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No answer to the petition.

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Mery Shely School of Applied Knowledge Caldari State 0	Posted - 2011.12.21 08:02:00 - [1] - Quote Four days ago I have written the petition and till now nobody has answered it. I want to ask, why nobody has answered?
Noriko Mai 339	Posted - 2011.12.21 08:14:00 - [2] - Quote Sometimes it takes time. Four days ago was Sunday. I've waited 5 days or so the last time.
Hienz Doofenshmirtz School of Applied Knowledge Caldari State 15	Posted - 2011.12.21 08:16:00 - [3] - Quote GMs, MODs, and DEVs, do not discuss petitions on the forums, that is all
Xercodo Xovoni Directorate Not Usually Killing Everyone. 234	Posted - 2011.12.21 08:17:00 - [4] - Quote What category was it? It might be a topic that is being swamped in backlog with a lot of other petitions or you might be a low priority topic. It could also be a topic that requires research to ensure they can make an informed decision, one of the big ones that is in this category is when an account has been reported as hacked or stolen. The Drake is a Lie
Kehro Urgus Ab Obice Saevior 33	Posted - 2011.12.21 08:20:00 - [5] - Quote I have one open on SIngularity that must be over 2 weeks old by now. Also submitted a bug report related to the same problem with screenshots, still nothing. It's not a new issue as if first reared its ugly head about a year ago. A bit annoying being unable to use certain ship class and I don't want to waste hundreds of millions of ISK on the live server to test a problem that is over a year old.
Mery Shely School of Applied Knowledge Caldari State 0	Posted - 2011.12.21 08:59:00 - [6] - Quote Problem due to which I have written a petition connected with the market and the need 20-30 seconds of time, which check its logs on the CCP. I have often written petitions and have never had such a response that would have held more than one day. This is sad.
Kehro Urgus Ab Obice Saevior 33	Posted - 2011.12.21 09:18:00 - [7] - Quote Mery Shely wrote: Problem due to which I have written a petition connected with the market and the need 20-30 seconds of time, which check its logs on the CCP. I have often written petitions and have never had such a response that would have held more than one day. This is sad. Maybe it's just you. In my case it appears to be just me. In both cases probably no one cares.
Gorki Andropov Kerensky Initiatives 128	Posted - 2011.12.21 09:29:00 - [8] - Quote Join the queue (literally) I have two open petitions (one of them on a skill that doesn't seem to be working properly, very annoying) that have been sitting there for a week and a half. I, too, wish that CCP would pick up a gear.
Prince Kobol 101	Posted - 2011.12.21 09:34:00 - [9] - Quote Damn I hate these types of posts. Why hasn't your petition been answered.. because Eve does not revolve around you, there are a few other people playing the game in case you haven't noticed.
Gorki Andropov Kerensky Initiatives 128	Posted - 2011.12.21 09:36:00 - [10] - Quote Prince Kobol wrote: Damn I hate these types of posts. Why hasn't your petition been answered.. because Eve does not revolve around you, there are a few other people playing the game in case you haven't noticed. One would expect fairly timely customer service, though.
Destination SkillQueue Are We There Yet 208	Posted - 2011.12.21 09:40:00 - [11] - Quote Kehro Urgus wrote: I have one open on SIngularity that must be over 2 weeks old by now. Also submitted a bug report related to the same problem with screenshots, still nothing. It's not a new issue as if first reared its ugly head about a year ago. A bit annoying being unable to use certain ship class and I don't want to waste hundreds of millions of ISK on the live server to test a problem that is over a year old. According to the test server info, customer service doesn't address petitions made about test server issues. Your petition was/will either be ignored or will go straight to the trash can.

CCP Navigator C C P C C P Alliance 674	Posted - 2011.12.21 09:53:00 - [12] - Quote Hello there, Your petition is in the queue and will be addressed when a Game Master reaches it. Following the release of Crucible we saw a rise in petition numbers as more players are playing EVE which naturally results in a higher number of petitions. The good news is that all of Customer Support are pulling a massive shift today to try and kill the queue so expect lots of petition answers coming out in the next 24 hours CCP Navigator -Community Manager

Florestan Bronstein United Highsec Front The 99 Percent 208	Posted - 2011.12.21 10:03:00 - [13] - Quote The eternal problem of customer service for games is that manpower required to handle customer requests varies a lot (especially around releases). Either you are severely understaffed after each expansion or you are overstaffed for the rest of the year. In theory you'd really like to hire temp employees for a few weeks after each expansion but properly training these is too expensive (considering many of them won't work for you again) and if you don't properly train them they will just create unhappy customers and more work for your core customer support staff. I don't think there is a really good solution to that dilemma (maybe assign developers to customer service duty after each release, lol) - you basically have the choice between long queues and crappy replies.
Oshius Steam Solutions 0	Posted - 2011.12.21 10:10:00 - [14] - Quote CCP Navigator wrote: Hello there, Your petition is in the queue and will be addressed when a Game Master reaches it. Following the release of Crucible we saw a rise in petition numbers as more players are playing EVE which naturally results in a higher number of petitions. The good news is that all of Customer Support are pulling a massive shift today to try and kill the queue so expect lots of petition answers coming out in the next 24 hours That sounds brilliant as i have a petition about char sale going on :)
MailDeadDrop Rage and Terror Against ALL Authorities 21	Posted - 2011.12.21 15:45:00 - [15] - Quote Florestan Bronstein wrote: I don't think there is a really good solution to that dilemma (maybe assign developers to customer service duty after each release, lol) That's not as lol-worthy an idea as one might think. I'm in my forth decade of software development experience. In that time, I've seen great results from rotating developers into support roles. Most of the time software development is compartmentalized to the point that developers really don't get to see the long-term effects of development decisions. Having developers answer customer support tickets allows them to see (and sometimes feel) the pain their decisions cause. MDD
Skorpynekomimi E.A.D Alliance Omega Vector 16	Posted - 2011.12.21 16:30:00 - [16] - Quote Nobody's gotten to it because nobody's gotten to it yet. It's the all-encompassing 'ask questions and report problems' button. I think they have a sorting system on them, though. My last one was reporting an RMT site that'd come up on a facebook ad, and the initial response was within a couple of days. Then the actual closing of the petition took a couple of weeks for someone to get around to it.
Verus Virelis Cant Tax This 0	Posted - 2011.12.21 17:09:00 - [17] - Quote i have an account that was banned for 3 weeks now (for doing nothing wrong) and still no response to my petition. if i don't hear back before new years i wont play this game any more, i cant play a game that neglects its customer support this badly.
Prince Kobol 103	Posted - 2011.12.21 17:14:00 - [18] - Quote Verus Virelis wrote: i have an account that was banned for 3 weeks now (for doing nothing wrong) and still no response to my petition. if i don't hear back before new years i wont play this game any more, i cant play a game that neglects its customer support this badly. Don't buy isk
Verus Virelis Cant Tax This 0	Posted - 2011.12.21 17:23:00 - [19] - Quote Prince Kobol wrote: Verus Virelis wrote: i have an account that was banned for 3 weeks now (for doing nothing wrong) and still no response to my petition. if i don't hear back before new years i wont play this game any more, i cant play a game that neglects its customer support this badly. Don't buy isk i didn't, i used a tunneling program (TOR) to bypass my works internet blocking protocol to log into the eve forums and was banned when i got home.
War Kitten Panda McLegion 382	Posted - 2011.12.21 19:55:00 - [20] - Quote Verus Virelis wrote: Prince Kobol wrote: Verus Virelis wrote: i have an account that was banned for 3 weeks now (for doing nothing wrong) and still no response to my petition. if i don't hear back before new years i wont play this game any more, i cant play a game that neglects its customer support this badly. Don't buy isk i didn't, i used a tunneling program (TOR) to bypass my works internet blocking protocol to log into the eve forums and was banned when i got home. Delicious irony. This is my signature.-á There are many others like it, but this one is mine.
Ai Shun State War Academy Caldari State 63	Posted - 2011.12.21 20:04:00 - [21] - Quote Verus Virelis wrote: i didn't, i used a tunneling program (TOR) to bypass my works internet blocking protocol to log into the eve forums and was banned when i got home. That is just beautiful. It is almost poetic. To the OP; it is coming up to Christmas. Expect things to slow down a bit until around the 4th or 5th of January, 2012. People will begin travelling to be with their families, doing last minute shopping and generally getting ready for the festive season. I know, it is not much of an excuse, but even CCP devs / CSRs and so forth are human. Give them a bit of a break on this one
Issler Dainze Tadakastu-Obata Corporation The Honda Accord 387	Posted - 2011.12.21 20:10:00 - [22] - Quote I have several now that are over 2 weeks with no response. Issler
Ai Shun State War Academy Caldari State 63	Posted - 2011.12.21 20:17:00 - [23] - Quote Issler Dainze wrote: I have several now that are over 2 weeks with no response. Curiosity compels me to ask. I've been playing EVE for just under a year now; so I'm still very much a froob. No cause to submit a petition yet. What is going so badly wrong that you have "several" open? Can you give a list / rough idea, please? (I'm really curious, that's all)
Toshiroma McDiesel Lupus Draconis Dragehund 7	Posted - 2011.12.21 21:01:00 - [24] - Quote CCP Navigator wrote: Hello there, Your petition is in the queue and will be addressed when a Game Master reaches it. Following the release of Crucible we saw a rise in petition numbers as more players are playing EVE which naturally results in a higher number of petitions. The good news is that all of Customer Support are pulling a massive shift today to try and kill the queue so expect lots of petition answers coming out in the next 24 hours Considering a bit back , when asked what amount of Petitions a day are filed, a Dev stated the avg was about 1200 a day. Makes me wonder what it peaks at after a expansion I make the sharp pointy things that you use to make things go BOOM! -áWithout me, you wouldn't have those sharp pointy things, and without you, I wouldn't have a reason to make those sharp pointy things.
Mery Shely School of Applied Knowledge Caldari State 0	Posted - 2011.12.21 21:08:00 - [25] - Quote GM responded I received. Not the one who wanted to, but at least an answer. I hope our correspondence with him will not last, and then wait for four days, the answer is unpleasant.
Issler Dainze Tadakastu-Obata Corporation The Honda Accord 387	Posted - 2011.12.21 23:17:00 - [26] - Quote Ai Shun wrote: Issler Dainze wrote: I have several now that are over 2 weeks with no response. Curiosity compels me to ask. I've been playing EVE for just under a year now; so I'm still very much a froob. No cause to submit a petition yet. What is going so badly wrong that you have "several" open? Can you give a list / rough idea, please? (I'm really curious, that's all) Mine are a POS access issue and PI materials that dissappeared when the PCO change over happened. Issler
Kehro Urgus Ab Obice Saevior 33	Posted - 2011.12.22 08:27:00 - [27] - Quote Destination SkillQueue wrote: Kehro Urgus wrote: I have one open on SIngularity that must be over 2 weeks old by now. Also submitted a bug report related to the same problem with screenshots, still nothing. It's not a new issue as if first reared its ugly head about a year ago. A bit annoying being unable to use certain ship class and I don't want to waste hundreds of millions of ISK on the live server to test a problem that is over a year old. According to the test server info, customer service doesn't address petitions made about test server issues. Your petition was/will either be ignored or will go straight to the trash can. Thanks I didn't know that. I'm fairly new to SIngularity. As for the bug report there has been no word back on that but I trashed the ship in question and deleted the fits and redid it. I can play around with my Proteus again until it screws up... again.
Mery Shely School of Applied Knowledge Caldari State 0	Posted - 2011.12.23 11:09:00 - [28] - Quote I thank the GM Support. Even though it took a little longer than I expected, but they were very careful with my question and fully answered.
Galehund The Right Corp 2	Posted - 2011.12.23 11:43:00 - [29] - Quote MailDeadDrop wrote: I'm in my forth decade of software development experience. In that time, I've seen great results from rotating developers into support roles. Most of the time software development is compartmentalized to the point that developers really don't get to see the long-term effects of development decisions. Having developers answer customer support tickets allows them to see (and sometimes feel) the pain their decisions cause. MDD Having developers as support is not always a good thing, a good deal of developers are narrow minded and there for have problems understanding other peoples problems especially if said problem is not explained with in there view of things. Then again maybe developers are allowed to hidde to much behind big screens, maybe they should be pulled up more.... in to the sun :) Ai Shun wrote: Curiosity compels me to ask. I've been playing EVE for just under a year now; so I'm still very much a froob. No cause to submit a petition yet. What is going so badly wrong that you have "several" open? Can you give a list / rough idea, please? (I'm really curious, that's all) I had a fair number ticket over my time in eve and never had a problem, even on the more hard ones. do not believe the eve forum it full of whiners and negative people.
Apollo Gabriel Mercatoris Etherium Cartel 356	Posted - 2011.12.23 12:48:00 - [30] - Quote FWIW I have always gotten quick petition responses, I haven't always liked them, but they are quick (in terms of a business workday expectation, not mouth-breather basement dweller) Always ... Never ... Forget to check your references.-áPeace out Zulu! Hope you land well!

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