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| Author |
Thread Statistics | Show CCP posts - 4 post(s) |
Lemurianus
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Posted - 2007.05.15 19:19:00 -
[1]
So here's the problem: while trying to change my credit card details, which I have to do every month because I use temporary VISA cards, with one month duration, I get the following message: "An unexpected error has occured, please try pressing your browsers back button and try again. If the problem persists contact support.". Has this happned to anyone else? If I cant solve this problem I wont be able to play after the 18th... Sent a petition already but it doesnt show on "my petitions"...
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Calel
Caldari
S.H.I.E.L.D Co.
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Posted - 2007.05.15 21:39:00 -
[2]
Yes I am getting this problem too. Every month I have to re-enter my CC details but I too am getting that same problem.
I click on the re-activate button which takes me to the payment method screen. I then click on the credit card option and get taken to that screen witht he exact same error message.
In short, I cant access my other account :(
I have sent in a petition earlier today but sadly they take a while to be answered.
S.H.I.E.L.D Co.
Space Haulage, Interstellar Exploration & Logistical Distribution |
Calel
Caldari
S.H.I.E.L.D Co.
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Posted - 2007.05.15 21:41:00 -
[3]
Edited by: Calel on 15/05/2007 21:40:17
This is the page I get
Edit: I should add I've been trying all day.
S.H.I.E.L.D Co.
Space Haulage, Interstellar Exploration & Logistical Distribution |
Lemurianus
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Posted - 2007.05.16 09:05:00 -
[4]
Your case is exactly like mine. Also sent a petition and all... Trying all day too...
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Timmeh 2000
Forum Moderator
Interstellar Services Department
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Posted - 2007.05.16 13:38:00 -
[5]
Please submit a petition.
The forums are great for discussions, but remember customer services can't guarantee they will pick up on these types of threads.
The link to the petition system in in my signature, and on the left hand side of the website itself.
Regards,
Create a petition
"Just when I thought that I was out they pull me back in."
So, is it easy being green? -Elmo |
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CerealUK
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Posted - 2007.05.16 15:19:00 -
[6]
This has just happened to me as well. Forgot to enter my new card details (doh!).
If you need to reactivate your account; get to the screen titled "Reactivate" and instead of clicking on the four card icons on the right (which will throw the "Unexpected Error" screen), click the orange Credit Card title instead.
This should lead you to a page that doesn't die 
Worked for my anyway.
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Calel
Caldari
S.H.I.E.L.D Co.
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Posted - 2007.05.16 18:25:00 -
[7]
 Originally by: CerealUK
Edited by: CerealUK on 16/05/2007 15:28:59
This has just happened to me as well. Forgot to enter my new card details (doh!).
If you need to reactivate your account; get to the screen titled "Reactivate" and instead of clicking on the four card icons on the right (which will throw the "Unexpected Error" screen), click the orange Credit Card title instead.
This should lead you to a page that doesn't die
Worked for me anyway.
 BINGO
Confirmed. This works. Clicking the credit card image gives the error message. Cliking the clickable word 'Credit Card'works and takes you to the page that alows you to proceed.
Well done CerealUK 
S.H.I.E.L.D Co.
Space Haulage, Interstellar Exploration & Logistical Distribution |
Xplained
Caldari
Ticon Enterprises
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Posted - 2007.05.17 09:50:00 -
[8]
Edited by: Xplained on 17/05/2007 09:49:38
deleted  . |
Aridir
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Posted - 2007.05.17 22:50:00 -
[9]
This issue is still occuring and the previous solution doesn't seem to work for me. I'm on a normal credit card but need to switch which CC I'm using due to a move/change of banks.
There is no money in the account that is currently signed up, and the bank will not allow the withdrawal to occur due to this, so I need to get it switched over rather soon, as my next billing date isn't very far off.
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Calel
Caldari
S.H.I.E.L.D Co.
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Posted - 2007.05.18 08:45:00 -
[10]
Originally by: Aridir
This issue is still occuring and the previous solution doesn't seem to work for me. I'm on a normal credit card but need to switch which CC I'm using due to a move/change of banks.
There is no money in the account that is currently signed up, and the bank will not allow the withdrawal to occur due to this, so I need to get it switched over rather soon, as my next billing date isn't very far off.
Good luck with that. Even though another player resolved my issue I still havent had a response to my petition which I submitted 4 days ago! Truly shockingly bad support I'm afraid.
S.H.I.E.L.D Co.
Space Haulage, Interstellar Exploration & Logistical Distribution |
Helm Oria
Minmatar
AFK
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Posted - 2007.05.18 13:42:00 -
[11]
It is happening to me as well. I sent a petition.
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Zoraks
Gallente
Ascending Dawn
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Posted - 2007.05.18 13:50:00 -
[12]
happening here also, no response to petitions and no support whatsoever...guess i'll buy another timecard, anyone want to sell me one? 
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S8inT
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Posted - 2007.05.18 14:09:00 -
[13]
had a petition myself, with the same problem, seems the icons on the page are fubared, here the official reply i got, which helped me.
Hopes this solves all youre problems too.
2007.05.18 13:49:00 GM Q
------------------------------------------------------------------------
Hi,
We GMs who handle the billing queue deal with all cases concerning credit card problems, billing issues and all general subscription issues.
To update your credit card you need to cancel your current subscription and reactivate your account with a new one. Once you have cancelled your account you need to go to the 'Subscription Details' page. There you will find a link called 'reactivate' Don't go to the 'edit card details' link as it seems to be broken.
There you will be taken to a page where you choose your payment method. Please note that the link behind the picture of credit cards is broken, you need to click the 'Credit Card' words in order to proceed. Then you will be taken to a page to enter your new credit card details.
Best regards,
Senior GM Q
EVE Online Customer Support
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Slighet
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Posted - 2007.05.18 14:30:00 -
[14]
For anyone suffering from the 'UNKNOWN COUNTRY CODE XX" bug, it appears to be trying to pass the country set in your account details (not subscription details) page to their payment gateway when processing your re-activation.
So if you receive this error then go to your account details page and make sure your country is set correctly there then re-try your re-activation.
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Shodana
Minmatar
Sebiestor tribe
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Posted - 2007.06.11 09:08:00 -
[15]
Guess I finally found the L5 Administration missions. lol
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