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Dear CCP, your bug reporting system sucks. Badly.

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2007.03.26 17:54:00 - [1] You can only ATTEMPT to submit bug reports. You don't even know for sure your bugreport was actually sent or not. You can't correct a mistake nor even add anything to the bugreport you just submitted. You can't even view any of your old bugreports for that matter. Don't even think about seing other people's bug reports at all. You usually get ZERO feedback on any of your bug reports. You don't even see any of them listed in the "known issues" page, which is almost never updated. And if you create a thread in the forum AND post a bugreport, you usually get the same level of actual feedback. Basically, CCP, your bugreporting system DISCOURAGES people from ever filing a bugreport at all... and if somebody doe do it, he has no clue wether it helped at all or not. So work on it a bit. Heck, even the "petition" system style is lightyears better. Might as well make own submited bugreports visible to the submitter "petition-style" (not reviewed, acknowledged/merged, in testing, fixed), and also be able to see MERGED bugreport dev comments and number of other people doing the reporting. Even a single discussion thread for just the devs and the people who actually DID report (that same bug and were subsequently "merged" as a single bug/defect) would be a great asset. _ MySkills \| Module/Rig stacknerfing explained
Xs 142	Posted - 2007.03.26 17:56:00 - [2] Some of us don't need to get attention and a pat on the back for every little thing we do. Originally by: Oveur Eternally yours, The other dumbass
The Pointless Gallente Lacks a Point Ltd	Posted - 2007.03.26 18:01:00 - [3] Edited by: The Pointless on 26/03/2007 17:57:17 If you want a TRULY crappy bug-reporting system, look at Guild Wars. All there is for such a system happens to be the fansite forums, who's admins have set up a section for Bugs, and it's still mostly unlikely that the devs of that game will read them. Now say EVE's system's bad... ----------------------------------------------- I'd rather be a jack of all trades than a master of one.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2007.03.26 18:04:00 - [4] While others refuse to do any work if there's no visible result whatsoever. The fabled invisible "in-house defect tracking" system is supposed to work just fine, would it kill anybody if it was partially visible to those that actually did bother filing a bugreport ? Is that too much to ask to SEE wether your bug is actually a bug ("it's-not-a-bug-it's-a-feature" syndrome), wether other people have the same issues (or if it's just you), and what's the status/progress towards a fix (if any) ? _ MySkills \| Module/Rig stacknerfing explained
Linerra Tedora Amarr The Older Gamers R0ADKILL	Posted - 2007.03.26 18:07:00 - [5] uhm you do get a "Bug report submitted" message after you have done it. so you do know if it's sent or not.
Lance Hawke New Age Solutions New Age Solutions Amalgamated	Posted - 2007.03.26 18:07:00 - [6] Do you ever start a thread that isn't a whine?
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2007.03.26 18:22:00 - [7] Edited by: Akita T on 26/03/2007 18:20:25 Originally by: Linerra Tedora uhm you do get a "Bug report submitted" message after you have done it. so you do know if it's sent or not. So I can only guess your bugreport "submit confirmation" window never hanged and failed to display anything at all ? I haven't even filed a lot of bugreports and it still happened to me a few times. Originally by: Lance Hawke Do you ever start a thread that isn't a whine? I only start threads regarding complaints, suggestions, questions I don't see answered elsewhere and guides to something (char creation, economy, etc). But in EGD, only whines, of course. It's what this forum's good for. Non-whines go elsewhere, not in GD. I leave the "congratulate CCP for things well done" threads to others, there's enough of those. So YES, I do start "non-whine" threads, thanks for asking. Originally by: The Pointless [...]look at Guild Wars[...] now say EVE's system is bad "Bad" is not a comparative adjective, it's an absolute adjective. So no point comparing it to some other developer's system when you grade its effectiveness factor. I really couldn't care less if there's 100 other MMOs that have a "worse" bugreporting system as EVE and only a handfull that have it "better". Absolutely speaking, a system can be good, satisfactory, unsatisfactory or downright bad. EVE's system is simply BAD, or marginally unsatisfactory, at best. _ MySkills \| Module/Rig stacknerfing explained
Drako Krakin	Posted - 2007.03.26 19:53:00 - [8] Originally by: Akita T Edited by: Akita T on 26/03/2007 18:20:25 Absolutely speaking, a system can be good, satisfactory, unsatisfactory or downright bad. EVE's system is simply BAD, or marginally unsatisfactory, at best. Nice so you are undecided as to what the Bug Reporting system should be rated as. You give 4 absolutes then do not pick any of them. But don¦t let your own words stand in the way of your rant.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2007.03.26 20:22:00 - [9] Originally by: Drako Krakin Nice so you are undecided as to what the Bug Reporting system should be rated as. You give 4 absolutes then do not pick any of them. But don¦t let your own words stand in the way of your rant. In my post, I use the word "absolute" with a meaning of "the opposite of relative". Saying "this object has a temperature between 2500 and 3000 Kelvin" means you give an absolute value range. Saying "this object is hot" is not an absolute value, but a vague relative indication regarding the temperature (you can only assume it's higher as body temperature, but no idea how much). Would you have been more at peace if the "absolute" ranking would have been a percentual value (100% perfect, 0% complete lack of any qualities), and I would save said I'd rate it at about a 20% or so ? No, I guess not. Flame on then. _ MySkills \| Module/Rig stacknerfing explained
Motorcycle Emptiness Gallente Federal Navy Academy	Posted - 2007.03.26 20:28:00 - [10] Originally by: The Pointless Edited by: The Pointless on 26/03/2007 17:57:17 If you want a TRULY crappy bug-reporting system, look at Guild Wars. All there is for such a system happens to be the fansite forums, who's admins have set up a section for Bugs, and it's still mostly unlikely that the devs of that game will read them. Now say EVE's system's bad... yeah, 'cos guild wars has so many bugs that need reports...? Flashing White Box (rank 1)
The Pointless Gallente Lacks a Point Ltd	Posted - 2007.03.26 20:38:00 - [11] Originally by: Motorcycle Emptiness yeah, 'cos guild wars has so many bugs that need reporting...? Lets see... Warp lag Borked modelling jobs on the high-end armour Ranger skills that refuse to co-operate Want me to name more? I could go take a good look at GWOnline.net if you like and bring back a list. ----------------------------------------------- I'd rather be a jack of all trades than a master of one.
Motorcycle Emptiness Gallente Federal Navy Academy	Posted - 2007.03.26 20:41:00 - [12] Originally by: The Pointless Originally by: Motorcycle Emptiness yeah, 'cos guild wars has so many bugs that need reporting...? Lets see... Warp lag Borked modelling jobs on the high-end armour Ranger skills that refuse to co-operate Want me to name more? I could go take a good look at GWOnline.net if you like and bring back a list. to be fair you can see though my monks fow, where her b00b should be, at certain angles :o/ Flashing White Box (rank 1)
monkeyduck Mithril Inc Interstellar Alcohol Conglomerate	Posted - 2007.03.26 20:58:00 - [13] Originally by: The Pointless Edited by: The Pointless on 26/03/2007 17:57:17 If you want a TRULY crappy bug-reporting system, look at Guild Wars. All there is for such a system happens to be the fansite forums, who's admins have set up a section for Bugs, and it's still mostly unlikely that the devs of that game will read them. Now say EVE's system's bad... While the bug gets fixed MUCH faster on forums because more people can test/verify, this is just not true. I've played since Beta and they've always had a support system where you can submit bugs. You will get an automated response sometimes suggesting you post on one of the Anet-supported forums, but that's only an automated response which you must reply to to get a human response. Actually a superior system to most online games I've played. Linkie: http://img115.imageshack.us/img115/4929/untitled1hr0.jpg
Araxmas Black Lance	Posted - 2007.03.26 21:02:00 - [14] Okay people in what way is eve similar to GW? Gw is NOT and mmo simply because the only mmo bit of it is the cities. and akita your posts about things that everyone knows about aren't helping. -------- Robbie Rotten left me
The Pointless Gallente Lacks a Point Ltd	Posted - 2007.03.26 21:07:00 - [15] Originally by: Araxmas Okay people in what way is eve similar to GW? Gw is NOT and mmo simply because the only mmo bit of it is the cities. and akita your posts about things that everyone knows about aren't helping. It's still an online game and it still has bugs, and it has an even more retarded bug reporting system than EVE, so my comparison still stands. ----------------------------------------------- I'd rather be a jack of all trades than a master of one.
Marquis Dean The Last Thing You'll Ever See	Posted - 2007.03.26 21:10:00 - [16] Originally by: The Pointless Originally by: Araxmas Okay people in what way is eve similar to GW? Gw is NOT and mmo simply because the only mmo bit of it is the cities. and akita your posts about things that everyone knows about aren't helping. It's still an online game and it still has bugs, and it has an even more retarded bug reporting system than EVE, so my comparison still stands. Just because GW is worse, doesn't make Eve's system ok. --- Originally by: [email protected] Trolling Hi, Marquis Dean You are receiving this notice in regard to the post below... So deal with it.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2007.03.26 21:14:00 - [17] Originally by: Marquis Dean Just because GW is worse, doesn't make Eve's system ok. Precisely. Originally by: Araxmas and akita your posts about things that everyone knows about aren't helping. Shutting up about it helps even less. _ MySkills \| Module/Rig stacknerfing explained
The Pointless Gallente Lacks a Point Ltd	Posted - 2007.03.26 21:14:00 - [18] Edited by: The Pointless on 26/03/2007 21:12:15 Originally by: Marquis Dean Just because GW is worse, doesn't make Eve's system ok. Consider this: At least with EVE you can fill out a report ingame without having to click 7 links on a website just to reach the form. EVE wins. PlayNC fails. Miserably. ----------------------------------------------- I'd rather be a jack of all trades than a master of one.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2007.03.26 21:17:00 - [19] Here, EVE. GW, somewhere else. Bug report system in EVE here, and problem. GW bugreporting system, we no care. Capishe ? _ MySkills \| Module/Rig stacknerfing explained
Marquis Dean The Last Thing You'll Ever See	Posted - 2007.03.26 21:19:00 - [20] Originally by: The Pointless Edited by: The Pointless on 26/03/2007 21:12:15 Originally by: Marquis Dean Just because GW is worse, doesn't make Eve's system ok. Consider this: At least with EVE you can fill out a report ingame without having to click 7 links on a website just to reach the form. EVE wins. PlayNC fails. Miserably. Swing and a miss. --- Originally by: [email protected] Trolling Hi, Marquis Dean You are receiving this notice in regard to the post below... So deal with it.

Deckard Bishop Forum Moderator Interstellar Services Department	Posted - 2007.03.26 21:24:00 - [21] We keep track of known issues in the current Tranquility build. Some of these are serious enough to be listed as known issues. This list is usually not populated until the build has hit Tranquility. GM's and Quality Assurance maintain this list. This list is not directly connected to the internal Defect Tracking system (bug reporting) so updates are not automatic. when serious bugs are fixed they are listed as resolved on the known issues page and devs do read the known issues forum please do not rant on the forums - click forum rules \| [email protected] \| Our Website! Contact Support - Report Bug - Join ISD

Loyal Servant Caldari The Short Bus Squad The SUdden Death Squad	Posted - 2007.03.26 21:28:00 - [22] 1. There are too many fanboys that have no idea what bug reporting is, or bug reporting systems for that matter, OR even know what software development is about. It is my job, so I have firsthand experience and expertise in this particular issue..... 2. CCP - your bug reporting system sucks. 3. I submitted several bugs using their system and I will not again, reason is... it is just terrible. So, on a lighter note - if you want to improve the system of bug reporting, and I know damned well you have an internal system.... you need to tie the two together, allow everyone to see the list of bugs and search against it - avoiding dupes and if I saw a bug that someone reported I should be able to confirm it, or even add additional information to said bug report. And you still would have the one or two guys that crawl the reports and weed out the things that should be petitions or that belong in file 13, etc. Just my suggestions...... it is not hard, it just takes doing. TSBS - Eve's Premier podding service!

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