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List of all known crash work-arounds

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Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.01 19:10:00 - [1] Edited by: Nash Wraithwind on 01/12/2006 19:46:13 I will try to keep this post updated with all the work-arounds for the various crashing problems people have been discussing in various threads. I'll try to have the simple work-arounds listed first, followed by the more extreme work-arounds. I will skip some of the less effective work-arounds (like CCP's suggestion to change the processor affinity). Note that this thread is for CTD and reboot crash work-arounds only. First steps: 1.) Update your graphics drivers. 2.) Update your audio drivers. For those experiencing a crashing loop at a stargate: 1.) Start Eve. 2.) Delete your Eve/cache/Browser/Img folder. 3.) Repeat step 2 every time you restart Eve. For those experiencing a complete computer reboot at various times during the game: 1.) Go to the Start Menu and select "Run". 2.) Type in "dxdiag" (without quotes). 3.) Go to the sound tab and move the hardware audio acceleration slider all the way to the left. 4.) If steps 1 through 3 don't work, turn sound off in Eve. For those running Kaspersky anti-virus: Turn it off. For those who get the splash screen when starting Eve, but no login screen: See this post (and the rest of the thread for clarification if necessary). For anyone else, and those who are still crashing: Alternate Eve install 1.) Download the installer for the full client if you haven't already. 2.) Install Eve somewhere OTHER than Program Files, like C:\Eve\ or something. Change your boot.ini 1.) Be very careful with this option. Screwing up your boot.ini will cause your computer to fail to start up. You have been warned. 2.) Right-click "My Computer" and select "Properties". 3.) Go to the Advanced tab and click the Settings button under Startup and Recovery 4.) Click the "Edit" button 5.) Either add "/ONECPU /usepmtimer" (without quotes) to the end of the line starting with "multi(0)disk(0)", or copy that line and paste the copy below it - then add the above quote to the end of the copy and change the name portion of the line to something else. The first option will always only use 1 CPU when you boot, the second option will give you a choice when you boot whether to use multiple CPUs or just one. 6.) Double check the file for errors, then save it. 7.) Reboot. Anyone who still has a problem at this point is faced with in-depth debugging to track down the culprit. This means logserver for people who are getting CTD's and checking out this post for people who are rebooting/bluescreening. I think that should cover all the stuff I've seen so far. Reply to this post if there is a problem that is not solved by the above steps. Nash
Oftherocks Caldari Perkone	Posted - 2006.12.01 20:26:00 - [2] Nash, Thanks for putting this together.... perhaps you should be put in charge of customer service for CCP and start drawing a pay check for all the work I've seen you doing over the last few days. I have tried all the solutions you mention but the last one ( I tried just setting the affinity to one processor, but that did not help at all). I'd like to try the last option now, but I have a couple questions. First, if I do this correctly, then when I start up my computer does it actually automatically give me 2 options on how to boot, or will I need to go in to the bios and select the boot option I want to use? And second, well I am not really tech savy so i am going to copy my line directly here for you to maybe tell me exactly what I would put in. It currently reads: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut So what exactly do I change or add to that line to make it give me two different boot options? Thank you very much, Oftherocks
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.01 20:38:00 - [3] Originally by: Oftherocks Nash, Thanks for putting this together.... perhaps you should be put in charge of customer service for CCP and start drawing a pay check for all the work I've seen you doing over the last few days. I have tried all the solutions you mention but the last one ( I tried just setting the affinity to one processor, but that did not help at all). I'd like to try the last option now, but I have a couple questions. First, if I do this correctly, then when I start up my computer does it actually automatically give me 2 options on how to boot, or will I need to go in to the bios and select the boot option I want to use? And second, well I am not really tech savy so i am going to copy my line directly here for you to maybe tell me exactly what I would put in. It currently reads: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut So what exactly do I change or add to that line to make it give me two different boot options? Thank you very much, Oftherocks Change multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut to multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition Eve Boot" /fastdetect /NoExecute=OptOut /ONECPU /usepmtimer This will give you a boot menu when you reboot where you can choose whether to use single or dual processor mode. Nash
Mokaphyyr Gallente Alpha Technologies LTD	Posted - 2006.12.01 20:54:00 - [4] copying a working /img/index.dat file has worked for a few people who are crashing at the gates. you might want to post that. ... since ive done it, i no longer have to delete my cache/browser/img folder. "its nice to be important, but more important to be nice"
Oftherocks Caldari Perkone	Posted - 2006.12.01 20:55:00 - [5] Thank you Nash, you really are the best!
Holy Priest	Posted - 2006.12.01 21:21:00 - [6] nice list and all, but non of it worked for me why have you forsaken me ccp!
Ander Zeiss Eve University Ivy League	Posted - 2006.12.01 21:25:00 - [7] I'm not sure if this has fixed anything, but I haven't crashed at all today. I went into my options (hit escape) and on the graphics tab selected the (don't generate portraits) button. Since then, I've done a 14 system jump and then have been running missions for the last few hours often jumping in and out of a system.
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.01 21:46:00 - [8] Originally by: Mokaphyyr copying a working /img/index.dat file has worked for a few people who are crashing at the gates. you might want to post that. ... since ive done it, i no longer have to delete my cache/browser/img folder. It may be a nicer solution, but it also requires hosting a working index.dat. I'm trying to just get general purpose work-arounds together that work for almost everyone to tide people over until the patch on Tuesday. I'm pretty sure we can expect to see these issues resolved then. Nash
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.01 21:49:00 - [9] Originally by: Holy Priest nice list and all, but non of it worked for me why have you forsaken me ccp! If you don't want to wait until Tuesday, you'll have to be more specific. Have you actually tried all of the possibilities that pertain to your symptoms? What exactly are the symptoms you're experiencing? What does logserver/WindDbg show? Nash
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.01 21:51:00 - [10] Originally by: Ander Zeiss I'm not sure if this has fixed anything, but I haven't crashed at all today. I went into my options (hit escape) and on the graphics tab selected the (don't generate portraits) button. Since then, I've done a 14 system jump and then have been running missions for the last few hours often jumping in and out of a system. My guess is you were experiencing the issue related to (but more troublesome than) the problem with jumpgates. If you reinstalled Eve to a folder outside of Program Files, I think you'd also be good to go. Nash
Tuamo Moka	Posted - 2006.12.01 22:03:00 - [11] Originally by: Grez Edited by: Grez on 01/12/2006 01:05:31 If that's the case, here's my rar'd Index.dat with an image it points too (not sure if it's important or not). http://www.ravenwarriors.com/evepatch/Img.rar is aperantly hosting this file some where some how. I could host this same file elseware. Contact me in game if you want me to. 'Mokaphyyr'
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.01 22:38:00 - [12] Edited by: Nash Wraithwind on 01/12/2006 22:39:17 Originally by: Tuamo Moka http://www.ravenwarriors.com/evepatch/Img.rar is aperantly hosting this file some where some how. I could host this same file elseware. Contact me in game if you want me to. 'Mokaphyyr' Link added to OP, thanks. Nash
AkiXeta Petain	Posted - 2006.12.02 05:15:00 - [13] Nash, I had the problem of reboots when I engaged NPC's. Your solution of lowering the hardware acceleration of the sound seems to have fixed it. So far I am able to engage Serpentis without having a full system reboot. Kudos to you, my friend. Thank you very much for your helpful thread. Again, thanks, -Aki.
Heartstone	Posted - 2006.12.03 10:13:00 - [14] I currently have changed by boot.ini (having tried everything else) and I have one question about it. My Line reads: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer so if I add "/ONECPU /usepmtimer" I will have "/usepmtimer" twice in that line. Will this be a problem?
D3v1st8	Posted - 2006.12.03 11:35:00 - [15] This seemed to be the right place for me to post this, I've been having problems with my pc for ages, if i undock my whole system would shut down, The system shuts off as if someone pulled the power lead out. this seemed to fix itsself over time, and happen less often, then after the new patch, im having this same problem, but now its when i try to log into eve, anyone got any ideas or had a similar problem? System spec. Windows xp SP2 3.2 prescot 2048 corsair ram 2 x 200gb SATA (Raid) x800 xt PE Asus p4c800e delux Thanks in advance
Cockroach Amarr Kinetic Vector Freelancer Alliance	Posted - 2006.12.03 11:59:00 - [16] Originally by: Heartstone I currently have changed by boot.ini (having tried everything else) and I have one question about it. My Line reads: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer so if I add "/ONECPU /usepmtimer" I will have "/usepmtimer" twice in that line. Will this be a problem? I just did the same thing. VERY IMPORTANT, make sure you dont delete the original text in the file. The extra command you put there just gives you the option to start up windows as it would normally or in new windows Eve mode, you will get this option before windows actually starts up. Al this 'new windows Eve mode' does will start up your computer with 1 cpu running. Having both original text and your new text in the boot.ini file does not cause any problems on my machine. I tried turning off 1 cpu on my comp using windows task manager and changing affinity, but as far as i could see doing this didnt seem to switch it off altogether, looking at the cpu's performance graph they both continued running. With the new line you add to your boot.ini file i now only have 1 graph showing 1 cpu running. My only concern now is will this put extra stress on my 1 cpu.
adriaans Amarr The Sirius Cybernetics	Posted - 2006.12.03 12:33:00 - [17] Edited by: adriaans on 03/12/2006 12:40:58 Edited by: adriaans on 03/12/2006 12:33:53 seems a good place for me to post: i've sendt this to costumer support but still awaiting a reply (not gone long yet), but my experience with costumer service compared to the community is that the community solves it first if the problem is on your side. so my problem; 80% of the time when i undock eve just shuts down, quits, whatver you want to call it, theres no error messages or anything. it happened rarely before the patch/expansion, but as i said it's now happening about 80% of the time i undock. it has only happened once in a jump node, but if that was related i don't know. i'm running a really high end system, everything should be pathcted to the latest. Any suggestions of what might be causing it? my system: AMD athlon 64 X2 dual core processor 4200+ 2 Gb ram Nvidida 7900 GT extreme connection, 54MB wireless anyting else? ohh..and running on just one processor don't work either... Thanks:) Regards adriaans Knowledge is power!
Nm'Me Amarr Firmus Ixion	Posted - 2006.12.03 15:27:00 - [18] I used that rar'd img folder. Helps me alot, I can now run one eve client without crashing. However, I want to run two and as soon as i fire up two BOTH gets disconnected at the same time. completely random. :(
Morninglory	Posted - 2006.12.03 17:28:00 - [19] Two days ago I could stop the problem just with switching sound off. (win2k, single core rules) But today before downtime it came back, damn. I get the feeling at the gates it has to do something with the almost useless billboards. (loading images from players with bounty or something...) It was hard to make 3 jumps to get to a for me important station... whatever... Workarounds are good, for the moment. But think about it... the problem came with the last patch... so if the patching worked fine at your system, there should be no need for reinstalling EVE. Greetings MG
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 19:26:00 - [20] Originally by: Heartstone I currently have changed by boot.ini (having tried everything else) and I have one question about it. My Line reads: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer so if I add "/ONECPU /usepmtimer" I will have "/usepmtimer" twice in that line. Will this be a problem? It would probably be best to copy the line to create two boot options. So instead of multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer you would have multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition Eve Boot" /noexecute=optin /fastdetect /ONECPU /usepmtimer Note that you don't want the option /usepmtimer in there twice. Nash
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 19:30:00 - [21] Originally by: D3v1st8 This seemed to be the right place for me to post this, I've been having problems with my pc for ages, if i undock my whole system would shut down, The system shuts off as if someone pulled the power lead out. this seemed to fix itsself over time, and happen less often, then after the new patch, im having this same problem, but now its when i try to log into eve, anyone got any ideas or had a similar problem? System spec. Windows xp SP2 3.2 prescot 2048 corsair ram 2 x 200gb SATA (Raid) x800 xt PE Asus p4c800e delux Thanks in advance This sounds like it's probably hardware related. It's possible that your PC is overheating. Modern processors will detect that they've gotten too hot and shut down. Another possibility is that your power supply is not supplying enough power, though I think when that happens the computer will reboot rather than simply shut off. I would check your CPU temperature with a monitoring program. Nash
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 19:33:00 - [22] Originally by: Nm'Me I used that rar'd img folder. Helps me alot, I can now run one eve client without crashing. However, I want to run two and as soon as i fire up two BOTH gets disconnected at the same time. completely random. :( From what I've seen so far, if you're running two clients something in how the Eve servers handle your connections will often cause one computer to crash as soon as the other one does. If your first computer runs fine on its own then likely the second one still has its own crashing problem. Nash
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 19:37:00 - [23] Originally by: Morninglory Two days ago I could stop the problem just with switching sound off. (win2k, single core rules) But today before downtime it came back, damn. I get the feeling at the gates it has to do something with the almost useless billboards. (loading images from players with bounty or something...) It was hard to make 3 jumps to get to a for me important station... whatever... Workarounds are good, for the moment. But think about it... the problem came with the last patch... so if the patching worked fine at your system, there should be no need for reinstalling EVE. Greetings MG Actually that's not necessarily true. A lot of these problems seems to deal with getting data from and putting data back into the Eve directory. This process can be modified by how you have your Windows set up. The multiprocessor problem probably links in with this somehow. I'd bet some of the disk access operations are conflicting with each other due to not being multithreading safe. I've never really done multithreading applications so I really can't say that with any authority, but it's my hunch. Nash
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 19:40:00 - [24] Edited by: Nash Wraithwind on 03/12/2006 19:41:29 Originally by: adriaans Edited by: adriaans on 03/12/2006 12:40:58 Edited by: adriaans on 03/12/2006 12:33:53 seems a good place for me to post: i've sendt this to costumer support but still awaiting a reply (not gone long yet), but my experience with costumer service compared to the community is that the community solves it first if the problem is on your side. so my problem; 80% of the time when i undock eve just shuts down, quits, whatver you want to call it, theres no error messages or anything. it happened rarely before the patch/expansion, but as i said it's now happening about 80% of the time i undock. it has only happened once in a jump node, but if that was related i don't know. i'm running a really high end system, everything should be pathcted to the latest. Any suggestions of what might be causing it? my system: AMD athlon 64 X2 dual core processor 4200+ 2 Gb ram Nvidida 7900 GT extreme connection, 54MB wireless anyting else? ohh..and running on just one processor don't work either... Thanks:) Regards adriaans It sounds like your issue might be one of the other issues out there not described above. You'd have to run logserver to get some down and dirty feedback on exactly what's happening when the game crashes. If you post some of the logserver log here, be sure to start before the error occurs, and before you see Eve shutting down its modules. The important bit is the last normal operation that took place before it starts dying. Nash
Nm'Me Amarr Firmus Ixion	Posted - 2006.12.03 19:55:00 - [25] Originally by: Nash Wraithwind Originally by: Nm'Me I used that rar'd img folder. Helps me alot, I can now run one eve client without crashing. However, I want to run two and as soon as i fire up two BOTH gets disconnected at the same time. completely random. :( From what I've seen so far, if you're running two clients something in how the Eve servers handle your connections will often cause one computer to crash as soon as the other one does. If your first computer runs fine on its own then likely the second one still has its own crashing problem. Nash Thanks for that reply. :) I think I need to clarify though. I run both clients on the same computer. And it doesn't matter which one I run solo, both are going fine. But when I run both at once I crash alot.
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 20:05:00 - [26] Originally by: Nm'Me Thanks for that reply. :) I think I need to clarify though. I run both clients on the same computer. And it doesn't matter which one I run solo, both are going fine. But when I run both at once I crash alot. You mentioned that you tried with just one processor. Did you do it by setting processor affinity in Task Manager, or by using the boot.ini change? There are reports that setting processor affinity, for this particular issue at least, does not help. You might try the boot.ini option if you haven't yet. Nash
Nm'Me Amarr Firmus Ixion	Posted - 2006.12.03 20:24:00 - [27] Originally by: Nash Wraithwind Originally by: Nm'Me Thanks for that reply. :) I think I need to clarify though. I run both clients on the same computer. And it doesn't matter which one I run solo, both are going fine. But when I run both at once I crash alot. You mentioned that you tried with just one processor. Did you do it by setting processor affinity in Task Manager, or by using the boot.ini change? There are reports that setting processor affinity, for this particular issue at least, does not help. You might try the boot.ini option if you haven't yet. Nash I used boot.ini. My computer can't run two eve clients in single processor mode though, so I have to do that in dual core mode :(
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.03 20:53:00 - [28] Originally by: Nm'Me I used boot.ini. My computer can't run two eve clients in single processor mode though, so I have to do that in dual core mode :( Edit: And if I didn't specify it properly, one client runs perfectly in dualcore mode. It's two that doesn't work, which is weird... You may be kinda screwed out of the second client for the time being. With the current problems generally the only way to avoid the crashes is to stop using two processors, or work around the individual issues the dual processors are causing. You'd have to try to logserver the crash and see if you can find what's actually causing it. Chances are that it will be internal to the framework though, in which case you'll probably be stuck with one client at a time until they patch it. Nash
adriaans Amarr The Sirius Cybernetics	Posted - 2006.12.03 23:51:00 - [29] Edited by: adriaans on 03/12/2006 23:53:13 http://www.freewebs.com/adriaans/history.txt theres the log get anything out of that LOG edit: fixed link Knowledge is power!
Nash Wraithwind Dodge this inc Vanu Space Command	Posted - 2006.12.04 00:34:00 - [30] Originally by: adriaans Edited by: adriaans on 03/12/2006 23:53:13 http://www.freewebs.com/adriaans/history.txt theres the log get anything out of that LOG edit: fixed link Unfortunately that's not the log file that will help get around an error. See the sticky on this forum for how to run logserver, a program that resides in your Eve directory. Nash

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