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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.10 23:09:00 -
[1]
I know most forum moderators for major online games are extremely picky about topics and questions being posted in the correct forum. I thought it might be prudent to first ask my question here to avoid any unnecessary confrontations.
Where would be the appropriate place to comment on just how crappy the response time is on petitions submitted?
There is no hunting like the hunting of man..] |
Orikon Maru
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Posted - 2007.08.10 23:12:00 -
[2]
Im no mod, but I say take it over to General Discussion. Also, keep the post general. I think I read somewhere that you are not supposed to discuss the specifics of petitions, especially if other players are involved.
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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.10 23:14:00 -
[3]
Thank you... my intent actually is try and get some attention. I'll also make my post there.
There is no hunting like the hunting of man..] |
Estel Arador
Minmatar
EA Corp
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Posted - 2007.08.10 23:35:00 -
[4]
The correct way to contact CCP about it would be to create a petition 
There've been enough whines about it on the forum.
=AFK=
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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.10 23:42:00 -
[5]
 Originally by: Estel Arador
The correct way to contact CCP about it would be to create a petition
There've been enough whines about it on the forum.
The petitions have been created. Add one more "whine", as you say, to the list. I would hardly call a paying customer complaining about poor service a "whiner" however. The whining would, to me, would be those who complain about someone who has a geniune complaint voiceing said complaint to try and expedite a resolution.
There is no hunting like the hunting of man..] |
Estel Arador
Minmatar
EA Corp
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Posted - 2007.08.11 00:12:00 -
[6]
I didn't say your post would be a whine (though I didn't say it wouldn't either); I'll wait with deciding on whether or not your post would be a whine until the moment I've actually seen your post.
Nearly everybody here is a paying customer. That doesn't give anyone preferential treatment. CCP has been expanding their staff in an effort to reduce petition response times.
If posting on the forums would actually expedites the resolution of a petition, the forums would be flooded with people trying to expedite their petition, making it useless.
=AFK=
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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.11 00:20:00 -
[7]
Originally by: Estel Arador
I didn't say your post would be a whine (though I didn't say it wouldn't either); I'll wait with deciding on whether or not your post would be a whine until the moment I've actually seen your post.
Nearly everybody here is a paying customer. That doesn't give anyone preferential treatment. CCP has been expanding their staff in an effort to reduce petition response times.
If posting on the forums would actually expedites the resolution of a petition, the forums would be flooded with people trying to expedite their petition, making it useless.
Preferential treatment is NOT what I'm asking for... attention to a matter that I reported over a week ago IS what I'm asking for. What other outlet would you suggest I use if my petition goes unanswered? Write them a letter? Call them? Email somebody? Those things will surely be met with the same untimely response (If you can even find a number to call or valid email address to send something to).
Why not try the obvious first... post my displeasure in a public place that is frequented (supposedly) by those who are suppose to be responsible for such issues?
If you detect sarcasm in my words, they are not directed at you per say... more my displeasure at what seems to be a process designed to keep a person from actually talking to someone about a problem until they are good and ready to talk to you. That = poor customer service. Them being understaffed is not my problem. They are SURELY not under funded.
There is no hunting like the hunting of man.. |
Sakura Nihil
Tabula Rasa Systems
The Star Fraction
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Posted - 2007.08.11 00:35:00 -
[8]
Well, look, what was the petition about?
Most of them, especially ones regarding exploits, harassment, and the like are dealt with swiftly. Reimbursement, however, varies greatly from a day or two to a few weeks, depending on the queue and the level of conclusive evidence the GMs have to back up your claim.
In short, be patient, complaining about it on the forum won't really do much except let you vent a bit, and probably get you flamed by quite a few people .
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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.11 00:51:00 -
[9]
Originally by: Sakura Nihil
Well, look, what was the petition about?
Most of them, especially ones regarding exploits, harassment, and the like are dealt with swiftly. Reimbursement, however, varies greatly from a day or two to a few weeks, depending on the queue and the level of conclusive evidence the GMs have to back up your claim.
In short, be patient, complaining about it on the forum won't really do much except let you vent a bit, and probably get you flamed by quite a few people .
No offense :) but flame away... it matters little to me. My point is being made for me. They have given no other reasonable outlet.
My petition is about reimbursement. Maybe not a significant amount to a player who has been playing for some time, but significant to me. It's the principle behind the matter however that drives me. When I created my corp., the registration fee was charged to my account 3 times.
Again, not a big deal to most, but it is to me. I pay my monthly fee on time each and every month. If I don't... do you know what happens? I get canceled. CCP expects me to be on time, and not late to continue playing this game.
I expect no less from them :)
In the immortal words of Bartles and James... "We thank you for your co
ntinued support"
There is no hunting like the hunting of man.. |
WhitePhantom
Gallente
Edenists
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Posted - 2007.08.11 03:16:00 -
[10]
Originally by: DvlDwg
I know most forum moderators for major online games are extremely picky about topics and questions being posted in the correct forum. I thought it might be prudent to first ask my question here to avoid any unnecessary confrontations.
Where would be the appropriate place to comment on just how crappy the response time is on petitions submitted?
There is no correct location on these forums, the correct method is to contact the IA department they created.
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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.11 03:17:00 -
[11]
Originally by: WhitePhantom
Originally by: DvlDwg
I know most forum moderators for major online games are extremely picky about topics and questions being posted in the correct forum. I thought it might be prudent to first ask my question here to avoid any unnecessary confrontations.
Where would be the appropriate place to comment on just how crappy the response time is on petitions submitted?
There is no correct location on these forums, the correct method is to contact the IA department they created.
I guess I'm not sure what the IA department is....
There is no hunting like the hunting of man.. |
Modrak Vseth
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Posted - 2007.08.11 03:50:00 -
[12]
It's CCPs Internal Affairs department. It's who you go to when you think something is wrong/fishy with the CCP. You can email them at [email protected] (stickies rock).
signature removed - please resize it to be less than 120 pixels in height - Jacques([email protected]) |
Bellatrix Racell
Amarr
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Posted - 2007.08.11 04:56:00 -
[13]
DvlDwg, no flame from me. Just understand the petitions can be kinda like traffic in major cities durring rush hour. By that I mean the more in line the longer the wait. And sad to say Honking don't make it go faster.
Personally I have filed a few petitions myself, first under EULA violations and they were responded to in 2-3 hours. After a few a GM mentioned to change my catagory to Harassment, as the petitions involved ISK Spamm, after the response time was under 1/2 hour.
Another time I was stuck, and filed a Stuck petition, less than 20 minutes I was in contact with a GM for aid.
However, a Corp mate has been waiting over 3 weeks for a reimbursement issue.
The Petition system is prioritized for different catagories, and each Que has different waits based upon the amount of petitions ahead of yours, also CCP investigates a lil instead of "Oh here you go..."
Have a lil patience, there are over 100,000 players, and typically 16-30 k online at any one time. They have a lil bit of a work load. Give em a lil time.
------< Official Sig demarkation line >--------
100% Mod hijack proof 
If a Caldari, and an Amarr had an offspring, would it be a Calamari?? Please excuse me, for I need to find some |
Estel Arador
Minmatar
EA Corp
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Posted - 2007.08.11 09:21:00 -
[14]
Originally by: Modrak Vseth
It's CCPs Internal Affairs department. It's who you go to when you think something is wrong/fishy with the CCP. You can email them at [email protected] (stickies rock).
The IA department is not for complaints about petition response time. The IA department is for complaints about the conduct of a specific staff member.
If anyone gets emailed, it should be kieron, the community manager ([email protected]); I'm pretty sure he can't do anything about petition response times though.
=AFK=
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Shiodome
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Posted - 2007.08.11 09:36:00 -
[15]
yeah fight the system!!!
life isn't perfect, neither are products nor people. a good ol' pompous forum thread tends to help though, so you're on the right track 
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DvlDwg
Gallente
Metal Marines
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Posted - 2007.08.11 14:06:00 -
[16]
Thank you all for your sage advice. The problem has been resolved. Thank you also to the ingame comments, help, and instruction I got.
There is no hunting like the hunting of man.. |
ProjectUnknown
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Posted - 2007.08.12 21:06:00 -
[17]
DvlDog-ur such a flamer...and not in the forum post sort of way:)
Luv ya bro and don't let the man get you down.
See ya online.
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