| Pages: [1] :: one page |
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Erik Valdr
   |
Posted - 2007.02.10 09:22:00 -
[1]
Just sent a serious question to the CCP customer support email address regarding how I paid for a subscription but was not credited with the days, and I received a reply email with a link to a petition on the site. When going to my open ticket I noticed that the title of it was the subject of my email, but before it was added [Might Be Spam]. Shortly afterward, my open ticket was closed with no response. Now, correct me if I have misinterpreted this, but frankly I'm rather insulted when I pay for something and then I have a concern and it is labeled as "spam".
|
Emily Spankratchet
Minmatar
Pragmatics
|
Posted - 2007.02.10 09:33:00 -
[2]
That sounds very much like something that was added to the subject of your email by automatic spam-filtering software. Of course, it's sloppy of them not to edit it out before they created the ticket. But they've probably got other things on their mind at the moment.
|
Erik Valdr
|
Posted - 2007.02.10 09:39:00 -
[3]
Edited by: Erik Valdr on 10/02/2007 09:37:48
I also received no response, however. I refreshed the page a while after receiving the link to the ticket and all I saw was an area to rate their services, my original message sent to them, and a message in bold which simply stated "This Petition Has Been Closed."
From the looks of that other Billing Problems thread, I guess I'm not the only one having these problems. Perhaps it is being looked into as we speak. Just kind of would have appreciated some sort of response.
|
Wotar
|
Posted - 2007.02.10 10:02:00 -
[4]
Might be something about your email address that caused it....maybe try re-submitting it with a different email addy?
|
Erik Valdr
|
Posted - 2007.02.10 10:07:00 -
[5]
I might attempt that if I still am having an issue in a few days. I can understand if it was mistakenly considered spam by a filter, but it seems that it still required a human decision to either respond or just close it and the latter was chosen. I tried not to let the ongoing issue with T20 and all that bother me too much, I wasn't planning on leaving the game because of it, but customer service like this is almost making me think twice about that decision 
|
Dealth Bringer
|
Posted - 2007.02.10 17:02:00 -
[6]
Edited by: Dealth Bringer on 10/02/2007 16:59:04
Double post
|
| |
|
| Pages: [1] :: one page |
| First page | Previous page | Next page | Last page |