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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Varia Net Caldari KO Solutions E.A.R.T.H. Federation	Posted - 2007.09.15 13:17:00 - [1] FFs, hire some professionals and buy decent hardware, our extend ongoing subscription period. This continued instability is not excusable anymore.
Major Stormer Caldari Celestial Apocalypse Insurgency	Posted - 2007.09.15 13:18:00 - [2] RABBLE! RABBLE RABBLE!
faterror	Posted - 2007.09.15 13:18:00 - [3] I could not agree more. I pathetic as it may be have 4 accounts that alot of money to be sit and wait for crashes to come back online!
Skynet91	Posted - 2007.09.15 13:19:00 - [4] well to be fair they have extremely good hardware :-/
Mona Lou Essence Research Essence Enterprises	Posted - 2007.09.15 13:22:00 - [5] Edited by: Mona Lou on 15/09/2007 13:21:50 Originally by: Skynet91 well to be fair they have extremely good hardware :-/ They have professionals too. Since the database problem is hard to figure out even for Microsoft who wrote the DB software, it is probably very tough nut to c rack.
AdmiralFreeman	Posted - 2007.09.15 13:23:00 - [6] Originally by: Skynet91 well to be fair they have extremely good hardware :-/ Then they better reconfigure it to work properly in fail safe mode !!!!
Some Caldari Caldari Shadow Warrioz	Posted - 2007.09.15 13:24:00 - [7] If you think you can do it better hire your own team and make your own ***** game. Because. Whining. Does. Not. Help. Stop. Crashes. Mmkay? ------------ Originally by:** Banana Torres Gurls are overrated, they nick your money and hurt your ears. Just so you can have limited access to their soft and squishy bits.
Antaiir Gallente Area 42	Posted - 2007.09.15 13:24:00 - [8] I agree, they cannot excuse any longer that shfu*** database crashes. How about changing to a working db? CCP, you must give us free additional gametime, we will not accept any other future excuse!
faterror	Posted - 2007.09.15 13:25:00 - [9] Well to be honest im kind of sick of being fair. Not like it happens once a month or even once a week which would be easier to swallow but its up to multiple times a day!
codex09 Minmatar ANZAC ALLIANCE Southern Cross Alliance	Posted - 2007.09.15 13:25:00 - [10] I personally think it would show all of the PAYING players of EVE that CCP is serious about things if they even gave us 1 day as an extension to our subscriptions. I mean it is ok to rant and rave about all this but when it does come down to it this is becoming a daily thing now, and I doubt very much that anyone on here likes throwing money out the window. I know there are going to be those that get in the threads now and start with the "Well just stop playing the game etc etc etc" and by saying things like that you people are not helping any more than those who are ranting and raving or anyone else for that matter. So I ask CCP to please just credit all of our accounts with 1 extra day of time so we all know that you are concerned about your customers. Old Enough To Know Better,Yet Young Enough to Still Learn?! In Space NO-ONE Can Hear You Scream!,BUT on the Forums People CAN see your Whines Even though NO-ONE Cares!?!

Mickey Mouse Caldari Provisions	Posted - 2007.09.15 13:27:00 - [11] sweet just contract all your stuff to me!!
Varia Net Caldari KO Solutions E.A.R.T.H. Federation	Posted - 2007.09.15 13:28:00 - [12] Edited by: Varia Net on 15/09/2007 13:28:38 Originally by: Mona Lou Edited by: Mona Lou on 15/09/2007 13:21:50 Originally by: Skynet91 well to be fair they have extremely good hardware :-/ They have professionals too. Since the database problem is hard to figure out even for Microsoft who wrote the DB software, it is probably very tough nut to c rack. How about all resources go to basic server stability rather than fancy new graphics and T2 battleships? How about they write realistic code that has been tried before? Or in any case, how about they DO NOT CHARGE US for the server testing period? For obviously they don't have their stuff sorted yet.
Kellzz	Posted - 2007.09.15 13:28:00 - [13] normally i would not mind a day or two of server issues, but a week? A week of this, yes, i say give the players some sort of credit.
Adonis 4174	Posted - 2007.09.15 13:30:00 - [14] Originally by: Varia Net How about all resources go to basic server stability rather than fancy new graphics and T2 battleships? Reality has shown, time and again, that adding new resources to projects slows them down for a long time before it speeds them up and these crashes are a short term issue. ----- Visible Implants - good for so many occasions
Yon89	Posted - 2007.09.15 13:30:00 - [15] Edited by: Yon89 on 15/09/2007 13:29:56 Originally by: Mona Lou Edited by: Mona Lou on 15/09/2007 13:21:50 Originally by: Skynet91 well to be fair they have extremely good hardware :-/ They have professionals too. Since the database problem is hard to figure out even for Microsoft who wrote the DB software, it is probably very tough nut to c rack. I agree. Your signature exceeds the maximum allowed dimensions of 400x120 pixels and filesize of 24000 bytes -Sahwoolo Etoophie ([email protected])
Caleb Defiance Caldari Templars of Space Freelancer Alliance	Posted - 2007.09.15 13:31:00 - [16] Game is always in development. Every game has crashes. Everytime the same people start talking **** on the forums and compaining about money. You can almost copy/paste them everytime. Go out for some fresh air...don't wait your live on a game...just do something else. When you come back...it will prolly still be there. ---- Director Templars Of Space
Alex V0X2 Minmatar Royal Crimson Lancers	Posted - 2007.09.15 13:31:00 - [17] i say give us 500.000 free skillpoints!! otherwise more rabble rabble
Kieran Jarnush	Posted - 2007.09.15 13:31:00 - [18] hmm set a very long skill training for more than a month, cancel your subscription and come back when the skill training finishes chance are they have fixed the issues by then or you rinse and repeat
Demarcus Killjoy.	Posted - 2007.09.15 13:32:00 - [19] Go play WoW, a game that is down more than it is up. Or use this extended down time to wash the sand out of your pu$$y so you can stop whining. ------------------------------------- You are all worthless, and weak.
Stakhanov Katana's Edge	Posted - 2007.09.15 13:33:00 - [20] RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE BBLE RABBLE RA++LE RABBLE RABB \| ^ lol Originally by: Cipher7 If you manage to get baited, what's your skill, being a good victim?

faterror	Posted - 2007.09.15 13:33:00 - [21] Originally by: Caleb Defiance Game is always in development. Every game has crashes. Everytime the same people start talking **** on the forums and compaining about money. You can almost copy/paste them everytime. Go out for some fresh air...don't wait your live on a game...just do something else. When you come back...it will prolly still be there. Not the point. Most people know its a game. Its the point that people pay real money to play it!
Cypherous Minmatar Liberty Rogues	Posted - 2007.09.15 13:34:00 - [22] Originally by: Stakhanov RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE BBLE RABBLE RA++LE RABBLE RABB \| ^ lol Oh how i lolled ^^ --------- Liberty Rogues Website
Demarcus Killjoy.	Posted - 2007.09.15 13:35:00 - [23] Originally by: faterror Originally by: Caleb Defiance Game is always in development. Every game has crashes. Everytime the same people start talking **** on the forums and compaining about money. You can almost copy/paste them everytime. Go out for some fresh air...don't wait your live on a game...just do something else. When you come back...it will prolly still be there. Not the point. Most people know its a game. Its the point that people pay real money to play it! If the $1 of time you lose a month gets people this bent out of shape, they can't afford the game and need to cancel their sub. ------------------------------------- You are all worthless, and weak.
Caleb Defiance Caldari Templars of Space Freelancer Alliance	Posted - 2007.09.15 13:37:00 - [24] /signed ---- Director Templars Of Space
Some Caldari Caldari Shadow Warrioz	Posted - 2007.09.15 13:40:00 - [25] Originally by: faterror Not the point. Most people know its a game. Its the point that people pay real money to play it! Are you really that poor as to worry about loosing what is probably less then half a dollar a month? Like the guy 2 posts above me said, go outside the sun won't kill you. ------------ Originally by: Banana Torres Gurls are overrated, they nick your money and hurt your ears. Just so you can have limited access to their soft and squishy bits.
john120 Brutor tribe	Posted - 2007.09.15 13:40:00 - [26] its eve it doesnt work sometimes if you dont like it, dont play it. but save us the forum spam.
Karnov Darkstar Bladerunners Mordus Angels	Posted - 2007.09.15 13:40:00 - [27] Originally by: Stakhanov RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE BBLE RABBLE RA++LE RABBLE RABB \| ^ lol Thread won, it's over. We can all go home now. __________________________ Ketchup! Everywhere! Suckers!
Varia Net Caldari KO Solutions E.A.R.T.H. Federation	Posted - 2007.09.15 13:41:00 - [28] Edited by: Varia Net on 15/09/2007 13:41:42 Originally by: Demarcus Originally by: faterror Originally by: Caleb Defiance Game is always in development. Every game has crashes. Everytime the same people start talking **** on the forums and compaining about money. You can almost copy/paste them everytime. Go out for some fresh air...don't wait your live on a game...just do something else. When you come back...it will prolly still be there. Not the point. Most people know its a game. Its the point that people pay real money to play it! If the $1 of time you lose a month gets people this bent out of shape, they can't afford the game and need to cancel their sub. On the contrary. People who have and spent money, have learned what is a good service, and what is NOT. The service we're getting now is NOT OK. There's no communication, no compensation, no good will. Only a poor man will be satisfied already.
Shadow Lightbringer Daedal Anomaly Zzz	Posted - 2007.09.15 13:41:00 - [29] Originally by: Demarcus If the $1 of time you lose a month gets people this bent out of shape, they can't afford the game and need to cancel their sub. Could not have said it better myself. /signed
Demarcus Killjoy.	Posted - 2007.09.15 13:41:00 - [30] Originally by: Some Caldari Originally by: faterror Not the point. Most people know its a game. Its the point that people pay real money to play it! Are you really that poor as to worry about loosing what is probably less then half a dollar a month? Like the guy 2 posts above me said, go outside the sun won't kill you. Unless you live near the equator. Global Warming 4tw ------------------------------------- You are all worthless, and weak.

Demarcus Killjoy.	Posted - 2007.09.15 13:45:00 - [31] Originally by: Varia Net Edited by: Varia Net on 15/09/2007 13:41:42 Originally by: Demarcus Originally by: faterror Originally by: Caleb Defiance Game is always in development. Every game has crashes. Everytime the same people start talking **** on the forums and compaining about money. You can almost copy/paste them everytime. Go out for some fresh air...don't wait your live on a game...just do something else. When you come back...it will prolly still be there. Not the point. Most people know its a game. Its the point that people pay real money to play it! If the $1 of time you lose a month gets people this bent out of shape, they can't afford the game and need to cancel their sub. On the contrary. People who have and spent money, have learned what is a good service, and what is NOT. The service we're getting now is NOT OK. There's no communication, no compensation, no good will. Only a poor man will be satisfied already. The service we get is f*ckin outstanding compared to any other of the dozen or so mmos I have ever played. And as for money vs service, your spending $15 a month, it isn't like you just bought a Benz and should get white glove service. ------------------------------------- You are all worthless, and weak.
reddaz Fire Sparrow Singularity.	Posted - 2007.09.15 13:45:00 - [32] If server crashes are to become a normal everyday occurence (which it seems they are atm) then, as a new part of game play, isnt it about time it had its own area on the forums ? Then we could avoid all the constant WHINING.
Cypherous Minmatar Liberty Rogues	Posted - 2007.09.15 13:45:00 - [33] Originally by: Demarcus Originally by: Some Caldari Originally by: faterror Not the point. Most people know its a game. Its the point that people pay real money to play it! Are you really that poor as to worry about loosing what is probably less then half a dollar a month? Like the guy 2 posts above me said, go outside the sun won't kill you. Unless you live near the equator. Global Warming 4tw Skin cancer too --------- Liberty Rogues Website
Stitcher Caldari legion of qui Freelancer Alliance	Posted - 2007.09.15 13:45:00 - [34] Originally by: Varia Net FFs, hire some professionals and buy decent hardware So the fact that they already have the best hardware in the business and the best professionals in the business, if not the world, working for them doesn't count, then? - The game is not the problem. The problem is that you are not adapting to the game.
Skynet91	Posted - 2007.09.15 13:46:00 - [35] i seriously doubt its a case of "well if they moved all the people off making the new graphics engine etc etc' seeing as they make a huge profit they could hire hundreds of programmers if they really wanted to but i suppose it goes to a point where a certain amount is efficient and then overloading with hundreds more is just slows things down. they really need to re script the whole game from the start and make it so systems can make use of multiple cores and such but that would take a very long time and would be quite expensive not that they couldn't afford to do it.
Mona Lou Essence Research Essence Enterprises	Posted - 2007.09.15 13:46:00 - [36] Originally by: Varia Net Edited by: Varia Net on 15/09/2007 13:28:38 Originally by: Mona Lou Edited by: Mona Lou on 15/09/2007 13:21:50 Originally by: Skynet91 well to be fair they have extremely good hardware :-/ They have professionals too. Since the database problem is hard to figure out even for Microsoft who wrote the DB software, it is probably very tough nut to c rack. How about all resources go to basic server stability rather than fancy new graphics and T2 battleships? How about they write realistic code that has been tried before? Or in any case, how about they DO NOT CHARGE US for the server testing period? For obviously they don't have their stuff sorted yet. Do you really want graphic or 3D designers to be working on database? I do not. No one wrote such code before, becouse there is no other MMO running on similiar setup. Giving us free day or two doesnt help us at all, but it costs them thousands of dollars. Dollars which can be used to hire more database experts.
VBboy The Phoenix Rising FreeFall Securities	Posted - 2007.09.15 13:49:00 - [37] in my opinion people should be allowed to speak out there voice. In any service industry quality is imperative. I think the player base is very respectful of CCP and what is provided. I trust CCP to be doing all they can to fix the issue's. However, money is money and as a player who works a 50 hour week at work, it is frustrating not to be able to play a game when you have free time due to server issues. Lets just hope they give us all a free day to our subscriptions! VB
Esmenet	Posted - 2007.09.15 13:49:00 - [38] Originally by: faterror Not the point. Most people know its a game. Its the point that people pay real money to play it! Oh noes i lost 0,02 euro on downtime!!!
Varia Net Caldari KO Solutions E.A.R.T.H. Federation	Posted - 2007.09.15 13:50:00 - [39] Originally by: Stitcher Originally by: Varia Net FFs, hire some professionals and buy decent hardware So the fact that they already have the best hardware in the business and the best professionals in the business, if not the world, working for them doesn't count, then? Yeah right, best..best..best That's why we're getting all the crashes? As someone else pointed out, I want to play WHEN I HAVE THE TIME, NOT WHEN THE SERVER HAPPENS TO BE ONLINE. I have reallife stuff to do, but NOT AT THE MOMENT so now's the time when I don't want to write in forums but see my friends online.
Stitcher Caldari legion of qui Freelancer Alliance	Posted - 2007.09.15 13:51:00 - [40] Originally by: Skynet91 i seriously doubt its a case of "well if they moved all the people off making the new graphics engine etc etc' seeing as they make a huge profit they could hire hundreds of programmers if they really wanted to but i suppose it goes to a point where a certain amount is efficient and then overloading with hundreds more is just slows things down. they really need to re script the whole game from the start and make it so systems can make use of multiple cores and such but that would take a very long time and would be quite expensive not that they couldn't afford to do it. The interesting thing is that they're probably doing that already. it just takes a long time to do. Unfortunately, your average whiner seems to think that all of EVE's problems (the real ones now, not the made-up ones like the local channel) can be fixed in eight seconds by handing money to the right person. They can't. They can maybe be fixed in eight months by paying the right people to put in a lot of hard work and effort. And guess what? they ARE paying the right people, who ARE putting in a lot of hard work and effort - but it hasn't been eight months yet, the work's not finished, and STILL the forum whine-tards seem to think that nothing's being done. FFS. I'm yet to see somebody come on these boards and start one of these discussions who actually had the faintest fardling idea what "OMG CCP FIX CRASH" actually entails.... - The game is not the problem. The problem is that you are not adapting to the game.

Jaeger J	Posted - 2007.09.15 13:51:00 - [41] The on going point here is that it(the DB) does not work. It never has. Recently it has gotten worse, far worse. At least Mithic had the balls to roll back there game and admit they fubared it in order to make the subs happy and provide a service. DF is going to use a simular DB and I am personaly very scared for them...
zeeZ Exus Citizens of E.A.R.T.H. E.A.R.T.H. Federation	Posted - 2007.09.15 13:53:00 - [42] Originally by: Varia Net People who have and spent money, have learned what is a good service, and what is NOT. The service we're getting now is NOT OK. There's no communication, no compensation, no good will. Then why are you still paying for service that isn't OK in your opinion? It's not the first time stuff like that happens, so you should have known for quite some time how good/bad their service is. Also, less blanks and caps would do too. I know, CRUISE CONTROL FOR COOL AND STUFF, B U T T H A T ' S J U S T P A T H E T I C
Stitcher Caldari legion of qui Freelancer Alliance	Posted - 2007.09.15 13:57:00 - [43] Originally by: Varia Net Originally by: Stitcher Originally by: Varia Net FFs, hire some professionals and buy decent hardware So the fact that they already have the best hardware in the business and the best professionals in the business, if not the world, working for them doesn't count, then? Yeah right, best..best..best That's why we're getting all the crashes? As someone else pointed out, I want to play WHEN I HAVE THE TIME, NOT WHEN THE SERVER HAPPENS TO BE ONLINE. I have reallife stuff to do, but NOT AT THE MOMENT so now's the time when I don't want to write in forums but see my friends online. The fact that you're ignoring is that EVE is a unique beast. Tranquility handles levels of information flow that are just unprecedented. Largest supercomputing cluster in the gaming industry, and all that. Considering the amount of stress it's hardly surprising that it sometimes creaks like a tea clipper in a storm. So, you're looking at an enormous database cluster that handles MILLIONS of transactions a minute, twenty-three hours out of every seven. Just the fact that it only needs one hour of maintenance a day is staggering enough in its own right. Now consider that because nothing quite like Tranquility exists anywhere else in the world, you must realize that the people working on it are the ONLY people in the world who are presently qualified to do so. There's no other group of database engineers out there with the same experience as CCP's guys, so hiring them would do f(lop) all good -they'd need to spend far longer learning how the bloody thing works than CCP's existing team would need to be able to fix it. You're making unreasonable demands, ill-informed statements and childish whines. Stop thinking with your inflated sense of self-importance and go to the gym or something. - The game is not the problem. The problem is that you are not adapting to the game.
Varia Net Caldari KO Solutions E.A.R.T.H. Federation	Posted - 2007.09.15 13:58:00 - [44] Originally by: zeeZ Exus Originally by: Varia Net People who have and spent money, have learned what is a good service, and what is NOT. The service we're getting now is NOT OK. There's no communication, no compensation, no good will. Then why are you still paying for service that isn't OK in your opinion? It's not the first time stuff like that happens, so you should have known for quite some time how good/bad their service is. Also, less blanks and caps would do too. I know, CRUISE CONTROL FOR COOL AND STUFF, B U T T H A T ' S J U S T P A T H E T I C Buy some glasses. The service as it is NOW, is not ok. Overall, over longer period, the service is excellent.
Sirial Soulfly	Posted - 2007.09.15 13:58:00 - [45] Originally by: Varia Net Originally by: Stitcher Originally by: Varia Net FFs, hire some professionals and buy decent hardware So the fact that they already have the best hardware in the business and the best professionals in the business, if not the world, working for them doesn't count, then? Yeah right, best..best..best That's why we're getting all the crashes? As someone else pointed out, I want to play WHEN I HAVE THE TIME, NOT WHEN THE SERVER HAPPENS TO BE ONLINE. I have reallife stuff to do, but NOT AT THE MOMENT so now's the time when I don't want to write in forums but see my friends online. Sucks to be you.
Making stuff	Posted - 2007.09.15 14:06:00 - [46] Edited by: Making stuff on 15/09/2007 14:08:42 Edited by: Making stuff on 15/09/2007 14:06:14 I love your***y smart ass comments. But lets step back and think what you are saying: You have a car.. It breaks down. You take it to the mechanic. The mechanic says it costs X$ and it will be ready in a few days. A few days pass, no one calls you. You call the mechanic.. Whats going on with the car? Oh its not ready yet, there is a delay with the parts. It will be two more days. Two days pass, you call the mechanic. Same excuse, the parts have not arrived yet. A few more days. Ok, maybe the parts are being shipped from over seas, its taking a while, but I really need my car! Several days pass and finaly after 3 weeks, when the estimated fix time was 3 days, the car is ready for you. no you give him his money or you dont get the car back. you take the car home, and notice that the problem you asked to fix is begining to rattle again. WTF? Rinse and repeat. Or maybe the problem is fixed, regardless the wait time was insane. Do you call this good customer service? Most of you try to counter the complaints by saying "the service is awesome". No it is not awesome and it definately needs improvement. It doesnt matter if its a game, or if its paying someone to do work for you. Its the same concept. As long as real money exchanges hands, then real work needs to be done withing a REAL time constraint. 8 months, is not a real time constraint. A week is, 2 weeks tops. Now many people say, well you're complaining over 50 cents a day. Again, lets look at the whole here. I pay a monthly subscription, so that I can log in, at any time to play. this means when I am free I want to sit down and play this game. That doesn't mean I want to sit down and play this game with CCP tells me I can. Im not playing this game for CCP, im playing it for me. Regardless, you guys are looking at it backwards.Instead of saying the money is going to waste on a daily basis - which it is actually. not being able to play is like throing 50 cents out the window, every time there is problems - not to mention if you die, or lose your ship due to a bug, which costs alot of TIME if its an expensive ship-how bout charge me on a daily basis to play then? so that when there are bugs, Im not paying? many of u say that money pays for the programmers. Well damn them, if the service gets any tier, theyll start losing customers. Then how will anyone get payed? Originally by:** Stitcher Originally by: Skynet91 i seriously doubt its a case of "well if they moved all the people off making the new graphics engine etc etc' seeing as they make a huge profit they could hire hundreds of programmers if they really wanted to but i suppose it goes to a point where a certain amount is efficient and then overloading with hundreds more is just slows things down. they really need to re script the whole game from the start and make it so systems can make use of multiple cores and such but that would take a very long time and would be quite expensive not that they couldn't afford to do it. The interesting thing is that they're probably doing that already. it just takes a long time to do. Unfortunately, your average whiner seems to think that all of EVE's problems (the real ones now, not the made-up ones like the local channel) can be fixed in eight seconds by handing money to the right person. They can't. They can maybe be fixed in eight months by paying the right people to put in a lot of hard work and effort. And guess what? they ARE paying the right people, who ARE putting in a lot of hard work and effort - but it hasn't been eight months yet, the work's not finished, and STILL the forum whine-tards seem to think that nothing's being done. FFS. I'm yet to see somebody come on these boards and start one of these discussions who actually had the faintest fardling idea what "OMG CCP FIX CRASH" actually entails....
Khorian Gallente Omega Fleet Enterprises Executive Outcomes	Posted - 2007.09.15 14:08:00 - [47] Instead of whining on the forums, why don't you quit? Can I have your stuff?
Sentinel Eeex Caldari DarkStar 1 GoonSwarm	Posted - 2007.09.15 14:08:00 - [48] Originally by: Varia Net FFs, hire some professionals and buy decent hardware, our extend ongoing subscription period. This continued instability is not excusable anymore. What instability? Server-side logs show no problems on their side. It must be your ISP. Or computer.
Rhiraven	Posted - 2007.09.15 14:12:00 - [49] To all you ******s who are saying this is less than a dollar: THIS HAS BEEN GOING ON FOR A WEEK. THAT'S ONE WEEK. 1/4 A MONTH. I PAID TWENTY US DOLLARS FOR THIS MONTH OF SERVICE. THAT MEANS THE DOWNTIME COST ME FIVE DOLLARS AND I WANT A CREDIT Not to mention the fact that my petition is being ignored when I tried to train Astrogeology and couldn't because the skill kept getting level 1 over and over and over (I have logs to prove it and they're still blowing me off)
TomParad0x Caldari Silver Snake Enterprise Interstellar Starbase Syndicate	Posted - 2007.09.15 14:13:00 - [50] Edited by: TomParad0x on 15/09/2007 14:16:35 Originally by: Mona Lou Originally by: Varia Net Edited by: Varia Net on 15/09/2007 13:28:38 Originally by: Mona Lou Edited by: Mona Lou on 15/09/2007 13:21:50 Originally by: Skynet91 well to be fair they have extremely good hardware :-/ They have professionals too. Since the database problem is hard to figure out even for Microsoft who wrote the DB software, it is probably very tough nut to c rack. How about all resources go to basic server stability rather than fancy new graphics and T2 battleships? How about they write realistic code that has been tried before? Or in any case, how about they DO NOT CHARGE US for the server testing period? For obviously they don't have their stuff sorted yet. Do you really want graphic or 3D designers to be working on database? I do not. No one wrote such code before, becouse there is no other MMO running on similiar setup. Giving us free day or two doesnt help us at all, but it costs them thousands of dollars. Dollars which can be used to hire more database experts. I agree, why should they give us time? Why should we want them to give us free game time? Free game time for everyone in EVE = money lost that could go to fixing the hardware issues. Think before you make these stupid requests, and stop whining about it. Seriously, you make it sound like they can flip a switch and fix it... Before I get flamed with some stupid comment, I will make it clear: Do I want the problems fixed? Yes. Do I want free game time because they are experiencing problems? No. I would rather the money went to fixing the problem, rather than giving us free game time because you crashed... Originally by: Making stuff Stuff (Was to big to quote) Yes, because fixing a car is as easy as fixing the EVE server problems. I would say the mechanic made a large mistake on his part - this is not the case with CCP. Their hardware is reaching its limitations, there is nothing they can really do about this except buy new hardware (Which, afaik, they are working on). Having said that, do we really want to ***** and moan about free game time, the money of which could be going to buying new hardware?

Resla	Posted - 2007.09.15 14:15:00 - [51] Dear CCP you can take all the time you need to fix this annoying problem. After all: .... While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. .... BUT, since you already have the best IT professionists OUR ( subscribers ) money can hire, r e i m b u r s e us for all this hours of DT.
Rhiraven	Posted - 2007.09.15 14:15:00 - [52] Quote: I agree, why should they give us time? Why should we want them to give us free game time? Free game time for everyone in EVE = money lost that could go to fixing the hardware issues. Think before you make these stupid requests, and stop whining about it. Seriously, you make it sound like they can flip a switch and fix it... Before I get flamed with some stupid comment, I will make it clear: Do I want the problems fixed? Yes. Do I want free game time because they are experiencing problems? No. I would rather the money went to fixing the problem, rather than giving us free game time because you crashed... I paid for services and did not receive them. I want a credit. Feel free to mail your credit back to EVE because you're a bleeding heart liberal loser
Damian Vilsalant Minmatar	Posted - 2007.09.15 14:16:00 - [53] I can accept that CCP has technical problems. EVE has been that way since I started playing. But what I cannot accept is that CCP does not give us free game time as a compensation! When I started the game I think I got like 2 free days in the first month or something like that. Give us a compensation CCP! I don't want the impossible or want you to magic the servers so everything is wonderful again.. I can accept that complex systems don't have "one click" sollutions but in the meantime I'm paying for a service that I'm not recieving way to often. Please get someone to look in to some type of compensation. Like count all the hours per month that TQ was down outside of regular DT and as soon as 23h are reached, give us a free day. It's only fair! - Damian
Making stuff	Posted - 2007.09.15 14:17:00 - [54] why? why should I pay for their mistakes over and over again? If CCP doesn't want to give us free game time, then I expect in the future that there will never be another error like this again. But guess what, its the same ** every 3 months. 3 months ago, same problem. So no, they dont deserve to get payed if they cant start doing ** right. Its that simple. And yes, it should be as simple as flipping a switch. Im not a programmer. I dont care how hard it is. I give them money, which was hard for me to earn, they should start fixing the problem faster. And yes, money does solve all problems. Hand a man a wad of cash, you see how fast he'll work.
R9664	Posted - 2007.09.15 14:24:00 - [55] im all for rembursment but free time no i say they shoud give us a bost in skill points instead as this is costing people SP time.
Professor Perplex	Posted - 2007.09.15 14:25:00 - [56] Originally by: Some Caldari If you think you can do it better hire your own team and make your own ******* game. this
TomParad0x Caldari Silver Snake Enterprise Interstellar Starbase Syndicate	Posted - 2007.09.15 14:25:00 - [57] Originally by: Making stuff Edited by: Making stuff on 15/09/2007 14:20:53 Why should people shut up? We should complain. THe more we complain, the better CCP works. By far, dont shut up - I agree, complaining will put pressure on them. But what can shut up is stupid personal bashes such as: Feel free to mail your credit back to EVE because you're a bleeding heart liberal loser (Yes, I know that wasnt you, and my "shut the hell up" was aimed at that person). I still dont think we should get free game time for it, but we should complain.
Damian Vilsalant Minmatar	Posted - 2007.09.15 14:26:00 - [58] Edited by: Damian Vilsalant on 15/09/2007 14:28:48 Originally by: Skurnick Take the server down for a week, introduce some redundancy so that if the core goes down, people can stay in game and talk, even if they cant leave the stations. Credit us with a week (including trial accounts). No-one is happy with the current situation, so put your foot down and take some real measures, rather than quick fixing all the time. I could also live with this kind of a sollution. I don't care how CCP fix the problem, I just want them to do it ASAP. And if there are any further downtimes after that then I want some form of reimbursment for my lost game time ( = RL money). As I said... I don't ask for the impossible... I just want something to happen. Now. And by Now i mean within a few months... I don't feel like going on like this for another two years.. n,ychms (No, you can't have my stuff)
Sikozu Prioris Cirrius Technologies O X I D E	Posted - 2007.09.15 14:31:00 - [59] Running a large server such as tranquility costs alot of money. Understandly since the patch caused instability in the server, your first thought is complain for a free day of game play. A day of game play cost $0.5 (half a dollar, or depending on what you pay in around that, even less if you buy larger installements of time), to ccp giving everyone one day of free play will cost them over $100,000 in lost revenue. Although this poor performance in the server is anoying, the best thing for ccp to do is to invest this money in more staff and bigger and better server parts. If you dont like the state of the server dont play/pay its that simple. Normally after patches there is a day or two of buggyness, this case its getting close to a week. For me I dont care, ccp are working hard to fix the server and thats what matters to me. Most people will not even notice a free days play, not even those who ask for it so why bother
Malosie	Posted - 2007.09.15 14:39:00 - [60] You moan about the whiners, the brown nose brigade are just as bad oh we love you CCP please keep up your good work .... where ???? Yes i have been playing it for along time, and as of Rev II i virtually only pay to train anymore as ive given up being a paying beta tester for the longest we will get it sorted please be patient and thanks for understanding crap, kudos for trying to make it the largest single instance game on the planet, but as the name suggests oh what a revelation it has been .......

Making stuff	Posted - 2007.09.15 14:41:00 - [61] I dont think you guys understand. Its not about the free game time. I cuold care less about 1 day. I could care less about 50 cents. I could care less if the server went down for a week. Its not about how I feel thuogh. Its about doing what is right. Poor customer service should not be excused. If they want to do damage control, then the right thing for CCP to do is yes, give people a free day. That is how you keep customer loyalty, and build trust with your customers. Also you think that this is how they pay thier bills? By taking the money from one days funds and allocating their spending? Thats not how businesses work. They dont say, oh okay, we make 100,000$ today, so lets use that money to hire a new programmer. They have a budget on hardware, programmers, and all of that stuff, and I can tell you right now, that budget is not dictated on 1 days income.
Stitcher Caldari legion of qui Freelancer Alliance	Posted - 2007.09.15 16:00:00 - [62] Originally by: Making stuff Edited by: Making stuff on 15/09/2007 14:08:42 Edited by: Making stuff on 15/09/2007 14:06:14 I love your*****y smart ass comments. But lets step back and think what you are saying: You have a car.. It breaks down. You take it to the mechanic. The mechanic says it costs X$ and it will be ready in a few days. A few days pass, no one calls you. You call the mechanic.. Whats going on with the car? Oh its not ready yet, there is a delay with the parts. It will be two more days. Two days pass, you call the mechanic. Same excuse, the parts have not arrived yet. A few more days. Ok, maybe the parts are being shipped from over seas, its taking a while, but I really need my car! Several days pass and finaly after 3 weeks, when the estimated fix time was 3 days, the car is ready for you. no you give him his money or you dont get the car back. you take the car home, and notice that the problem you asked to fix is begining to rattle again. WTF? Rinse and repeat. Or maybe the problem is fixed, regardless the wait time was insane. Do you call this good customer service? While I appreciate the intent of your analogy, I'm afraid there's a slight flaw. If your mechanic was trying to fix the car while the engine was still running, the car was the single most sophisticated car in the world, it was used constantly and the entire thing was being repeatedly whacked with a thousand hockey sticks, you'd be a little more accurate. Oh, and there's a guy with a megaphone insulting everyone in the workshop for good measure. Your frustration is understandable, but I think it's necessary to remember that CCP are in a unique and extremely difficult situation, and are actually performing admirably well. We can't hold them to the same standards of customer service as everybody else because of their situation. In light of what they have to contend with, in fact, I'd say that their customer service is top-notch. It's just not the instant gratification that customer support for other, less intensive systems are capable of offering. Besides, I find it comforting that they take their time to sort out a problem properly, rather than rush out a quick, shoddy fix that ultimately does more harm than good. - The game is not the problem. The problem is that you are not adapting to the game.
Sasha Evergreen Gallente Sand Castle Generals	Posted - 2007.09.15 16:03:00 - [63] When crashes occur, there should be an automatic rollback from when the trouble first started.
Zemeckis R	Posted - 2007.09.15 16:06:00 - [64] we have lost TOO MANY time due to server crashes or whatever they really should give us something
TomParad0x Caldari Silver Snake Enterprise Interstellar Starbase Syndicate	Posted - 2007.09.15 16:06:00 - [65] Originally by: Stitcher Originally by: Making stuff Edited by: Making stuff on 15/09/2007 14:08:42 Edited by: Making stuff on 15/09/2007 14:06:14 I love your*****y smart ass comments. But lets step back and think what you are saying: You have a car.. It breaks down. You take it to the mechanic. The mechanic says it costs X$ and it will be ready in a few days. A few days pass, no one calls you. You call the mechanic.. Whats going on with the car? Oh its not ready yet, there is a delay with the parts. It will be two more days. Two days pass, you call the mechanic. Same excuse, the parts have not arrived yet. A few more days. Ok, maybe the parts are being shipped from over seas, its taking a while, but I really need my car! Several days pass and finaly after 3 weeks, when the estimated fix time was 3 days, the car is ready for you. no you give him his money or you dont get the car back. you take the car home, and notice that the problem you asked to fix is begining to rattle again. WTF? Rinse and repeat. Or maybe the problem is fixed, regardless the wait time was insane. Do you call this good customer service? While I appreciate the intent of your analogy, I'm afraid there's a slight flaw. If your mechanic was trying to fix the car while the engine was still running, the car was the single most sophisticated car in the world, it was used constantly and the entire thing was being repeatedly whacked with a thousand hockey sticks, you'd be a little more accurate. Oh, and there's a guy with a megaphone insulting everyone in the workshop for good measure. Your frustration is understandable, but I think it's necessary to remember that CCP are in a unique and extremely difficult situation, and are actually performing admirably well. We can't hold them to the same standards of customer service as everybody else because of their situation. In light of what they have to contend with, in fact, I'd say that their customer service is top-notch. It's just not the instant gratification that customer support for other, less intensive systems are capable of offering. Besides, I find it comforting that they take their time to sort out a problem properly, rather than rush out a quick, shoddy fix that ultimately does more harm than good. /signed.
Stitcher Caldari legion of qui Freelancer Alliance	Posted - 2007.09.15 16:15:00 - [66] Heh, forgot to add something to my last post: while I agree that reimbursement for lost time would be nice I don't see it as being my right as a paying customer. Whether or not there is any clause covering it in the EULA, the fact is that by paying for this game, you have accepted by implication the risk that things might go wrong and that you may not be able to play the game, for whatever reason. We're trusting CCP to keep the server up and allow us to play, but at the end of the day they can't 100% guarantee a perfectly stable server, unless they stop updates. And nobody wants that. - The game is not the problem. The problem is that you are not adapting to the game.

CCP Wrangler	Posted - 2007.09.15 16:21:00 - [67] Please continue the discussion in this thread. Wrangler Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ

Wardog 1 Infinitus Odium The Church.	Posted - 2007.09.15 16:21:00 - [68] So, what, CCP gives their paying public a refund of game time to make up for the server problems. Right, well, they only lose thousands, no problem, they'll make it back tomorrow. The important thing is that the people who were annoyed are happy now, right? Well, what about next month, when a hot-fix goes horribly wrong and the server is down for four unscheduled hours. The same voices will appear again, only with more confidence. Fueled by the knowledge that they got something for free last time, they'll want it again. Well CCP could tell everyone to bugger off, but people wouldn't be happy then either would they. So either they give out more free time, or make people even more unhappy than they were when the whole thing started. My point essentially is, why should CCP give any of us free game time when we'll all keep playing the game anyway? The only thing we could be justifiably angry about would be if CCP was not doing everything they could. So the technology gets a bit temperamental, one too many lines of code are associated with Microsoft, and the hamsters aren't particularly fit this shipment. But if CCP do everything they can to fix the problems, we shouldn't have any reason at all to be annoyed.


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