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Tiscali Forums Post "We fixed it, maybe"

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Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 18:46:00 - [1] Just posted on tiscali support forums Quote "Hi, I've just had an email from the network team. It would seem the recent problems are are now fixed. They are applying the finnishing touches as we speak. I'm not going to hold my breath, but let me know what happens tonight and over the weekend please. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. Shame I can't get Eve to work, if it's not one thing it's another Took several hours to get my computer fixed too.
Tarminic Forsaken Resistance The Last Stand	Posted - 2007.12.07 18:48:00 - [2] Too bad it's not a "Problem" with Tiscali, they're just throttling your bandwidth by blocking EVE after a certain hour. At least that's the impression I've got from posts here and Tiscali's own forums. Usually if you bug them they'll unblock your connection...for a while at least. ---------------- Tarminic - 29 Million SP in ~~pink~~ Forum Warfare
Sister Libertina	Posted - 2007.12.07 18:53:00 - [3] Fingers crossed. It's certainly better than the usual 'our engineers are looking in to it' repsonse and it's encouraging to see a post that suggests something is actually happening. Time will tell. Fast aproaching the 'are the ***tards going to do it again and make me loose my drones' time of day. Thanks for the OP tho
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 18:56:00 - [4] Edited by: Snaith on 07/12/2007 18:56:06 This post was in the tiscali forums support thread Eve sticky , in response to the "blocking issue" which we have been pressing for several months. It is the answer we have been waiting for, and at last maybe a solution to all the grief people have been having. Tiscali Eve support thread link
Tarminic Forsaken Resistance The Last Stand	Posted - 2007.12.07 18:59:00 - [5] Well best of luck then, hope they pull their heads out of their arses. ---------------- Tarminic - 29 Million SP in ~~pink~~ Forum Warfare
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 19:25:00 - [6] Tiscali are wanting some feedback on this to see if they have got it right, any chance we can have this temp sticky , so it does not get lost in all the other issues, we have been waiting so long for a result on this problem, Thanks
Korran Minare Gallente Spaced Cowboys	Posted - 2007.12.07 19:30:00 - [7] Originally by: Tarminic Well best of luck then, hope they pull their heads out of their arses. yep and heres to hopin they dont shove them back in Originally by: Korran Minare what would you put on space pizza anyway????
Sister Libertina	Posted - 2007.12.07 19:36:00 - [8] Making a sticky 'problems with tiscali' topic is a great idea. There have been many threads about tiscali, some direct and some where people are asking if the eve servers are down because they are not aware that there is a problem with tiscali. Having a tiscali problems sticky topic would keep all complaints/enquiries in one place. (I haven't checked on known issues and workarounds so forgive me if there is a sticky there) Also, it would be bad publicity for tiscali until they sort the problem out. And if there is one thing that spurs companies in to action, it's bad publicity.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 19:38:00 - [9] there are 2 stickies in known issues, but none here
Wild Rho Amarr GoonFleet	Posted - 2007.12.07 19:45:00 - [10] Still no joy here yet but will hollar if there's been any change.

Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 20:15:00 - [11] Napalm spotted the post, he complained so much on the tiscali forums they banned himso he swapped ISP
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 22:48:00 - [12] Edited by: Snaith on 07/12/2007 22:48:09 Any more tiscli people getting checking status?
Sister Libertina	Posted - 2007.12.08 15:51:00 - [13] Lost connection again at 1530 today. Looks like their fix broke.
Avery Fatwallet	Posted - 2007.12.08 15:55:00 - [14] Originally by: Sister Libertina Lost connection again at 1530 today. Looks like their fix broke. dont you understand it? theres no fix. theres nothing broke. tiscali thinks its a good idea to throttle your connections to the eve servers, since they think its a good idea and saving bandwith for all their other customers. unless you just lost connection once and could connect again right away. in that case i havent said anything
Jovoich Towers Inc.	Posted - 2007.12.08 15:58:00 - [15] Location - West Yorkshire ISP - Tiscali Connecting? - No Next action - Fire bomb offices
Sister Libertina	Posted - 2007.12.08 15:59:00 - [16] Edited by: Sister Libertina on 08/12/2007 15:59:16 Originally by: Snaith Just posted on tiscali support forums Quote "Hi, I've just had an email from the network team. It would seem the recent problems are are now fixed. They are applying the finnishing touches as we speak. I'm not going to hold my breath, but let me know what happens tonight and over the weekend please. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. Shame I can't get Eve to work, if it's not one thing it's another Took several hours to get my computer fixed too. This says to me that they have acknoweledged there is a problem that needs fixing
Wild Rho Amarr GoonFleet	Posted - 2007.12.09 14:16:00 - [17] Sunday and still no change. Connection just started blocking Eve a few mins ago.
Kazuo Ishiguro House of Marbles Zzz	Posted - 2007.12.09 14:26:00 - [18] Edited by: Kazuo Ishiguro on 09/12/2007 14:26:25 I don't like the way that Tiscali is heading, I have to admit: http://news.bbc.co.uk/1/hi/technology/7116929.stm My research services Spreadsheets: Top speed calculation - Halo Implant stats
Sister Libertina	Posted - 2007.12.09 16:35:00 - [19] Edited by: Sister Libertina on 09/12/2007 16:38:21 FIX FOR TISCALI PROBLEM. 1. Call customer services on their 10p/min phone line before 6pm 2. Hold for a while so they can squeze a bit more money from you. 3. Request your MAC. 4. Move to another ISP. THIS REALLY WORKS.
Jita Jim	Posted - 2007.12.09 16:37:00 - [20] lol @ name "Brett"

Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.09 16:58:00 - [21] Originally by: Sister Libertina Edited by: Sister Libertina on 09/12/2007 16:38:21 FIX FOR TISCALI PROBLEM. 1. Call customer services on their 10p/min phone line before 6pm 2. Hold for a while so they can squeze a bit more money from you. 3. Request your MAC. 4. Move to another ISP. THIS REALLY WORKS. Yep the move ISP comment is so often made. Tiscali is a huge company , and a market leader. If they manage to get rid of this problem group of people , it leaves them free to continue the traffic shaping without people complaining. That then also shows other ISPs they can do it and noone will stop them. So you could find more and more ISP's using the Tiscali "model" of service provision. Even worse using the same software causing the "Eve" problem I also want the complete Tiscali package as advertised. Why shouldn't I get what I paid for. So I'm making a stand, pushing the point. Tiscali forum Eve sticky/thread has a service ticket number in regards to the connection dropping. So it has been acknowledged, All we are doing is pushing it now to get it finally fixed. Using the Tiscali forums saves the waste in money to the ill informed call centre, and gives a common record for all to see, if they can be bothered to read, there's plenty of links to it.
Arana Tellen Gallente The Blackguard Wolves Knights Of the Southerncross	Posted - 2007.12.09 17:17:00 - [22] Originally by: Snaith Originally by: Sister Libertina Edited by: Sister Libertina on 09/12/2007 16:38:21 FIX FOR TISCALI PROBLEM. 1. Call customer services on their 10p/min phone line before 6pm 2. Hold for a while so they can squeze a bit more money from you. 3. Request your MAC. 4. Move to another ISP. THIS REALLY WORKS. Yep the move ISP comment is so often made. Tiscali is a huge company , and a market leader. If they manage to get rid of this problem group of people , it leaves them free to continue the traffic shaping without people complaining. That then also shows other ISPs they can do it and noone will stop them. So you could find more and more ISP's using the Tiscali "model" of service provision. Even worse using the same software causing the "Eve" problem I also want the complete Tiscali package as advertised. Why shouldn't I get what I paid for. So I'm making a stand, pushing the point. Tiscali forum Eve sticky/thread has a service ticket number in regards to the connection dropping. So it has been acknowledged, All we are doing is pushing it now to get it finally fixed. Using the Tiscali forums saves the waste in money to the ill informed call centre, and gives a common record for all to see, if they can be bothered to read, there's plenty of links to it. The only message you are sending is they can screw you over as much as they like and you wont leave. The only way to make companies listen is to hurt thier wallets. --------------------------------- Oh noes!
Cassius Hawkeye Minmatar Eternity INC. Mercenary Coalition	Posted - 2007.12.09 17:26:00 - [23] Yeah has been ok for a few days now - no problems, until this afternoon - again no Eve - looks like the "throttling" is back... ...not that fussed, got my MAC code a week ago, my new isp will be set up in a few days - bye bye tiscali!! Amusingly when i requested my MAC code, they asked why i was leaving, as i was a "long term customber >2 years". I told him the problem, and the call centre guy had the nerve to suggest "perhaps try another game?". With that i knew there was no way back! -----------------------------------------
zilllii Squirrel Power	Posted - 2007.12.09 17:43:00 - [24] Originally by: Cassius Hawkeye Amusingly when i requested my MAC code, they asked why i was leaving, as i was a "long term customber >2 years". I told him the problem, and the call centre guy had the nerve to suggest "perhaps try another game?". With that i knew there was no way back! lol that has to be the most stupid thing ever to come out of a tiscali employee's mouth. dont they know that there are hundreds of ISP's all over but only one EVE. idiots.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.09 20:37:00 - [25] Originally by: Arana Tellen Originally by: Snaith Originally by: Sister Libertina Edited by: Sister Libertina on 09/12/2007 16:38:21 FIX FOR TISCALI PROBLEM. 1. Call customer services on their 10p/min phone line before 6pm 2. Hold for a while so they can squeze a bit more money from you. 3. Request your MAC. 4. Move to another ISP. THIS REALLY WORKS. Yep the move ISP comment is so often made. Tiscali is a huge company , and a market leader. If they manage to get rid of this problem group of people , it leaves them free to continue the traffic shaping without people complaining. That then also shows other ISPs they can do it and noone will stop them. So you could find more and more ISP's using the Tiscali "model" of service provision. Even worse using the same software causing the "Eve" problem I also want the complete Tiscali package as advertised. Why shouldn't I get what I paid for. So I'm making a stand, pushing the point. Tiscali forum Eve sticky/thread has a service ticket number in regards to the connection dropping. So it has been acknowledged, All we are doing is pushing it now to get it finally fixed. Using the Tiscali forums saves the waste in money to the ill informed call centre, and gives a common record for all to see, if they can be bothered to read, there's plenty of links to it. The only message you are sending is they can screw you over as much as they like and you wont leave. The only way to make companies listen is to hurt thier wallets. People have left in large numbers, this has been going on for over 12 months nothing changed, so only by actually staying and slugging it out have we got some recognition. Voting with your feet has been a wasted vote. It has not hurt their wallets, but getting bad publicity and stopping people going to Tiscali, and highlighting what they do stands a far better chance of finacial loss. Though coming top in a current satisfaction poll does not help. Besides if you leave them, who knows you were ever there?
Sister Libertina	Posted - 2007.12.09 20:54:00 - [26] Originally by: Snaith Though coming top in a current satisfaction poll does not help. Depends what poll you look at http://www.dslzoneuk.net/isp_ratings.php
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.09 23:29:00 - [27] well they got a nice plug from the BBC website BBC link Just a reminder, Tiscali still want to know if you are blocked, which was the purpose of this thread


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