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Thread Statistics | Show CCP posts - 5 post(s) |
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CCP kieron
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Posted - 2007.05.23 18:48:00 -
[1]
There have been a number of recent connectivity issues facing the community. In recent weeks one of our Internet Service Providers has been troubleshooting faulty equipment and exchanging hardware, thus resulting in a number of early morning (GMT) disconnects. This was also the reason for the delayed patch deployment as we lost connection to the test servers and could not perform necessary QA on the patch.
We have also been experiencing hardware issues of our own, the IT team is at the London server site troubleshooting hardware and cabling. Most of the troubleshooting and equipment replacement has been made without any visible impact on player connectivity, but sometimes this is not the case.
The server issue of a few moments ago resulted from a loose cable connection that was noticed and plugged in fully. This caused the server to re-evaluate the network pathways and, if I understand the situation correctly, force a number of nodes to be moved to hardware we have been encountering issues with, thus causing the node failures.
We are aware of the impact these issues are having on the EVE community and are working diligently to resolve them in as fast a manner as possible. We apologize for the inconvenience the connectivity issues has had on the community's enjoyment of EVE.
kieron
Community Manager,
EVE Online, CCP Games
Email/Netfang
Look Ma, I'm in a Dev thread! Oh wait... |
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Jim McGregor
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Posted - 2007.05.23 18:58:00 -
[2]
Edited by: Jim McGregor on 23/05/2007 18:56:29
Ok, sorry, but I really need to know what Netfang means. Icelandic for email?
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Eve Wiki | Eve Tribune |
General Apocalypse
Amarr
Dark-Rising
Fallen Souls
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Posted - 2007.05.23 18:58:00 -
[3]
Thanks for the heads up Kieron , just leting you know that some of us lost quite a bit due to this problem but some GM said that they see no server issue. Give them the proper instructions.
Cheers
Thank You SkyFlyer |
Ryas Nia
Minmatar
Stormriders
Fimbulwinter
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Posted - 2007.05.23 19:05:00 -
[4]
 Originally by: General Apocalypse
Thanks for the heads up Kieron , just leting you know that some of us lost quite a bit due to this problem but some GM said that they see no server issue. Give them the proper instructions.
Cheers
Thats ok because CCP "logs" wont show any issues so you can have your petition denied :P
Have a nice day
Recruiting Terrorists |
Tomas Ysidro
Caldari
Contraband Inc.
Mercenary Coalition
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Posted - 2007.05.23 19:10:00 -
[5]
"Loose" cable connection that was "noticed" and plugged back in fully...
Is that just a euphemism for tripping over a cable? 
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General Apocalypse
Amarr
Dark-Rising
Fallen Souls
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Posted - 2007.05.23 19:27:00 -
[6]
Originally by: Ryas Nia
Originally by: General Apocalypse
Thanks for the heads up Kieron , just leting you know that some of us lost quite a bit due to this problem but some GM said that they see no server issue. Give them the proper instructions.
Cheers
Thats ok because CCP "logs" wont show any issues so you can have your petition denied :P
Have a nice day
My logs and screens do show the truth 
Thank You SkyFlyer |
little 69er
kadian blades
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Posted - 2007.05.23 19:39:00 -
[7]
so is any of this the problem of motsu or saila area. i mean come on its got 10 times the lag of jita with 1\4 of the people.
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Fujiko MaXjolt
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Posted - 2007.05.23 21:02:00 -
[8]
Not to steal the thread here, but you did mention the patch-deployment yourself 
I was under the impression that it was CCP policy to not patch any later than wednesday, so as to reduce the risk of a weekend of post-patch horror ?
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Callthetruth
Caldari
Logical Logtistics
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Posted - 2007.05.23 21:36:00 -
[9]
yes it probably explains motsu and saila
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Duck Andcover
Don't be Alarmed
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Posted - 2007.05.23 21:53:00 -
[10]
Originally by: Jim McGregor
Ok, sorry, but I really need to know what Netfang means. Icelandic for email?
Yep
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CCP kieron
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Posted - 2007.05.23 22:11:00 -
[11]
Originally by: CCP kieron
The server issue of a few moments ago resulted from a loose cable connection that was noticed and plugged in fully. This caused the server to re-evaluate the network pathways and, if I understand the situation correctly, force a number of nodes to be moved to hardware we have been encountering issues with, thus causing the node failures.
As it turns out, I didn't understand the situation fully. When the cable was fully connected, the connection path was re-evaluated, a faster patch discovered, the nodes were disconnected and reconnected, thus causing the outage.
Originally by: Fujiko MaXjolt
I was under the impression that it was CCP policy to not patch any later than wednesday, so as to reduce the risk of a weekend of post-patch horror ?
Normally, we do not like deploying a patch later in the week than Wednesday, so you are correct. However, we decided it was best to resolve the exploits sooner rather than deploy the fixes a week later.
kieron
Community Manager,
EVE Online, CCP Games
Email/Netfang
Look Ma, I'm in a Dev thread! Oh wait... |
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Stems
Trade Consortium
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Posted - 2007.05.24 05:37:00 -
[12]
Thanks for the heads up. hopefully it will settle down soon 
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caldetie
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Posted - 2007.05.24 05:43:00 -
[13]
yeah perfectly understandable, i work at a power station , its full of cables and there allways falling out, dam gigawat leads are so loose quick kick and the power station re-evaluates its job and voula, 100,000 people can play eve again oh wait..........loose cable again?
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Metallion1
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Posted - 2007.05.24 05:48:00 -
[14]
Lay off of the stoudt untill AFTER shift :)
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Jalador
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Posted - 2007.05.24 05:49:00 -
[15]
Band Width error take off EvE-Voice no offence its a great game but i have a feeling Eve-voice will kill it making more band width than intended, there are apps out there for this kind of thing ie: Ventrillo, TeamSpeak and some Messengers atleat then it will not affect your BW from eve im not a game designer but im sure it's only going to get worse and cost CCP more than intended with more people joining eve doing missions and so on with out the hastle of eve-voice. if im wrong plese let me know =)
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Eldwinn
STK Scientific
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Posted - 2007.05.24 05:49:00 -
[16]
Quote:
The server issue of a few moments ago resulted from a loose cable connection that was noticed and plugged in fully.
Hahaha.
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Mephla
Bureau of Serious Business
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Posted - 2007.05.24 05:54:00 -
[17]
Originally by: Jalador
Band Width error take off EvE-Voice no offence its a great game but i have a feeling Eve-voice will kill it making more band width than intended, there are apps out there for this kind of thing ie: Ventrillo, TeamSpeak and some Messengers atleat then it will not affect your BW from eve im not a game designer but im sure it's only going to get worse and cost CCP more than intended with more people joining eve doing missions and so on with out the hastle of eve-voice. if im wrong plese let me know =)
Try reading the original post again.
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Mallikan
Gallente
Subach-Tech
FATAL Alliance
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Posted - 2007.05.24 06:02:00 -
[18]
Originally by: Jalador
Band Width error take off EvE-Voice no offence its a great game but i have a feeling Eve-voice will kill it making more band width than intended, there are apps out there for this kind of thing ie: Ventrillo, TeamSpeak and some Messengers atleat then it will not affect your BW from eve im not a game designer but im sure it's only going to get worse and cost CCP more than intended with more people joining eve doing missions and so on with out the hastle of eve-voice. if im wrong plese let me know =)
you're wrong. |
SiJira
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Posted - 2007.05.24 07:20:00 -
[19]
thank you kieron much love 
____ __ ________
_sig below_
the jet cans are made so that people that dont mine can get free ore
miners ritually donate the ore to anyone wishing to take some |
Victor Valka
Caldari
Archon Industries
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Posted - 2007.05.24 08:19:00 -
[20]
Originally by: Jim McGregor
Edited by: Jim McGregor on 23/05/2007 18:56:29
Ok, sorry, but I really need to know what Netfang means. Icelandic for email?
Yes.
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Callthetruth
Caldari
Logical Logtistics
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Posted - 2007.05.24 09:13:00 -
[21]
salia is dead again so is motsu whats being done to fix em
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CCP Admiral Chamrajnagar
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Posted - 2007.05.24 16:04:00 -
[22]
Level 3 has now corrected all packet loss issues. This hopefully has solved most of the problems with users not able to connect to TQ.
Please let us know if you have noticed this improvement and if you are still experiencing issues. Thank you.
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Rubisco
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Posted - 2007.05.24 19:18:00 -
[23]
I'm still experiencing 40-50% packet loss - I think it started on monday and I have checked from two different places/ISP:s here in Sweden (telia and bbb).
(Ping is fast though hover around 40ms. Much faster/shorter route than ever before.)
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Kylar Renpurs
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Posted - 2007.05.24 23:26:00 -
[24]
Edited by: Kylar Renpurs on 24/05/2007 23:25:02
Originally by: Callthetruth
salia is dead again so is motsu whats being done to fix em
It's fixed,, a new feature called 'stargates' which you can use to leave the system.
C'mon, motsu has 10 times the lag for a quarter of the population of jita because in jita it's only lots of one person doing trading, griefing, hanging outside 4-4 coz it's cool,,,
Motsu is full of mission runners. Each person spawns another 100 or so objects per mission = lotsa lag. Remember, deadspaces and their contents are scan-probable, so this info has to go out to everyone in some form.
EDIT: there is quite a bit of post patch pain tho, as usual :)
Improve Market Competition! |
Loyal Servant
Caldari
The Short Bus Squad
The SUdden Death Squad
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Posted - 2007.05.25 01:17:00 -
[25]
Originally by: CCP Admiral Chamrajnagar
Level 3 has now corrected all packet loss issues. This hopefully has solved most of the problems with users not able to connect to TQ.
Please let us know if you have noticed this improvement and if you are still experiencing issues. Thank you.
Tell them to correct the issues they have had on the east coast for at least the last 6 months, please.
I know admins that were customers of L3 that had to bail because of their VERY POOR network and support on the US east coast.
So, good luck on them actually fixing it.
TSBS - Eve's Premier podding service!
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Slayton Ford
Vindicate and Deliverance
ASGARDIAN EMPIRE
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Posted - 2007.05.25 01:40:00 -
[26]
You know, saying someone tripped over a network cable would have been a lot simpler.
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Nerf Caldari
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Posted - 2007.05.25 01:43:00 -
[27]
I'm East Coast US here and still unable to connect. I can ping myeve.eve-online.com, but Evemon says the server is down and I can't log in. Tracert:
Quote:
Tracing route to myeve.eve-online.com [87.237.39.200]
over a maximum of 30 hops:
1 1 ms 1 ms 5 ms 192.168.1.1
2 8 ms 9 ms 9 ms 10.114.96.1
3 8 ms 7 ms 8 ms dstswr2-vlan2.rh.mmrnny.cv.net [67.83.229.162]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 76 ms 76 ms 79 ms ge1-2.fr3.lon.llnw.net [69.28.171.126]
9 79 ms 81 ms 79 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
10 78 ms 79 ms 81 ms 87.237.39.200
Trace complete.
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XoPhyte
Black Nova Corp
Band of Brothers
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Posted - 2007.05.25 04:02:00 -
[28]
Edited by: XoPhyte on 25/05/2007 04:02:11
Down on the east coast here 
Nevermind, see the servers are rebooting, guess there was another problem, this was the first sticky I entered.
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D1ck Jones
Old Detroit Crime Syndicate
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Posted - 2007.05.25 04:19:00 -
[29]
Starting up...(0 sec.)
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Kerala Trivum
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Posted - 2007.05.25 07:49:00 -
[30]
Down here in europe aswell  |
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