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Client Verification Failure after patching.

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Author	Thread Statistics \| Show CCP posts - 19 post(s)

CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 13:27:00 - [1] - Quote Have you tried running the repair tool already? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 13:34:00 - [2] - Quote Republic Citizen wrote: CCP Sputnik wrote: Have you tried running the repair tool already? Sure thing. And it spits an error too. The Repair Tool spits an error or the EVE Online? The more details you post the better I can help you: OS version? Which virus scanner are you running? Any logs you can get your hands on? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 13:50:00 - [3] - Quote Ejit wrote: Repair tool just pops up with "a new version is available" then doesn't do anything, and just says errors occurred. We had an issue in an older version not granting Administrator access correctly, can you try running the repair tool as Administrator? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 14:04:00 - [4] - Quote Republic Citizen wrote: WindowsError: [Error 5] : 'D:\\Games\\EVE\\bin\\ExeFile.exe' Can you make sure that there is no ExeFile.exe running on your computer? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 14:09:00 - [5] - Quote Republic Citizen wrote: i'm pretty sure it isn't just because i can't run it and i tried repair tool because of exefile error message. It might have not shutdown properly after you got the error message. CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 15:03:00 - [6] - Quote IF YOU RUN INTO A VERIFICATION ERROR AFTER INSTALLING THE LATEST EVE ONLINE PATCH PLEASE FOLLOW THESE STEPS: Open Windows Task Manager and check if there is still an ExeFile.exe Process running, end the process if that is the case. Run the repair.exe located in the EVE Online installation (if you run into problems try to run it again as Administrator). PS. Thank you very much everybody for hanging in. CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 15:06:00 - [7] - Quote Jodi Gaston wrote: I have the same error as above but when I run the repair exe I get this error message : (1/7) Downloading index: Initializing ... (1/7) Downloading index: 100.0%, 566.76 KB/566.76 KB, 100.45 KB/s, 00m01s (2/7) Hashing files: Initializing ... (2/7) Hashing files: 100.0%, 00m00s (3/7) Downloading recipes: Initializing ... (3/7) Downloading recipes: 100.0%, 653.65 KB/653.65 KB, 130.04 KB/s, 00m01s (4/7) Calculating patch: Initializing ... res.stuff, missing 550 out of 550 blocks Traceback (most recent call last): File "repairTool\progressPanel.pyc", line 83, in _TaskRun File "repairTool\repairUI.pyc", line 97, in Start File "repairTool\repairLogic.pyc", line 184, in Repair File "repairTool\repairLogic.pyc", line 333, in Restore File "zsync\zsync.pyc", line 376, in RestoreFolder File "zsync\zsync.pyc", line 557, in GetFileRestorers File "zsync\fileSync.pyc", line 121, in IsComplete File "zsync\fileSync.pyc", line 104, in GetFoundRanges File "zsync\fileSync.pyc", line 148, in _UpdateRanges File "zsync\fileSync.pyc", line 220, in _UpdateCurrentData File "zsync\fileSync.pyc", line 229, in _ReadChunk OverflowError: Python int too large to convert to C long Total Runtime: 0h00m08s Could you post a few more details? OS version? Have you tried running the repair tool as administrator? Which version of the repair tool are you using (see lower left corner in the Repair Tool window)? Did you have issues using the repair tool before? Which Anti-Virus are you using and are you running a local Firewall? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 22	Posted - 2012.01.24 15:20:00 - [8] - Quote Freifein wrote: I have the same issue. I have run the repair as administrator (no exe running) and it says that it is fine and complete (1/7) Downloading index: Initializing ... (1/7) Downloading index: 100.0%, 566.76 KB/566.76 KB, 107.86 KB/s, 00m01s (2/7) Hashing files: Initializing ... (2/7) Hashing files: 100.0%, 00m00s Complete Total Runtime: 0h00m02s I can only start the game from safe mode This sounds like and issue with your graphics settings or DirectX dlls, can you try to run bin\DirectX\DXSETUP.exe (located within your EVE Online installation) and if this isn't working try cleaning your cache? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.24 15:31:00 - [9] - Quote Jodi Gaston wrote: Windows 7 64bit Yes. 3.39 Never used the repair tool before disabled nod32 to try to get it to work. (as in its totally off, and no firewall) Thanks for the info. Looking into this, might be one of the edge servers having bad data, should have more info within the next 30 minutes. CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.24 15:44:00 - [10] - Quote OK we ran a purge of the Repair Tool Data file on all Edge servers, you should be able to use the repair tool now. If you still have trouble could you please let me know from which country/region you are connecting and if possible your ISP so we can start an investigation with our CDN into this matter. CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.24 17:28:00 - [11] - Quote We will start an investigation with our CDN Provider about this matter. CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.25 10:47:00 - [12] - Quote meollyn wrote: it s always the same mistake i can launch the game and when i launch the character --> eve.exe turn off. france sfr 8mb -- vista -- windows firewall and avast antivirus. i download a new complete client --> same. i run the Repair Tool as Admin --> same. corbexx wrote: having same issue log on try to connect to game and then it crashes uk vista window firewall avast antivirus tried running repair tool then same thing happens complete new install and same thing happens These sound like different issues then the Verification Error, could you guys run Logserver.exe and either send me the entire log or just check or error messages and post them here? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.26 14:35:00 - [13] - Quote chris lares wrote: 5/7) Loading cache: Initializing ... (5/7) Loading cache: 100.0%, 00m00s (6/7) Downloading patch: Initializing ... (6/7) Downloading patch: 100.0%, 12.34 MB/12.34 MB, 84.96 KB/s, 02m27s (7/7) Applying patch: Initializing ... Restoring: bulkdata\1000001.cache2 Deleting downloaded temporary data Traceback (most recent call last): File "repairTool\progressPanel.pyc", line 83, in _TaskRun File "repairTool\repairUI.pyc", line 97, in Start File "repairTool\repairLogic.pyc", line 184, in Repair File "repairTool\repairLogic.pyc", line 333, in Restore File "zsync\zsync.pyc", line 390, in RestoreFolder File "zsync\zsync.pyc", line 443, in ReconstructFiles File "zsync\zsync.pyc", line 460, in ReconstructFile File "tempfile.pyc", line 293, in mkstemp File "tempfile.pyc", line 228, in _mkstemp_inner OSError: [Errno 13] Permission denied: 'C:\\Program Files\\CCP\\EVE\\bulkdata\\tmpubwmqi.repair' Total Runtime: 0h02m40s getting this error help? Have you tried running it as administrator? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.26 14:56:00 - [14] - Quote chris lares wrote: Im a farm boy in real life so i need help doing that :D literally i have no idea how to make myself a administrator. Which operation system are you using? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.26 15:04:00 - [15] - Quote Here you can find the entire Microsoft Support Article about this but the important bit is: support.microsoft.com/kb/922708 wrote: To run a program as an administrator, follow these steps: Right-click the icon that you use to run the program, and then click Run as administrator. When you are prompted for an administrator password or for a confirmation, type the administrator password, or click Continue. CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.26 15:23:00 - [16] - Quote chris lares wrote: it asks if i want to update it and i click yes and another error message comes up C:\users\christ~1\AppDara\Local\Temp\nshC27A.tmp\repair.exe.log also another note i tried starting eve but it comes up as eveonline trinity? could you post the content of: C:\users\christ~1\AppDara\Local\Temp\nshC27A.tmp\repair.exe.log CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.26 15:34:00 - [17] - Quote chris lares wrote: tried clicking on eve and it says the same stuff your client is either corrupt modified and damaged. Bad manifest signature, timestamp 2007.11.05:17:32, expected 2011.11.25:21:48 Can you delete the folder C:\Program Files (x86)\CCP\EVE\bin and all its content manually and run the repair tool again? CCP Sputnik \| Software Engineer


CCP Sputnik C C P C C P Alliance 23	Posted - 2012.01.27 11:36:00 - [18] - Quote chris lares wrote: deleted the bin and it came back after the repair tool finished and it still comes up as eve online trinity with the same message about the time stamp Just to verify again what you've already tried, to make sure nothing obvious was missed: You already checked that there is no ExeFile.exe Process running anymore on your computer? You ran the repair tool as administrator? You already cleared you cache and settings? You turned off your Virus Scanner while the repair tool is working? Sorry for all this stabbing at the dark but I can't do a lot from my end without being able to reproduce this issue myself, the more details you can give me the better and don't be shy to asks questions (you can send me EVEMails as well). CCP Sputnik \| Software Engineer

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