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reporting bugs and everything getting filtered ?

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Sheila Chandra Marquie-X Corp Majesta Empire	Posted - 2007.11.29 22:05:00 - [1] Edited by: Sheila Chandra on 29/11/2007 22:09:05 Im just wondering why we should report bugs on the testserver. I sent over 20 bugreports the last 2 days, some probably not so easy to reproduce (as i couldnt even reproduce it myself) which is fine if its just a minor thing to get filtered. But there where also quite some things i really cant understand in any way why the bughunters filter it and dont even forward as its not only a major issue, its even easily reproducable... And after talking to some peeps on testserver it happens to all or a lot people in the cases where my examples here are: 1) Graphic glitches with torpedos: http://img148.imageshack.us/img148/6669/20071129182108jn2.jpg At least i know of a lot ATI users that have them... I reported it with the above screenshot and description what i fitted and what i shot where. (Even its happening either on what im shooting) -> Answer from bughunters: NOT reproducable ??? Cmon do you want to tell me you only have NVIDIA computers to test a new graphics engine or what? 2) Every single time the client crashes i cant login the character again (freeze on login), sometimes its working to delete cache folder, sometimes not... Ive sent 4 bugreports on this with crashlogs from over 20 freezes... Answer => NOT reproducable -> filtered Just to be clear, get some bughunters that have a little clue of programming... id take a look into the logfile and one of the last lines there before the freezes is always Quote: C:\Users\thyriel\Documents\crash.lbw 146972007.11.29 21:47:53:199Unhandled exception in tasklet <TaskletExt object at 53fb9e8, ctxt='<NO CONTEXT>'> 146982007.11.29 21:47:53:199EXCEPTION #20 logged at 29.11.2007 22:48:30 Unhandled exception in <TaskletExt object at 53fb9e8, ctxt='<NO CONTEXT>'> 146992007.11.29 21:47:53:199Caught at: 147002007.11.29 21:47:53:199//lib/bluepy.py(39) in callwrapper 147012007.11.29 21:47:53:199Thrown at: 147022007.11.29 21:47:53:199//lib/bluepy.py(23) in callwrapper 147032007.11.29 21:47:53:199//script/sys/service.py(161) in __call__ 147042007.11.29 21:47:53:199//ui/services/uisvc.py(705) in setfocus 147052007.11.29 21:47:53:199Exception: 147062007.11.29 21:47:53:199AttributeError: 'NoneType' object has no attribute 'parent' Even with my little programming knowledge of 5 years professional database design i know that an unhandlded exception with a missing parent argument will freeze a program. You even have the exact position of the wrong code there, and it just gets filtered as not reproducable? 3) Orbiting station setting is not working at all (its just doing nothing, and that for everyone), answer from bughunters => not reproducable => ???? Id asked around a bit ingame, and the setting works for no one, but bughunters cant reproduce it oO? Sorry but in my eyes this is just frustrating trying to test something and reporting bugs when even so clear errors dont get thru to the dev team...
Soldopar	Posted - 2007.11.29 22:19:00 - [2] Dunno but maybe this clears it up? Originally by: CCP Tryphon What happens to my bugreport? Bugreports go to the bughunter teams bug filtering list. The bughunters then look at the reports in the list. This process is called "filtering". One of several things can happen to your bug report once it is submitted: It is made into a defect by the bughunter team and passed on to CCP QA. It is attached to an existing defect to give more information to the programmers on a particular bug. It is sent back to the originator for further information or to close. Don't be afraid of the opposition: remember a kite rises against not with the wind!

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