The character name question is just pointless.
its not pointless, its to reduce someone randomly hacking your acocunt
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Tau Cabalander
Retirement Retreat
Working Stiffs
4983
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Posted - 2015.06.11 21:10:20 -
[10] - Quote
Aramatheia wrote:What is the purpose of this thing, this "confirmation"? It fails even with correct data and all it does is add an extra step with NO net gain. Its just a pointless waste of time. Can the launcher just go back to the default "incorrect password" in red letters and abolish this nonsense "step"?
This is a result of the addition of Two-Factor Authentication and Single SIgn-On (SSO)
Login to account management has always done this when the IP address was unknown, but now a failed login triggers it too. Since SSO is in the launcher now, the launcher also acts the same. |
Memphis Baas
454
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Posted - 2015.06.12 00:40:18 -
[11] - Quote
It's pointless because it's asking you for a character name just to deliver the error message that the password was wrong. There is no difference between incorrect password + valid character name and incorrect password + wrong character name. You type up the character name to fail the login; same thing is accomplished faster by clicking cancel.
They should change the behavior to this:
- incorrect password -> Message: "Password was incorrect, try again." Back to the login screen.
- you try again and type the correct password -> Message: "You've had some failed login attempts, please type character name."
- valid character name -> log in. |
d0cTeR9
Astro Technologies
SpaceMonkey's Alliance
179
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Posted - 2015.06.12 01:05:40 -
[12] - Quote
I had it happen to me, i entered the correct password and i was on the same computer.
I got a warning that the IP was not recognized and i was asked the name of one of the characters on the account.
 |
Pops Tickle
Tickle Industries
29
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Posted - 2015.06.12 11:41:19 -
[13] - Quote
Memphis Baas wrote:It's pointless because it's asking you for a character name just to deliver the error message that the password was wrong. There is no difference between incorrect password + valid character name and incorrect password + wrong character name. You type up the character name to fail the login; same thing is accomplished faster by clicking cancel.
They should change the behavior to this:
- incorrect password -> Message: "Password was incorrect, try again." Back to the login screen.
- you try again and type the correct password -> Message: "You've had some failed login attempts, please type character name."
- valid character name -> log in.
That is incredibly short-sighted.. Giving out the information that the password was incorrect also tells any attacker that the account's name is correct. The way it is now adds a layer of security and prevents people from finding account names by random searches.
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Memphis Baas
458
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Posted - 2015.06.12 12:45:22 -
[14] - Quote
Short-sighted would be if the system specifically says "the account name you entered does not exist". A "Wrong password" message whether the password or the account are wrong wouldn't give out any information. They could skip the error message entirely and just present the login screen again in complete silence. |
Herzog Wolfhammer
Sigma Special Tactics Group
6697
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Posted - 2015.06.12 20:27:22 -
[15] - Quote
"Enter character" LOL
Bring back DEEEEP Space!
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Xindi Kraid
Itsukame-Zainou Hyperspatial Inquiries Ltd.
953
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Posted - 2015.06.13 00:05:46 -
[16] - Quote
d0cTeR9 wrote:I had it happen to me, i entered the correct password and i was on the same computer. I got a warning that the IP was not recognized and i was asked the name of one of the characters on the account.
ISPs sometimes change your IP address, since most are dynamically allocated rather than static. |
Garaba
SergalJerk
Test Alliance Please Ignore
21
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Posted - 2015.06.13 11:01:08 -
[17] - Quote
This is happening to me a lot, I'd appreciate a fix CCP devs. Getting really tired of typing all my names in over and over when it has the right password just to be told "Invalid password" "Invalid character" |
Aramatheia
Tiffany and Co.
212
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Posted - 2015.06.14 19:25:06 -
[18] - Quote
in a way relieving to see im not the only one to see this. just saying.
Usually when i have something break its unique to me and no one on the planet has any clue whats wrong/how to fix it (my in game assets window says hi - for around 2 years when i open it it only shows the icon of each item i own in a station, no text with the name or quantit, just the little picture. I have to know what i want by icon or i cannot find it)
As for the issue at hand here, it does seem to be tied into me hitting enter once i have my username/pass entered. it did it twice in a row yesterday before allowing me a clean log in (by pressing enter for the 3rd time).
Very random and weird |
March rabbit
Federal Defense Union
1695
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Posted - 2015.06.14 19:40:30 -
[19] - Quote
DaReaper wrote:Memphis Baas wrote:No, they changed the launcher to ask for the character name instead of just saying "incorrect password." Once you put the character name, they log the attempt, then they give you incorrect password.
So the fix is, if you see the launcher ask you for a character name, just hit the Cancel button to go back and type your password again, correctly. The character name question is just pointless. its not pointless, its to reduce someone randomly hacking your acocunt
how does it work? Anyone knows that entering name is not needed anyway.
Or this is protection from those who does not about this thing? 
The Mittani: "the inappropriate drunked joke"
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Aramatheia
Tiffany and Co.
212
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Posted - 2015.06.19 13:55:58 -
[20] - Quote
wtb this to go away already, twice today alone, 3 times in the past 24 hours
http://i.imgur.com/4svTqcE.jpg
useless waste of time |
Aramatheia
Tiffany and Co.
214
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Posted - 2015.09.02 04:04:51 -
[21] - Quote
so im going for the self thread necro of sorts, but this is still happening and now every single time i log on i need to pass through this "security" check at least once.
Very often i have to endure it twice in order to log in now. Most the time it just says the "incorrect character name" but it has started a new thing in the past couple of weeks where it starts carrying on for like 4 lines of text about browser and cookies, even though im actually attempting to log in via the launcher. Not even got anything eve related in a browser |
Avanda Redblade
SL33P3R C3LL
0
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Posted - 2015.09.02 05:45:16 -
[22] - Quote
Xindi Kraid wrote:ISPs sometimes change your IP address, since most are dynamically allocated rather than static.
They change mine all the time and I log on from multiple locations so this is just annoying crap.
It's only a game! It's not a bank account!! I have nothing of value. I'll sign a waiver if necessary.
Let me disable this garbage forever. |
Val'Dore
PlanetCorp InterStellar
1003
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Posted - 2015.09.02 07:22:05 -
[23] - Quote
I only get it when my IP changes.
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Darth Schweinebacke
We're Serious
51
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Posted - 2015.09.02 09:01:15 -
[24] - Quote
Avanda Redblade wrote:Xindi Kraid wrote:ISPs sometimes change your IP address, since most are dynamically allocated rather than static. They change mine all the time and I log on from multiple locations so this is just annoying crap. It's only a game! It's not a bank account!! I have nothing of value. I'll sign a waiver if necessary. Let me disable this garbage forever.
There is an option to turn it off. It still happens when you enter the wrong password, but it does not show up when your Ip address changes then.
Now where might that option be hidden??? |
DaReaper
Net 7
2548
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Posted - 2015.09.02 15:28:15 -
[25] - Quote
March rabbit wrote:DaReaper wrote:Memphis Baas wrote:No, they changed the launcher to ask for the character name instead of just saying "incorrect password." Once you put the character name, they log the attempt, then they give you incorrect password.
So the fix is, if you see the launcher ask you for a character name, just hit the Cancel button to go back and type your password again, correctly. The character name question is just pointless. its not pointless, its to reduce someone randomly hacking your acocunt how does it work? Anyone knows that entering name is not needed anyway. Or this is protection from those who does not about this thing?
Its pretty much to stop people who are trying random user name and password combo's or if they have your account info but don;t know which character is yours. its also a way to go "hey dumbass, your pass word was wrong' without making it obvious.
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Dextrome Thorphan
Intrepid Crossing
129
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Posted - 2015.09.02 15:30:39 -
[26] - Quote
I sometimes get it even when I fill in the right password... very rarely though. I think it's when my IP changes, but I have no proof of that. |
Lucas Kell
Internet Terrorists
SpaceMonkey's Alliance
6733
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Posted - 2015.09.02 15:34:24 -
[27] - Quote
Aramatheia wrote:so im going for the self thread necro of sorts, but this is still happening and now every single time i log on i need to pass through this "security" check at least once.
Very often i have to endure it twice in order to log in now. Most the time it just says the "incorrect character name" but it has started a new thing in the past couple of weeks where it starts carrying on for like 4 lines of text about browser and cookies, even though im actually attempting to log in via the launcher. Not even got anything eve related in a browser Mate, seriously, it's cos you are entering your password wrong. If you enter your password and this comes up, don't bother entering your char name, just hit back/cancel and reenter your password correctly. It's only a waste of time because your sitting there typing in your character name knowing full well your password is wrong.
Dextrome Thorphan wrote:I sometimes get it even when I fill in the right password... very rarely though. I think it's when my IP changes, but I have no proof of that. This is true. It does show up when you legitimately are logging on from what it sees as a new location and you then do need to enter your character name.
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