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Hershman G-Weezy 142	Posted - 2012.01.21 07:08:00 - [1] - Quote That it's taking a ******* lifetime to get a petition response? been well over a week now and noones even read my thing. Never had to wait this long before What, did ccp lay off all the GMs like they shut down BFF?
Lady Spank Genos Occidere HYDRA RELOADED 1128	Posted - 2012.01.21 07:10:00 - [2] - Quote Thanks for sharing. (a¦á_a¦â) ~ http://getoutnastyface.blogspot.com/ ~ (a¦á_a¦â)
Jarnis McPieksu Aliastra Gallente Federation 268	Posted - 2012.01.21 07:29:00 - [3] - Quote They didn't lay off GMs. They released an expansion. Lots of people resubbed. Lots of people (old and resubbed people) started to whine to GMs about how they got ganked and how their ship must be reimbursed and all that. Petition volumes spiked. Then we had the holiday season. Unlike you might think, CCP actually didn't have extra staff on hand to handle higher petition volumes that obviously come during holidays (more time for people to play) and instead many GMs went on a christmas holiday. Oh, some were there 24/7 as usual, but not as many as normally. Petitions piled up. GMs came back from the holidays and the pile of petitions fell over and flattened them. They are now in the process of digging themselves out from under that pile. Please wait.
Famble Three's a Crowd 262	Posted - 2012.01.21 07:39:00 - [4] - Quote Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service. Glad I don't have any petitions. If anyone ever looks at you and says, "Hold my beer, watch this,"-á you're probably going to want to pay attention.
Lady Spank Genos Occidere HYDRA RELOADED 1128	Posted - 2012.01.21 07:44:00 - [5] - Quote Famble wrote: Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service. Glad I don't have any petitions. What are you going to do about it? Nothing. (a¦á_a¦â) ~ http://getoutnastyface.blogspot.com/ ~ (a¦á_a¦â)
Hershman G-Weezy 142	Posted - 2012.01.21 08:21:00 - [6] - Quote Wait, wait, by holidays you mean Christms and New Years? It's been 3 weeks and they still didn't catch up? You believe that to this day they are still wading a stack of petitions from the holidays... from December?? I find that prospect alarming That's great people want reimbursement for lost ships, but maybe the priority should be market glitches that cause you to lose 2 billion isk for no reason in what should be an obvious open and closed case. P.S. you're welcome lady spank, please direct further comments or complaints to my inbox
Lady Spank Genos Occidere HYDRA RELOADED 1128	Posted - 2012.01.21 08:24:00 - [7] - Quote Blah blah my petition is most important (a¦á_a¦â) ~ http://getoutnastyface.blogspot.com/ ~ (a¦á_a¦â)
Hershman G-Weezy 142	Posted - 2012.01.21 08:26:00 - [8] - Quote what's your petition about?
Famble Three's a Crowd 262	Posted - 2012.01.21 08:31:00 - [9] - Quote Lady Spank wrote: Famble wrote: Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service. Glad I don't have any petitions. What are you going to do about it? Nothing. Nothing now, I neither have nor have ever had to file a petition. Though if I ever had to wait a week for support on any product I pay for I know what I would do. Leave. Though that's the benefit I and the majority of Eve subscibers enjoy, we're casual and can walk away without a second thought whenever we want. If anyone ever looks at you and says, "Hold my beer, watch this,"-á you're probably going to want to pay attention.
Hershman G-Weezy 144	Posted - 2012.01.26 15:13:00 - [10] - Quote Two weeks... I'm sad they have not responded All my petitions before now were a couple days long at most Maybe they missed it? This sucks ccp
Valei Khurelem 227	Posted - 2012.01.26 15:28:00 - [11] - Quote I'm glad I don't have any serious problems with this game, but I feel sorry for any who do, it does seem that CCPs customer service at least GM side is as bad as virgin media, at least they don't make you go through one of those horrible phone services though to speak to them. "don't get us wrong, we don't want to screw new players, on the contrary. The core problem here is that tech 1 frigates and cruisers should be appealing enough to be viable platforms in both PvE and PvP." -á - CCP Ytterbium
Jovan Geldon SniggWaffe EVE Corporation 123566322353 298	Posted - 2012.01.26 15:29:00 - [12] - Quote Famble wrote: Lady Spank wrote: Famble wrote: Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service. Glad I don't have any petitions. What are you going to do about it? Nothing. Nothing now, I neither have nor have ever had to file a petition. Though if I ever had to wait a week for support on any product I pay for I know what I would do. Leave. Though that's the benefit I and the majority of Eve subscibers enjoy, we're casual and can walk away without a second thought whenever we want. Good. Buggar off then.
Hershman G-Weezy 144	Posted - 2012.01.26 18:56:00 - [13] - Quote Valei Khurelem wrote: I'm glad I don't have any serious problems with this game, but I feel sorry for any who do, it does seem that CCPs customer service at least GM side is as bad as virgin media, at least they don't make you go through one of those horrible phone services though to speak to them. No, I think they're customer service is really good. I've had great feedback and assistance before now. Thats why I wonder what changed. Or if the system lost my thread
Muad 'dib The Imperial Fedaykin 119	Posted - 2012.01.26 19:03:00 - [14] - Quote Hershman wrote: what's your petition about? this. Ive had my petitions responded to very quickly, when the problem required a quick responce. The non urgent ones are taking a while, but they are, you know, non urgent....
Feligast GoonWaffe Goonswarm Federation 1000	Posted - 2012.01.26 19:19:00 - [15] - Quote CCP won't read my petition I know.. TO THE FORUMS!!!
Doc Severide Caldari Provisions Caldari State 25	Posted - 2012.01.26 19:25:00 - [16] - Quote They are busy. I had 3 they got to them eventually... Fine...
KFenn Percussive Diplomacy 150	Posted - 2012.01.26 19:28:00 - [17] - Quote Jarnis McPieksu wrote: They didn't lay off GMs. They released an expansion. Lots of people resubbed. Lots of people (old and resubbed people) started to whine to GMs about how they got ganked and how their ship must be reimbursed and all that. Petition volumes spiked. Then we had the holiday season. Unlike you might think, CCP actually didn't have extra staff on hand to handle higher petition volumes that obviously come during holidays (more time for people to play) and instead many GMs went on a christmas holiday. Oh, some were there 24/7 as usual, but not as many as normally. Petitions piled up. GMs came back from the holidays and the pile of petitions fell over and flattened them. They are now in the process of digging themselves out from under that pile. Please wait. This. Glad to see there's still rational people. It's just past Crucible release and the holidays were not long past. Sorry that CCP are only people... Commanding Officer of the Treacle Tart Brigade SLAPD Director
Hershman G-Weezy 144	Posted - 2012.01.26 20:07:00 - [18] - Quote Doc Severide wrote: They are busy. I had 3 they got to them eventually... Fine... 3 petitions or you had to wait 3 weeks? I don't know what you 'd consider an 'urgent petition', but i lost 2 billion isk. For me thats a **-ton of work. Infact I havent even played the last 2 weeks cause its too ***** depressing to look at my corp wallet. It shouldnt even take 2 minutes to undo one bs transaction
Doc Fury Science and Trade Institute Caldari State 313	Posted - 2012.01.26 20:17:00 - [19] - Quote Hershman wrote: Doc Severide wrote: They are busy. I had 3 they got to them eventually... Fine... I don't know what you 'd consider an 'urgent petition', but i lost 2 billion isk. For me thats a **-ton of work. Infact I havent even played the last 2 weeks cause its too ***** depressing to look at my corp wallet. It shouldnt even take 2 minutes to undo one bs transaction Reimbursement petitions take the longest because they have the biggest backlog, because there are players that petition everything they misplace or lose to simple stupidity. I hate to break it to you, are you sitting down? Be prepared to hear "the logs show nothing". The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper 'no.'
Renan Ruivo Hipernova Vera Cruz Alliance 748	Posted - 2012.01.26 20:19:00 - [20] - Quote Hershman wrote: That it's taking a ******* lifetime to get a petition response? been well over a week now and noones even read my thing. Never had to wait this long before What, did ccp lay off all the GMs like they shut down BFF? Welcome to the club. I have had two petitions get closed due to time-out unanswered some time ago, Both of them talking about this issue. The world is a community of idiots doing a series of things until it explodes and we all die.
Zixie Draco Tactical Knightmare 47	Posted - 2012.01.26 20:39:00 - [21] - Quote So what happened? The way this all sounds is you accidentally'd price and something sold dirt cheap? Would you like a kitten?
Hershman G-Weezy 144	Posted - 2012.01.27 18:53:00 - [22] - Quote Zixie Draco wrote: So what happened? The way this all sounds is you accidentally'd price and something sold dirt cheap? No. I routinely create buy and sell orders on several items across many regions, and then frequently modify those buy orders. By accident I entered a couple extra zeroes for a low quantity harbinger buy order. 17.5 million becomes 1.75 billion. This happens sometimes with lag and is a normal fault. The market application will compensate by acquiring the lowest sell orders covered, up to the buy quantity at the specific station. For unknown reasons however, the process failed to assign me the correct sell order in said station, and gave me a harbinger for a nonexistent sell order at the exact price the buy order was modified to include.

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