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How long does it take CCP to reply to a claim against an ISD?

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
hmu-smh Federal Navy Academy Gallente Federation 40	Posted - 2017.03.09 06:26:10 - [1] - Quote Just curious do they even look when you create a ticket against an ISD ? And what kind of action do they take against the ISD if found guilty? And what kind of compensation towards teh player that was victim of an ISD wrong conduct? Thanks
Soel Reit Dambusters 617 Sq 476	Posted - 2017.03.09 06:37:37 - [2] - Quote compensation is: IMMEDIATE Permaban EDIT: ops i forgot! calm down miner...! AMIRITE
Archibald Thistlewaite III The Royal Society for the Prevention of Miners 1120	Posted - 2017.03.09 07:02:17 - [3] - Quote hmu-smh wrote: Just curious do they even look when you create a ticket against an ISD ? Yes, a Dev looks into it. hmu-smh wrote: And what kind of action do they take against the ISD if found guilty? If its you being silly, none. If the ISD did something wrong, it'll be either a warning or they will be removed from the volunteer program. Depending on what they did. hmu-smh wrote: And what kind of compensation towards teh player that was victim of an ISD wrong conduct? If its you being silly you will be warned or banned from the forums for a time (or permaban if you are really out of order). If an ISD did something wrong you'll get an apology. The last 2 are presuming CCP does things in a similar fashion to other games that use volunteer forum moderators. User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Nat Silverguard Aideron Robotics Federation Uprising 750	Posted - 2017.03.09 07:05:40 - [4] - Quote CCP will gift the 'offending' ISD with trip around the world including all expenses paid (visa fee, pocket money, local transpo, etc). Just Add Water
Scipio Artelius The Vendunari End of Life 47250	Posted - 2017.03.09 07:11:18 - [5] - Quote hmu-smh wrote: And what kind of action do they take against the ISD if found guilty? They make them watch this: https://www.youtube.com/watch?v=VgvM7av1o1Q hmu-smh wrote: And what kind of compensation towards teh player that was victim of an ISD wrong conduct? They let you stop watching this: https://www.youtube.com/watch?v=VgvM7av1o1Q However, ISDs are never guilty of wrong conduct, so you are stuck in a loop until you get the message.
Vortexo VonBrenner Raumfahrer Spiff Rakett Piloot Anslutning 2707	Posted - 2017.03.09 07:30:55 - [6] - Quote hmu-smh wrote: And what kind of compensation towards teh player that was victim of an ISD wrong conduct? You need an internet spaceships lawyer who can get you what you deserve for suffering mental trauma. EvE security zones in pictures EvE quick reference pdf EvE links
Lan Wang Knights of the Posing Meat Snuffed Out 3995	Posted - 2017.03.09 07:43:26 - [7] - Quote Did an isd hurt your feelings? Alliance Logo Design Service -- Domination Nephilim - Angel Cartel -- "Okay. So that was a pile of word salad..." - Bjorn Tyrson
renwahh Wiking Brigade The Devil's Warrior Alliance 117	Posted - 2017.03.09 08:41:20 - [8] - Quote If and really if and ISD has touched your dolly in the wrong place CCP will deal with it by completing and internal investigation over beers and popcorn. Secondly you wont get any compensation for being touched in the wrong place as when you signed up to EULA you actually dont own anything to do with the game. Also CCP law basically says naff off and you would have to travel to Iceland to go to court and tbh they would lol at you over beer and popcorn. Put your dolly back in the pram and move on.
Tuttomenui II Aliastra Gallente Federation 508	Posted - 2017.03.09 10:19:36 - [9] - Quote If you were being annoying and ISD basically told you to HTFU, I don't think CCP will care. I think an ISD would have to be truly abusive and out of line for there to be any action. I have seen interactions between players and ISDs that were getting out of hand and it was the player who was in the wrong even if the ISD just got feed up and told the person to HTFU. It all boils down to privacy issues, and might be handled in a similar fashion to reporting a player. They aren't going to talk to you about it. And will take action if action is needed.
Ijon-Tichy Center for Advanced Studies Gallente Federation 11	Posted - 2017.03.09 10:33:46 - [10] - Quote Of cource they look into you ticket, they like to feast on tears and salt like everyone else.

CCP Phantom C C P C C P Alliance 7603	Posted - 2017.03.09 12:06:38 - [11] - Quote If you think that one of our fantastic ISD volunteers did a mistake and handled a situation not according to our policies, please file a support ticket. Then, depending on the nature of the inquiry, either Customer Support senior staff will lead the investigation (if it is a complaint against in-game actions) or the Community team will do the investigation (if the complain is against actions on the forum). We take such complaints very serious. Therefore please have a look at the policies first to see if there really was some misconduct. I would like to add that our volunteers are doing an incredible amount of fantastic work (we should provide more insight on that in the coming months, probably at some point after Fanfest). It is easy to forget how much we all benefit from their enthusiasm and passion for our EVE Online. And of course, with so much work being done, there is always the potential for mistakes (which we don't see that often to happen at all). Anyway, short version: If you think there was misconduct, please file a support ticket and we will investigate. CCP Phantom - Senior Community Developer

Jacques d'Orleans 2970	Posted - 2017.03.09 12:22:15 - [12] - Quote Relevant Have you seen Robocop? Many people don't know that it's actually a documentary.
Soel Reit Dambusters 617 Sq 477	Posted - 2017.03.09 12:45:47 - [13] - Quote Jacques d'Orleans wrote: Relevant why does your post get not censured, while my super funny post got deleted?? #Injustice
Arthur Aihaken CODE.d 5963	Posted - 2017.03.09 12:56:48 - [14] - Quote Soel Reit wrote: why does your post get not censured, while my super funny post got deleted?? #Injustice Because Monty Python trumps all. I am currently away, traveling through time and will be returning last week.
Sir BloodArgon Aulmais Fortis Fortuna Adiuvatt Dot Dot Dot 63	Posted - 2017.03.09 13:23:43 - [15] - Quote For all the shitposting you've done, you should be banned and the 'offending' ISD be given an all expenses paid trip around the world for taking out the trash.

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