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Thread Statistics | Show CCP posts - 3 post(s) |
Lors Dornick
Kallisti Industries
82
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Posted - 2011.12.10 18:27:00 -
[31] - Quote
Borlag Crendraven wrote:Chribba wrote:Redeems should queue up tbh. It's just silly to offer things and then remove it.
/c Not really. I could offer to buy a beer to a friend at a bar, if he didn't accept it that time, it's not unreasonable for me to opt to not keep offering it until he does. Silly analogy but that's just how it is. If you opt to not accept a gift, it's all on you and not the donator of the said gift.
The point here is that CCP offered to anyone with an active account during a certain period.
And with RL interfering, possibly more than one account, characters away from k-space and skills that can take over a month to complete it's not unlikely that people do have active (and paid for) accounts but not loggin in or docking during a certain set of days.
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Martyr Theos
The NecroMonger Faith
26
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Posted - 2011.12.10 18:47:00 -
[32] - Quote
Neither I or my brother got ours because we never saw the notice that it was expiring and we did not open them.
All other annual or similar extras have been "good until opened" in the past, so I assumed that was too.
Yet one more dissapointment leading to the exit door.
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Martyr Theos
The NecroMonger Faith
26
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Posted - 2011.12.10 18:48:00 -
[33] - Quote
Mrs Sooperdudespaceman wrote: failure to read = miscommunication by CCP
Failure to post "LIMITED TIME OFFER" in NOTICEABLE manner IS CCP FAIL.
I never even saw the notice. It was probably posted like so many of the 'power of two" advertisments that they splash on the screen at logon that I routinely click closed because they are a nuisance. |
Taedrin
Kushan Industrial
162
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Posted - 2011.12.10 19:08:00 -
[34] - Quote
Ava n'Daara wrote:All "veteran gifts" should trigger for whatever criteria CCP sets and then remain indefinitely redeemable. Blizzard and many other companies do this. Not only can items sit in your mailbox after being redeemed before you have to store it in finite inventory, but some (Aion, I believe, for example) even have an out of game redeem page in account management where you can assign monthly accumulated gifts when you see fit to individual characters.
What does CCP have to gain by stripping gifts from accounts that qualified for them? If I see something appear there, I assume it to be an undelivered asset. Removing it is not unlike coming back from a 2yr inactive break and finding that not only have you removed all Noctis BPs from the game, but all Nocti in-game as well instead of letting them blow up eventually.
Feedback suggests there's plenty of upset from folks who feel they should have been able to redeem it at their leisure. I think CCP should re-evaluate the practice of stripping redeemable gifts.
CCP benefits from this because it encourages players to actually log into the game and play. This is because EVE's main selling point is emergent gameplay using sandbox type game mechanics. A player who doesn't log into the game is a player who does not contribute to EVE's sandbox.
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Jenshae Chiroptera
242
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Posted - 2011.12.10 20:05:00 -
[35] - Quote
Just to note. I did log in during that time.
Ideas and stuff
EVE - the game of sand castles, either building them or kicking them down. |
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CCP Guard
C C P
C C P Alliance
1166
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Posted - 2011.12.10 22:24:00 -
[36] - Quote
CynoNet Two wrote:Really, the biggest issue is that you can't redeem to your cargohold. I can't think of any decent reason for this restriction to be in place.
That's also something that I will ask about.
CCP Guard | EVE Community Developer |
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Adm Akbar
State War Academy
Caldari State
0
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Posted - 2011.12.10 22:59:00 -
[37] - Quote
This is so stupid...for all those people complaining that CCP wasn't clear about the Limited time offer...I will suggest this point . Do you guys ever check the Reedem offer when it shows up....im assuming you guys clicked on it when it appeared. Now if you did click on it, and you read the message, and assumed that it was not a limited time offer, and decided to get it later...the I can only assume that you did not need the item or you deemed the item not that important to grab right away. If so then it is plainly the fault of those who assumed it was not a limited time offer, that you did not redeem that item. Sorry to say but, when someone offers me a gift, i accept the gift, not wait ..and wait..and wait, and then decide hey ...i wanted that gift ..."Well sorry maybe the gift wasnt good enough for those of you who waited", Sorry.."YOU LOSE !" ...."GOOD DAY TO YOU SIR'S" !!!! |
Mr Kidd
Center for Advanced Studies
Gallente Federation
238
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Posted - 2011.12.11 03:37:00 -
[38] - Quote
CCP Guard wrote:Ava n'Daara wrote:All "veteran gifts" should trigger for whatever criteria CCP sets and then remain indefinitely redeemable. Blizzard and many other companies do this. Not only can items sit in your mailbox after being redeemed before you have to store it in finite inventory, but some (Aion, I believe, for example) even have an out of game redeem page in account management where you can assign monthly accumulated gifts when you see fit to individual characters.
What does CCP have to gain by stripping gifts from accounts that qualified for them? If I see something appear there, I assume it to be an undelivered asset. Removing it is not unlike coming back from a 2yr inactive break and finding that not only have you removed all Noctis BPs from the game, but all Nocti in-game as well instead of letting them blow up eventually.
Feedback suggests there's plenty of upset from folks who feel they should have been able to redeem it at their leisure. I think CCP should re-evaluate the practice of stripping redeemable gifts. That's a fair suggestion. Our intention was never to "strip people of gifts" but they had to be claimed during this window for them to serve one of their purposes, which was to give people an extra incentive to subscribe and log in. This is currently the only way our redeeming system can do that. When you have a large enough group of customers, there will be always be a group of people misinterpreting, making mistakes...or simply being in a situation that makes it hard for them to go to a station and redeem, causing them to feel left out and of course nobody wants that. Technically I'm pretty sure that what you are suggesting is not possible at the moment, but I'll bring it up internally and see if the system we have allows us to make improvements in this direction.
Actually, I like the idea of expiration. It gives the items an element of exclusivity within the community, much like NeX items but at much more attractive price points.
We want breast augmentations and sluttier clothing in the NeX! |
Widemouth Deepthroat
Science and Trade Institute
Caldari State
6
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Posted - 2011.12.11 08:48:00 -
[39] - Quote
Seems kind of silly to offer it with such a small time window to redeem although I did see they extended the offer.
Should just sit there like refunded sp imo.
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Emma Royd
Maddled Gommerils
25
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Posted - 2011.12.11 09:09:00 -
[40] - Quote
Basically, it's all down to interpretation of the original message.
I'm pretty sure (but I can't be bothered to find the original ccp text about it) that it said that you had to log in on patch day to get your free gift, so I interpreted that as get myself logged in on my accounts and claim the free gift on patch day, although I thought it was a little unfair on those in different timezones.
They then changed that so they gave a grace period of however long it was, but I claimed mine on patch day.
It's not like it's a vast amount of isk, there's loads on contracts for ~50mil so you're not missing out on that much.
GM's might take pity on the petitions this time, and make the wording clearer, but hey this is CCP, and they've not trained Communication Skills to 1 yet  |
Ava n'Daara
Center for Advanced Studies
Gallente Federation
3
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Posted - 2011.12.12 13:17:00 -
[41] - Quote
First, I got both implants. So to anyone who thinks I'm raging... well, don't. ;)
CCP Guard wrote:Our intention was never to "strip people of gifts" but they had to be claimed during this window for them to serve one of their purposes, which was to give people an extra incentive to subscribe and log in.
I realize, and I'm not trying to be hostile with this, but that's the way it nevertheless appears to many who have active accounts.
You meet the same purpose by triggering the gift for "all accounts active from day X to day Y". Those who want it and are inactive will subscribe and log in. Those who are subscribed and want it will log in.
One of your purposes can hardly be to pull active subscribers from an unredeemable situation where they have ongoing business. You essentially penalize these folk by making the gift expire before they can get to a station and they're the very people you want to retain.
CCP Guard wrote:This is currently the only way our redeeming system can do that. When you have a large enough group of customers, there will be always be a group of people misinterpreting, making mistakes...or simply being in a situation that makes it hard for them to go to a station and redeem, causing them to feel left out and of course nobody wants that.
Technically I'm pretty sure that what you are suggesting is not possible at the moment, but I'll bring it up internally and see if the system we have allows us to make improvements in this direction.
Thanks for looking into the system. I'm sure it'll make a lot of folk happy to see this improved. I don't think any of the items received in this way are ever overly game changing (and I see them available cheaply via contracts), but from a PR perspective it's huge. |
Ingvar Angst
Nasty Pope Holding Corp
Talocan United
713
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Posted - 2011.12.12 13:34:00 -
[42] - Quote
CCP Guard wrote:Ava n'Daara wrote:All "veteran gifts" should trigger for whatever criteria CCP sets and then remain indefinitely redeemable. Blizzard and many other companies do this. Not only can items sit in your mailbox after being redeemed before you have to store it in finite inventory, but some (Aion, I believe, for example) even have an out of game redeem page in account management where you can assign monthly accumulated gifts when you see fit to individual characters.
What does CCP have to gain by stripping gifts from accounts that qualified for them? If I see something appear there, I assume it to be an undelivered asset. Removing it is not unlike coming back from a 2yr inactive break and finding that not only have you removed all Noctis BPs from the game, but all Nocti in-game as well instead of letting them blow up eventually.
Feedback suggests there's plenty of upset from folks who feel they should have been able to redeem it at their leisure. I think CCP should re-evaluate the practice of stripping redeemable gifts. That's a fair suggestion. Our intention was never to "strip people of gifts" but they had to be claimed during this window for them to serve one of their purposes, which was to give people an extra incentive to subscribe and log in. This is currently the only way our redeeming system can do that. When you have a large enough group of customers, there will be always be a group of people misinterpreting, making mistakes...or simply being in a situation that makes it hard for them to go to a station and redeem, causing them to feel left out and of course nobody wants that. Technically I'm pretty sure that what you are suggesting is not possible at the moment, but I'll bring it up internally and see if the system we have allows us to make improvements in this direction.
Would it be possible to have a "Redeem at" option to select a station, such as Jita 4-4, for the item to redeem at? People would still have to go to Jita to get it, but at least it would be at the station instead of vanishing to the ether...
Six months in the hole... it changes a man. |
Ingvar Angst
Nasty Pope Holding Corp
Talocan United
713
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Posted - 2011.12.12 13:37:00 -
[43] - Quote
CCP Guard wrote:CynoNet Two wrote:Really, the biggest issue is that you can't redeem to your cargohold. I can't think of any decent reason for this restriction to be in place. That's also something that I will ask about.
Have to keep in mind what would happen if you tried to redeem to a full or insufficient cargo hold however.
Six months in the hole... it changes a man. |
Sephira Galamore
Evolution of the Mind
Luna Sanguinem
3
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Posted - 2011.12.12 13:43:00 -
[44] - Quote
Wait, what?
When I log in in a few hours, the Redeem button will be gone? Just because I havent been at a suitable station yet?
Doh.
Well, I didn't want that implant anyways  |
Psychophantic
181
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Posted - 2011.12.12 14:03:00 -
[45] - Quote
Redeem plexes nao! |
Pierced Brosmen
Priory Of The Lemon
15
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Posted - 2011.12.12 14:47:00 -
[46] - Quote
Redeeming to cargohold could be an interesting option, but also the ability to redeem to the station where your medical clone is... If remembering correctly, before the redeeming system was implemented, all gifts were delivered to that location.
Improving the reddeming system to also let you do that would help a lot for those who are unable to dock in a "suitable" station during the given window of the offer. |
Maxpie
Metaphysical Utopian Society Explorations
22
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Posted - 2011.12.12 22:15:00 -
[47] - Quote
Ingvar Angst wrote:Would it be possible to have a "Redeem at" option to select a station, such as Jita 4-4, for the item to redeem at? People would still have to go to Jita to get it, but at least it would be at the station instead of vanishing to the ether...
This would be a nice option. |
Borun Tal
One More Corp
16
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Posted - 2011.12.12 22:24:00 -
[48] - Quote
OK, so, you didn't read/understand what was stated clearly in print, and CCP miscommunicated??
Huh, interesting... |
Jenshae Chiroptera
248
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Posted - 2011.12.12 22:38:00 -
[49] - Quote
Redeem to cargo could drop it in a jet can / launch it, if the cargo is full or too small.
Ideas and stuff
EVE - the game of sand castles, either building them or kicking them down. |
rofflesausage
State War Academy
Caldari State
8
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Posted - 2011.12.12 23:25:00 -
[50] - Quote
CCP Guard wrote:
That's a fair suggestion. Our intention was never to "strip people of gifts" but they had to be claimed during this window for them to serve one of their purposes, which was to give people an extra incentive to subscribe and log in.
Extra incentive to subscribe: Right with you 
Extra incentive to log in? The biggest issue here is that it's mostly the people that will already be logging in that will see the message about the free item.
I had to put a long skill on for a couple of weeks and not login due to work commitments. I have to be honest and say that as much as I love Eve, checking the Eve news page / login screen for free items wasn't at the top of my list over this period.
I know, I know. Other than phoning every subscriber personally and letting them know, this is always going to happen. But I'd just like to reiterate what's been said above: Free items are awesome to get people to subscribe, but as a long term subscriber with multi accounts.....It'd be nice to not miss out on the items due to Real LifeGäó showing it's ugly face  |
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