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Client launches two instances of EVE that both freeze

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Author	Thread Statistics \| Show CCP posts - 4 post(s)

CCP Darwin C C P C C P Alliance 1572	Posted - 2015.07.20 01:07:10 - [1] - Quote Hi. I haven't heard about that issue before, but I'd suggest first attempting to reinstall the launcher. The first post here has instructions on doing this. https://forums.eveonline.com/default.aspx?g=posts&t=414498&find=unread If that doesn't help, please do definitely file a bug report, here: https://community.eveonline.com/support/bug-reports/ Post back here letting us know whether replacing the launcher helps, and if you do submit a bug report, please go here: https://community.eveonline.com/support/bug-reports/my-bug-reports/ and make note of the bug's ID number, then post it in this thread. Thanks for hanging in there. CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins


CCP Darwin C C P C C P Alliance 1572	Posted - 2015.07.20 11:48:19 - [2] - Quote Kro0k wrote: edit: just went to make a report and notice i had made on in february that had no responses and was closed about this same topic. I will make a new one Can you provide a bug report number? I have not been able to locate either your earlier report or your newer one using your character name used to post here. CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins


CCP Darwin C C P C C P Alliance 1574	Posted - 2015.07.23 11:18:01 - [3] - Quote Kro0k wrote: and here is the one I just made after you asked me to Would it be possible for you to follow the procedure I linked above to get your launcher logs and attach them to the latest bug report (EBR-43325)? The launcher logs are probably necessary to identify what's going on. Edit: Once again, here's the link to the procedure for locating your launcher logs: https://ccpcommunity.zendesk.com/hc/en-us/articles/202664145-Launcher-Log Edit 2: Also, if you're looking for the EVE Online folder in Application Support, make absolutely sure that you're looking in the hidden /Users/(your name)/Library folder and not in /Library at the root of your disk. You can get to the hidden Library directory in your home directory by choosing "Go To Folder" from the Go menu and typing ~/Library in it. CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins


CCP Darwin C C P C C P Alliance 1575	Posted - 2015.07.24 18:52:51 - [4] - Quote Kro0k wrote: edit: ok I am getting errors when I try to attach the log in an edit. Here is a link to the logs. I will also add the link in a comment on the bug report Thanks so much for the link! I've downloaded the log and will attach it to the bug report myself so that it can be available for the developer who looks into it. CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins

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