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Fyghter
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Posted - 2003.11.17 02:30:00 -
[1]
Since this bug has caused loss of peoples Battleships/Cruisers, by been caught by npc pirates at roid belts (even easy pirates) shouldn't there be a refund policy by CCP?
It is a noted problem - do they want people to stop playing while they fix the bug (I presume they do know aboutit?).
Also haven't seen any offical warning
*do not engage in any activity which could lead to CAP drainage*.
Or is it a case of *tough*...
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Baldour Ngarr
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Posted - 2003.11.17 03:36:00 -
[2]
There is a refund policy: that policy is, no refunds unless you can prove what happened. The second they change that policy, people are going to start claiming for the forty-seven Apocalypses they lost in the last six hours, etc.
I don't see how anyone ever can prove what happened, so I doubt they'll ever pay out - but then I'm fairly computer-illiterate by today's standards 
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"Soon" is an ancient Icelandic word meaning "some time before the next Ice Age." |
Ariell Lucinwind
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Posted - 2003.11.17 03:54:00 -
[3]
If they get a ship back from a cap bug, I get a ship back from jumping into a JIP. Because I knew there was a problem but I was too reckless to worry about it 
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Came back cause I love you guys :P |
Galk
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Posted - 2003.11.17 06:16:00 -
[4]
So by saying that.
It's ok that iv'e not been able to play the game i normaly do, because of the bug that won't go away, that im and ccp are fully aware of.
No offence, but a whole day of just warping around, sitting in stations.
It's boring.
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Little wonder why people were, what this person was telling my friends: http://galk.50megs.com/logs/ |
Tra wo
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Posted - 2003.11.17 11:19:00 -
[5]
I do think that ccp should up them selves
I always insure my ships but even that cost isk.
but it is a good thing. and if ccp can see what we buy and trade they surely must see what we insure
I do know they can't see what is happend atm but when severel people loose ships to the cap bug then they must deal with it.
it seems I have a habit of getting blown up once a month lol 
They call em fingers but why dont they fing? |
BatManolo
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Posted - 2003.11.17 11:23:00 -
[6]
This will be the most relevant reply to this thread:
Capbug? What?
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Rohann
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Posted - 2003.11.17 17:02:00 -
[7]
 Quote:
It is a noted problem - do they want people to stop playing while they fix the bug (I presume they do know aboutit?).
I'm not sure if TomB is aware of this(TM) or he may be fixing it soon(TM).
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Halseth Durn
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Posted - 2003.11.17 17:29:00 -
[8]
Sorry, CCP does not take responsability for the content/CCS of EVE anymore. Why should they? We have allready proved that we will pay for this game regardless of how poor their customer service is.
F-ing sad.
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VirusX
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Posted - 2003.11.17 18:39:00 -
[9]
Quote:
Sorry, CCP does not take responsability for the content/CCS of EVE anymore. Why should they? We have allready proved that we will pay for this game regardless of how poor their customer service is.
F-ing sad.
Shut up! ..and link your brain before writing in this board.
Before playing Eve-Online I played Ultima Online on a lot of Italian Non-Official Shards (I was too young to pay for a game) in which the policy was to refund all what every player had lost due to bug. The result was a lot of reset (I don't know if its mean is the same that in Italian, however they delete all character's objects).
Now if you really want this to happen to Eve-Online, simply continue to complain about lost ships due to bugs.
I think that CCP has done the most reasonable thing, that is to refund only if you can prove it.
It exists a cool key called Prt Sc - that stands for Print Screen - and it saves a screen-shot to your clipboard. It isn't too difficult to use it nor for dumb people... use it!
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Jarjar
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Posted - 2003.11.17 18:47:00 -
[10]
Quote:
If they get a ship back from a cap bug, I get a ship back from jumping into a JIP. Because I knew there was a problem but I was too reckless to worry about it
So it's reckless to undock now, too?
Gotta watch my step then. 
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Mr nStuff
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Posted - 2003.11.17 19:00:00 -
[11]
Yeah.. What cap bug you talking about.. There's at least two types of cap bugs that i'm aware of.
One is the old school cap bug.. It doesn't happen often.. But when you do suffer this cap bug. It might take you 20 warps to go 10AU.
The other cap bug. This new one that appeared without a client-side patch. It's mostly just a graphic glitch.
You either look like your out of cap when your not, or you look like your full of cap when your empty.
I've heard claims that the new cap bug has something to do with processor speed over lag to the 3rd power of the server. I don't care what it is really. CCP broke it and they should fix it.
My guess is you got stuck on roids and suffered from the new cap bug. And I don't think CCP refunds for ships stuck on roids.
5 R&D Agents, 10months, Zero BPO Offers..
Onboard navigational [Planetary Avoidance] computer.
My account will be suspended at the end of the current play period.
Expires on 19. September 2004 |
Fedmahn Kassad
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Posted - 2003.11.17 19:10:00 -
[12]
CCP will only refund if they can make up what happended out of their logs.
When asking what would be visible intheir logs i got a reply like this:
Our logs only show where and when you lost a ship, and only if you have not relogged in the mean time. The circumstances under which the destruction of your ship took place cannot be determined by us
Meaning in CCP english:
We will not replace your ship unless it was destroyed erronously by a GM flying a Jove BS in 1.0 empire space. And if this incident weas witnessed by at least two polaris members
In that case we will compensate with a miner II BPO
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Jarjar
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Posted - 2003.11.17 19:13:00 -
[13]
Fedmahn, don't try to be stupid. You know they can't just replace everything without any proof. They can, however, improve their logging.
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SUNscatcher
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Posted - 2003.11.17 19:58:00 -
[14]
there is no way to prove you lost your ship due to the bug or were just stupid. The basic reasoning when players started losing ships do to lag and clients loading(before the gate campers). Lots of us lost a ship when warping into a asteroid belt only to finially have your screen load up as an egg.
If you can catch me you can have me. |
VirusX
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Posted - 2003.11.17 21:49:00 -
[15]
Quote:
Fedmahn, don't try to be stupid. You know they can't just replace everything without any proof. They can, however, improve their logging.
If they improve their logging, it means more lag for us.
I repeat: "Link your brain before writing!"
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Negotiator
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Posted - 2003.11.17 21:52:00 -
[16]
customer service is bad. no refund policy. end of story.
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VirusX
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Posted - 2003.11.18 07:34:00 -
[17]
Quote:
customer service is bad. no refund policy. end of story.
I hope that you will loose so many ships due to bus, that you will leave this game, because if you think this, you are really a bad, bad, bad player.
Cya
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DREAMWORKS
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Posted - 2003.11.18 09:40:00 -
[18]
Quote:
I do think that ccp should up them selves
I always insure my ships but even that cost isk.
but it is a good thing. and if ccp can see what we buy and trade they surely must see what we insure
I do know they can't see what is happend atm but when severel people loose ships to the cap bug then they must deal with it.
it seems I have a habit of getting blown up once a month lol
They dont, i had a bug where the xlarge shield booster turns off itself + other modules.
That little trick cost me 100mil, and i offcourse petitioned. I had the story that i had to proof it, so i was "hmkthnxfornuthin".
Then weeks later i found a thread on the boards with 10+ people who experienced the problems aswell, and i petitioned once more.
Same answer, they just dont care if you lost 3 weeks work.
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http://www.nin.com/visuals/thtf_hi.html |
Tra wo
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Posted - 2003.11.18 10:28:00 -
[19]
Dreamworks auch that was surely bad.
My only hope is that they do fix some of the bugs. and the lag
and that thing some allways say with it is ooujr systems it's wrong with.
it's not as long we have the requiements and more it's bad coding lol
They call em fingers but why dont they fing? |
Negotiator
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Posted - 2003.11.18 14:49:00 -
[20]
virus, huh? i didnt suggest "no refund" policy, i said that we have a sh1ttey refund policy...
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Adliger Krieger
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Posted - 2003.11.18 15:00:00 -
[21]
VirusX must be one of the Dev's in disguise. It is well known that CCP will not reimburse ships, isk, anything. I have experienced this myself. I was stuck in station. They told my my ship was corrupt, they replaced it. ALL my modules were on it. They all dissapeared and CCP would not even acknowlege the fact that they had been removed, regardless of my many petitions and emails. Simply put, cust service is the worst I've ever seen. Game is the best I've ever seen, service is WORST. One would be hard pressed to match their level of indifference when it comes to player dissatisfaction.
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VirusX
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Posted - 2003.11.18 19:06:00 -
[22]
Quote:
virus, huh? i didnt suggest "no refund" policy, i said that we have a sh1ttey refund policy...
Well! And I have said that I tryed what you call "a good refund policy" and it led to a totally disaster to all the server in which I played.
So do you think that it's better to loose one, two, three ships and to have no refund or to loose all your stuff due to a reset for an unplayable server???
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Ulendar
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Posted - 2003.11.18 19:21:00 -
[23]
Well actually...there IS a policy on lost stuff due to bugs..
The policy is 'kiss me rear end, thank you for shopping CCP and please come again'
OR
If you can prove beyond a shadow of a doubt that your ship was lost to a bug then you get a new one. To prove this beyond a shadow of a doubt you would have to get atleast these things:
- screenshots
- a DXdiag log (dunno why, has nothign to do with the prob but do it anyways for some reason)
- a log fromt the games reports
- a full and very detailed discription of when, where how ect.
- preferably you tell them EXACTLY how to fix the bug while your at it
- Hack your way into the EVE server and get their serverlogs of your accident due to bug
Now send all that to every GM in the game. With any luck atleast 1 will reply and within a time span of 2-4 months youl prolly get your ship back...
You will also receive several ingame im's about gm's complaining about your misuse of the petition system AND in all likelyness you will get banned for a few months...
Also youl get suied and sent to jail for breaking into the EVE servers....but the importing thing is that you have your ship back right?
Or maybe...
You should just bite the bullet and accept that your ship is gone forever. that whatever work to get it is lost and that CCP has no customer support to speak of!
Please do not come here looking for fair gaming. EVe is not fair in any way. The gamemechanics arent fair. Losing your stuff to a bug that has been in since very early beta is not fair...its all not fair. Dont look for fair here cause you wont get it!
Originally by: cashman
It's time for Eris to get a clue. CCP should make a statement about this.
It's the exact same things as what Zombie did, you may not attack in "safe-areas" (empire/within sentry range) without loosing your ship.
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VirusX
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Posted - 2003.11.18 23:31:00 -
[24]
You all are ridiculous!
Before criticizing what CCP does or doesn't do, try to do it better. Try to build a game like Eve without any sort of bug in one year and if only one, ONLY ONE says that he/she has lost his/her ship due to bugs, give back it to him/her and see how many persons will do the same question.
Now CCP has a rule or a policy to refund the ships lost due to bugs. The fact they alredy have it means something in my opinion. Since the game hasn't been built by you, isn't running on your server and hasn't been marketed by you, you cannot discuss their strictness of respecting rules.
Rules are rules for all, not for only those ones don't complain about their just-lost ship.
However I'd like somebody of the Polaris staff (the Dev staff or everything else) to write the conditions which are needed to be refunded of a ship lost due to bugs.
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Acix
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Posted - 2003.11.19 00:30:00 -
[25]
Well I can assure you that screen captures and recording of the incident do not help. I have both for the hauler I lost due to a bug. Their reply will be that the video and screen captures can be altered.
They keep talking about thier logs and how they improve every day. But this is the same bug that I lost a ship to about 3 months ago. I guess their logs did not improve enough to catch a known bug in 3 months. |
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