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Petition How long does it Take.....

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
ElSkunk	Posted - 2007.09.19 23:55:00 - [1] Edited by: ElSkunk on 19/09/2007 23:55:25 Edited by: ElSkunk on 19/09/2007 23:55:00 ..... for the GM's to work a petition? I put one in today about my account being locked out with no explation. This was about 5 hours ago. Just trying to get a Idea when they usally back to you.
sableye principle of motion Interstellar Alcohol Conglomerate	Posted - 2007.09.19 23:57:00 - [2] 2 weeks if your lucky, but anyway thats probably high priority so it will be 24-48 hours probably. Join The Fight With Promo Today
Eulalinda Caldari	Posted - 2007.09.20 00:04:00 - [3] The GMs have priorities. I've read (not sure if it's true) that petitions in the "stuck" and "billing" categories get higher priority. I would guess your petition would be in a high priority category if you filed it correctly, but it's probably after midnight at CCP now. Not sure if they have 24/7 GMs....
Theo Samaritan Gallente Aliastra	Posted - 2007.09.20 00:04:00 - [4] Originally by: Eulalinda The GMs have priorities. I've read (not sure if it's true) that petitions in the "stuck" and "billing" categories get higher priority. I would guess your petition would be in a high priority category if you filed it correctly, but it's probably after midnight at CCP now. Not sure if they have 24/7 GMs.... Some GM's are based in the US afaik ______________________________ A Request About Lag Discussion -- Yet another "Edit my sig devs!" request \o/
Eulalinda Caldari	Posted - 2007.09.20 00:09:00 - [5] Originally by: Theo Samaritan Some GM's are based in the US afaik ...And work nights? (It's after 5pm everywhere in the continental US right now.)
sableye principle of motion Interstellar Alcohol Conglomerate	Posted - 2007.09.20 00:11:00 - [6] Originally by: Eulalinda Originally by: Theo Samaritan Some GM's are based in the US afaik ...And work nights? (It's after 5pm everywhere in the continental US right now.) there's gm's online 24/7 but your right the gm's who probably handle them queues probably are not I bet they based in iceland itself for them queues. Join The Fight With Promo Today
ElSkunk	Posted - 2007.09.20 00:17:00 - [7] Thanks, It is a bill issue, I just understand I have not done nothing to the Credit Card but for some reason it didn't take. I hope they get to soon. Just make the account to take any of my credit cards, I can use anything to re-activate.
sableye principle of motion Interstellar Alcohol Conglomerate	Posted - 2007.09.20 00:19:00 - [8] Originally by: ElSkunk Thanks, It is a bill issue, I just understand I have not done nothing to the Credit Card but for some reason it didn't take. I hope they get to soon. Just make the account to take any of my credit cards, I can use anything to re-activate. you could buy a game time card and depending where your from could work out cheaper. Join The Fight With Promo Today
Marux Gallente Aliastra	Posted - 2007.09.20 00:21:00 - [9] Let's find out! 1 2 3 crunch 3! 3 licks to get to the tootsie-pop center of a... oh sorry wrong thread. ----- I've heard shuttles don't tank very well.
Malcanis High4Life SMASH Alliance	Posted - 2007.09.20 00:22:00 - [10] Originally by: ElSkunk Edited by: ElSkunk on 19/09/2007 23:55:25 Edited by: ElSkunk on 19/09/2007 23:55:00 ..... for the GM's to work a petition? I put one in today about my account being locked out with no explation. This was about 5 hours ago. Just trying to get a Idea when they usally back to you. The petitions I have put in have mostly been answered within a few hours. One took till the next day. CONCORD provide consequences, not safety; only you can do that.
sableye principle of motion Interstellar Alcohol Conglomerate	Posted - 2007.09.20 00:23:00 - [11] Originally by: Malcanis Originally by: ElSkunk Edited by: ElSkunk on 19/09/2007 23:55:25 Edited by: ElSkunk on 19/09/2007 23:55:00 ..... for the GM's to work a petition? I put one in today about my account being locked out with no explation. This was about 5 hours ago. Just trying to get a Idea when they usally back to you. The petitions I have put in have mostly been answered within a few hours. One took till the next day. you sir must have a bob main! only joking :) Join The Fight With Promo Today
ElSkunk	Posted - 2007.09.20 00:29:00 - [12] Originally by: sableye Originally by: ElSkunk Thanks, It is a bill issue, I just understand I have not done nothing to the Credit Card but for some reason it didn't take. I hope they get to soon. Just make the account to take any of my credit cards, I can use anything to re-activate. you could buy a game time card and depending where your from could work out cheaper. I've tried every way to get the account re-activated, but it give me a ERROR as I stated in my Petition. It is like the account is locked out for some reason, It is acting like I input a password wrong to much and locking the acount.

CCP Wrangler	Posted - 2007.09.20 00:34:00 - [13] Your petition is in the billing category and should be answered in 48 hours at most. Wrangler Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ

ElSkunk	Posted - 2007.09.20 00:37:00 - [14] Originally by: CCP Wrangler Your petition is in the billing category and should be answered in 48 hours at most. It is and thanks for the info.
Malcanis High4Life SMASH Alliance	Posted - 2007.09.20 00:41:00 - [15] Originally by: sableye Originally by: Malcanis Originally by: ElSkunk Edited by: ElSkunk on 19/09/2007 23:55:25 Edited by: ElSkunk on 19/09/2007 23:55:00 ..... for the GM's to work a petition? I put one in today about my account being locked out with no explation. This was about 5 hours ago. Just trying to get a Idea when they usally back to you. The petitions I have put in have mostly been answered within a few hours. One took till the next day. you sir must have a bob main! only joking :) In truth, I have wondered at the discrepancy between my own experience and that of those who have grown old, died and passed on the account to their grandchildren before getting their petitions answered. On the other hand, I don't put many petitions in. And, having worked in tech support, I try and put in all the relevant information in a polite, paragraphed, drama-free fashion. Mal-TipÖ: It is surprising how many people don't understand the concept of helping the people who are trying to help them. CONCORD provide consequences, not safety; only you can do that.
Malcanis High4Life SMASH Alliance	Posted - 2007.09.20 00:45:00 - [16] Originally by: sableye Originally by: Malcanis Originally by: ElSkunk Edited by: ElSkunk on 19/09/2007 23:55:25 Edited by: ElSkunk on 19/09/2007 23:55:00 ..... for the GM's to work a petition? I put one in today about my account being locked out with no explation. This was about 5 hours ago. Just trying to get a Idea when they usally back to you. The petitions I have put in have mostly been answered within a few hours. One took till the next day. you sir must have a bob main! only joking :) BTW I know said you were joking but this is my main. I am far too vain not to want to get the credit for everything I post. My alts are Pheusia and Bossy Lady. I have posted a few times with them, usually by mistake. I have never been in BoB, and I doubt I'd meet their standards to be invited. CONCORD provide consequences, not safety; only you can do that.

CCP Wrangler	Posted - 2007.09.20 00:47:00 - [17] Originally by: Malcanis In truth, I have wondered at the discrepancy between my own experience and that of those who have grown old, died and passed on the account to their grandchildren before getting their petitions answered. On the other hand, I don't put many petitions in. And, having worked in tech support, I try and put in all the relevant information in a polite, paragraphed, drama-free fashion. Mal-TipÖ: It is surprising how many people don't understand the concept of helping the people who are trying to help them. It depends on which queue your petition is in of course, it can also depend on when you petition as some petitions come in during periods when there are a lot of petitions already, usually druing some form of server issues. Then it also depends on how much investigation is required. And also some people want their petitions escalated to the senior GMs which tends to take a lot longer. It's really impossible to say how long a petition can take, billing should be under 24 hours (although it's not at this time), stuck should really not take more than an hour and usually takes just a few minutes, harassment and cheating are also usually fast, depending on the issue. Reimbursement can take a few days up to more than a week in some cases and during some periods. Wrangler Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ

Malcanis High4Life SMASH Alliance	Posted - 2007.09.20 00:53:00 - [18] Originally by: CCP Wrangler Originally by: Malcanis In truth, I have wondered at the discrepancy between my own experience and that of those who have grown old, died and passed on the account to their grandchildren before getting their petitions answered. On the other hand, I don't put many petitions in. And, having worked in tech support, I try and put in all the relevant information in a polite, paragraphed, drama-free fashion. Mal-TipÖ: It is surprising how many people don't understand the concept of helping the people who are trying to help them. It depends on which queue your petition is in of course, it can also depend on when you petition as some petitions come in during periods when there are a lot of petitions already, usually druing some form of server issues. Then it also depends on how much investigation is required. And also some people want their petitions escalated to the senior GMs which tends to take a lot longer. It's really impossible to say how long a petition can take, billing should be under 24 hours (although it's not at this time), stuck should really not take more than an hour and usually takes just a few minutes, harassment and cheating are also usually fast, depending on the issue. Reimbursement can take a few days up to more than a week in some cases and during some periods. Pft, so it's just a roll of the dice? All those paragraphs! All that politeness! Wasted! Wait 'till you see my next petition CONCORD provide consequences, not safety; only you can do that.
Andargor theWise Collateral Damage Unlimited Interstellar Alcohol Conglomerate	Posted - 2007.09.20 01:14:00 - [19] They are very swift with reimbursement petitions. They are usually denied within a few days. - Got grief?

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